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Reviews of Residence Inn Spokane E Valley

3 out of 5
Residence Inn Spokane E Valley
15915 E Indiana Ave, Spokane Valley, WA

Reviews

8.4

Very good

Rating 10 - Excellent. 109 out of 229 reviews" "
Rating 8 - Good. 74 out of 229 reviews" "
Rating 6 - Okay. 26 out of 229 reviews" "
Rating 4 - Poor. 12 out of 229 reviews" "
Rating 2 - Terrible. 8 out of 229 reviews" "

8.6/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Leroy

Liked: Cleanliness
Disliked: Property conditions & facilities
Property is tired…staff is good.
Stayed 2 nights in Mar 2024

8/10 Good

Ty

Liked: Cleanliness, staff & service, amenities
Staff was amazing and great, but hvac system was broke so it was extremely cold in lobby, fir the staff and guests at breakfast, marriott if give this property an upgrade so you dont lose your great staff to a hotel thats warmer.
Stayed 4 nights in Jan 2024

8/10 Good

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotels.com system ptoblem.
Happy with the hotel, not happy with coordination between hotels.com and the hotel. Reserved and paid for 2 rooms, but the hotel only had us down for 1 room. The hotel honored my reservation for 2 rooms based on my email receipt. We were lucky they had the 2nd room. Something in your system needs to be fixed.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Not the best
I wouldn’t stay here again it’s old and was pretty dirty, the beds are horribly uncomfortable
Stayed 1 night in Dec 2023

4/10 Poor

Mandy

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Paula

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the roomy suite with fireplace! Sorry but the beds were too uncomfortable. Had to request a foam topper.
Stayed 13 nights in Nov 2023

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The pool was way too cold to comfortably swim with my kids and I had to ask 2 of the times we went to the pool for towels because there were none. Might want to keep a better stock of hot cocoa - there was only one pack which was a bummer. The couch sofa was not very comfortable at all and could use a warmer blanket. Otherwise the trip was good! The people at the front desk were helpful anytime we had to ask them for anything.
Stayed 2 nights in Nov 2023

10/10 Excellent

JAY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Room was nicer than I could imagine. Good comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Leonel

Liked: Cleanliness, staff & service, property conditions & facilities
me and my family are really satisfied with our stay, room was clean and had everything we need, full and very good breakfast, we would definitely come back.

10/10 Excellent

Darla, Ephrata

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

8/10 Good

Mark

Stayed 1 night in Jun 2023

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay! The hotel was in a great location surrounded by walkable shopping and places to eat. The hotel was clean,safe, quiet, and the staff were very friendly and accomodating.
Stayed 1 night in May 2023

10/10 Excellent

Colleen

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Traveling as often as we do with 4 kids, check-in was smooth even though we arrived late in to the night, staff was friendly & helpful, had everything we needed and more, plenty of variety and quality breakfast items. We will definitely stay again!!!
Stayed 1 night in Jun 2023

10/10 Excellent

Anthony S

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back
Very nice place to stay. Highly recommended!
Stayed 3 nights in May 2023

2/10 Terrible

Jennifer

Stayed 1 night in May 2023
Response from General Manager on 13 May,2023
Dear Jennifer,I recognize your time is valuable and appreciate your taking the time to inform us of your experience. I authorized the refund over the phone with Hotels.com when they called on Monday. I have emailed Corporate to find out what the hold up is and why they have not refunded you. I sincerely apologize that this has not been taken care of already.I also apologize for the hotel that you were walked to. We were promised that we were receiving a comparable room that was one of their top suites, and we paid quite a bit of money for you to stay with them. I am so sorry that you did not receive the Suite we reserved for you. I have shared your feedback with the associates, and as a teachable moment, we have discussed our service standards and reviewed improvement opportunities in the service they provide. I am confident that these necessary steps will ensure your experience of how this walk happened is an isolated incident. I have also lodged a complaint to the hotel that you stayed at so that they understand the level of service we expected when we walked you over to them. Again, I do apologize, and thank you for providing the feedback so that we might take care of this. Kind Regards

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from General Manager on 9 May,2023
Dear Aaron,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay here at our property! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and hope that you enjoy the rest of your week. Stay safe and take care :)

8/10 Good

MARTIN, ellensburg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, a bit on the noisy side and overpriced.
Stayed 2 nights in May 2023
Response from General Manager on 9 May,2023
Dear Martin,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay here at our property! I want to apologize for the noise. You were here during a very busy weekend, and that did not help the noise levels. Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and hope that you enjoy the rest of your week. Stay safe and take care :)

8/10 Good

Cecelia

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were friendly and helpful. The room was clean, but dated and had a slight smell that was off putting. Only there for one night so it wasn’t worth doing anything about. The property was clean and well-kept.
Stayed 1 night in Apr 2023
Response from General Manager on 9 May,2023
Dear Cecelia,On behalf of the entire hotel team, I want to thank you for sharing about your most recent stay here at our property! Your feedback has been shared with all departments as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback and hope that you enjoy the rest of your week. Stay safe and take care :)

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Everyone was very nice! Would stay there again!!!
Stayed 1 night in Apr 2023
Response from General Manager on 4 May,2023
Thank you so much for the great review! We'll take you back! See you next time!

