We were given a room on the 11th floor when we checked in to the hotel. When we arrived at our room, we were dismayed to find the bad condition of the carpets and furnitures. We called the front desk to ask to have us move to another room and within minutes, a manager came up to our room with an attendant and helped move us to a newly renovated room. Once we moved, our stay turned out to be excellent. Breakfast had numerous excellent choices and the hotel is walking distance ( 5 long blocks) to People street. The concierge is very helpful. Would definitely stay at this hotel again.