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Hyatt Regency Suzhou

5 out of 5

Photo gallery

Featured image
Indoor pool
Indoor pool
Indoor pool
Minibar, in-room safe, desk, free WiFi

4.6/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Air conditioning
  • Spa
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationYuanrong Times Square5 min walk
    Popular LocationSuzhou International Expo Center8 min walk
    Popular LocationFerris Wheel Paradise12 min walk
    AirportWuxi (WUX-Shuofang)33 min drive

Choose dates to view prices

  • Regency Suite Twin

    Photos of Regency Suite Twin

    5/5 guest room rating

    Room amenities

    • 90 sq m
    • Sleeps 3
    More detailsRegency Suite Twin

  • Regency Suite King

    Photos of Regency Suite King

    Room amenities

    • 90 sq m
    • Sleeps 3
    More detailsRegency Suite King

  • Diplomat Suite

    Photos of Diplomat Suite

    Room amenities

    • 124 sq m
    • Sleeps 3
    More detailsDiplomat Suite

  • Club Twin

    Photos of Club Twin

    Room amenities

    • 40 sq m
    • Sleeps 3
    More detailsClub Twin

  • Regency Room Twin

    Photos of Regency Room Twin

    4.5/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 3
    More detailsRegency Room Twin

  • Deluxe Room

    Photos of Deluxe Room

    5/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 3
    More detailsDeluxe Room

  • Regency Room King

    Photos of Regency Room King

    4.8/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 3
    More detailsRegency Room King

  • Regency View Room King

    Photos of Regency View Room King

    5/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 3
    More detailsRegency View Room King

  • Club King

    Photos of Club King

    5/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 3
    More detailsClub King

  • Regency View Room Twin

    Photos of Regency View Room Twin

    4/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 3
    More detailsRegency View Room Twin

  • Regency Club View Room King

    Photos of Regency Club View Room King

    5/5 guest room rating

    Room amenities

    • 40 sq m
    • Sleeps 3
    More detailsRegency Club View Room King

  • Regency Club View Room Twin

    Photos of Regency Club View Room Twin

    Room amenities

    • 40 sq m
    • Sleeps 3
    More detailsRegency Club View Room Twin

  • Regency Executive Suite

    Photos of Regency Executive Suite

    Room amenities

    • 110 sq m
    • Sleeps 3
    More detailsRegency Executive Suite

About this area

Suzhou

Located in Suzhou's Wuzhong neighbourhood, Hyatt Regency Suzhou is in the city centre and near a metro station. Suzhou Culture and Arts Center and Suzhou Pingtan Museum are cultural highlights, and some of the area's attractions include Ferris Wheel Paradise and Couple's Retreat Garden. Soody Candy Land and Baimajian Ecological Garden are also worth visiting.
Visit our Suzhou travel guide
View in a map
Map
Popular Location

What's nearby

  • Yuanrong Times Square - 5 min walk
  • Suzhou International Expo Center - 8 min walk
  • Jinji Lake - 11 min walk
  • Ferris Wheel Paradise - 12 min walk
  • Suzhou Culture and Arts Center - 16 min walk

Getting around

  • Suzhou Railway Station - 19 min drive
  • AirportShanghai (SHA-Hongqiao Intl.) - 50 min drive

Restaurants

  • Where to eat
  • Hua Chi 88 – Restaurant offering Chinese cuisine.
  • The Fireplace – Restaurant offering international cuisine.
  • Market Cafe – Coffee shop offering international cuisine.
  • Tea House – Serves light fare.

About this property

Hyatt Regency Suzhou

Luxury Suzhou hotel in Wuzhong, near Jinji Lake
Along with 3 restaurants, this smoke-free hotel has an indoor pool and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour fitness centre, spa services and 24-hour room service are on-site. All 355 rooms feature thoughtful touches such as bathrobes and slippers, along with free WiFi and iPod docking stations. Other amenities available to guests include 24-hour room service, TVs and minibars.
Hyatt Regency Suzhou offers 355 forms of air-conditioned accommodation with iPod docking stations and minibars. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a separate bath and shower, bathrobes, slippers and designer toiletries. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include a safe and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of GBAC STAR (Hyatt)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 178 per person
  • 3 restaurants
  • 2 bars/lounges
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Indoor pool
  • Shopping
  • Spa services

Family friendly

  • Dry cleaning service
  • Indoor pool
  • Laundry facilities

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • 1 meeting room
  • Computer station
  • Conference space (18292 square feet)

Spa

  • Body scrubs
  • Body treatments
  • Detox wraps
  • Facials
  • Reflexology

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hairdryer (on request)
  • Separate bathtub and shower

Entertainment

  • TV/satellite channels
  • iPod dock
  • TV

Food and drink

  • Coffee/tea maker
  • Minibar

More

  • Desk
  • Free newspapers
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in between 2:00 PM and noon
Late check-in subject to availability
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 178 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hyatt Regency Suzhou Hotel
Hyatt Regency Suzhou
Hyatt Regency Suzhou Hotel
Hyatt Regency Suzhou Suzhou
Hyatt Regency Suzhou Hotel Suzhou

Frequently asked questions

Can I cancel my reservation for free at Hyatt Regency Suzhou and receive a full refund?
Yes, Hyatt Regency Suzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Hyatt Regency Suzhou cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Hyatt Regency Suzhou?
As of 31 Oct,2020, prices found for a 1-night stay for 2 adults at Hyatt Regency Suzhou on 22 Nov,2020 start from SG$163, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Hyatt Regency Suzhou have a pool?
Yes, this property has an indoor pool.
Is Hyatt Regency Suzhou pet-friendly?
No, pets are not allowed at this property.
How much is parking at Hyatt Regency Suzhou?
This property doesn't offer parking.
What time is check-in at Hyatt Regency Suzhou?
Check-in is from 2:00 PM to noon. Late check-in is available during limited hours.
What time is check-out at Hyatt Regency Suzhou?
Checkout is at noon.
Where is Hyatt Regency Suzhou located?
Located in Wuzhong, this luxury hotel is within a 15-minute walk of Yuanrong Times Square and Jinji Lake. Suzhou International Expo Center and Ferris Wheel Paradise are also within 15 minutes.
4.6
Wonderful
5 - Excellent
64
4 - Good
31
3 - Okay
4
2 - Poor
0
1 - Terrible
0

4.6/5

Cleanliness

4.5/5

Staff & service

4.0/5

Amenities

4.6/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

3/5 Okay

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
I got mosquito bites on the 19th floor in my room on the first night. The staff immediately put some repellent the next day so the problem solved
Stayed 5 nights in Jun 2019

5/5 Excellent

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Enormous room, great amenities. Huge comfy bed. Carpet so thick in hallways it was hard to push suitcases.
Stayed 1 night in Apr 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service is great and it seems that the goal of this hotel is to make customers happy. Just wish it can improve the food variety and quality in lounge. We are very satisfied with the overall experience in stay and will come back again.
Stayed 1 night in Jan 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
A relaxing getaway
My husband and I stayed for 2 nights for our wedding anniversary. We were thoroughly looked after by the staff particularly by Dany. She even organised a surprise decoration in our room. Very comfortable, great service and wonderful staff. Thank you!
Stayed 2 nights in Jan 2019

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