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Reviews of Aria Centra Hotel Surabaya

4 out of 5
Aria Centra Hotel Surabaya
Jl. Tais Nasution No.37, Embong Sawo, Surabaya

Reviews

8.6

Excellent

Rating 10 - Excellent. 16 out of 37 reviews" "
Rating 8 - Good. 16 out of 37 reviews" "
Rating 6 - Okay. 4 out of 37 reviews" "
Rating 4 - Poor. 1 out of 37 reviews" "
Rating 2 - Terrible. 0 out of 37 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Dawn

Travelled with family
Staff was very helpful. Short walk to the mall.
Stayed 1 night in Mar 2024

8/10 Good

Deddy

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, close to shopping centre and business
Stayed 1 night in Jan 2024

6/10 Okay

DANIEL

Business traveller
Trees
Stayed 1 night in Aug 2022

10/10 Excellent

Lie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
It was a great stay, the only thing that was lacking was that there was no swimming pool. Other than that, everything was great.
Stayed 1 night in Oct 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable stay, near a shopping center
Very convenient, the staf are very helpful, polite and always smiling
Stayed 3 nights in Jan 2020
Response from Laila on 29 Feb,2020
Thank you for your review hope to see you again in the near future.

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good 3-4 star hotel. Location is good with many food eatery around.
Stayed 1 night in Dec 2019
Response from Laila on 2 Jan,2020
Dear Guest, "Thank you for staying with us and thank you for your review, hope we can have opportunity to serve you in the future.

10/10 Excellent

Deedee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Love this hotel and would definitely recommend it. The hotel is quite new. It has a modern style to it. The staff are friendly, room is clean, service is very nice, breakfast is good. It was a very good stay and I will stay there again for sure.
Stayed 1 night in Nov 2019
Response from Laila on 2 Jan,2020
Dear Mr. Deedee, Thank you for your review and thank you for your compliment about our staff, breakfast and room, gladly we will share this to our staff and management. once again thank you for staying with us and hope we can see you and serve you in the future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff. Overall clean and comfortable bed But need to have hairdryer in room
Stayed 1 night in Nov 2019
Response from Laila on 20 Nov,2019
Dear Valuable Guest, Thank you for staying with Aria Centra Hotel Thank you so much for your comment, regarding hair dryer we will inform to our management and will do our best to do progress.

8/10 Good

Verified traveller

Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Aug 2019

10/10 Excellent

Joyce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect layover hotel
Stayed 1 night in Jul 2019

8/10 Good

Cyin, KL, my

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, staffs are friendly. Location was near to shopping centre.
Stayed 1 night in Mar 2019
Response from Keazya on 2 Apr,2019
Thank you for staying with us and hope to stay again at Centra aria

8/10 Good

Willie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very convenient.. cheap and clean too
Stayed 2 nights in Feb 2019
Response from Laila on 13 Mar,2019
Thank you for your time to stay at Aria Centra Hotel Surabaya. Hope you enjoy stay with us.

8/10 Good

Shirley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018
Response from Laila on 28 Nov,2018
Dear Shirley, Thank you so much for your review, such an good honor for us that you enjoying your stayat Aria Centra Hotel. Looking forward to welcoming you again in near future.

8/10 Good

Gina, Malaysia

Liked: Staff & service, room comfort
Good location whereby its in the town center, easily access to shopping mall 5-10 mins away from hotel via taxi/grab car. There's a supermarket located right next to the hotel. The hotel room condition is normal but the towel is a little bit dirty and noise separation is a little poor where you can hear neighbor guests talking and showering. Overall it was a pleasant stay for this good deal of hotel price.
Stayed 3 nights in Aug 2018
Response from NIken on 11 Aug,2018
Dear Mrs Gina Thank you for sparing your time to write a review about our hotel and we would like you to notice that your comments and suggestions are valuable for us. We are glad to hear that you are satisfied with your experience at the hotel. In addition, we would like to apologize for the inconvenience caused to you about construction work at outside and about towel We will seriously evaluate our towel in room. We are looking forward to welcoming you again at Aria Centra Hotel Surabaya. We hope you enjoyed your trip to Surabaya and once again. Best Regards, Aria Centra Hotel Surabaya

8/10 Good

fadzuin, malaysia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff with integrity
my dad left his wallet in the hotel room and only realized it after we left the hotel 30mins ...I quickly make a call to the hotel receptionist and informed them about the wallet..10min later they called me back to informed that they had found the wallet...we were so thankful that nothing was missing..staff were very helpful and nice.:)
Stayed 2 nights in Jun 2018
Response from NIken on 11 Aug,2018
Thank you for sparing your time to write a review about our hotel and we would like you to notice that your comments and suggestions are valuable for us. We are glad to hear that you are satisfied with our staff . We looking forward to welcoming you again at Aria Centra Hotel Surabaya. We hope you enjoyed your trip to Surabaya and we certainly hope to see you again on your next occasion. Best Regards, Aria Centra Hotel Surabaya

4/10 Poor

Venkatesh Anand

Disliked: Staff & service, property conditions & facilities, room comfort
Very bad experience, will never return
Had a very bad experience at this hotel. They put me on smoking room on first day although I booked non-smoking. I agreed since it was told only for one night. The second day when I asked for room change they insisted that the room I am staying is non-smoking and they can put air freshener. Another bad thing was I left a personal equipment in the room but when I called back after checkout they denied of any personal item left behind.

