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Reviews of Les Rocquettes Hotel

3 out of 5
Les Rocquettes Hotel
Les Gravees, St. Peter Port, Guernsey

Reviews

9.2

Wonderful

Rating 10 - Excellent. 199 out of 321 reviews" "
Rating 8 - Good. 97 out of 321 reviews" "
Rating 6 - Okay. 18 out of 321 reviews" "
Rating 4 - Poor. 5 out of 321 reviews" "
Rating 2 - Terrible. 2 out of 321 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Laurence

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A really nice hotel with excellent food.
Stayed 4 nights in Mar 2024

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was lovely, friendly helpful staff, especially Hannah, the restaurant supervisor. Food in the hotel was very good, i recommend the gentleman's afternoon tea! Nice seating area in our room. There were plenty of areas to go sit and relax in relative quiet. Only negative were the other noisy guests!
Stayed 4 nights in Feb 2024

2/10 Terrible

Jake

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Avoid
Terrible customer service, they will not accommodate for you if your travel arrangements are disrupted. In my case the ferry was moved at short notice to the following morning. I was not offered a move in the date of stay or a refund.
Stayed 1 night in Jan 2024

8/10 Good

Ivan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stsy
Room is always good and clean the only thing the room was very cold and not heating was on when I arrived at the room . I suggest before your guests arrive to make sure the room it's nice and warm as feel welcoming especially in the winter. Saying that everything else was good.
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Our stay at Les Rocquettes
Staff were very attentive and polite. Health suite was great, quiet and relaxing. The bedroom was large with a balcony but the room needs some TLC. Tears in the carpet and paint peeling from a wall. Our one serious issue was the food. Very below standard for a hotel of this grading. The evening meal, although very well presented, left us feeling disappointed. I never get any joy in having to bring these issues to staff.
Stayed 1 night in Nov 2023

8/10 Good

Janet

Stayed 3 nights in Nov 2023

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Six stars
Of i could award six stars, i would.
Stayed 1 night in Nov 2023

8/10 Good

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023

6/10 Okay

claire

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Very noisy main road kept me awake
Stayed 2 nights in Oct 2023
Response from Les Rocquettes Hotel on 18 Oct,2023
Hi Claire, thank you for your review and we are sorry you were disturbed by road noise. We do have rooms away from the road so should you stay with us again, please feel free to request one of these

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Stayed 3 nights in Oct 2023

10/10 Excellent

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located in a perfect place for exploring the island. It is located on a bus route and St Peter Port is a 20 minute walk. The staff are friendly and helpful and the breakfast is amazing. The pool is a perfect way to relax in the evening. I have stayed in other hotels on the island and in my option, Les Rocquettes is the most comfortable and perfectly located. I highly recommend.
Stayed 3 nights in Oct 2023
Response from Les Rocquettes Hotel on 18 Oct,2023
Hi Edward, we are so pleased you enjoyed your recent stay at the hotel and thank you for your kind words. Hopefully we will be able to welcome you back in the future

10/10 Excellent

JULIE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is unique in that all the staff are friendly, helpful and above all welcoming. Nothing is too much trouble and they go above and beyond. The food is excellent and the breakfast is one of the best we have ever had with a great choice. The complimentary day trip around the island was fantastic and Mick the driver was very knowledgeable as he is from Guernsey. A big thank you to everyone from the manager to the smiling room cleaners who made our stay so wonderful. We will definitely return.
Stayed 5 nights in Oct 2023
Response from Les Rocquettes Hotel on 18 Oct,2023
Hi Julie, thank you so much for your lovely review following your recent stay with us. We are so pleased you enjoyed your visit especially the Island Tour. Your kind comments will be shared with the team and we hope to see you again

10/10 Excellent

Dan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is great and very comfortable. Plus you can never go wrong going to geurnsey!
Stayed 4 nights in Sep 2023

