Find Luxury Hotels in Stateline

"Friendly staff but understaffed. Nobody answers the phone when you call front desk or housekeeping. Left a voicemail for housekeeping to clean my room on one day and they did not clean the room. Hot tub/jacuzzi was broken my entire stay and did not see any workers trying to get it fixed. (Great hot tub when operational!!) Overall hotel is dingy and needs a deep cleaning. Price is good and close to Heavenly Valley Gondola."

"The staff isn’t helpful "

"I booked this hotel because it was mentioned that this is a family friendly property . We were put up in an isolated building far away from the main building .The two rooms we got were on different floors. Next day our keys stopped working , our phones did not work , the building was so outdated that even to enter the room we had to go through an outdated elevator and an open area . There was no one i could talk to when our keys stopped working and there was no way to contact the main building as our room phones were broken(both the rooms) . i called the office through my phone and no one picked up. We had the worst experience and complained to the main office the next day . They then moved us to a new building on the second day of our stay . Why were we put in such a bad building and room when we are paying more than 1300 dollars for our stay . I do not expect hotels.com to randomly assign us bad rooms .It caused so much inconvenience to us as we had 3 kids with us "

"Arcade was closed my kid got disappointed"

"This was a beautiful experience from start to finish. The hotel is spectacular with stellar staff that met my every need. The views are gorgeous. Doug at Edgewood restaurant and lounge definitely went the extra mile. The rooms were cozy, just wish there was more storage space. Food and drinks on property were good and fire pit smores were a highlight. 10/10 can’t wait to come back. "

"Stayed here 3 times this winter and all stays were consistently very good. Had everything I could need. Tucked away from the main strip but close enough if you wanted to venture out. Home away from home. "