10/10 Excellent

Pearline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel room cosy, nice n comfort but Breakfast LOUS
The hotel was quite good, reception staff are friendly. Except that the daily breakfast definitely need to improve. Food are cold n not serve warm. person who fryung egg has no experience? egg shell found inside omelette. Choices of breakfast really no good, little selection, fried chicken are always too dried n Hard to eat. Might not consider staying here again UNLESS breakfast improve their STANDARD

8/10 Good

Agus Kurniawan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money
Nice hotel, perfect location(about less than 5 minutes driving to Tunjungan Plaza), around 2 minutes walking to Hokky supermarket. The room is spacious, the Air Con is cold, nice view from the room(can see the Suramadu bridge from my room which is at 18th floor). The breakfast was okay, nothing too fancy, regular fried rice, noodle, porridge, and some pastry more than enough for me. Only thing that bad for me is the limited parking spot. Good thing they have free valet service. Overall, for hotel that cost less than 50 bucks this one has the best value for money.
Stayed 3 nights in Jun 2017

8/10 Good

firdaus, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel and good breakfast
HOtel is nice, breakfast is good. Like the marble dressing table, n the chairs.. looks classy. Will want to stay in this hotel again if back in surabaya

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Nice hotel, nice bedroom, good location, good breakfast
Response from Laila on 2 Mar,2017
Thank you for staying with Aria Centra, hope you always enjoy with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfort hotel
The staffs are very nice and polite. the location is good, near the city center. the room was clean and big enough. breakfast was good, many foods with good taste. Value for money. The building is new, the concept is luxury and modern. I ever stayed here for several times and will be back at this hotel on the next business trip in surabaya. Thank you!

6/10 Okay

Dimas, Edmonton, AB

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
OK hotel, but undeserving of the 4 star rating.
Pros: 1. Breakfast. Lots of varieties, including local fares. 2. Central location, convenient access (walking distance) to shops and restaurant. 3. Friendly staff. Cons: 1. Check-in time is consistently late. We arrived at 12:30pm and the room wasn't ready, which is ok because the official check in time is 2pm, and we were told that it will be ready within 30 min. So we left to a nearby restaurant for lunch and came back an hour later and the room still wasn't ready. I thought well...ok, even though we were told that it should've been ready it's still not 2pm yet. We waited until close to 3pm to get into our room. And I dare to say "consistently" because we have other family members staying at the hotel who checked in at a later date and they received the same result. 2. Room AC needs servicing (not cold enough). 3. Light switches order and location are confusing. 4. My request for additional clothes hangers was declined...go figure. We're part of a wedding contingent so we have a little bit more clothes/ dresses to hang, and so I don't think additional hangers are a lot to ask. But I couldn't get them...and that's after calling housekeeping 3-4 times and being told that someone will return my call shortly...which didn't happen.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Great place to stay in surabaya. Clean room, good location. Nice, friendly, and welcoming staff. Would definitely recommend and stay at again.

8/10 Good

Wolfgang, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central hotel close shopping mall and train.
Located in a central yet quiet area of Surabaya. 10 minutes walking distance to 2 shopping malls. Only 1 km from main railway station. Very modern outfit. Excellent buffet breakfast.
Response from Laila on 5 Sept,2016
Dear Mr. Wolfgang, Thank you for your review, we doing our best to give satisfied for our guests. Hope that you always enjoy stay with Aria Centra Hotel. We look forward to welcoming you to Aria Centra Hotel Surabaya Best Regards Front Office Manager

10/10 Excellent

boris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant stay in surabaya
Stayed 1 night in Nov 2023

10/10 Excellent

boris

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff, room very calm, confortable bed and good breakfast. All we need after mount bromo climbing.
Stayed 1 night in Nov 2023

10/10 Excellent

Kei Shun

Stayed 1 night in Aug 2023

8/10 Good

Suprihatin

Stayed 1 night in Jun 2023

8/10 Good

Mursal

Liked: Staff & service
Stayed 1 night in Apr 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotelnya bagus dan harganya terjangkau sangat dekat dengan pusat kota
Stayed 2 nights in Sep 2018
Response from NIken on 27 Sept,2018
Dear Our Beloved Guest Terimakasih Bapak/Ibu sudah meluangkan waktu untuk menulis ulasan tentang hotel kami Aria Centra Hotel Surabaya. Suatu kehormatan bagi kami bahwa Hotel dan harga kami memenuhi standard Bapak/Ibu. Sekali lagi, dengan senang hati kami ucapkan terima kasih karena sudah tinggal bersama kami dan ijinkan kami untuk menyambut kedatangan Bapak/Ibu kembali di Aria Centra Hotel Surabaya. Best Regards, Niken Reservation

8/10 Good

HYUNSUK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2017

10/10 Excellent

Dominik, München

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel in zentraler Lage
Sehr ordentliches und sauberes Hotel in zentraler Lage, schöne Aussicht über Surabaya, moderne Zimmer, große Kissen, sauberes Bad

10/10 Excellent

Angelina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang bagus dengan lokasi sangat strategis. Suasana hotel juga ok. Apabila ditambahkan kolam renang dan mini garden akan lebih sempurna. Sangat menyenangkan untuk bisa menginap kembali di hotel ini bersama keluarga.

6/10 Okay

Maykel

Liked: Cleanliness, staff & service
lumayan bagus