10/10 Excellent

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Modern well run hotel near town.
Great place, very friendly helpful staff, nicely equipped hotel, good bar and great breakfast all at a reasonable price. About 15 minute walk into town but would certainly staff there again.
Stayed 2 nights in Sep 2023
Response from Les Rocquettes Hotel on 18 Oct,2023
Hi James, thank you for your review and we are pleased that you enjoyed your stay with us. We hope to see you again soon

10/10 Excellent

Jo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for exploring
Stayed 10 nights in Sep 2023

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly and food was very good. Would stay thrre again
Stayed 4 nights in Sep 2023

10/10 Excellent

Judith Helen

Liked: Staff & service, amenities, property conditions & facilities
As a single person, l was given a king-size bed, a room with balcony and staff helped me retrieve my suitcase, which had been left behind in Jersey. The swimming pool was lovely.
Stayed 4 nights in Sep 2023

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff - gorgeous breakfast!
Lovely hotel with amazing staff. Breakfast was fabulous too !
Stayed 3 nights in Aug 2023

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, ideal for No. 71 bus to airport and other island destinations from Grange Top. Hotel offer 2 departures each morning and 2 later return runs in a 16 seater mini bus into town which is complementary. They also offer on certain days at 1300 a free tour around the island. There was a good selection for breakfast. Evening meals where good quality and value. Booking is recommended, it was full both Wednesday and Thursday nights that we dined. I would recommend staying here the staff are very helpful and nothing was to much trouble.
Stayed 2 nights in Aug 2023

4/10 Poor

Kevin

Stayed 1 night in Aug 2023

10/10 Excellent

tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wedding anniversary trip
wedding anniversary trip to guernsey, hotel found online. on arrival we were amazed how nice the hotel and staff were. We couldn't check in until the afternoon but could leave our luggage at the hotel which was delivered to our room also the spa could be used at this time.most enjoyable stay would stay here again.
Stayed 3 nights in Aug 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday base hotel
Excellet hotel. Easy access to town - comfortable walk down hill with bus back to stop outside hotel. Extensive menu with food portions that are massive.
Stayed 5 nights in Jul 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well worth a visit
A lovely hotel. The staff were friendly and helpful. The accommodation was lovely including the rooms and communal areas. The food in the restaurant was very good. A little walk into town but that did us good after all that grease food
Stayed 2 nights in Aug 2023

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exceptional staff from reception to the bar and the restaurant. Nothing was too much trouble for them. The hotels public rooms and bedrooms are furnished to a high standard. Spotlessly clean everywhere. The food was great, tasty and plentiful. Definitely a return trip soon.
Stayed 2 nights in Jul 2023

10/10 Excellent

Cheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were extremely friendly and helpful. They did everything they could to make our stay enjoyable. All of the facilities at the hotel were as described and very convenient. It was in a great location and easy to get around the island. We did the free bus tour from the hotel with Mick, who was great and very kind, going out of his way to help us. I’d highly recommend the hotel. Thank you for all you did.
Stayed 4 nights in Jul 2023

10/10 Excellent

Ajay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2023

10/10 Excellent

Paul

Stayed 1 night in Jul 2023

10/10 Excellent

Steve

Stayed 2 nights in Jun 2023

10/10 Excellent

Tracey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect stay
it was a lovely relaxing stay. Great swimming pool and the food was excellent. The staff were lovely. The whole time we stayed it was just perfect. If i had to be critical, air conditioning would be nice so the windows could be closed to block out the noise of traffic but this subsided after 10pm. Great location
Stayed 5 nights in Jun 2023

8/10 Good

katie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a very enjoyable long weekend stay. The staff were excellent and the room kept immaculately clean very nice chambermaids. Downstairs restaurant and bars looked liked they had been newly refurbished, great swimming pool.Our only downside was our room it was very dated and lacked facilities which didnt reflect the price we paid .The bathroom was very utilitarian , more suited to a public building than a hotel. Despite this we would stay again just hopefully not room 311!!.
Stayed 3 nights in Jun 2023

8/10 Good

rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Gorgeous staff. Good walking distance to town etc. Room was a bit hot and no view.
Stayed 6 nights in May 2023

