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Shangri-La Hotel Suzhou

Star Rating
5 out of 5
Photo gallery

Reviews

4.5 / 5Wonderful
121 reviews

Amenities

  • Pool
  • Free WiFi
  • Free parking
  • Air Conditioning

Map

What's nearby

  • Popular Location
    Lingering Garden
    4 min drive
  • Popular Location
    Shantang Street
    9 min drive
  • Popular Location
    Hanshan Temple
    11 min drive
  • Airport
    Wuxi (WUX-Shuofang)
    30 min drive

Choose dates to view prices

Book online or call:

65 6415 5556
  • Deluxe King

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Deluxe Twin

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Single Beds
    More details
  • Horizon Deluxe King

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Horizon Deluxe Twin

    Room Amenities

    • City view
    • Sleeps 3
    • 2 Single Beds
    More details
  • Premier King

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Executive Suite King

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details
  • Horizon, Premier Room, 1 King Bed

    Room Amenities

    • City view
    • Sleeps 3
    • 1 King Bed
    More details

About this area

Suzhou

Located in Suzhou, Shangri-La Hotel Suzhou is in the business district and connected to a shopping centre. Hanshan Temple and Pan Gate are local landmarks, and travellers looking to shop may want to visit Metro Shopping Mall and Shantang Street. Travelling with kids? Consider Baimajian Ecological Garden and Ferris Wheel Paradise.

Popular Location

What's nearby

  • Lingering Garden - 4 min drive
  • Shantang Street - 7 min drive
  • Pan Gate - 7 min drive
  • Shantang Street - 9 min drive
  • Hanshan Temple - 11 min drive

Getting around

  • Suzhou Railway Station - 18 min drive
  • Wuxi (WUX-Shuofang) - 42 min drive

Restaurants

  • Where to eat
  • Cafe Soo – Buffet restaurant offering international cuisine. Serves breakfast, lunch and dinner. Kids' menu available.
  • Shang Palace – Restaurant offering Chinese cuisine. Serves lunch and dinner.
  • Nishimura – Restaurant offering Japanese cuisine. Serves lunch and dinner.

About this property

Shangri-La Hotel Suzhou

5-star luxury hotel connected to a shopping centre in Gao Xin District
Along with 3 restaurants, this hotel has an indoor pool and a health club. Free WiFi in public areas and free valet parking are also provided. Additionally, a bar/lounge, a coffee shop/café and an outdoor tennis court are on-site. All 390 rooms feature thoughtful touches such as bathrobes and slippers, plus free WiFi, free wired Internet and TVs with satellite channels. Other amenities available to guests include 24-hour room service, minibars and separate bathtubs and showers.
Shangri-La Hotel Suzhou offers 390 forms of air-conditioned accommodation with minibars and laptop-compatible safes. Televisions come with premium satellite channels. Bathrooms include a separate bath and shower, a complimentary bathrobe, complimentary slippers and complimentary toiletries.
This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include a hairdryer and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.
An indoor pool, a children's pool and a spa tub are on site. Other recreational amenities include an outdoor tennis court, a health club and a sauna.
The recreational activities listed below are available either on-site or nearby; fees may apply.

Property amenities

Internet

Available in all rooms: Free WiFi and wired Internet
Available in some public areas: Free WiFi and wired Internet

Parking and public transport

Free self parking
Free valet parking
24-hour return airport shuttle (surcharge)
Airport shuttle on request
Limo/town car service

Food and drink

Breakfast available for a fee: CNY 161 per person
3 restaurants and 1 coffee shop/cafe
1 bar
24-hour room service

Things to do

24-hour fitness centre
Children's pool
Indoor pool
Outdoor tennis court
Sauna
Shopping
Spa services
Hot tub
Steam room
Tennis

Family friendly

Babysitting/childcare (surcharge)
Children's club (surcharge)
Children's pool
Dry-cleaning service
Free cots/infant beds
Indoor pool
In-room childcare (surcharge)
Laundry facilities
Rollaway/extra beds (surcharge)

Conveniences

ATM/banking services
Banquet hall
Lift
Free newspapers in reception
Front-desk safe
Gift shop/newsstand

Guest services

24-hour front desk
Concierge services
Daily housekeeping
Dry-cleaning service
Laundry facilities
Luggage storage
Multilingual staff
Porter
Tennis lessons
Tour/ticket assistance
Turndown service
Wedding services

Languages spoken

Chinese
English
Japanese

Business services

Business centre
Meeting rooms

Outdoors

Garden

Spa

6 treatment rooms
Body treatments
Massage/treatment rooms

Accessibility

If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
Accessible bathroom
In-room accessibility
Roll-in shower
Wheelchair-accessible path of travel

More

Designated smoking areas

Room amenities

Bedroom

Air conditioning
Blackout drapes/curtains
Free cots/infant beds
Linens
Rollaway/extra beds (surcharge)

Bathroom

Bathrobes
Free toiletries
Hairdryer
Separate bathtub and shower
Towels

Entertainment

premium channels
satellite channels
TV

Food and drink

Minibar

More

Desk
Iron/ironing board
Laptop-compatible safe
Phone
Slippers
Turndown service
Window screens

Policies

Check-in

Check-in between 2 PM - midnight
Express check-in
Minimum check-in age - 21

Check-out

Check-out before noon
Express check-out

Special check-in instructions

  • 24-hour airport shuttle service is available upon request. Fees may apply. Contact the property in advance to make arrangements.
  • Guests who book breakfast-inclusive rate plans will receive breakfast for 2 adults and up to 2 children age 5 and younger. Additional children under age 5 and children 6-11 years old will receive 50% off the adult buffet breakfast price.

Pets

  • Pets not allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 349.8 per night.
  • Free cots (infant beds)!

Payment types at the property

American Express
Diners Club
Discover
JCB International
Mastercard
Visa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 161 per person (approximately)
  • Airport shuttle fee: CNY 900 per person (one-way)
  • Rollaway bed fee: CNY 349.8 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card, debit card or cash deposit are required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

This property offers transfers from the airport (surcharges may apply). Guests must contact the property with arrival details before travel, using the contact information on the booking confirmation.

Property is also known as

  • Shangri-La Hotel Suzhou
  • Shangri-La Suzhou
  • Shangri La Hotel Suzhou
  • Shangri La Suzhou
  • Shangri-La Hotel Suzhou Hotel
  • Shangri-La Hotel Suzhou Suzhou
  • Shangri-La Hotel Suzhou Hotel Suzhou
4.5

Wonderful

5 - Excellent
73
4 - Good
38
3 - Okay
8
2 - Mediocre
2
1 - Poor
0
4.6
Cleanliness
4.6
Service and Staff
4.3
Amenities
4.5
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 2 nights in Sep 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great place to stay

A wonderful experience from the beginning. They always make your stay worthwhile

Stayed 2 nights in Jun 2019

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The only complaint I have is that we were "led" to use a fixed rate "taxi" that parked outside the hotel lobby, which charged us more than otherwise (say a regular taxi or a taxi via an APP). I don't think such act should be linked to such a brand name hotel!

Stayed 1 night in May 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitely suggest this location.

First stay here.. staff was fantastic... room large and clean. Located in a good area in a city that never stops growing.

Stayed 3 nights in Mar 2019

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

recommended

Good Location, comfortable rooms and good breakfast

Stayed 2 nights in Jun 2018

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