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Reviews of Ichan Qala Premium Class Hotel

Ichan Qala Premium Class Hotel
Tafakkur Street 68, Yusuf Khos Khojib, 75/10, Tashkent

Reviews

9.2

Wonderful

Rating 10 - Excellent. 81 out of 126 reviews" "
Rating 8 - Good. 40 out of 126 reviews" "
Rating 6 - Okay. 2 out of 126 reviews" "
Rating 4 - Poor. 0 out of 126 reviews" "
Rating 2 - Terrible. 3 out of 126 reviews" "

9.6/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rooms. Nice decor and design. Breakfast and breakfast selection needs improvement
Stayed 4 nights in Oct 2023

8/10 Good

Rafael

Stayed 1 night in May 2023
Response from FarrukhA on 22 Jun,2023
Dear Rafael,Thank you for your acknowledgement of your stay at Ichan Qala Hotel.We really appreciate it.Sincerely,Farrukh AkhmedovGeneral Manager

10/10 Excellent

Rafael

Stayed 1 night in May 2023
Response from FarrukhA on 22 Jun,2023
Dear Rafael,Thank you for your acknowledgement of your stay at Ichan Qala Hotel.We really appreciate it.Sincerely,Farrukh AkhmedovGeneral Manager

10/10 Excellent

Rafael

Stayed 3 nights in Apr 2023
Response from FarrukhA on 3 May,2023
Dear Rafael,Thank you for your time to rate your recent stay at Ichan Qala Hotel. We are looking forward to welcome you back in near future.Best Regards,Farrukh AkhmedovGeneral Manager

10/10 Excellent

Thomas

Stayed 5 nights in Apr 2023
Response from FarrukhA on 3 May,2023
Dear Thomas,Thank you choosing Ichan Qala Hotel for your stay. We are pleased with your acknowledgment of the hotel high standards.Best Regards,Farrukh AkhmedovGeneral Manager

10/10 Excellent

Julia

Stayed 3 nights in Mar 2023
Response from FarrukhA on 3 May,2023
Dear Julia,Thank you for rating your recent stay with us. We appreciate it.Best Regards,Farrukh AkhmedovGeneral Manager

10/10 Excellent

Angelus

Stayed 4 nights in Oct 2022
Response from FarrukhA on 7 Nov,2022
Dear Angelus,Thank you for choosing the Ichan Qala Hotel. We look forward to welcome you back soon.Best regards,Farrukh AkhmedovGeneral Manager

10/10 Excellent

Francesco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Lovely hotel we enjoyed our stay
Stayed 1 night in Oct 2022
Response from FarrukhA on 7 Nov,2022
Dear Francesco,Thank you for choosing the Ichan Qala Hotel. It is pleasure to learn that you enjoyed your stay. We look forward to welcome you back soon.Best regards,Farrukh AkhmedovGeneral Manager

10/10 Excellent

Laurel

Business traveller, Travelled with pets, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I stayed at the Ichan Qala for 16 days while doing some work in Tashkent. My room was large and well appointed and the staff was great.
Stayed 1 night in Sep 2022
Response from FarrukhA on 7 Nov,2022
Dear Laurel,Thank you for choosing the Ichan Qala Hotel. Your kind comments are well appreciated and will serve as boost of energy to our colleagues.We look forward to welcome you back soon.Best regards,Farrukh AkhmedovGeneral Manager

10/10 Excellent

Joseph

Stayed 2 nights in Sep 2022
Response from FarrukhA on 7 Nov,2022
Dear Joseph,Thank you for choosing the Ichan Qala Hotel. We look forward to welcome you back soon.Best regards,Farrukh AkhmedovGeneral Manager

10/10 Excellent

Youngsuk

Stayed 3 nights in Sep 2022

8/10 Good

Saidolimkhon

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice hotel. Everything was good. Definitely will recommend to my friends and will come back.
Stayed 1 night in Jul 2022

10/10 Excellent

lynnette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was out of the way requiring taxis.
Stayed 2 nights in May 2022
Response from FarrukhA on 29 Jun,2022
Dear lynnette, Thank you for your review about your stay. We appreciate the rating you gave us. We regret that the location of the hotel was not up to your satisfaction, however, truly hope that it did not affect your overall stay. We look forward to welcome you again in our hotel. Sincerely, Farrukh Akhmedov General Manager

