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Shangri-La Suzhou

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Featured image
Indoor pool
Indoor pool
Minibar, in-room safe, desk, blackout curtains
Minibar, in-room safe, desk, blackout curtains

Overview of Shangri-La Suzhou

Shangri-La Suzhou

5 out of 5

4.5/5 Wonderful

Guests rated this property 4.6/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided

Explore the area

  • Popular LocationSoody Candy Land2 min drive
  • Popular LocationLingering Garden11 min drive
  • Popular LocationHanshan Temple13 min drive
  • AirportWuxi (WUX-Shuofang)48 min drive

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About this area

Suzhou

Located in Suzhou, Shangri-La Suzhou is connected to a shopping centre. Travellers eager for a bit of culture can stop by Suzhou Museum, while those wishing to experience the area's natural beauty can explore Lingering Garden and Humble Administrator's Garden. Travelling with kids? Consider Soody Candy Land and Baimajian Ecological Garden. Spend some time exploring the area's activities, including golfing.
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Map
Popular Location

What's nearby

  • Soody Candy Land - 2 min drive
  • Lingering Garden - 11 min drive
  • Hanshan Temple - 13 min drive
  • Tiger Hill - 20 min drive
  • Shantang Street - 23 min drive

Getting around

  • Suzhou Railway Station - 28 min drive
  • Wuxi (WUX-Shuofang) - 48 min drive

Restaurants

  • Where to eat
  • Cafe Soo โ€“ Buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner. Kids' menu available.
  • Shang Palace โ€“ Restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Nishimura โ€“ Restaurant offering Japanese cuisine. Serves lunch and dinner.

About this property

Shangri-La Suzhou

5-star luxury hotel connected to a shopping centre in Huqiu District
Along with 3 restaurants, this hotel has an indoor pool and a health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a coffee shop/cafรฉ and a snack bar/deli are on-site. All 390 soundproofed rooms provide free WiFi, free wired Internet and 24-hour room service. For a bit of entertainment, TVs come with satellite channels, and guests will also appreciate thoughtful touches such as bathrobes and slippers.
Shangri-La Suzhou offers 390 forms of accommodation with minibars and laptop-compatible safes. Premium satellite televisions are provided. Bathrooms include a separate bath and shower, bathrobes, slippers and complimentary toiletries.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter

Check-in

Contactless social distancing and check-out
Social distancing measures in place

Safety measures

Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Limo/town car service

Food and drink

  • Buffet breakfast available for a fee daily: CNY 128 per person
  • 3 restaurants and 1 coffee shop/cafe
  • 1 bar
  • 24-hour room service

Things to do

  • 24-hour fitness centre
  • Arcade/games room
  • Children's pool
  • Indoor pool
  • Outdoor tennis court
  • Sauna
  • Shopping
  • Hot tub
  • Steam room
  • Tennis

Family friendly

  • Arcade/games room
  • Babysitting/childcare (surcharge)
  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • In-room childcare (surcharge)
  • Laundry facilities
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • Chinese
  • English
  • Japanese

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Rollaway/extra beds (surcharge)

Bathroom

  • Bathrobes
  • Free toiletries
  • Hairdryer
  • Separate bathtub and shower
  • Towels

Entertainment

  • Premium channels
  • Satellite channels
  • TV

Food and drink

  • Minibar

More

  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Soundproofing
  • Turndown service
  • Window screens

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Hot tub
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Policies

Check-in

Check-in from 2 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.
Guests may be subject to health screenings for COVID-19 at the property. Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for CNY 349.8 per night.
Free cots (infant beds)

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 128 per person (approximately)
  • Airport shuttle fee: CNY 900 per person (one-way)
  • Rollaway bed fee: CNY 349.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Hotel Shangri-La Suzhou
Shangri-La Hotel Suzhou
Shangri-La Suzhou
Shangri-La Suzhou Hotel
Suzhou Shangri-La
Suzhou Shangri-La Hotel
Shangri La Hotel Suzhou
Shangri La Suzhou
Shangri La Suzhou
Shangri-La Suzhou Hotel
Shangri La Hotel Suzhou
Shangri-La Suzhou Suzhou
Shangri-La Suzhou Hotel Suzhou

Frequently asked questions

4.5
Wonderful
Rating 5 - Excellent. 79 out of 129 reviews
5 - Excellent 61%
Rating 4 - Good. 40 out of 129 reviews
4 - Good 31%
Rating 3 - Okay. 8 out of 129 reviews
3 - Okay 6%
Rating 2 - Poor. 2 out of 129 reviews
2 - Poor 2%
Rating 1 - Terrible. 0 out of 129 reviews
1 - Terrible 0%

4.6/5

Cleanliness

4.6/5

Staff & service

4.4/5

Amenities

4.5/5

Property conditions & facilities
Write a review

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely vacay
Overall nice stay. Only but far away from City. But our family has fun. Thank you to all the staff.
Stayed 2 nights in Dec 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Short visit to Souzou from Shanghai while there. Very easy by fast train & worth a visit. Hotel excellent all round.
Stayed 2 nights in Nov 2019

5/5 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

5/5 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay
A wonderful experience from the beginning. They always make your stay worthwhile
Stayed 2 nights in Jun 2019

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only complaint I have is that we were "led" to use a fixed rate "taxi" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!
Stayed 1 night in May 2019