Steveston Holidays

It was clean the staff was professional

Love the spacious suites with balcony! Room excellent!

A lovely hotel, with a convenient location for Canada Place and Gastown. Stunning views from the harbour view rooms of Coal Harbour and Stanley Park and the surrounding mountains. Our room was spacious and clean with modern facilities and contemporary furnishings. The two queen beds were some of the most comfortable we had ever slept in. The only downside was the shower in the bathroom. If you turned the shower to maximum, to get a good flow of water, it was too hot, so you had to turn the shower down to reduce the temperature, but this also reduced the flow of water. Not ideal, but this didn't spoil our stay. I have to say the staff on the hotel entrance were extremely helpful when we arrived, helping with our luggage and making suggestions for parking our hire car in the car park adjacent to the hotel.

I booked a room with a city view, but we were given the back side of the building where you can only see rooftops. The next day, they texted asking how our stay was. I told them the room was nice, but we didn’t get the city view we paid for. They offered to move us to a room with a better view, which they did, but the A/C in that room wasn’t working. The room stayed hot even after they sent an engineer to check it. They eventually brought in a portable A/C that had to be propped up in the window. It was loud, and throughout the night we had to get up several times because it either got too cold or the noise was too disruptive. Between the sound of the portable unit and the noise from outside, it was hard to sleep. For the price of a hotel stay, relying on a portable A/C feels unacceptable. They need to make sure guests actually receive the room features and comfort they pay for.