10/10 Excellent

Bente Sophie

Stayed 2 nights in Apr 2022

8/10 Good

Kurth-Thore

Stayed 4 nights in Feb 2022

10/10 Excellent

Shaista

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing and wonderful!
Perfect stay! Lonely food . Courteous staff . Amazing facilities . Communication was excellent and hotel went above and beyond to make the stay memorable. Thank you very much for a wonderful stay at your hotel. We look forward to come back again.
Stayed 1 night in Mar 2020
Response from FarrukhA on 16 Mar,2020
Dear Shaista, Thank you for posting a review following your stay at the Ichan Qal’a Hotel. It was a pleasure to know that you find our service and facilities to your satisfaction. Customer service is of paramount importance to us as such we thank you for acknowledging the services rendered by our team. Your compliments will certainly be an encouragement and a boost of strength to our team. Thank you once again for choosing Ichan Qal’a Hotel as the venue for your stay and we look forward to welcome you back in the near future. Sincerely, Farrukh Akhmedov General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay, very good personal food is delicious was one of the best place
Stayed 5 nights in Jan 2020
Response from FarrukhA on 29 Jan,2020
Dear Guest, Thank you for posting a review following your stay at the Ichan Qal’a Hotel. It was a pleasure to know that you find our service and facilities to your satisfaction. Your compliments will certainly be an encouragement and a boost of strength to our team. Thank you once again for choosing Ichan Qal’a Hotel as the venue for your stay and we look forward to welcome you back in the near future. Sincerely, Farrukh Akhmedov Hotel Director

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly staff
Fairly good
Stayed 1 night in Jan 2020
Response from FarrukhA on 9 Jan,2020
Dear Guest, Thank you for posting a review of your recent stay at the Ichan Qal’a Hotel and it was pleasure to know that you enjoyed your stay with us. We all look forward to welcome you again in the nearest future. Sincerely, Farrukh Akhmedov Hotel Manager

10/10 Excellent

John, Toronto Canada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large room and character of over all building design.
Stayed 1 night in Jan 2020
Response from FarrukhA on 6 Jan,2020
Dear John, Thank you for your review and choosing Ichan Qala Hotel. It was a pleasure to know that you enjoyed your stay and we look forward to welcome you again in the nearest future. Sincerely, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Kam Ying

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel
The building itself is a historical building. The staff were very helpful and there was live traditional music at the breakfast!
Stayed 1 night in Nov 2019
Response from FarrukhA on 4 Dec,2019
Dear Kam Ying, Thank you for posting a review of your recent stay at the Ichan Qal’a Hotel. It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks. We all look forward to welcome you again in the nearest future. Sincerely, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property itself is unique and the grounds are well kept. We stayed in a junior suite room, which provided everything needed and was large and very clean. We currently work in Tashkent and I had planned a surprise 'get-away' and booked two massages for my husband and me. After I had mine, we were told that there was an issue with the heating in the room, and we had to change location to our room. They would bring a massage table. However, I did not want this, as it was all a surprise for my husband, and therefore the staff provided us with another room just for his massage, complimentary tea and fruit/nuts; we were also told we will not be charged for the second massage. All went very smoothly afterwards. Upon checkout the next morning, we were not charged for my husband's massage. Breakfast takes place in the restaurant which is spacious and tastefully decorated. Enjoyed the traditional music/musiciaians. Food was very good and varied; fruit, veggies, yogourt, cereal, breads, etc. Nice and fresh. Coffee a little weak for my taste. Some suggestions: perhaps for the large bed in the suite, have a 2 more pillows, ensure there are two housecoats, pairs of slippers; large shower head could work a bit better. For the massage, it would nice to have a larger room for two beds for couples getting a massage at the same time, and quiet, relaxing music. But these are suggestions only. I would definitely go back to stay at Ichan Qala. Thank you for making our stay enjoyable.
Stayed 1 night in Nov 2019
Response from FarrukhA on 12 Nov,2019
Dear Guest, Thank you for choosing Ichan Qal’a Hotel as the venue for your visit to Tashkent. We also thank you for taking the time to write about your stay experience as our guest. All your comments are well noted and appreciated. Customer service is of paramount importance to us as such we thank you for acknowledging the services rendered by our team. We very much appreciate your vote of confidence in our hotel and services you have received. Meanwhile, we look forward to welcome you back to the Ichan Qal’a Hotel in the future. Sincerely, Farrukh Akhmedov Hotel Director

10/10 Excellent

Lis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from FArrukhA on 12 Nov,2019
Dear Lis, Thank you for staying with Ichan Qala Hotel. We look forward to welcome you again. Sincerely, Farrukh Akhmedov Hotel Manager

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from FarrukhA on 28 Oct,2019
Dear Guest, We would be glad if you could elaborate the problem you have encountered during your stay which caused you to rate us so low. Your conctructive feedback would help us to improve. Thank you, Farrukh Akhmedov Hotel Manager

