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Reviews of Red Roof Inn St Louis - St Charles

2 out of 5
Red Roof Inn St Louis - St Charles
2010 Zumbehl Road, St. Charles, MO

Reviews

5.4
Rating 10 - Excellent. 95 out of 926 reviews" "
Rating 8 - Good. 193 out of 926 reviews" "
Rating 6 - Okay. 205 out of 926 reviews" "
Rating 4 - Poor. 195 out of 926 reviews" "
Rating 2 - Terrible. 238 out of 926 reviews" "

5.6/10

Cleanliness

6.6/10

Staff & service

5.6/10

Amenities

5.4/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was overbooked, was not incormed of this, paid for 3 rooms days ahead of time only to be told nothing was available upon arrival. Called a few hours before check in to confirm everything and was told everything was ready for my check in.
Stayed 1 night in Mar 2021

2/10 Terrible

LaBria

Stayed 2 nights in Mar 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Staff & service
All was fine except the rug looked like it had not been vacuumed and one of the beds had dirty sheet and pillow case. We changed it and then was fine.
Stayed 1 night in Mar 2021

2/10 Terrible

Aran

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Always call hotel and confirm availability
Hotel was overbooked so I never got a room.
Stayed 1 night in Mar 2021

8/10 Good

Shannon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Blankets
The room was good but asked for blankets and they said they were short on blankets
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room was very dirty and so run down. The tub was dirty, holes in the wall, door looked like it had been kicked down a couple of times.
Stayed 1 night in Feb 2021

8/10 Good

Ryan

Stayed 2 nights in Feb 2021

2/10 Terrible

George

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

8/10 Good

Kurt

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Non-smoking rooms still smell of heavy cigarettes
We booked a non-smoking room. Went inside and the bed was unmade and food and bottles were on the desk as if someone was still staying in our room. Unclean and smelled like cigarette smoke. We changed rooms at the front desk and I made it really clear we could not have a smoking room or an old room that had been smoked in ever. Our second room smelled even worse and the cigarette smoke was so strong, it immediately saturated our clothing from only ten minutes in the room. We left and received refund. Front desk staff was very nice and apologetic
Stayed 1 night in Jan 2021

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2021

4/10 Poor

Evan

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Unpleasant stay
Our stay was unpleasant at best. First, they couldn't find our reservation throigh hotels.com. Then, when we got to our room, the heat didn't work, which is ridiculous in thr middle of winter. We did get switched to a different room and received a discount thanks to Amber's exceptional customer service skills and friendly manner. But the heater should be checked regularly by their maintenance and this should never have occurred
Stayed 2 nights in Jan 2021

6/10 Okay

Jeremiah

Business traveller
Disliked: Cleanliness, property conditions & facilities
Dirty rooms. Outdated heat source.
Stayed 2 nights in Jan 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible, dont stay
The room was nasty. Not cleaned. Frudge smelled bad, microwabe had food splattered in it.
Stayed 1 night in Jan 2021

10/10 Excellent

Sally

Stayed 2 nights in Jan 2021

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gross
The first room i was givin the walls were stained and patched,the tv and phone did not work and just felt dirty the second room i was given the floors were dirty and the tub and shower were not cleaned overall it was gross I'll never recommend or stay there again.
Stayed 1 night in Jan 2021

2/10 Terrible

Callum

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2021

2/10 Terrible

Verified traveller

Unable to rest and relax for concern for property and self.
Stayed 1 night in Jan 2021

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Mix opinion of my stay.
The rooms air conditioner didn’t work so it was really hot in the room the bathroom was dirty to where there was a wash rag from previous people still in the room, the bed was awful and the pillows sucked. But the customer service was amazing other than a note on the door multiple times saying will be back in 20 minutes and it was almost an hour
Stayed 2 nights in Jan 2021

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good stay no problems clean rooms
Stayed 1 night in Sep 2020

8/10 Good

Margarita

Business traveller
Liked: Staff & service
The room was ok. It smelled like a cat or dog was in the room. Saw a roach crawling on the floor. The linen was cleaned. The floor could have been cleaner.
Stayed 2 nights in Nov 2020

10/10 Excellent

sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

6/10 Okay

Makayla

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020

8/10 Good

Leon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not have any toilet paper or the bar for it when I got there. Also, one coener of tje door the weather seal is gone.
Stayed 2 nights in Oct 2020

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness, property conditions & facilities
I'm dissapointed.
I do love this hotel. But when I got there, the room we were giving was occupied and we walked in on two people. They switched us to a different room which was infested with bugs. The second night we switched rooms, it was smaller and had no fridge or microwave and there were also some bugs but luckily it was much cleaner. For the price, normally Red Roof is a good cheap easy place to stay. But unfortunately the bugs and all that ruined my experience.
Stayed 1 night in Oct 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Room was clean and convenient location. The bar lock was broken, so even if i used it, it wouldnt be secure.
Stayed 1 night in Oct 2020

