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Outdoor pool
Outdoor pool
Outdoor pool
Premium bedding, minibar, in-room safe, desk

Guest reviews

4.2/5 Very Good
105 reviews
Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Map

Explore the area

Popular LocationTunjungan Plaza9 min walk
Popular LocationSurabaya Plaza Shopping Mall14 min walk
Popular LocationSubmarine Monument (Monumen Kapal Selam)18 min walk
AirportSurabaya (SUB-Juanda)34 min drive

Choose dates to view prices

  • Deluxe Room, 2 Single Beds, Non Smoking

    5/5 guest room rating

    Room amenities

    • 42 sq m
    • Sleeps 2
    More detailsDeluxe Room, 2 Single Beds, Non Smoking
  • Deluxe Room, 2 Single Beds, Smoking

    5/5 guest room rating

    Room amenities

    • 42 sq m
    • Sleeps 2
    More detailsDeluxe Room, 2 Single Beds, Smoking
  • Deluxe Room, 1 King Bed, Accessible, Non Smoking

    5/5 guest room rating

    Room amenities

    • 42 sq m
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed, Accessible, Non Smoking
  • Deluxe Room, 1 King Bed, Non Smoking

    3.9/5 guest room rating

    Room amenities

    • 42 sq m
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 1 King Bed, Smoking

    Room amenities

    • 42 sq m
    • Sleeps 2
    More detailsDeluxe Room, 1 King Bed, Smoking
  • Executive Room, 2 Single Beds, Non Smoking

    Room amenities

    • 49 sq m
    • Sleeps 2
    More detailsExecutive Room, 2 Single Beds, Non Smoking
  • Executive Room, 2 Single Beds, Smoking

    Room amenities

    • 49 sq m
    • Sleeps 2
    More detailsExecutive Room, 2 Single Beds, Smoking
  • Executive Room, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 49 sq m
    • Sleeps 2
    More detailsExecutive Room, 1 King Bed, Non Smoking
  • Executive Room, 1 King Bed, Smoking

    5/5 guest room rating

    Room amenities

    • 49 sq m
    • Sleeps 2
    More detailsExecutive Room, 1 King Bed, Smoking
  • Suite, 1 King Bed, Non Smoking

    Room amenities

    • 89 sq m
    • Sleeps 2
    More detailsSuite, 1 King Bed, Non Smoking
  • Presidential Suite, 1 King Bed, Non Smoking

    Room amenities

    • 283 sq m
    • Sleeps 2
    More detailsPresidential Suite, 1 King Bed, Non Smoking
  • Superior Room, 1 King Bed, Non Smoking

    Room amenities

    • 24 sq m
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed, Non Smoking
  • Superior Room, 1 King Bed, Smoking

    Room amenities

    • 24 sq m
    • Sleeps 2
    More detailsSuperior Room, 1 King Bed, Smoking
  • Suite, 1 King Bed, Smoking

    Room amenities

    • 89 sq m
    • Sleeps 2
    More detailsSuite, 1 King Bed, Smoking

About this area

Surabaya

In the city centre, Wyndham Surabaya City Centre is in an area with good shopping. Tunjungan Plaza and Grand City Surabaya are worth checking out if shopping is on the agenda, while those wishing to experience the area's popular attractions can visit Surabaya Zoo. Suroboyo Carnival Night Market and Ciputra Waterpark are also worth visiting.

Visit our Surabaya travel guide
Map
Popular Location

What's nearby

  • Tunjungan Plaza - 9 min walk
  • Surabaya Plaza Shopping Mall - 14 min walk
  • Submarine Monument (Monumen Kapal Selam) - 18 min walk
  • BG Junction - 2 min drive
  • Grand City Surabaya - 8 min drive

Getting around

  • Surabaya Pasar Turi Station - 8 min drive
  • Surabaya (SUB-Juanda) - 34 min drive