10/10 Excellent

kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A delightful experience.
A very charming hotel. The unit was very comfortable and the grounds were very nice. We especially enjoyed the breakfast in the elegant dining hall with local music. I will definitely stay here again.
Stayed 3 nights in Sep 2019
Response from FarrukhA on 21 Oct,2019
Dear Kathy, Thank you for posting a review of your recent stay at the Ichan Qal’a Hotel. It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks. We all look forward to welcome you again in the nearest future. Sincerely, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good welcome to Tashkent
Welcoming and helpful staff; spacious, comfortable and well-equipped room and bathroom; good choice at buffet breakfast; safe area; walking distance to many restaurants and metro station.
Stayed 2 nights in Sep 2019
Response from FarrukhA on 12 Sept,2019
Dear Jonathan, Thank you for posting a review following your stay at the Ichan Qal’a Hotel. We are delighted to know that overall you had a good experience and that you were pleased with most of the products and services received as our guest. Thank you once again for choosing Ichan Qal’a Hotel and we look forward to welcome you back in the near future. Sincerely, Farrukh Akhmedov Hotel Director

8/10 Good

MOHAMMAD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s good
Stayed 3 nights in Aug 2019
Response from FarrukhA on 3 Sept,2019
Dear MOHAMMAD, Thank you for posting a review following your stay at the Ichan Qal’a Hotel. We are delighted to know that overall you had a good experience. we look forward to welcomE you back in the near future. Sincerely, Farrukh Akhmedov Hotel Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2019
Response from FarrukhA on 27 Aug,2019
Dear Guest, Thank you for choosing Ichan Qal'a Hotel and rating us. We trust we will have another opportunity to welcome you again in our hotel. Sincerely, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The 24h restaurant service is extraordinary, as were the staff in the restaurant The hotel facilities including swimming pool were absolutely excellent and the staff were outstandingly generous and helpful throughout, including, at the end of our brief stay, not only organising tickets for the train from Tashkent to Samarquand, but also accompanying us in a mad rush to the train station just in time to catch the train, which was only possible because of this intervention by the hotel staff. A quite exceptional hotel. The 5* evaluations are fully deserved
Stayed 2 nights in Aug 2019
Response from FarrukhA on 21 Aug,2019
Dear Guest, Thank you for posting a review following your stay at the Ichan Qal’a Hotel. It was a pleasure to know that you find our service and facilities to your satisfaction. Customer service is of paramount importance to us as such we thank you for acknowledging the services rendered by our team. Your compliments will certainly be an encouragement and a boost of strength to our team. Thank you once again for choosing Ichan Qal’a Hotel as the venue for your stay and we look forward to welcome you back in the near future. Sincerely, Farrukh Akhmedov Hotel Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family vacation
It was good! The service is good, the waiters try their best to accompany you if you ask them anything!
Stayed 2 nights in Aug 2019
Response from FarrukhA on 21 Aug,2019
Dear Guest, Thank you for your review. It was a pleasure to know that you find our service to your satisfaction. We hope to welcome you back again. Sincerely, Farrukh Akhmedov Hotel Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from FarrukhA on 16 Aug,2019
Dear Guest, Thank you for your review. We are glad that you enjoyed your stay and hope to welcome you back soon. Sincerely, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was OK. Good location, nice pool, beautiful breakfast
Stayed 3 nights in Jul 2019
Response from FarrukhA on 16 Jul,2019
Dear Guest, Thank you for posting a review of your recent stay at the Ichan Qal’a Hotel. It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks. We all look forward to welcome you again in the nearest future. Sincerely, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Jun 2019
Response from FarrukhA on 19 Jun,2019
Dear Guest, Thank you for choosing and rating Ichan Qal'a Hotel. We really appreciate it. Sincerely, Farrukh Akhmedov Hotel Manager

8/10 Good

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from FarrukhA on 8 Jun,2019
Dear Guest, Thank you for rating us. We appreciate it. Regards, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Constance, Los Angeles California

Liked: Cleanliness, staff & service
This property is a Kitsch modern luxury take off on the Ichan Qala. No Incomplete minaret but still mind blowing. Pool and sauna make it a perfect place to relax after time on the road.
Stayed 1 night in Jun 2019
Response from FarrukhA on 7 Jun,2019
Dear Constance, Thank you for your review of your recent stay at the Ichan Qal’a Hotel. It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks. We all look forward to welcome you again in the nearest future. Sincerely, Farrukh Akhmedov Hotel Manager