2/10 Terrible

Dennis

Disliked: Cleanliness, staff & service
Stayed 1 night in Sep 2020

4/10 Poor

Robert

Liked: Staff & service
Disliked: Property conditions & facilities
SAVE YOUR MONEY - LOOK FOR SOMETHING ELSE
I have traveled between Florida and Colorado a couple times each year for 16 years and, without question, this was the most atrocious place I have ever stayed. The number of derelicts hanging around outside blaring music, smoking non-stop and just being loud throughout the night made it nearly impossible to sleep. At any time, I expected my car alarm to go off from a break in (as my car was full of items I was transporting). The property itself looked more like Section 8 housing with garbage on the stairs, a smell of cigarette smoke eveywhere around the building and just all around dirty. The young woman checking me in was extremely nice but, other than that, I would NEVER stay here again. Save your money. Look for something else!
Stayed 1 night in Sep 2020

10/10 Excellent

Jennifer

Stayed 1 night in Sep 2020

4/10 Poor

Marti

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Not so good
Check was great. The room was not clean. It was humid and slimy feeling. Dirt in all the corners, no toilet paper, flies, nats and a grasshopper were in the room. Water pressure in the shower was good. The bar soap was like Lava brand soap (sand paper).
Stayed 1 night in Aug 2020
Response from Craig U on 8 Sept,2020
Thank you for staying with us, we are very sorry that particular was not up to our standards. We do apologize and hope you will give us another chance.

2/10 Terrible

RedRoof, St Charles mo

Business traveller
Disliked: Cleanliness, staff & service
Worst hotel ever! My reserved room was given away. Keys never worked! Very unorganized!
Stayed 2 nights in Aug 2020
Response from Craig U on 8 Sept,2020
We are sorry to hear of all the problems you encountered. This location is now under new management and we are working hard to improve the quality and service.

2/10 Terrible

Nicole

Stayed 1 night in Aug 2020
Response from Craig U on 8 Sept,2020
Thank you for staying with us.

6/10 Okay

Tyler

Liked: Staff & service, room comfort
Disliked: Cleanliness
Stayed 1 night in Aug 2020
Response from Craig U on 8 Sept,2020
Thank you for staying with us.

10/10 Excellent

Cory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Jul 2020
Response from Craig U on 8 Sept,2020
Thank you for staying with us.

8/10 Good

Shonda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I would def stay again...
Staff was very friendly. Room was clean and spacious. The bed was so comfy!!
Stayed 1 night in Jul 2020
Response from Craig U on 8 Sept,2020
Thank you for staying with us. We are glad you enjoyed your stay.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and quiet..will definately book again. Also the place was peaceful
Stayed 1 night in Jul 2020
Response from Craig U on 8 Sept,2020
Thank you for your kind review.

10/10 Excellent

Magdalena

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2020

2/10 Terrible

Tim, E. DBQ, IL

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It is pretty run down and unkempt. It was last minute so we stayed but I wish I hadn't. The air conditioning didn't work, the room was dirty--we had to have the staff come and clean the bathroom before we would stay, but it was still pretty gross. The pictures on the web make it look far nicer than it was. If you don't want to be grossed out, stay somewhere else.
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Stayed 1 night in Jun 2020

4/10 Poor

Scott

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
I just stopped here to sleep. My room was supposed to be a non smoking room but reeked of smoke. Also got bug bites while here. Wouldn’t recommend.
Stayed 1 night in Jun 2020

8/10 Good

Carmine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities
Room wasn’t cleaned-still dirty clothes on the floor in the bathroom. The price was more than expected. Would not stay there again
Stayed 2 nights in Jun 2020

8/10 Good

Raymundo, Chicago, IL

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
It was loud. Some of the people staying were rude.
Stayed 6 nights in May 2020

8/10 Good

Verified traveller

Stayed 1 night in Jun 2020

6/10 Okay

Dianna

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2020

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Do your research and find a better hotel
I made an online reservation and when I arrived the office was closed because they were doing a walk around. I asked if they had security and was told no. That should have been my first red flag. After getting my room key I made my way to the back of the hotel. The lighting was poor in the parking lot and it was very dark. As we were making our way to our room I noticed a guy acting strangely walking back and forth and got a really bad gut feeling. No sooner had I rushed me and my kids into the room, not even 5 minutes later, I looked out my window to see a man circling my uhaul truck looking into the windows. I immediately called the office to inform them and cancel, grabbed my bags, and told the kids we were leaving. There is no way I was going to get a good nights rest having to worry that someone might break into my truck. The office told me it was a common complaint/problem that happened often so they were understanding about me wanting to cancel. This hotel location is in a seedy side of town from what I gathered. I wouldn't recommend this hotel.
The view from my window where I saw the man circling my uhaul truck
Stayed 1 night in May 2020

2/10 Terrible

Christina

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2020

2/10 Terrible

Lisa

Stayed 2 nights in May 2020

8/10 Good

Verified traveller

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in May 2020