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Overview of Pan Pacific Suzhou

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Featured image
Indoor pool, outdoor pool, open 6 AM to 11 PM, pool umbrellas
Indoor pool, outdoor pool, open 6 AM to 11 PM, pool umbrellas
Indoor pool, outdoor pool, open 6 AM to 11 PM, pool umbrellas
View from Room

Pan Pacific Suzhou

4.5 out of 5

4.4/5 Excellent

Guests rated this property 4.4/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationPanmen Scenic Area9 min walk
    Popular LocationPan Gate14 min walk
    Popular LocationMaster of the Nets Garden6 min drive
    AirportWuxi (WUX-Shuofang)51 min drive

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Pacific Club, Club Room, 1 King Bed

  • 42 sq m
  • Sleeps 2
  • 1 King Bed

Premier Twin Room

  • 34 sq m
  • Sleeps 2
  • 2 Single Beds

Premier King Room

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Pacific Club, Club Room, 2 Single Beds

  • 42 sq m
  • Sleeps 2
  • 2 Single Beds

Deluxe Twin Room

  • 34 sq m
  • Sleeps 2
  • 2 Single Beds

Executive Premier King

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Deluxe King Room

  • 34 sq m
  • Sleeps 2
  • 1 King Bed

Executive Suite, 1 King Bed

  • 64 sq m
  • Sleeps 2
  • 1 King Bed

Executive Premier Twin

  • 34 sq m
  • Sleeps 2
  • 2 Single Beds

About this area

Suzhou

Located in Suzhou, Pan Pacific Suzhou is on the Strip and on the riverwalk. Guanqian Street and Metro Shopping Mall are worth checking out if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Jinji Lake and Qionglongshan Dongwu National Forest Park. Travelling with kids? Consider Couple's Retreat Garden and Soody Candy Land.
Popular Location

What's nearby

  • Panmen Scenic Area - 9 min walk
  • Pan Gate - 14 min walk
  • Suzhou Park - 3 min drive
  • Master of the Nets Garden - 6 min drive
  • Suzhou Embroidery Research Institute - 9 min drive

Getting around

  • Suzhou Railway Station - 17 min drive
  • AirportShanghai (SHA-Hongqiao Intl.) - 58 min drive

Restaurants

  • Where to eat
  • Garden Brasserie – Poolside buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner daily. Reservations required.
  • Keyaki – Poolside theme restaurant offering Japanese cuisine. Serves lunch, dinner and light fare on selected days. Reservations required.
  • Hai Tien Lo – Restaurant offering Chinese cuisine. Serves lunch and dinner daily. Reservations required.
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About this property

Pan Pacific Suzhou

Family-friendly Suzhou hotel in Gusu District with 3 restaurants
This smoke-free hotel features 3 restaurants, an indoor pool and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a bar/lounge and a sauna are on-site. All 480 rooms boast deep soaking bathtubs, and offer free WiFi and iPod docking stations. Free wired Internet and 24-hour room service are standard, as are flat-screen TVs with satellite channels.
Pan Pacific Suzhou offers 480 forms of air-conditioned accommodation with iPod docking stations and a safe. Beds feature down comforters. A pillow menu is available. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

An indoor pool, an outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. There are 6 treatment rooms including rooms for couples. Services include body treatments.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • On-site parking is wheelchair accessible
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge)

Food and drink

  • Buffet breakfast available for a fee daily 6:30 AM–10 AM: CNY 128 for adults and CNY 68 for children
  • 3 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Billiards/pool table
  • Children's pool
  • Fitness centre
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Spa services
  • Steam room

Family friendly

  • Children's pool
  • Dry cleaning service
  • Free children's club
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • ATM/banking services
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Lockers available

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Wedding services

Languages spoken

  • Chinese
  • English

Business services

  • Computer station
  • Meeting rooms
  • Conference space (15070 square feet)

Outdoors

  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 6 treatment rooms
  • Body treatments
  • Couples treatment room(s)
  • Massage/treatment rooms

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible parking
  • Wheelchair accessible (may have limitations)

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Linens
  • Pillow menu

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Free toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • Flat-screen TV
  • iPod dock
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • In-room dining only

More

  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers

See similar properties

Policies

Check-in

Check-in from 2 PM - 6 PM
Express check-in
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are available for CNY 175.0 per night.

