The staff were friendly and helpful. They were all really good in English and I also heard some of them speaking in Korean, Japanese and French. I stayed in the 8-bed female dorm. The bed was comfy and it's great that they provide 2 USB ports on top of the normal electrical ports, so you can directly charge your electronics with just your cable. Both the toilet and bathroom has 3 cubicles each that served the entire floor of I think 4-5 dorm rooms. I never had to wait to use either. The bathroom is stocked with the necessary and a little more (shower foam, shampoo, conditioner, hair dryer, moisturizer and a few other vanity kit stuff). Towels and toothbrush can be rent/bought at the front desk, if you do not want to pay then remember to bring your own! One thing I disliked was there wasn't any hand soap available at the toilet sink. Breakfast provided was the same for the whole week I was there. It compromised of sweet potato porridge, oatmeal, breads, fruits, instant coffee and tea. Nothing fancy, so you are better off walking down the road to the many breakfast joints for breakfast. The property is located about a 10+ minute walk from Ximen MRT and there are many bus stops in the vicinity. There is an elevator located in the property but it only starts on the 2nd floor, so it's a little hard to carry the luggage down (especially when checking out and luggage is full).