About this property

Wyndham Surabaya City Centre

4.5-star luxury hotel, walk to Tunjungan Plaza
This smoke-free hotel features a restaurant, an outdoor pool and a health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a coffee shop/café and a sauna are on-site. All 292 rooms provide conveniences such as washers/dryers and coffee makers, plus complimentary wireless Internet access and LCD TVs with satellite channels. Guests will also find 24-hour room service, minibars and premium bedding.
Wyndham Surabaya City Centre offers 292 forms of air-conditioned accommodation with washers/dryers and minibars. Beds feature premium bedding. LCD televisions come with premium satellite channels. Rooms have partially open bathrooms. Bathrooms include slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool, a health club and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Follows standard sanitisation guidelines of Count on Us - Wyndham
Enhanced cleanliness are washed at 60°C or hotter
High-touch surfaces are cleaned and enhanced cleanliness
Disinfectant is used to clean the property

Social distancing

Social distancing measures in place
Contactless check-in and check-out

Safety measures

Individually wrapped food options available for breakfast, lunch, dinner and through room service
Hand sanitiser provided
Masks available
Temperature checks available for guests
Temperature checks given to staff
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Free valet parking
  • 24-hour return airport shuttle (surcharge)
  • Local area shuttle (surcharge)

Food and drink

  • 1 restaurant and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness centre
  • Outdoor pool
  • Sauna
  • Spa services

Family friendly

  • Dry-cleaning service
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra beds (surcharge)
  • Washer/dryer

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Wedding services

Languages spoken

  • Indonesian

Business services

  • 9 meeting rooms
  • Business centre
  • Conference space

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Braille signage
  • In-room accessibility
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair accessible (may have limitations)
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathroom (partially open)
  • Free toiletries
  • Towels

Entertainment

  • LCD TV
  • Premium channels
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone
  • Safe
  • Slippers
  • Washer and dryer

Policies

Check-in

Check-in between 2 PM and midnight
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available
Fees may apply; contact the property in advance to get details
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for IDR 363000.0 per night.
Cots (infant beds) are not available

Payment types at the property

American ExpressDiners ClubDiscoverJCB InternationalMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Airport shuttle fee: IDR 295000 per vehicle (one way)
  • Rollaway bed fee: IDR 363000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Personal protective equipment, including masks, will be available to guests.
  • Contactless check-in and contactless check-out are available.
  • Individually wrapped food options are available for breakfast, lunch and dinner, and also through room service.
  • The property affirms that it follows sanitisation practices of Count on Us - Wyndham guidelines.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Frequently asked questions

Can I cancel my reservation for free at Wyndham Surabaya City Centre and receive a full refund?
Yes, Wyndham Surabaya City Centre offers free cancellation on select room rates, because flexibility matters! Please refer to Wyndham Surabaya City Centre cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Wyndham Surabaya City Centre?
As of 8 Jul,2020, prices found for a 1-night stay for 2 adults at Wyndham Surabaya City Centre on 9 Jul,2020 start from SG$48, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Wyndham Surabaya City Centre have a pool?
Yes, this property has an outdoor pool.
Is Wyndham Surabaya City Centre pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking and valet parking are free at this property.
What time is check-in at this hotel?
Check-in is from 2 PM to midnight.
What time is check-out at this hotel?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of IDR 295000 per vehicle applies.
Where is this hotel located?
Located in the heart of Surabaya, this luxury hotel is within a 10-minute walk of Sharp Bamboo Monument and Tunjungan Plaza. Surabaya Plaza Shopping Mall and Grand City Surabaya are also within 1 mile (2 km). Surabaya Gubeng Station is 27 minutes by foot.

Guest reviews

Overall score and ratings for Wyndham Surabaya City Centre

4.2
Very Good
5 - Excellent
45
4 - Good
46
3 - Okay
8
2 - Mediocre
4
1 - Poor
2
4.3
Cleanliness
4.2
Service and Staff
4.5
Amenities
4.1
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very nice hotel, Great staff, will book again once I am in the area again, hopefully Expedia fixes my account by then!

Stayed 1 night in Apr 2020

5/5 Excellent

    This traveller didn’t leave comments with their review
    Stayed 1 night in May 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Nice Wyndham hotel that was previously the 5 Star Pullman City Centre Surabaya.

    Stayed 7 nights in Apr 2020

    5/5 Excellent

    • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

    Near to a major shopping centre. Staff are very friendly and accommodating

    Stayed 3 nights in Mar 2020

    4/5 Good

      This traveller didn’t leave comments with their review
      Stayed 2 nights in Mar 2020