expedia

Photo gallery

Featured image
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Guest reviews

4.5 out of 5 Wonderful
126 reviews
Guests rated this property 4.6/5 for cleanliness.

Popular amenities

Pool
Free WiFi
Parking included
Air conditioning
Spa
Restaurant

Cleaning and safety practices

Cleaned with disinfectant
Contactless check-in
Hand sanitiser provided

Map

Explore the area

Popular LocationLingering Garden11 min drive
Popular LocationHanshan Temple12 min drive
Popular LocationShantang Street23 min drive
AirportWuxi (WUX-Shuofang)58 min drive

Choose dates to view prices

  • Deluxe King

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe King
  • Deluxe Twin

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
    More detailsDeluxe Twin
  • Horizon Deluxe King

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
    More detailsHorizon Deluxe King
  • Horizon Deluxe Twin

    Room amenities

    • 42 sq m
    • City view
    • Sleeps 3
    More detailsHorizon Deluxe Twin
  • Premier King

    Room amenities

    • 62 sq m
    • City view
    • Sleeps 3
    More detailsPremier King
  • Executive Suite King

    Room amenities

    • 82 sq m
    • City view
    • Sleeps 3
    More detailsExecutive Suite King
  • Horizon, Premier Room, 1 King Bed

    Room amenities

    • 65 sq m
    • City view
    • Sleeps 3
    More detailsHorizon, Premier Room, 1 King Bed

About this area

Suzhou

Located in Suzhou, Shangri-La Hotel Suzhou is connected to a shopping centre. Travellers eager for a bit of culture can stop by Suzhou Museum, while those wishing to experience the area's natural beauty can explore Lingering Garden and Tiger Hill. Travelling with kids? Consider Baimajian Ecological Garden and Ferris Wheel Paradise. Spend some time exploring the area's activities, including golfing.

Visit our Suzhou travel guide
Map
Popular Location

What's nearby

  • Lingering Garden - 11 min drive
  • Hanshan Temple - 12 min drive
  • Pan Gate - 17 min drive
  • Tiger Hill - 20 min drive
  • Shantang Street - 23 min drive

Getting around

  • Suzhou Railway Station - 26 min drive
  • Wuxi (WUX-Shuofang) - 58 min drive

Restaurants

  • Where to eat
  • Cafe Soo – Buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner. Kids' menu available.
  • Shang Palace – Restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Nishimura – Restaurant offering Japanese cuisine. Serves lunch and dinner.

About this property

Shangri-La Hotel Suzhou

5-star luxury hotel connected to a shopping centre in Gao Xin District
Along with 3 restaurants, this hotel has an indoor pool and a health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a coffee shop/café and an outdoor tennis court are on-site. All 390 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and TVs with satellite channels. Guests will also find 24-hour room service, minibars and separate bathtubs and showers.
Shangri-La Hotel Suzhou offers 390 forms of accommodation with minibars and laptop-compatible safes. Premium satellite televisions are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter

Social distancing

Contactless check-in and check-out
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self parking
  • Free valet parking
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Breakfast available for a fee: CNY 161 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Children's pool
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Spa services
  • Hot tub
  • Steam room
  • Tennis

Family friendly

  • Babysitting/childcare (surcharge)
  • Children's club (surcharge)
  • Children's pool
  • Dry-cleaning service
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tennis lessons
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Spa

  • 6 treatment rooms
  • Body treatments
  • Massage/treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Accessible bathroom
  • In-room accessibility
  • Roll-in shower
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Climate control (air conditioning)
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Linens
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service
  • Window screens

Policies

Check-in

Check-in between 2 PM and midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
24-hour airport shuttle service is available on request
Fees may apply; contact the property in advance to make arrangements
Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 349.8 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 161 per person (approximately)
  • Airport shuttle fee: CNY 900 per person (one-way)
  • Rollaway bed fee: CNY 349.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property advises that enhanced cleaning and guest safety measures are currently in place
Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F
Social distancing measures are in place; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitiser
Contactless check-in and contactless check-out are available
Individually wrapped food options are available for breakfast and dinner, and also through room service
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Frequently asked questions

Can I cancel my reservation for free at Shangri-La Hotel Suzhou and receive a full refund?
Yes, Shangri-La Hotel Suzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Shangri-La Hotel Suzhou cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Shangri-La Hotel Suzhou?
As of 14 Aug,2020, prices found for a 1-night stay for 2 adults at Shangri-La Hotel Suzhou on 16 Aug,2020 start from SG$105, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does this property have a pool?
Yes, this property has an indoor pool and a children's pool.
Is this property pet-friendly?
No, pets are not allowed at this property.
How much is parking at this hotel?
Self-parking and valet parking are free at this property.
What time is check-in at this hotel?
Check-in is from 2 PM to midnight.
What time is check-out at this property?
Checkout is at noon.
Does this hotel provide a shuttle to the airport?
Yes, there's an airport shuttle. A fee of CNY 900 per person, one-way, applies.
Where is this hotel located?
This family-friendly Suzhou hotel is located in the business district, 2.2 mi (3.5 km) from Lingering Garden, and within 6 mi (10 km) of Tiger Hill and Suzhou University. Shantang Street and Humble Administrator's Garden are also within 9 mi (15 km).

Guest reviews

Overall score and ratings for Shangri-La Hotel Suzhou

4.5
Wonderful
126 reviews
5 - Excellent
77
4 - Good
39
3 - Okay
8
2 - Mediocre
2
1 - Poor
0
4.6
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.5
Property condition
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely vacay

Overall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.

Stayed 2 nights in Dec 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.

Stayed 2 nights in Nov 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2019
5.0 out of 5 Excellent
  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay

A wonderful experience from the beginning. They always make your stay worthwhile

Stayed 2 nights in Jun 2019
4.0 out of 5 Good
  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The only complaint I have is that we were "led" to use a fixed rate "taxi" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!

Stayed 1 night in May 2019