Property entrance
Check availability

Reviews of Toyoko Inn Shin Takaoka Station Shinkansen Minami

3 out of 5
Toyoko Inn Shin Takaoka Station Shinkansen Minami
3015, Shimokuroda, Takaoka, Toyama

Reviews

7.8

Good

Rating 10 - Excellent. 113 out of 403 reviews" "
Rating 8 - Good. 181 out of 403 reviews" "
Rating 6 - Okay. 71 out of 403 reviews" "
Rating 4 - Poor. 20 out of 403 reviews" "
Rating 2 - Terrible. 18 out of 403 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

SHAOCONG

Good
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 28 Apr,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。次回ご来館いただけた際には更なるおもてなしをご提供できますよう従業員一同、精進して参ります。

8/10 Good

SHAOCONG

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 28 Apr,2024
This time, thank you for staying at our hotel from some hotels.Every employee will continue to devote so that we can offer you more hospitality when you next visit us.

8/10 Good

SHAOCONG

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
Thank you very much for staying at our hotel the other day.We will continue to make efforts to encourage your satisfaction with customer's .I and all staff are looking forward to meeting you again .

10/10 Excellent

Pon

Stayed 1 night in Feb 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Kei

Stayed 1 night in Dec 2023
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 25 Jan,2024
先日はご宿泊頂き誠にありがとうございました。またのご利用お待ちしております。

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the fact that it was just across from the train station and a 3 min walk to the mall. The room we had was quiet and a bit more spacious than the usual rooms you get. The breakfast was mostly hit than miss.
Stayed 3 nights in Oct 2023
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 15 Nov,2023
Thank you very much for staying at our hotel.We will continue to work so that we can offer you a place to relax and satisfaction for everyone in the future.

8/10 Good

fumiko, Phoenix

Stayed 1 night in Aug 2023
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 5 Sept,2023
この度は当ホテルへのご宿泊、誠にありがとうございました。又のご利用をスタッフ一同お待ちしております。

8/10 Good

SUK KWAN

Stayed 1 night in Apr 2023
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 30 Jul,2023
この度は当ホテルをご利用いただきまして誠にありがとうございます。またのお越しをお待ちしております。

10/10 Excellent

Shichiro

Liked: Cleanliness, staff & service, property conditions & facilities
Delicious breakfast
Stayed 1 night in Mar 2023
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 19 Aug,2023
This time, thank you for staying at our hotel from some hotels.We will continue to promote better service in the future.We sincerely look forward to your next visit.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is "almost perfect" in my book including staff's politeness, excellent location in front of train/bus station, cleaness and comfort room, not to mension the outstanding breakfast. I would've given it a perfect 10 if they could change the stingy 16:00 check-in time a little earlier. As a city hopper like me, all I need when arriving a new town is to relax in a cozy room as quickly as possible, but instead, I literally became a poor 'drifter' due to the late afternoon check-in time policy.
Stayed 1 night in Nov 2022

10/10 Excellent

Verified traveller

Stayed 2 nights in Jan 2021

10/10 Excellent

Verified traveller

Stayed 2 nights in Dec 2019

10/10 Excellent

Robin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located right outside the JR Shin-Takaoka station, I had booked my stay here due to typhoon Hagibis as the Shinkansen to Tokyo has been suspended. After staying one night I had extended another night. The room was super clean. The staff were polite, prompt and helpful even though I did not speak any Japanese!
Stayed 1 night in Oct 2019

8/10 Good

Quby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good location, right in front of JR station
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Apr 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Right opposite Shinkansen station.
Stayed 1 night in Apr 2019

8/10 Good

erik

Good location,nice staff,clean.but too small space .
Stayed 1 night in Nov 2018

4/10 Poor

Itis, SLC, UT

Disliked: Staff & service, property conditions & facilities, room comfort
The hotel’s room is very small, hard to move / walk in the room. The breakfast was salty.
Stayed 1 night in Nov 2018

10/10 Excellent

Janet

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

10/10 Excellent

Pri, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The breakfast was great! The staff were really helpful and gave us directions to places, and were very accommodating when we had to use the luggage storage after we checked out.
Stayed 2 nights in Sep 2018

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All what a traveler needs
Everything is well thougt for the passerby. Convenient laundry machines inside the hotel. Brekfast buffet is good.
Stayed 3 nights in Aug 2018

8/10 Good

Poh Hian, singapore

Liked: Cleanliness, property conditions & facilities, room comfort
A good nights rest
Business hotel, clean, good bed, good shower, good breakfast
Stayed 1 night in Apr 2018

6/10 Okay

Hanno

Liked: Cleanliness, property conditions & facilities
Well located between Toyama and Kanazawa.
Quite new hotel just beside the JR Shinkansen station. Good for those with JRRailpass. Only 10 minutes to Kanazawa or Toyama (end of Alpine Road) by Shinkansen, but much cheaper then hotels in the two cities. Room was small as usual for this class of hotel, but clean. Staff very friendly. Aeon mall 3 mins walk away. Only minus: The breakfast was quite basic. No juice, milk, fruit, corn flakes. But OK not to leave hungry. For just a night or two I recommend this hotel.

