Macdonald Hotels, St Helens hotels

"Reception was efficient enough, but think the 2 guys at the desk were more bothered about lack of room keys than smiling at or engaging with their customers - definitely not “guests” to them! Nothing rude or unpleasant, but not welcoming."

"The Craxton Wood hotel was lovely to stay in. The staff were friendly and helpful, the food in the bar was tasty and the room was very comfortable. My only complaint as someone staying there for business purposes was that the Wi-Fi signal was atrocious. In my room the signal was very week and constantly disappearing so I couldn't work in my room. Even the signal in the bar was poor. That was my only disappointment but could be a critical factor when deciding to stay there again."

"Hotel was fabulous, they had upgraded me fr a standard king to a superior king. Staff very friendly and helpful. My only issue and this my own personal issue was the bed was to hard for me.."

"Excellent service and great room. Gym had plenty of equipment and was spotless. Lovely location. "