Premier Inn, Stanhope hotels

"The staff were exceptional.. kind, helpful and nothing was too much. The room was tired, the sink didn't drain well, the door had a large dent that looked like it had been kicked in and just then general condition was a bit tired but the hotel, breakfast and grounds were stunning. The pool was wonderful and we could swim without buying additional spa access which was nice. The female changing rooms laked areas of privacy to change, only having one small changing room. It would be nice to have more changing cubicles for women who aren't as confident getting naked in front of strangers!"

"Very nice lady on reception. Paid for breakfast which was not as ordered. We gave exact instruction as items to be very well cooked, this was not the case and did not have time to return it! The water in the shower was freezing. Plus the extractor very noisy. Parking was great and bus service very close. Enjoyed drinks in the bar, such a pity the other major things were not up to scrach. "

"This hotel was ideal for my 2 night stay in Penrith. The room was clean and comfortable with tea/coffee facilities and robes/slippers available for the pool and/or spa. Pool and gym opening hours were good and the gym is well equipped. Staff in all areas were helpful and friendly. The restaurant menu offered a varied selection and I ate there on both evenings. The atmosphere overall was relaxing. It was an ideal place to stay for my first visit to Penrith and I'd be happy to stay again. "

"This is our 5th or 6th time staying here as the location is perfectly for getting sd The "

"Exellent Superior room, spacious and clean room, superking size bed, on the hard side but suited us, lovely foyer and bar area, very friendly and helpful staff. Location suited us with plenty parking ( you have to pay but this is getting normal these days), lovely to walk along the riverbank into Durham, We only used the Restaurant for breakfast ( which was included) nice selection for breakfast which we enjoyed..We would definitely use again if in Durham.."

"We had a problem with our second day: the room had been double booked and two older ladies entered my sons room and scared them to death"

"Great location, have stayed here twice now with no issues."

"Lovely hotel, beautiful grounds, nice deluxe spa room, comfy bed, friendly, courteous staff, all across the hotel departments. The only negative is the evening meal. The restaurant had a nice ambience. The starters were nice then we both went for the Wagu cheeseburger which made your mouth water when you read the description on the menu. It arrived and was dry, no taste, in not the toasted sesame seeded brioche bun as described but a dry catering type bun, a lettuce leaf and a slice of tomato, it was served with about 12 dry fries, really disappointing to say you were allocated £32 each towards the evening meal. We would stay again but not eat at the hotel. "

"Staff very friendly and helpful. Food in restaurant was really good. Room too warm for us personally even with window open. Bathroom fixtures (bath/shower fittings) could do with being updated/modernised. Overall pleasant stay. "