4/10 Poor

Jean

Business traveller
Liked: Staff & service, amenities
This property has been needing new furniture, curtains in the rooms, mattresses, carpet on the stairs, etc for several years by the look of it. Really sorry to see it like this. Staff is wonderful, breakfast was the best around. But we really over paid for this room.
Stayed 2 nights in Apr 2023
Response from General Manager on 17 Apr,2023
Dear Jean,Thank you for choosing to stay with us. Your experience of the room needing an update is not up to our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for falling short of your expectations. I have shared your feedback with the Housekeeping and Maintenance leadership team, so we can do our best to ensure this does not occur again.We hope to see you again. Feel free to let me know if there is anything we can do to make your next stay a memorable one.

8/10 Good

Rosio

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from General Manager on 20 Mar,2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your good experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarai FeslerGeneral Manager

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 15 nights in Mar 2023
Response from General Manager on 17 Apr,2023
Dear Carol,On behalf of the entire hotel team, I want to thank you for sharing about your awesome experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Excellent

Todd

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice room, comfortable , clean. And staff was excellent
Stayed 5 nights in Mar 2023
Response from General Manager on 16 Mar,2023
Dear Valued Guest,On behalf of the entire hotel team, I want to thank you for sharing about your amazing experience with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,Sarai FeslerGeneral Manager

8/10 Good

Regina

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 1 night in Dec 2022

10/10 Excellent

Amanda

Stayed 1 night in Dec 2022

6/10 Okay

Rick

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Apparently they were having some problems with Heating & Ventilation as the thermostat in our room was not functional and a portable room air conditioner was in the room. Also, when we complained that we were unable to login to wifi, the front desk was not helpful and the promised phone call to help never arrived.

6/10 Okay

Yeng

Disliked: Cleanliness, staff & service
Stayed 2 nights in Aug 2022

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Long awaited vacation
We were happy with our stay at Residence Inn! However there were a few hiccups. When we booked a few months ago we requested a room on the 1st floor so it would be closer to the pool for our kids. This was confirmed by an employee but was not fulfilled. No big deal, we got a room on the third floor which was very quiet. There was AC in the main living space but not the adjoining room which made for big temperature differences between areas. Lastly, they ran out of milk 2 of the 7 breakfasts we were there. Things we enjoyed most was the warm, clean pool, the added privacy of having a seperate bedroom from our kids, and the location!
Stayed 7 nights in Aug 2022

6/10 Okay

Vicki

Travelled with partner
Liked: Staff & service
The facilities seemed a bit run down. We were there 3 weeks and only had housekeeping service twice. We had to get our own fresh towels from the desk. Our room looked like it had been abused, dark scratches on the kitchen floor, dents on the refrigerator and the carpet was filthy looking. The neighbors above us were so noisy and seemed like they were bouncing off the floor. However, the air conditioner was outstanding and kept us cool during the triple digit heat. I do want to say that every staff member was always friendly, helpful and professional.
Stayed 13 nights in Jul 2022
Response from Management on 5 Aug,2022
Dear Vicki, Thank you for taking the time to let us know about your experience while staying with us. Your experience with your room is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

elijah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Management on 1 Aug,2022
Dear Elijah, On behalf of the entire hotel team, I want to thank you for staying at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and housekeeping staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to seeing you soon!

10/10 Excellent

Annysia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jun 2022

2/10 Terrible

Anne, Bothell

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We were very disappointed with the condition of this Residence Inn. It felt more like a halfway house than a Marriott. We reserved the 2 bedroom room and upon entering, we were met with a cloud of musty, moist air. It smelled as though the last occupants were livestock. The carpet was sticky and squishy - I couldn't stand to walk on it without shoes on, so that was interesting after I showered or got in and out of bed. The hotel felt really run down and it was clear that this was a long-term stay type of place. When we checked in, there was 15 amazon packages waiting to be delivered to their rooms. We stayed here once before, two years ago, and I remember it distinctly because the police had to evict an older woman, her adult son, and the son's girlfriend from one of the hotel rooms. It was quite the ordeal. That was during the first few months of the pandemic so we thought it was just an anomaly. But seeing the state of things over this last weekend, I imagine this happens more frequently than I originally assumed. Never again!
Stayed 2 nights in Jun 2022
Response from Assistant General Manager on 14 Jun,2022
Dear Anne, Thank you for taking the time to let us know about your experience while staying with us. Your experience with your room is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent this from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Excellent

Arturo

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from Assistant General Manager on 3 May,2022
Dear Arturo, On behalf of the entire hotel team, I want to thank you for staying at our hotel. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our leadership team and housekeeping staff as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We look forward to seeing you soon!

