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Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Indoor pool, seasonal outdoor pool
Minibar, in-room safe, desk, iron/ironing board

Guest reviews

4.6 out of 5 Wonderful
95 reviews
Guests rated this property 4.7/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Air conditioning
Spa
Restaurant
Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Map

Explore the area

Popular LocationJinji Lake6 min walk
Popular LocationGate to the East8 min walk
Popular LocationSuzhou Culture and Arts Center3 min drive
AirportWuxi (WUX-Shuofang)31 min drive

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  • Superior Suite (Crowne Plaza)

    Room amenities

    • 70 sq m
    • Sleeps 3
    More detailsSuperior Suite (Crowne Plaza)
  • Club Room, 1 King Bed, Non Smoking

    Room amenities

    • 42 sq m
    • Sleeps 3
    More detailsClub Room, 1 King Bed, Non Smoking
  • Premier Room, 2 Single Beds, Non Smoking, Lake View

    Room amenities

    • 42 sq m
    • Lake view
    • Sleeps 3
    More detailsPremier Room, 2 Single Beds, Non Smoking, Lake View
  • Deluxe Room (Crowne Plaza)

    Room amenities

    • 42 sq m
    • Sleeps 3
    More detailsDeluxe Room (Crowne Plaza)
  • Premier Room, 1 King Bed, Non Smoking, Lake View

    Room amenities

    • 42 sq m
    • Lake view
    • Sleeps 3
    More detailsPremier Room, 1 King Bed, Non Smoking, Lake View
  • Club Room (Crowne Plaza)

    Room amenities

    • 42 sq m
    • Sleeps 3
    More detailsClub Room (Crowne Plaza)
  • Deluxe Room, 2 Single Beds, Non Smoking

    Room amenities

    • 42 sq m
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds, Non Smoking
  • Room, View (Crowne Plaza Special View)

    Room amenities

    • 42 sq m
    • Lake view
    • Sleeps 3
    More detailsRoom, View (Crowne Plaza Special View)
  • Deluxe Room, 1 King Bed, Non Smoking

    Room amenities

    • 42 sq m
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed, Non Smoking
  • Club Room, 2 Single Beds, Non Smoking

    Room amenities

    • 42 sq m
    • Sleeps 3
    More detailsClub Room, 2 Single Beds, Non Smoking

About this area

Suzhou

Located in Suzhou's Wuzhong neighbourhood, Crowne Plaza Suzhou is in the city centre and on a lake. In City Shopping Mall and Guanqian Street are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Jinji Lake and Humble Administrator's Garden. Ferris Wheel Paradise and Baimajian Ecological Garden are also worth visiting. Take the opportunity to explore the area for water adventures such as boat tours.
Visit our Suzhou travel guide
View in a map
Popular Location

What's nearby

  • Jinji Lake - 6 min walk
  • Gate to the East - 8 min walk
  • Suzhou Culture and Arts Center - 3 min drive
  • Suzhou International Expo Center - 9 min drive
  • Yuanrong Times Square - 9 min drive

Getting around

  • Suzhou Railway Station - 15 min drive
  • AirportShanghai (PVG-Pudong Intl.) - 84 min drive

Restaurants

  • Where to eat
  • Sun Seeker – Pool-view restaurant. Serves breakfast, brunch, lunch and dinner. Kids' menu available.
  • Abalone Prince – Pool-view restaurant. Serves breakfast, lunch and dinner. Kids' menu available.
  • Wasabi – Pool-view restaurant. Serves lunch and dinner.
  • Fragrance – Pool-view restaurant.

About this property

Crowne Plaza Suzhou

Luxury Suzhou hotel in Wuzhong, walk to Jinji Lake
This hotel features 5 restaurants, a marina and a full-service spa. WiFi in public areas is free. Additionally, an indoor pool, a nightclub and a health club are on-site. All 344 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and LCD TVs with satellite channels. Other amenities available to guests include fridges, minibars and room service.
Crowne Plaza Suzhou offers 344 forms of accommodation with minibars and a safe. 42-inch LCD televisions come with satellite channels and pay-per-view films. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a combined bath/shower unit, bathrobes, slippers and designer toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary newspapers. Additionally, rooms include a hairdryer and an iron/ironing board. Housekeeping is offered on a daily basis and in-room massages can be requested.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include facials, body scrubs, body treatments and manicures and pedicures. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy.

