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Overview of Wyndham Garden Suzhou

Photo gallery

Lobby
Seasonal outdoor pool
Down duvet, minibar, in-room safe, desk
Down duvet, minibar, in-room safe, desk
Down duvet, minibar, in-room safe, desk

Wyndham Garden Suzhou

4.5 out of 5

3.9/5 Good

Guests rated this property 3.9/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Gym

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment

Explore the area

    Popular LocationXuanmiao Temple8 min walk
    Popular LocationMetro Shopping Mall9 min walk
    Popular LocationSuzhou City Moat2 min drive
    AirportWuxi (WUX-Shuofang)30 min drive

Choose dates to view prices

  • Premier Room, 1 King Bed, Non Smoking (Continental)

    Room amenities

    • 48 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Room, 1 King Bed, Non Smoking (Continental)
  • Superior Room, 1 King Bed, Non Smoking (Continental)

    Room amenities

    • 35 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, Non Smoking (Continental)
  • Superior Room, 1 King Bed, Smoking (Continental)

    Room amenities

    • 35 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsSuperior Room, 1 King Bed, Smoking (Continental)
  • Family Suite, Multiple Beds, Smoking

    5/5 guest room rating

    Room amenities

    • 68 sq m
    • Sleeps 4
    • 2 King Beds
    More detailsFamily Suite, Multiple Beds, Smoking
  • Executive Suite, 1 King Bed, Non Smoking

    Room amenities

    • 68 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsExecutive Suite, 1 King Bed, Non Smoking
  • Premier Room, 1 King Bed, Smoking (Continental)

    Room amenities

    • 48 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Room, 1 King Bed, Smoking (Continental)
  • Deluxe Room, 2 Single Beds, Smoking

    5/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Room, 2 Single Beds, Smoking
  • Deluxe Room, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Non Smoking
  • Deluxe Room, 2 Single Beds, Non Smoking

    4.5/5 guest room rating

    Room amenities

    • 30 sq m
    • Sleeps 3
    • 2 Single Beds
    More detailsDeluxe Room, 2 Single Beds, Non Smoking
  • Premier Room, 2 Single Beds, Non Smoking

    Room amenities

    • 35 sq m
    • Sleeps 3
    • 2 Single Beds
    More detailsPremier Room, 2 Single Beds, Non Smoking
  • Deluxe Room, 1 King Bed, Smoking

    4/5 guest room rating

    Room amenities

    • 32 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsDeluxe Room, 1 King Bed, Smoking
  • Premier Room, 1 King Bed, Non Smoking

    5/5 guest room rating

    Room amenities

    • 35 sq m
    • Sleeps 3
    • 1 King Bed
    More detailsPremier Room, 1 King Bed, Non Smoking

About this area

Suzhou

Located in Suzhou, Wyndham Garden Suzhou is connected to a shopping centre. Suzhou Art & Crafts Museum and Suzhou Silk Museum are cultural highlights, and travellers looking to shop may want to visit Guanqian Street and Metro Shopping Mall. Couple's Retreat Garden and Soody Candy Land are also worth visiting. Guests appreciate the hotel's location for the sightseeing.
Popular Location

What's nearby

  • Xuanmiao Temple - 8 min walk
  • Metro Shopping Mall - 9 min walk
  • Suzhou Park - 11 min walk
  • Suzhou Pingtan Museum - 15 min walk
  • Suzhou City Moat - 2 min drive

Getting around

  • Suzhou Railway Station - 4 min drive
  • AirportShanghai (PVG-Pudong Intl.) - 88 min drive

Restaurants

  • Where to eat
  • ADD Restaurant – Serves breakfast, lunch and dinner.
  • Ding Feng Ge – Serves lunch and dinner.
View in a map

About this property

Wyndham Garden Suzhou

4.5-star luxury hotel connected to the convention centre in Gusu District
2 restaurants, a health club and a bar/lounge are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, 24-hour room service and a seasonal outdoor pool are on-site. All 289 rooms boast deep soaking bathtubs, and offer free WiFi and separate dining areas. Free wired Internet and separate sitting areas are standard, as are LCD TVs with satellite channels.
Wyndham Garden Suzhou offers 289 forms of air-conditioned accommodation which are accessible via exterior corridors, and features DVD players and minibars. This accommodation offers separate dining areas. Beds feature down comforters. LCD televisions come with satellite channels. Guests can make use of the in-room fridges and coffee/tea makers. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and designer toiletries.

