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Property is run down, staff are dour. Lighting is dark. Rooms were nice.
Dale
Stayed 5 nights in Apr 2024
6/10 Okay
Ruth
25 Mar,2024
Liked: Staff & service
Disliked: Amenities
It's got a good location, a walking distance to the beach and major shopping centers in a tourist area. It as a nice view of the ocean. The hotel is outdated and maybe some damage from the last storm probably still being worked on.
Hotel is quiet, clean and friendly staff. The beds are firm, no restaurant, free parking, and walking distance to shops and beach. The hotel room occurred damage from most recent typhoon, but overall decent. My favorite part is sitting on the balcony to watch the sunrise or sunset or take in the view of Tumon Bay.
Dena
Stayed 2 nights in Aug 2023
10/10 Excellent
Verified traveller
25 Aug,2023
Liked: Cleanliness, staff & service
Amazing front desk & housekeeping staff. Typhoon destroyed
Need renovation,get red stains out of sheets, better mattresses, amenities in room, mold in the fountain area, broken toliets, shower doesnt get warm, balcony door broken etc
Filthy I would never waste money booking here. I paid this month for nothing leaving this dumb after 30mins coz my family would get sick spending the night here
We checked in but when we saw the condition of the room, we checked out. The front desk and housekeeping staff were however very cordial and accommodating
James
Stayed 3 nights in Mar 2023
8/10 Good
William, Santa Rita
Business traveller
23 Jan,2023
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The cable is not working for the television. Staff claimed the tv is smart, no it is not smart. They need to inspect the room, I told the staff I found a large knife handle broken off inside a shelf.
The sink did not drain well.
Positive side;
Bed is comfortable, decent internet, air con works, quiet, hot water
It was a nice staying, quiet, just an outdated building
German
10/10 Excellent
James
15 Oct,2021
Liked: Cleanliness, staff & service
The location was really good,close to many restaurants and shops and malls.
James
Stayed 16 nights in Sep 2021
6/10 Okay
Verified traveller
7 Dec,2020
Disliked: Staff & service, amenities
Verified traveller
Stayed 2 nights in Dec 2020
2/10 Terrible
DennisHarper, Eagle Lake , Fla.
Business traveller
27 Aug,2020
Guam Gov would not allow me to stay there, due to change in Covid 19 quarantine restrictions. Hotel called me a "no show" and kept my money, I had to pay for accommodations at a Gov approved facility..
I'm not happy, nor would anyone be.
Property is in need of updating and some heavy maintenance the staff are nice enough, but do not seem to care about the state of the hotel. They are need to invest in their book keeping. I checked out less then a week ago and they are unable to provide me with a receipt or invoice for my stay.
The general location, which is fairly close to the center of town if you don’t mind the steep climb, is what this hotel has going for it. Everything else is old and stuck in the 70’s or early 80’s when it was likely built. It looks like the owners have put extremely little or no money into the property since it was built. I would try to say something else nice, but the front desk and the rest of the staff lacks any kind of friendliness. Come on, this is a resort area! Lighten up! The cockroach in my room was the kicker.
The location is okay but the hotel needs serious upgrade. I did not want to lay on the bed sheets and the mattress was horrible. Was not worth the money I spent.
It is all about expectations. I got this place for significantly less than surrounding hotels. Most of the others are big, full-service, modern resorts, and this is a simple older hotel which is what I was looking for.
Biggest things for me are clean and comfortable bed. There were minor signs of mold in the shower (nothing serious) but otherwise was clean. Was a comfortable bed (most hotels have hard beds which I do not like).
It is a bit older, and maintenance could be better. I made two minor maintenance adjustments in my first hour there. 1) flush level nut had fallen off in the toilet tank and 2) one of the front feet on the fridge was 1/2" short, making it rock every time I opened the door. These were simple fixes I did not mind making, but indicate a lack of facility maintenance.
Overall, I would stay here again because of the location and cheap price!
I didn't like that the bathroom tub was repainted, shower head broken, bed springs worn out, seal on the mini refrigerator was tearing off, and the coffee table had different stains. Also the wifi didn't work. I did like the quick check in, the pool,, free parking, and the pool.
On checking in I had to convince them that I had a reservation made online. Couln't go barefoot in the room as it had this sticky and slimy feeling under your feet. There's a pot to heat water but no coffee, sugar, and cream. Maid only picked up trash but did not clean room.
This was by far the least expensive place to stay that I could find. So of course its older and not fancy. You pay more for that. The view is nice, though back from the ocean a block, but up on the hill so you have a good view of the hotels and ocean. The room has a small fridge and a blow dryer, which is nice. The Internet is fine for texting, emails, web surfing, and downloading movies , but not for calling someone on Skype or Line. A great low cost option if you are on a budget.
Request for closets n sliding door to be fixed was half done. Laundry service was not available even after days of being there. 95% of the staff don’t even smile😔
Verified traveller
Stayed 3 nights in Aug 2019
6/10 Okay
Verified traveller
15 Aug,2019
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Verified traveller
Stayed 3 nights in Aug 2019
2/10 Terrible
Verified traveller
Travelled with family and small children
11 Aug,2019
Disliked: Cleanliness, staff & service, amenities
it was filthy. Remedies were not provided. we left because of the unresolved issues. terrible service, filthy rooms, unsafe.