The spa is open selected days.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free nearby parking
  • Train station pick-up shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6 AM–10:30 AM: CNY 170 per person
  • 5 restaurants and 1 coffee shop/cafe
  • 1 bar
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Full-service spa
  • Health club
  • Indoor pool
  • Nightclub
  • Sauna
  • Seasonal outdoor pool
  • Shopping

Family friendly

  • Arcade/game room
  • Dry-cleaning service
  • Corner/local shop
  • Indoor pool
  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool

Conveniences

  • ATM/banking services
  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English
  • German
  • Indonesian
  • Korean
  • Spanish

Business services

  • 24-hour business centre
  • Meeting rooms
  • Conference centre (22012 square feet of space)

Outdoors

  • Garden
  • Marina on site
  • Rooftop terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massages
  • Massage/treatment rooms
  • Spa open selected days

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • 42-inch LCD TV
  • Films for purchase
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Minibar
  • Fridge

More

  • Desk
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Safe
  • Slippers

Policies

Check-in

Check-in between 2 PM and midnight
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 170 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Crowne Plaza Suzhou Hotel
Crowne Plaza Suzhou
Crowne Plaza Suzhou Hotel
Crowne Plaza Suzhou Suzhou
Crowne Plaza Suzhou Hotel Suzhou

Frequently asked questions

Can I cancel my reservation for free at Crowne Plaza Suzhou and receive a full refund?
Yes, Crowne Plaza Suzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Crowne Plaza Suzhou cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Crowne Plaza Suzhou?
As of 30 Sep,2020, prices found for a 1-night stay for 2 adults at Crowne Plaza Suzhou on 11 Oct,2020 start from SG$200, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Crowne Plaza Suzhou have a pool?
Yes, this property has an indoor pool and a seasonal outdoor pool.
Is Crowne Plaza Suzhou pet-friendly?
No, pets are not allowed at this property.
How much is parking at Crowne Plaza Suzhou?
There is free parking nearby.
What time is check-in at Crowne Plaza Suzhou?
Check-in is from 2 PM to midnight.
What time is check-out at Crowne Plaza Suzhou?
Checkout is at noon.
Where is Crowne Plaza Suzhou located?
Located in Wuzhong, this luxury hotel is within 1 mile (2 km) of Gate to the East and Jinji Lake. In City Shopping Mall and Suzhou Culture and Arts Center are also within 3 miles (5 km).
4.6
Wonderful
95 reviews
5 - Excellent
67
4 - Good
21
3 - Okay
7
2 - Poor
0
1 - Terrible
0

4.7/5

Cleanliness

4.6/5

Staff & service

0.0/5

Amenities

4.7/5

Property conditions & facilities

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great except there is no coffee maker in the room.
Stayed 3 nights in Jan 2020

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars
Fantastic
Stayed 2 nights in Dec 2019

3/5 Okay

Happy face iconLiked: Cleanliness, property conditions & facilities, room comfort
Disappointment of the room I get.
Staff at check in counter told me that they had no King bed room for me which I booked. And said it is not confirmed when I book. I need to argue with them and show the confirmation email to her, then finally she give me one, but in 2nd floor, face to the front entrance of which all people can see through my room if I open the curtain. I was so disappointed on this, if she can explain to me the condition of the room, I may accept the twin room, her attitude is rude.
Stayed 1 night in Jul 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Classic hotel, good for a weekend stay.
Great hotel, good food, nice pool overlooking the lake. Only downside is the decor, though immaculately clean, is a little bit dated. The gym and spa were under construction during our stay, alternate arrangements were made for the gym. This construction was not noted during the booking phase, but the construction did not disturb us with noise at all.
Stayed 1 night in Jun 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is amazing!!
I've got an upgrade for an outstanding room. I've loved this hotel!!
Stayed 1 night in Jan 2019

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