8/10 Good

DOris

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good seevice for 3 star hotel
It was great, though it was busy pn our arrival with the wedding, they could not feed us. We had to go to the local restaurant, Doghouse for our dinner. That was deflatjng after a 7 hour ferry journey. Other than that, we had a lovely time, food, service, lovely staff members.
Stayed 2 nights in May 2023

10/10 Excellent

Michelle Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good food. Waiting staff attentive without being overbearing. All other supporting staff very pleasant and polite. Room bit dated, extremely clean. Beds comfy, room overlooking front of property and a bit noisy..would definitely stay again and request room overlooking garden.
Stayed 4 nights in May 2023

6/10 Okay

Barrie

Business traveller
Liked: Cleanliness, staff & service, room comfort
Lovely hotel.
Very nice in reception and the Oak bar, I was in room 207 on the 4th floor. Go figure. Room very dated. Not damaged or anything, just felt like it was done up at the turn of the 21st century. Wifi in the room was woeful, as was it in reception and the lower bar area. Not good enough for catching up with work. Food was lovely, service was great by everyone there.
Stayed 2 nights in May 2023

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel was out of the centre of St Peter Port it is well worth the short bus trip rather than walking. Use a Puffin pass on the bus and each trip is £0.75 a real bargain and the bus stop is just outside the hotel. The food at the hotel was amazingly superb, staff really friendly and helpful.
Stayed 1 night in Apr 2023

10/10 Excellent

Peter

Stayed 3 nights in Apr 2023

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great stay, helpful staff. Good breakfast options and had nice meals at the attached restaurant. Pool / sauna / steam room were nice to use when we had a spare bit of time.
Stayed 6 nights in Mar 2023

10/10 Excellent

Tonia

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023

6/10 Okay

Boyko

Business traveller
Stayed 2 nights in Mar 2023

10/10 Excellent

Stuart

Stayed 1 night in Mar 2023

8/10 Good

Mark

Stayed 1 night in Mar 2023

10/10 Excellent

J

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Staff lovely hotel very friendly food was really good
Stayed 3 nights in Mar 2023

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good all round.
Bathroom could have been bigger! This varies from room to room - we all paid the same rate and others in our group got a bigger bathroom and similar size but in need of a refurb.
Stayed 2 nights in Mar 2023

10/10 Excellent

Julien

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel, centrally located, with excellent staff.
Stayed 3 nights in Mar 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2023

8/10 Good

Gonçalo

Liked: Cleanliness, staff & service, room comfort
Nice stay
Good value for the money, a bit worn but still comfortable. Good breakfast.
Stayed 2 nights in Jan 2023

10/10 Excellent

Andrew

Stayed 1 night in Feb 2023

8/10 Good

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay but restaurant poor
Room clean, bed comfy, receptionist very helpful. Breakfast was good but the quality of the bacon was awful. Two rashers of fat! Looking around the restaurant everyone had the same and most didn’t eat it. Coffee served in cafetière but when pressed the plunger there was no coffee inside! instant coffee had been poured into it. Oak Restaurant was disappointing. Was asked to wait at bar for table but was forgotten about. Finally sat down after nearly 2 hours although there was a table free the whole time. Female bar person was miserable and unfriendly. Ordered fillet steak cooked medium which was large with chunky chips but the whole middle section was too rare. I sent it back and said it probably needed 5 minutes more. Waiter took it back, had a discussion about it with someone else, then returned later saying it had been cooked for a further 5 minutes! It was obviously all too much trouble for them. Poor service throughout, miserable and unhelpful. Would not stay in hotel again because of this Oak Restaurant - very disappointing experience and very expensive.
Stayed 1 night in Feb 2023
Response from Assistant Manager on 28 Feb,2023
Dear Julie, thank you for taking the time to post a review following your stay with us. We are pleased that you liked the room and the Reception staff were helpful. Unfortunately we have made mistakes with the breakfast offering on this occasion and we have gone through your complaint with the Chefs to ensure this does not happen again. The Service Team have also been advised of the issues experienced and we have reiterated to them the importance of customer service at all times. We do hope you will visit us again in the future.