Round Coppice Road, London Stansted Airport, Stansted, England
Reviews
8.4
Very good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Dear Joao,Thank you for taking the time to leave a review of the Novotel hotel.We hope we can welcome you back again in the future.Sincerely,Novotel Team
Great location and very comfortable facilities, just what was needed after a late night landing!
Andrew
Stayed 1 night in Apr 2024
Response from Novotel Team on 2 May,2024
Dear Andrew,Thank you for taking the time to leave a review of the Novotel hotel.We hope we can welcome you back again in the future.Sincerely,Novotel Team
Dear guest,Thank you for taking the time to leave a review of the Novotel. We hope you had a great stay.Sincerely,Novotel Team
8/10 Good
Kristina
Travelled with family
10 Apr,2024
Liked: Cleanliness, staff & service, amenities
Parking was an additional £10 and just a few places available.
Kristina
Stayed 1 night in Apr 2024
Response from Novotel Team on 12 Apr,2024
Dear Kristina,Thank you for taking the time to leave a review of the Novotel. Providing convenient and ample parking for our guests is important to us, and I apologize for any inconvenience this may have caused during your stay.We hope we can welcome you back into the Novotel in the future.Sincerely, Novotel Team
Efficient friendly Staff .Wonderful comfortable bed, super power shower
Kate
Stayed 1 night in Apr 2024
Response from Novotel Team on 2 Apr,2024
Dear Kate,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the Novotel in the near future.Sincerely,Novotel Team
Modern, clean and airy.
Room was too warm but when I asked for a fan they were more than happy to provide.
Stacey
Stayed 1 night in Mar 2024
Response from Novotel Team on 2 Apr,2024
Dear Stacey,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the Novotel in the near future.Sincerely,Novotel Team
Dear Paul,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team
4/10 Poor
Sabrina
5 Mar,2024
Disliked: Property conditions & facilities
Linens were stained and shower was dirty.
Sabrina
Stayed 1 night in Feb 2024
Response from Novotel Team on 6 Mar,2024
Dear Sabrina,Thank you for taking the time to leave a review of the Novotel.We are sorry to hear that the bedroom wasn't up to our normal standards, I will pass this over to the management team so we can look into this.We hope we can welcome you back in the near future!sincerely, Novotel Team
8/10 Good
Amanda
1 Mar,2024
Amanda
Stayed 1 night in Feb 2024
Response from Novotel Team on 21 Mar,2024
Dear Amanda,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back into the novotel in the future.Sincerely, Novotel Team
The staff were excellent, above and beyond. Very helpful with one of our disabled party . We were delayed and late checking in and having a meal but accomadated with no fuss . So thank you to them
Anne Marie
Stayed 1 night in Feb 2024
Response from Novotel Team on 28 Feb,2024
Dear Anne Marie,Thank you for taking the time in leaving a review of our hotel. Thank you for your comments regarding the staff, I will be sure to pass this over to them.We hope we can welcome you back in the near future.Sincerely,Novotel Team
8/10 Good
Tiger
3 Feb,2024
Tiger
Stayed 1 night in Jan 2024
Response from Novotel Team on 28 Feb,2024
Dear Tiger,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team
Friendly & helpful staff at reception and on the shuttle service to the airport.
Room was a good size well appointed and the bed was comfy.
Some noise from planes taking off but not excessive
Hotel is close to the airport so a short transfer time.
Kay
Stayed 1 night in Jan 2024
Response from Novotel Team on 28 Feb,2024
Dear Kay,Thank you for taking the time in leaving a review of our hotel and thank you for your kind words towards the staff, I will be sure to pass this over to the team.We hope we can welcome you back in the near future.Sincerely,Novotel Team
Due to a delayed flight into Stansted Airport we booked into this hotel at the last minute. It was very reasonably priced and service and cleanliness was first class.
Gerry
Stayed 1 night in Jan 2024
Response from Novotel Team on 29 Feb,2024
Dear Gerry,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the near future.Sincerely, Novotel Team
Very convenient. Transfer costs £4 each way. they run every 30 mins. All staff were lovely - reception, restaurant and bar. Good venie for an overnight before/after a flight
Dr J rosen
Stayed 1 night in Jan 2024
Response from Novotel Team on 28 Feb,2024
Dear J Rosen,Thank you for the great review. We are happy to hear that all the staff were lovely. i will be sure to pass this onto the team.We hope we can welcome you back to the Novotel in the near future.Sincerely,Novotel Team
10/10 Excellent
James
19 Jan,2024
James
Stayed 1 night in Jan 2024
Response from Novotel Team on 28 Feb,2024
Dear James,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team
4/10 Poor
Sanjoy
17 Jan,2024
Sanjoy
Stayed 1 night in Jan 2024
Response from Novotel Team on 28 Feb,2024
Dear Sanjoy,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team
Dear Guest,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team
8/10 Good
George
17 Jan,2024
George
Stayed 1 night in Jan 2024
Response from Novotel Team on 28 Feb,2024
Dear George,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team
8/10 Good
Matt
Travelled with partner
12 Jan,2024
Liked: Cleanliness, staff & service
Convenient, clean and friendly staff
Matt
Stayed 1 night in Jan 2024
Response from Novotel Team on 28 Feb,2024
Dear Matt,Thank you for taking the time in leaving a review of our hotel. Thank you for your comments regarding our staff, i will be sure to pass this over to them.We hope we can welcome you back in the near future.Sincerely,Novotel Team
Great stop for a short stay! 10 minute courtesy bus from Stansted Airport. A great English breakfast!!