8/10 Good

Sheira

Liked: Cleanliness, property conditions & facilities, room comfort
Pretty old fashioned. The main restaurant closed - so only available one a long way and up 2 stairs. Shower was unimpressive - no deluge. Didn't seem very 5 star to us.
Stayed 1 night in May 2019
Response from FarrukhA on 29 May,2019
Dear Sheira, Thank you for the choice of the Ichan Qal'a Hotel and your review. We regret that you found some of the facilities not up to your satisfaction. It truly concerns us and necessary actions will be taken to rectify them. We sincerely hope to have another opportunity to welcome you so you can see the improvements. Best Regards, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the style of the rooms and the disposition, the rooms are spacious. The breakfast is nice and the staff is very lovely and helpful special Valeria and her friend, sorry that I forgot the names. The staff at the reception are very friendly. Spent a pleasant evening in the small garden and the bar with a young lovely staff always ready to help you. The gym, the sauna, the indoor and the outdoor swimming pool are good. We spent a wonderful time. Small details what it could make the hotel perfect that they should check the sanitary is working well after each occupation and and before the next guest. After all my staying was very good.
Stayed 5 nights in May 2019
Response from FarrukhA on 25 May,2019
Dear Guest, Thank you for posting a review of your recent stay at the Ichan Qal’a Hotel. It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks. We all look forward to welcome you again in the nearest future. Sincerely, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from FarrukhA on 21 May,2019
Dear Guest, Thank you for choosing Ichan Qal'a Hotel. We appreciate it. Sincerely, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Adel, Jeddah,Saudi Arabia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great helpful staff, spacious room, healthy breakfast with life music, hotel is located in a quiet area near a park
Stayed 3 nights in Apr 2019
Response from FarrukhA on 25 Apr,2019
Dear Adel, Thank you for posting a review regarding your stay at the Ichan Qal’a Hotel. We are delighted to read your complimentary comments on the hotel’s product and services. Hope to welcome you back soon. Sincerely, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast is buffet style and has a fabulous selection of pastries, bread, meats, cheeses, fresh fruit and dried fruit with various teas on offer too. The place is very beautiful to look at as well as quiet and comfortable to stay in. They organised taxis for us to the train station and also the airport. Very peaceful and well kept and the staff were friendly and helpful.
Stayed 2 nights in Apr 2019
Response from FarrukhA on 20 Apr,2019
Dear Guest, Thank you for sharing your review following your stay at the Ichan Qal’a Hotel. We are delighted to know that you had a good experience and that you were pleased with most of the products and services received as our guest. Your compliments are really appreciated. Thank you for choosing Ichan Qal’a Hotel and we look forward to welcome you back in the near future. Sincerely, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Reza

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels that I have ever been in
Stayed 4 nights in Mar 2019
Response from Farrukh A on 6 Apr,2019
Dear Reza, Thank you for choosing Ichan Qal'a Hotel and for your wonderful comment, we really appreciate it. We are truly happy to have you as our guest and look forward to welcome you back in near future. Sincerely, Farrukh Akhmedov Hotel Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone is very nice and helpful, the facilities are good, and the breakfast is great!
Stayed 7 nights in Feb 2019
Response from FarrukhA on 6 Mar,2019
Dear Guest, Thank you for your review regarding your stay at the Ichan Qal’a Hotel. We are delighted to read your complimentary comments on the hotel’s product and services. We hope to welcome you back again to our hotel in the near future. Sincerely, Farrukh Akhmedov Hotel Manager

8/10 Good

Scott, Zürich

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is unique - spacious, comfortable, and tasteful, though perhaps at the cost of some convenience. Staff was remarkably friendly and helpful, the breakfast abundant and tasty.
Stayed 3 nights in Jan 2019
Response from FarrukhA on 5 Feb,2019
Dear Scott, Thank you for posting review of your recent stay at the Ichan Qal’a Hotel It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks. We all look forward to welcoming you again in the nearest future. Sincerely yours, Farrukh Akhmedov Hotel Director

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fancy hotel but didn't like the area
Really nice hotel with all the little things that you need. The atmosphere wasn't great and the area was a bit dead - maybe because I was here on New year's day and everything was closed! They did a little packed breakfast for me as I was leaving really early in the morning. The room and bed was very comfortable.
Stayed 1 night in Jan 2019
Response from FarrukhA on 14 Jan,2019
Dear Guest, Thank you for your choice of the hotel and feedback. We appreciate your compliments. It was unfortunate that places were closed in the area, however, we hope that it did not impact your overall stay with us. Sincerely, Farrukh Akhmedov Hotel Director

