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Down duvet, minibar, in-room safe, desk
Down duvet, minibar, in-room safe, desk
Down duvet, minibar, in-room safe, desk
Down duvet, minibar, in-room safe, desk

Guest reviews

4.3/5 Excellent
58 reviews
Guests rated this property 4.5/5 for cleanliness.

Popular amenities

Free WiFi
Parking included
Air conditioning
Restaurant
Gym
Breakfast Available

Cleaning and safety practices

Cleaned with disinfectant
Hand sanitizer provided
Personal protective equipment

Map

Explore the area

Popular LocationGate to the East7 min drive
Popular LocationJinji Lake7 min drive
Popular LocationSuzhou University14 min drive
AirportWuxi (WUX-Shuofang)58 min drive

Choose dates to view prices

  • Deluxe Room, 1 King Bed

    Room amenities

    • 30 sq m
    • Sleeps 3
    More detailsDeluxe Room, 1 King Bed
  • Deluxe Room, 2 Single Beds

    Room amenities

    • 30 sq m
    • Sleeps 3
    More detailsDeluxe Room, 2 Single Beds
  • Privilege, Executive Room, 1 King Bed

    Room amenities

    • 43 sq m
    • Sleeps 3
    More detailsPrivilege, Executive Room, 1 King Bed
  • Privilege, Executive Room, 2 Single Beds

    Room amenities

    • 43 sq m
    • Sleeps 3
    More detailsPrivilege, Executive Room, 2 Single Beds
  • Superior Room, 1 King Bed

    Room amenities

    • 25 sq m
    • Sleeps 3
    More detailsSuperior Room, 1 King Bed
  • Standard Apartment, 1 King Bed

    Room amenities

    • Sleeps 3
    More detailsStandard Apartment, 1 King Bed

About this area

Suzhou

Located in Wuzhong neighbourhood, Mercure Suzhou Jinji Lake is connected to a shopping centre. Suzhou Pingtan Museum and Suzhou Culture and Arts Center are cultural highlights, and some of the area's attractions include Ferris Wheel Paradise and Baimajian Ecological Garden.

Visit our Suzhou travel guide
Map
Popular Location

What's nearby

  • Gate to the East - 7 min drive
  • Jinji Lake - 7 min drive
  • Suzhou Culture and Arts Center - 10 min drive
  • Pingjiang Street - 10 min drive
  • Suzhou University - 14 min drive

Getting around

  • Suzhou Railway Station - 17 min drive
  • Wuxi (WUX-Shuofang) - 45 min drive

About this property

Mercure Suzhou Jinji Lake

Hotel connected to the convention centre in Wuzhong with free parking
Along with a restaurant, this smoke-free hotel has a fitness centre and coffee/tea in a common area. Free WiFi in public areas and free self parking are also provided. Additionally, concierge services, dry cleaning and laundry facilities are on-site. All 303 rooms offer comforts such as pillow menus and down comforters, plus complimentary wireless Internet access and LCD TVs with digital channels. Guests will also find minibars, room service and coffee/tea makers.
Mercure Suzhou Jinji Lake offers 303 forms of air-conditioned accommodation with minibars and a safe. Beds feature down comforters. A pillow menu is available. 52-inch LCD televisions come with digital channels. Bathrooms include a shower, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Bureau Veritas (Accor Hotels)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking
  • Limited parking spaces

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10:00 AM: CNY 58 per person
  • 1 restaurant
  • Room service available
  • Coffee/tea in a common area

Things to do

  • Fitness centre

Family friendly

  • Dry-cleaning service
  • Free cots/infant beds
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • Lift
  • Front-desk safe
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Porter

Languages spoken

  • Chinese
  • English

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Blackout drapes/curtains
  • Down comforter
  • Free cots/infant beds
  • Linens
  • Pillow menu
  • Rollaway/extra beds (surcharge)

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower
  • Towels

Entertainment

  • 52-inch LCD TV
  • Digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Desk
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in between 2:00 PM and midnight

Check-out

Check-out before noon

Special check-in instructions

This property doesn't offer after-hours check-in
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 200.0 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 58 per person (approximately)
  • Rollaway bed fee: CNY 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Noise-free guestrooms cannot be guaranteed
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
The property affirms that it follows sanitisation practices of Bureau Veritas (Accor Hotels) guidelines

We should mention

Only registered guests are allowed in the guestrooms

Frequently asked questions

Can I cancel my reservation for free at Mercure Suzhou Jinji Lake and receive a full refund?
Yes, Mercure Suzhou Jinji Lake offers free cancellation on select room rates, because flexibility matters! Please refer to Mercure Suzhou Jinji Lake cancellation policy on our site for more details about any exclusions or requirements.
Is this hotel pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this hotel?
Check-in is from 2:00 PM to midnight. After-hours check-in is not available.
What time is check-out at this property?
Checkout is at noon.
Where is this property located?
Located in Wuzhong, this hotel is 0.8 mi (1.4 km) from In City Shopping Mall and 1.3 mi (2.2 km) from Jinji Lake. Gate to the East and Suzhou Pingtan Museum are also within 3 miles (5 km).

Guest reviews

Overall score and ratings for Mercure Suzhou Jinji Lake

4.3
Excellent
5 - Excellent
30
4 - Good
21
3 - Okay
2
2 - Mediocre
4
1 - Poor
1
4.5
Cleanliness
4.3
Service and Staff
3.6
Amenities
4.4
Property condition

2/5

  • Liked: Cleanliness, staff & service, room comfort
  • Disliked: Property conditions & facilities
Lovely Hotel - SHOCKINGLY POOR WI-FI

The hotel is in a great location. The rooms are clean, fresh, well appointed and really nice. THE PROBLEM IS THE WI-FI IS SHOCKING AND USELESS. There is the general Mercure connection or a connection in your room. The signal is good .... the bad point is using a VPN it drips every 1 minute. This is really no good when travelling on business and I need VPN to connect to my companies mail system. I complained every time but nothing is done. Unless this is solved I really can’t stay and work at this hotel. As part of the Accor chain you would think this is straight forward, but NO. I stay in Chinese national hotels that support VPN. This is really shocking this day and age and I have discussed with the hotel and so has my company ... no improvement 😡

Stayed 1 night in Nov 2019

1/5

  • Liked: Cleanliness
  • Disliked: Staff & service, amenities, property conditions & facilities

WiFi hopeless and staff unable to solve the problem. In a business hotel this is a BIG problem.

Stayed 2 nights in Oct 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2019

4/5 Good

    This traveller didn’t leave comments with their review
    Stayed 1 night in Sep 2019

    4/5 Good

    • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
    All Excellent Let Down by Poor Internet

    Only week point is internet speed / connects drops out. So frustrating for a top chain hotel that was recently opened. Internet connection and speed should not be an issue this day and age. Apart from that, everything excellent

    Stayed 2 nights in Jun 2019