Would stay here again if we were passing through!
Clive
Stayed 1 night in Jan 2024
Response from Novotel Team on 28 Feb,2024
Dear Clive,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team
8/10 Good
David
Travelled with family
7 Jan,2024
Liked: Cleanliness, amenities
Convenient for our needs. Varied, well stocked breakfast
David
Stayed 2 nights in Dec 2023
Response from Novotel Team on 28 Feb,2024
Dear David,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team
10/10 Excellent
Deborah
2 Jan,2024
Deborah
Stayed 1 night in Jan 2024
Response from Novotel Team on 28 Feb,2024
Dear Deborah,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team
Great hotel, comfortable and clean. Breakfast was well worth the money.
The only down side was trying to park, car was very full and took a very long time to find a space
David
Stayed 1 night in Dec 2023
Response from Novotel Team on 28 Feb,2024
Dear David,Thank you for taking the time in leaving a review of our hotel. We are sorry to hear that it took you a while to find a parking space, if you do stay with us again and you are unable to find a space please do let the reception know and they will be able to help.We hope we can welcome you back in the near future.Sincerely,Novotel Team
6/10 Okay
Sawyer
20 Dec,2023
Sawyer
Stayed 2 nights in Dec 2023
Response from Novotel Team on 28 Feb,2024
Dear Sawyer,Thank you for taking the time in leaving a review of our hotel. We hope we can welcome you back in the near future.Sincerely,Novotel Team
Dear Simon,Thank you for taking the time to leave a review of the Novotel Hotel.We hope we can welcome you back again in the future.Sincerely,Novotel Team
Paying for a courtesy bus to / from the airport terminal was an inconvenience.
Bernard
Stayed 1 night in Nov 2023
Response from Novotel Team on 22 Nov,2023
Dear Bernard,Thank you for taking the time to leave a review of the Novotel.Regarding the price for the bus, this is an outside company and unfortunately we do not get to choose the price for this.We hope we can welcome you back to the Novotel again in the future.Sincerely,Novotel Team
Busy hotel which seems to struggle with service and space. Visited on a business trip as was staying in the area. Wanted to get some food but bar was really busy and restaurant also busy. You could see how hard the staff were working in the evening so needed more heads to help support meeting demand. I decided to go upstairs for room service and no one answered the phone so wasnt able to eat. Managed to get a deliveroo but was disappointed as it had been a long day. Rooms are nice and comfortable so get the service right and it would be a nice hotel.
Excellent stay for one night .Room was small but ok for one night .A lovely deep soaker tub which i love .The restaurant/ bar food was fantastic and very friendly .The only negative was the bathroom sink did not drain well ,Definitely needs to be fixed !!! The bed was super comfy.
Pauline
Stayed 1 night in Nov 2023
Response from Novotel Team on 6 Nov,2023
Dear Pauline,Thank you for taking the time to leave a review of the Novotel.Thank you for letting us know about the sink not draining properly, I will pass this over to the maintenance team.We hope we can welcome you back in the future.Sincerely,Novotel Team
Dear David,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team
10/10 Excellent
Verified traveller
Travelled with family
20 Oct,2023
Liked: Staff & service, room comfort
Good for the price
Good hotel for the price, but the room was a bit dirty. The staff was great.
Verified traveller
Stayed 1 night in Oct 2023
Response from Novotel Team on 20 Oct,2023
Dear Guest,Thank you for taking the time to leave a review of the hotel.I will pass the comments on regarding the room being dirty.Sincerely,Novotel Team
6/10 Okay
Martin
Business traveller
11 Oct,2023
Disliked: Property conditions & facilities
Could do better
it was small things that let it down, rattling pipework at night, broken soap dispenser in shower that was on the floor instead of on the wall, little shower pressure and only lukewarm water in the morning. i find the breakfast a bit lackluster for a Novotel, too close to a HI Express. the location drives the price but otherwise slightly overpriced for what it is.
Martin
Stayed 1 night in Oct 2023
Response from Novotel Team on 16 Oct,2023
Dear Martin,Thank you for taking the time to leave a review of the Novotel.We are sorry to hear that the standards were not up to our normal standards. I will pass your comments over to the appropriate management teams so we can look into this.We hope we can welcome you back to the Novotel in the future.Sincerely,Novotel Team
10/10 Excellent
Teresa
10 Oct,2023
Teresa
Stayed 1 night in Oct 2023
Response from Novotel Team on 11 Oct,2023
Dear Teresa,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team
Perfect layover when using Stansted. Restaurant open super early and stays open late with very friendly staff. Check in easy and efficient. Bus to Stansted large enough to accommodate everyone and runs every 30 mins.
robert
Stayed 1 night in Oct 2023
Response from Novotel Team on 11 Oct,2023
Dear Robert,Thank you for taking the time to leave a review of the Novotel.We hope we can welcome you back in the future.Sincerely,Novotel Team
This was a great hotel! Rooms were very clean and large. The food at the restaurant was really really good but it was not cheap. Staff was incredibly helpful and definitely take the bus for four euros to the hotel from the airport. Uber and taxis were really expensive!
monica
Response from Novotel Team on 9 Oct,2023
Dear Monica,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Team