This Suzhou hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Recreational amenities at the hotel include a health club and a seasonal outdoor pool.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows standard sanitisation guidelines of Count on Us (Wyndham)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks and gloves available
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi and wired Internet

Parking and public transport

  • Free self-parking on site

Food and drink

  • Buffet breakfast available for a fee daily: CNY 100 per person
  • 2 restaurants
  • 1 bar
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Health club
  • Seasonal outdoor pool

Family friendly

  • Arcade/games room
  • Dry cleaning service
  • DVD player
  • In-room childcare (surcharge)
  • Laundry facilities
  • Fridge
  • Seasonal outdoor pool
  • Separate dining area

Conveniences

  • Ballroom
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service

Languages spoken

  • Chinese
  • English

Business services

  • Business centre
  • Meeting rooms
  • Conference space (15253 square feet)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • In-room accessibility
  • Wheelchair-accessible path of travel

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Down comforter
  • Linens

Bathroom

  • Bathrobes
  • Deep-soaking bathtub
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels

Entertainment

  • DVD player
  • LCD TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Dining room
  • Free bottled water
  • Minibar
  • Fridge

Outdoor space

  • Garden

More

  • Access via exterior corridors
  • Desk
  • Phone
  • Safe
  • Separate sitting area
  • Slippers
  • Turndown service

Policies

Check-in

Check-in from 2 PM - 11:30 PM
Express check-in

Check-out

Check-out before noon
Express check-out

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Fee for buffet breakfast: CNY 100 per person (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The seasonal pool will be open from July to August
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Marco Polo Hotel Suzhou
Marco Polo Suzhou
Suzhou Marco Polo
Sofitel Suzhou
Suzhou Sofitel
Wyndham Garden Suzhou Hotel
Wyndham Garden Suzhou
Wyndham Garden Suzhou Hotel
Wyndham Garden Suzhou Suzhou
Wyndham Garden Suzhou Hotel Suzhou

Frequently asked questions

Can I cancel my reservation for free at Wyndham Garden Suzhou and receive a full refund?
Yes, Wyndham Garden Suzhou offers free cancellation on select room rates, because flexibility matters! Please refer to Wyndham Garden Suzhou cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at Wyndham Garden Suzhou?
As of 23 Jan,2021, prices found for a 1-night stay for 2 adults at Wyndham Garden Suzhou on 24 Jan,2021 start from SG$102, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Does Wyndham Garden Suzhou have a pool?
Yes, this property has a seasonal outdoor pool.
Is Wyndham Garden Suzhou pet-friendly?
No, pets are not allowed at this property.
How much is parking at Wyndham Garden Suzhou?
Self-parking is free at this property.
What time is check-in at Wyndham Garden Suzhou?
Check-in is from 2 PM - 11:30 PM.
What time is check-out at Wyndham Garden Suzhou?
Checkout is at noon.
Where is Wyndham Garden Suzhou located?
Located in Gusu District, this luxury hotel is within a 10-minute walk of Guanqian Street, Xuanmiao Temple, and Metro Shopping Mall. Pingjiang Street and Suzhou Park are also within 15 minutes.
3.9
Good
Rating 5 - Excellent. 38 out of 135 reviews
5 - Excellent 28%
Rating 4 - Good. 60 out of 135 reviews
4 - Good 44%
Rating 3 - Okay. 26 out of 135 reviews
3 - Okay 19%
Rating 2 - Poor. 7 out of 135 reviews
2 - Poor 5%
Rating 1 - Terrible. 4 out of 135 reviews
1 - Terrible 3%

3.9/5

Cleanliness

3.9/5

Staff & service

3.4/5

Amenities

3.7/5

Property conditions & facilities

2/5 Poor

Happy face iconLiked: Cleanliness
Sad face IconDisliked: Staff & service
Thin walls (noise issue). I had a problem with hallway voices, voices in the next room, as well as ambient noise (bass) from nearby nightclub. With the voices from within the building, it’s almost as if the design amplified them or made them echo louder, ditto for the noise of closing doors on the rooms in my hallway. A truly terrible design for a hotel. Very little English spoken here, staff well meaning but it was hard even to check in, let alone deal with issues that came up. It shouldn’t be necessary to call the actual hotel manager in order to find someone with satisfactory English skills. Maybe I’m being unrealistic about hotels in provincial Chinese cities, though Suzhou is not exactly a small place. I had unusual problems with key card not working (electricity kept shutting off every few minutes, including once when I was in the shower) and perhaps as a related problem, the hotel safe gave me a “fail” message and would not open when I had a lot of valuables inside. Try explaining all that with only a translation app! I give hotel staff full credit for patiently trying to understand and help me out, but it was an unusually stressful and disappointing experience overall. This isn’t what international travelers/ Expedia users would expect. Noise problems aside, I’ve never encountered these issues before in years of international travel on several continents, including (on this trip) in other hotels in China.
Stayed 3 nights in Jan 2020

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for visiting Suzhou
Very nicely designed hotel, especially the lobby, atrium and the main breakfast restaurant. Room also modern and comfortable. I’m very impressed and also love the location, being near the subway and plenty of eateries and shops just outside the hotel. Also even though it was in a busy area of Suzhou, noise isolation was superb!
Stayed 1 night in Nov 2019

5/5 Excellent

Travelled with family
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

4/5 Good

Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok. Near mrt station and some food places nearby. Not as new as expected but peaceful environment.
Stayed 2 nights in Jun 2019

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