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Sheraton Surabaya Hotel and Towers

Photo gallery for Sheraton Surabaya Hotel and Towers

Primary image
Outdoor pool, pool umbrellas, pool loungers
Outdoor pool, pool umbrellas, pool loungers
Presidential Suite, 1 King Bed, Non Smoking, City View | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Overview of Sheraton Surabaya Hotel and Towers

Sheraton Surabaya Hotel and Towers

5.0 star property

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant
Map
Jalan Embong Malang 25-31, Surabaya, East Java, 60261

Explore the area

  • Popular LocationTunjungan Plaza9 min walk
  • Popular LocationGrahadi10 min walk
  • Popular LocationJoko Dolog Statue11 min walk
  • AirportSurabaya (SUB-Juanda)20 min drive

Choose dates to view prices

About this area

Surabaya

Located in Surabaya, Sheraton Surabaya Hotel and Towers is connected to a shopping centre. Surabaya Youth Center and House of Sampoerna are cultural highlights, and some of the area's landmarks include Grahadi and Red Bridge. Surabaya Zoo and Suroboyo Carnival Night Market are also worth visiting.
Visit our Surabaya travel guideOpens in a new window
Map

What's nearby

  • Tunjungan Plaza - 9 min walk
  • Grahadi - 10 min walk
  • Joko Dolog Statue - 11 min walk
  • BG Junction - 14 min walk
  • Sharp Bamboo Monument - 16 min walk

Getting around

  • Surabaya Pasar Turi Station - 3 min drive
  • Surabaya (SUB-Juanda) - 20 min drive

About this property

Sheraton Surabaya Hotel and Towers

5-star luxury hotel connected to the convention centre
Consider a stay at Sheraton Surabaya Hotel and Towers and take advantage of a round-trip airport shuttle, a terrace and a shopping centre on site. Treat yourself to a Thai massage, reflexology or a facial at Sheraton Spa, the on-site spa. Be sure to enjoy a meal at any of the 3 on-site restaurants, which feature international cuisine and more. Free in-room WiFi is available to all guests, along with a coffee shop/cafe and a garden.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking, plus valet parking (surcharge)
  • Buffet breakfast (surcharge), an outdoor tennis court and limo/town car service
  • Concierge services, 8 meeting rooms and massage treatment rooms
  • Guest reviews say good things about the helpful staff and location
Room features
All 348 rooms boast comforts, such as 24-hour room service and premium bedding, in addition to thoughtful touches, such as laptop-compatible safes and Laptop workspace. Guest reviews highly rate the overall comfort rooms at the property.
More amenities include:
  • Bathrooms with separate baths/showers and free toiletries
  • Flat-screen TVs with cable channels
  • Wardrobes/cupboards, fridges and coffee/tea makers

Languages

English, Indonesian

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the standard cleaning and disinfection practices of Commitment to Clean (Marriott)

Social distancing

Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Valet parking on site (IDR 50000 per stay)
  • Wheelchair-accessible parking and van parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6 AMโ€“10 AM: IDR 312180 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Restaurants on site

  • Kafe Bromo
  • Lung Yuan
  • Kawi Lounge
  • Link at Sheraton
  • Sheraton Club Lounge

Things to do

  • 24-hour pool access
  • Access to nearby outdoor pool
  • Children's pool
  • Fitness centre
  • Full-service spa
  • Outdoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping centre
  • Shopping
  • Steam room
  • Tennis

Family friendly

  • Access to nearby outdoor pool
  • Children's games
  • Children's pool
  • Children's toys
  • Laundry facilities
  • Outdoor pool
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (441 square feet of space)
  • Meeting rooms - 8

Outdoors

  • BBQ grill(s)
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 4 treatment rooms
  • Facials
  • Massage - Thai
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • Braille signage
  • Doorbell and phone notification
  • Grab bar in bath
  • Grab bar in shower
  • In-room accessibility (select rooms)
  • Lever door handles
  • Low-height electrical outlets in bathroom
  • Roll-in shower (select rooms)
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs available on site

More

  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Electrical adapters/chargers
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Window screens

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See similar properties

Surabaya
Surabaya
Hotel
Hotel
Family-friendly
Family-friendly
Guest rating 4+
Guest rating 4+
5 star
5 star
Free WiFi
Free WiFi

Policies

Check-in

Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 19

Check-out

Check-out before noon
Express checkout

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 786500.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: IDR 312180 per person (approximately)
  • Airport shuttle fee: IDR 460000 per vehicle (one-way)
  • Airport shuttle fee per child: IDR 0 (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 786500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 19 years old.
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

24-hour pool access
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Sheraton Surabaya Hotel & Towers
Sheraton Surabaya Towers
Sheraton Surabaya Hotel & Towers Java
Sheraton Surabaya Hotel And Towers
Sheraton Surabaya Hotel Towers
Sheraton Surabaya And Towers
Sheraton Surabaya Hotel and Towers Hotel
Sheraton Surabaya Hotel and Towers Surabaya
Sheraton Surabaya Hotel and Towers Hotel Surabaya

Frequently asked questions

Does Sheraton Surabaya Hotel and Towers have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is available 24 hours a day.

How much does it cost to stay at ?

As of 20 Aug,2022, prices found for a 1-night stay for 2 adults at on 4 Sept,2022 start from S$103.53, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Sheraton Surabaya Hotel and Towers pet-friendly?

No, pets are not allowed at this property.

How much is parking at Sheraton Surabaya Hotel and Towers?

Self-parking is free at this property.

What time is check-in at Sheraton Surabaya Hotel and Towers?

Check-in is from 3:00 PM - midnight.

What time is check-out at Sheraton Surabaya Hotel and Towers?

Checkout is at noon.

Does Sheraton Surabaya Hotel and Towers provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of IDR 460000 per vehicle applies.

Where is Sheraton Surabaya Hotel and Towers located?

Located in the heart of Surabaya, this luxury hotel is within a 10-minute walk of Tunjungan Plaza and Grahadi. Joko Dolog Statue and Surabaya Youth Center are also within 15 minutes. Surabaya Pasar Turi Station is 30 minutes by foot.

Overall score and ratings

4.4

Excellent

Rating 5 - Excellent. 161 out of 294 reviews
5 - Excellent 55%
Rating 4 - Good. 107 out of 294 reviews
4 - Good 36%
Rating 3 - Okay. 14 out of 294 reviews
3 - Okay 5%
Rating 2 - Poor. 11 out of 294 reviews
2 - Poor 4%
Rating 1 - Terrible. 1 out of 294 reviews
1 - Terrible 0%

4.4/5

Cleanliness

4.5/5

Staff & service

4.5/5

Amenities

4.2/5

Property conditions & facilities

4.3/5

Eco-friendliness
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

4/5 Good

Business traveller
Liked: Cleanliness, staff & service
The in-room aircon not up to standard - doesnโ€™t not reflect as per settings. Splendid staff in all departments
Stayed 2 nights in Mar 2020

4/5 Good

Travelled with family
Stayed 1 night in Feb 2020

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had stay at this hotel previously for 5 nights and we extended our stay for another 5 nights. We love this hotel. Great location and connects to the Tunjungan Plaza shopping mall. Excellent customer service, all employees are super friendly especially the Bromo Cafe. Excellent complimentary breakfast for two. Definitely will stay here again. Thank you to Cafe Bromo managers and team for excellent service. This is the Best friendliest hotel that we have ever stayed. Best breakfast!
Stayed 5 nights in Feb 2020