10/10 Excellent

Rebecca

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

8/10 Good

kevin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good
Stayed 1 night in Apr 2022
Response from General Manager on 12 Apr,2022
Good Afternoon Kevin! Thank you so much for the second review! Stay with us again, and I know we will get this to a 5 out of 5. I wish you a fantastic rest of your Monday!

10/10 Excellent

kevin

Travelled with family
Liked: Cleanliness, staff & service
nice
Stayed 1 night in Apr 2022
Response from General Manager on 11 Apr,2022
Good Afternoon Kevin! Thank you so much for the positive feedback! Please come back and stay with us again!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
There were no extra blankets or pillows in the closet, normally we find some in hotels we stay at. I did find a zip bag that was opened with 2 sheets inside but there was hair all over the sheets so I refused to use them. Had to go to the lobby for extra blankets. Outside on the grass there’s dog poop literally everywhere. Old, new, literally every piece of grass had poop.
Stayed 4 nights in Feb 2022
Response from Audrey Wilson on 23 Feb,2022
Thank you for taking the time to share your thoughts regarding this issue. I appreciate you bringing it to our attention. I will share your message with the leadership team. Once again, thank you for taking the time to share your feedback. I appreciate you choosing to stay with us. Sincerely, Audrey Wilson Assistant General Manager Residence Inn Spokane East Valley audrey.wilson@hhmlp.com 5098929300

8/10 Good

Renee

Stayed 1 night in Jan 2022

2/10 Terrible

Hart

Travelled with family and small children
Disliked: Staff & service
Room wasn’t ready when we arrived & they were in my room WITHOUT PERMISSION cleaning before I even checked out at 9am. AND THREW MY BABYS CUP IN THE TRASH!!! Very Disappointed!!! Do better please!!! Bless!!!
Stayed 1 night in Jan 2022
Response from General Manager on 7 Jan,2022
Thank you so much for your review. I apologize that this happened. I spoke with my staff and we will be doing a training on how to properly handle these situations moving forward. Please consider us again in the future so that we can make this right.

10/10 Excellent

Manuel

Travelled with family, Travelled with pets
Liked: Staff & service, amenities, property conditions & facilities
Nice place! And very clean.
Stayed 1 night in Dec 2021
Response from General Manager on 5 Jan,2022
Thank you for your feedback!

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing!
Amazing customer service - really went above and beyond. Had room with 2 separate bedrooms, was spacious and clean. LOVED the shower, lots of water pressure. Bed was firm. Good internet.
Stayed 1 night in Dec 2021
Response from General Manager on 3 Jan,2022
Thank you so much for your great review! I am so glad that you loved the space, beds, internet connectivity, and cleanliness of our rooms, along with the shower and all of that water pressure! We would love to host you again! See you next time!

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Microwave Breakfast
Everything was fine except breakfast which was not up to Marriott standards.
Stayed 1 night in Dec 2021
Response from General Manager on 20 Dec,2021
Thank you so much for staying with us, and the great review! I am sorry that we could not provide the breakfast you were hoping for, but we should be able to get the proper food in stock in the new year. Hopefully we will see you again soon!

8/10 Good

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2021

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021
Response from General Manager on 20 Dec,2021
Thank you so much for the great Review! We hope to see you again soon!

10/10 Excellent

April

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel
One of the best hotels I have ever stayed in. Friendly staff, clean, very spacious rooms and everything was so comfortable.
Stayed 7 nights in Aug 2021

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
poor service, poor cleanness
Stayed 2 nights in Jul 2021

4/10 Poor

Arthur

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Looong day
Room was supposed to be ready by 3 pm and not ready until 4 Just had some fussy tired people after a long day of traveling
Stayed 1 night in Jul 2021

10/10 Excellent

Tanja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2021
Response from McKenzie Smith on 7 Jul,2021
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to highway and major shopping area
Stayed 4 nights in Jun 2021
Response from McKenzie Smith on 7 Jul,2021
Thanks for staying with us. We appreciate your feedback!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Great location
Stayed 2 nights in May 2021
Response from McKenzie Smith on 7 Jul,2021
Thanks for staying with us. We appreciate your feedback!