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 128 for adults and CNY 68 for children (approximately)
  • Rollaway bed fee: CNY 175.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 6 AM to 11 PM
Only registered guests are allowed in the guestrooms
Set meals are served in guestrooms only (no menus or public dining)
Parking height restrictions apply

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Pan Pacific Hotel Suzhou
Pan Pacific Suzhou
Suzhou Pan Pacific
Pan Pacific Suzhou Hotel Suzhou
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Hotel
Pan Pacific Suzhou Suzhou
Pan Pacific Suzhou Hotel Suzhou

Frequently asked questions

Can I cancel my reservation for free at Pan Pacific Suzhou and receive a full refund?
Yes, Pan Pacific Suzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Pan Pacific Suzhou cancellation policy on our site for more details about any exclusions or requirements.
Does Pan Pacific Suzhou have a pool?
Yes, this property has an indoor pool, an outdoor pool and a children's pool. Pool access is from 6 AM to 11 PM.
Is Pan Pacific Suzhou pet-friendly?
No, pets are not allowed at this property.
How much is parking at Pan Pacific Suzhou?
Self-parking is free at this property.
What time is check-in at Pan Pacific Suzhou?
Check-in is from 2 PM - 6 PM.
What time is check-out at Pan Pacific Suzhou?
Checkout is at noon.
Does Pan Pacific Suzhou provide a shuttle to the airport?
Yes, there's an airport shuttle.
Where is Pan Pacific Suzhou located?
This family-friendly Suzhou hotel is located on the Strip, within a 10-minute walk of Suzhou City Moat and Panmen Scenic Area. Guanqian Street and Master of the Nets Garden are also within 2 miles (3 km).
4.4
Excellent
Rating 5 - Excellent. 166 out of 303 reviews
5 - Excellent 55%
Rating 4 - Good. 92 out of 303 reviews
4 - Good 30%
Rating 3 - Okay. 32 out of 303 reviews
3 - Okay 11%
Rating 2 - Poor. 12 out of 303 reviews
2 - Poor 4%
Rating 1 - Terrible. 1 out of 303 reviews
1 - Terrible 0%

4.4/5

Cleanliness

4.3/5

Staff & service

4.3/5

Amenities

4.2/5

Property conditions & facilities

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I got was a bit old and need some refurbishment. But the building itself is gorgeous. Value for money.
Stayed 1 night in Sep 2019

3/5 Okay

Happy face iconLiked: Cleanliness, staff & service
Sad face IconDisliked: Property conditions & facilities
Beautiful decor; lovely garden; fun architecture, though hotel is laid out like a maze and walking distances rooms can be vast. Pools (in-door and out) are very nice. Hotel needs maintenance. Carpets dirty and worn. Furniture in room worn. Windows dirty. Staff very warm and super helpful. Eric, at Concierge desk, was particularly good. Special access to Pan Men Garden a big plus.
Stayed 2 nights in Sep 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the service, quality, pace, integrity, rapport and atmosphere.
Stayed 2 nights in Aug 2019

5/5 Excellent

Travelled with group
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, and convenient access to the Panmen Gardens. Quite a number of the staff can speak English, some can read English, all were helpful. Only complain is the front lobby was undergoing renovations, so space to move inside the front lobby was limited. Front lobby is on the third level, so if you did not encounter a staff upon arrival, you may get lost.My friend who arrived later got lost trying to find the lobby for the first time. He did not encounter the staff at level 1 when he arrived.
Stayed 1 night in Jun 2019

5/5 Excellent

Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is fascinating and the direct access to the gardens at Pan Men Gate is a wonderful amenity. The concierges were very helpful too. The #2 bus, which takes one to many of the tourist sites, stops just outside the door and runs reasonably frequently during the day and evening. We used it constantly. Do not have the Dim Sum lunch in the hotel's Chinese restaurant. It was overpriced and not very good. Also, the waiter offered us a pot of "new tea," which was wildly overpriced . We spent more on that one meal than we spent on all of the other four delicious meals we ate during the rest of our visit to Suzhou.
Stayed 2 nights in Apr 2019

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