2/10 Terrible

Paul, Seattle

Disliked: Staff & service, property conditions & facilities, room comfort
Bad experience, dishonest management
It is very rare to find dishonesty and bad customer service in Japan, however, this hotel is an stark exception. I would caution any travelers visiting the area to look elsewhere for lodging. Here are a few notes from my experience: It stated on Expedia that the check-out time is 11 am. And so I checked out at around 10:55 am. I was charged a 1080 Yen fee for “late checkout”, even though I was 5 minutes early. When I showed them the 11 am check-out posting on Expedia, they told me that Expedia made a “mistake” and that the real check-out time is 10am, and that I owed the money. They wouldn’t budge and offered zero apology. I felt this was extremely wrong and dishonest – since their listing is their responsibility, not mine. On a separate note, the day I checked in, there was a major snow storm, and the hotel was mostly empty. I got in early, and I was told to wait until check in time. The Expedia listing said the check in time was 3 pm, however, they didn’t do check-in at the hotel until 4 pm. When I tried to check in at 3:55 pm, I was told to wait. Then, at exactly 4 pm the receptionist handed the key to me. And so it seems that this hotel made mistakes on its Expedia listing. The staff seem robotic, and more concerned about following the rules than using common sense and doing right by their customers.
Stayed 1 night in Jan 2018

6/10 Okay

Verified traveller

Basic, staff not friendly for Japanese standard.
Please note check-in time at 4pm. Members can check in at 3pm. First entered the room, toilet has bad smell, ventilation problem. Breakfast very basic. More suitable for member's stay.
Stayed 2 nights in Nov 2017

10/10 Excellent

Marek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent breakfast
Great location for train trips around.
Stayed 5 nights in Oct 2017

8/10 Good

Yutaka

綺麗な部屋でした。
Stayed 2 nights in Apr 2024

6/10 Okay

Nobuo

Stayed 1 night in Apr 2024

10/10 Excellent

MASAYUKI

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Yuko

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新高岡の駅前で、どこに移動するにもとてもアクセスが良いことが有り難かった。
Stayed 2 nights in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 28 Apr,2024
この度は、当ホテルにご宿泊ありがとうございます。今後も多くの方に選ばれるホテルになるよう取り組んでまいります。またこちらへお越しの際は、ぜひ当ホテルをご利用ください。

10/10 Excellent

???

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
部屋の中がとてもきれいだった。
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 28 Apr,2024
この度は当ホテルをご利用いただきまして誠にありがとうございます。また、その際のご感想をお寄せいただき、心より感謝いたします。お客様のまたのご来館を心よりお待ち申し上げます。

10/10 Excellent

??

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新高岡駅(新幹線駅)の目の前のため、大変便利でした
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 28 Apr,2024
先日はご宿泊頂きありがとうございました。これからもより良いサービスをご提供できますよう、従業員一同、精進して参ります。皆様のまたのお越しを心よりお待ち申し上げます。

8/10 Good

Shinichi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ホテルそのものは大きな不満はありません。 駅周辺が開発途上のせいか、深夜営業しているコンビニが付近になく、最終の新幹線で到着すると夜食が調達できませんでした。 ホテル内に冷凍食品の自販機などがあると助かります。
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 28 Apr,2024
この度は、数あるホテルの中より当ホテルにご宿泊頂き有難うございます。今後も館内全スタッフ一丸となりまして、皆様にお寛ぎの場とご満足をご提供出来ますように取組んでまいります。

6/10 Okay

yoshio

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Yuya

Stayed 1 night in Apr 2024

2/10 Terrible

Atsumu

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルへのご宿泊、誠にありがとうございました。いただいたご意見について真摯に受け止め、今後の改善の際の材料とさせていただきます。

8/10 Good

Seiichi

Liked: Property conditions & facilities
Stayed 3 nights in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Tomoko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
綺麗でオススメです！
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルをご利用いただき誠にありがとうございます。これからもお客様のご評価を励みに、より一層ご満足いただるようにサービスの向上に努めて参る所存です。是非またのお越しをスタッフ一同心よりお待ち申し上げます。

6/10 Okay

kazuaki

Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

8/10 Good

Yasuko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
新高岡駅とイオンモールがあって便利
Stayed 1 night in Apr 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は、当ホテルにご宿泊頂き有難うございます。今後も館内全スタッフ一丸となりまして、皆様にお寛ぎの場とご満足をご提供出来ますように取組んでまいります。またのご利用をお待ちしております。

6/10 Okay

??

Stayed 1 night in Mar 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

machiko

Liked: Cleanliness, staff & service, property conditions & facilities
無料の朝食が思ったより充実していてよかったです
Stayed 1 night in Mar 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。これからもお客様のご評価を励みに、より一層ご満足いただるようにサービスの向上に努めて参る所存です。またのご利用をスタッフ一同心よりお待ち申し上げます。

8/10 Good

chiharu

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
館内がきれいでよかったです。
Stayed 1 night in Mar 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度はご宿泊頂き誠にありがとうございます。今後も館内全スタッフ一丸となりまして、皆様にお寛ぎの場とご満足をご提供出来ますように取組んでまいります。またのご利用をお待ちしております。

6/10 Okay

TOSHIO

Stayed 1 night in Mar 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

8/10 Good

KIMIYO

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

10/10 Excellent

Misuzu, arakawaku

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルにご宿泊頂きありがとうございます。またのご利用をお待ちしております。

2/10 Terrible

orie

Disliked: Staff & service
Stayed 2 nights in Mar 2024
Response from 東横INN新高岡駅新幹線南口 くちこみ担当 on 29 Apr,2024
この度は当ホテルにご宿泊賜りまして誠に有難う御座いました。いただいたご意見について真摯に受け止め、今後の改善の際の材料とさせていただきます。