10/10 Excellent

Dinara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was on a top level, i could not have it any better!!!
Stayed 1 night in Dec 2018
Response from FarrukhA on 3 Jan,2019
Dear Dinara, Thank you for choosing Ichan Qal’a Hotel and taking the time to share your experience. We are delighted to know that you found our service and facilities to your satisfaction as this is what we strive to achieve at all times. We look forward to welcome you back to our hotel in the future. Sincerely, Farrukh Akhmedov Hotel Director

10/10 Excellent

Ron, Upstate New York, USA

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value! Wonderful Gym and indoor pool. Excellent staff especially Yasmin, Mirolim and Shokhrukh who helped us navigate airline problems with efficiency and good humor. You won’t regret staying at Ichan Qal’a.
Stayed 3 nights in Dec 2018
Response from FarrukhA on 19 Dec,2018
Dear Ron, Thank you for your review of your recent stay at the Ichan Qal’a Hotel. It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks. We all look forward to welcome you again in the nearest future. Sincerely yours, Farrukh Akhmedov Hotel Director

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property - the hotel is conveniently located from the airport. Amazing spread for breakfast with live music and very friendly staff. The room was only average sized and although it had all the basic amenities, the bed was quite small. Overall a 3.5 to 4/5 experience!
Stayed 2 nights in Dec 2018
Response from FarrukhA on 19 Dec,2018
Dear Alexander, Thank you for posting a review following your stay at the Ichan Qal’a Hotel. We are delighted to know that overall you had a good experience and that you were pleased with most of the products and services received as our guest. We look forward to welcome you back in the future. Sincerely, Farrukh Akhmedov Hotel Director

8/10 Good

N, Atlanta, GA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, the Ichan Qalla is an excellent hotel. Its very centrally located, a short walk from an excellent cafe (B&B), the rooms are very clean (But they get hot quickly so be sure to open the windows in the Winter), and the hotel staff are excellent. My only critique is the restaurant - The breakfast is not that great, A lot of meat and heavy (non-breakfast) sort of food. Since its a world-class boutique hotel, I think they need to expand their breakfast options. Maybe have more eggs and other continental breakfast type assortments. Also the staff in the morning is very slow. Allbeit, I was showing up to breakfast early, it was hard to get someone to give me a cup of coffee. Certainly would not stop me from staying there again but just want to pass this on to management.
Stayed 4 nights in Nov 2018
Response from Farrukh A on 20 Nov,2018
Dear N, Thank you for posting a review following your stay at the Ichan Qal’a Hotel. We are delighted to know that overall you had a good experience and that you were pleased with most of the products and services received as our guest. Guest's satisfaction is our main goal and we definitely will consider your comments regarding the breakfast and the service. Thank you once again for choosing Ichan Qal’a Hotel we look forward to welcome you back in the near future. Sincerely, Farrukh Akhmedov Hotel Director

10/10 Excellent

usman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place in Tashkent
Beautiful Villa style hotel with a 24/7 restaurant that will service you anything on their menu at any time. The staff was wonderful and extremely hospital. I felt pretty special staying here. The breakfast was buffet was pretty good as well.
Stayed 2 nights in Oct 2018
Response from FarrukhA on 24 Oct,2018
Dear Usman, Thank you for posting a review following your stay at the Ichan Qal’a Hotel. We are delighted to know that you enjoyed your stay and were pleased with the hotel products and services. Your compliments will certainly be an encouragement and a boost of strength to our team. We look forward to welcoming you back in the near future. Sincerely yours, Farrukh Akhmedov Hotel Director

8/10 Good

catherine

Liked: Cleanliness, property conditions & facilities, room comfort
Difficulties calling in advance to arrange transport from the airport as no email provided. This was overcome by a kind Uzbek who called and struggled with reception to confirm. Very happy that it worked out and was met at airport as requested. I wanted to sleep for the day before flying out early in the morning. The bed was great, Internet perfect room service fast and good, and great shower. These were the main services I used during my short stay. I would stay again for the same purpose, less than 10 mins from the airport
Stayed 1 night in Oct 2018
Response from Farrukh A on 16 Oct,2018
Dear Catherine, Thank you for choosing Ichan Qal’a Hotel as the venue for your visit to Tashkent. We also thank you for taking time to write about your stay experience on the Trip Advisor. All your comments are well noted and appreciated. Customer service is of paramount importance to us and we apologize for the difficulties you experienced while arranging transportgation. It was a pleasure to know that you find our service and facilities to your satisfaction and we truly appreciate your complimentary remarks. Meanwhile, we look forward to welcoming you back to the Ichan Qal’a Hotel in the future. Sincerely yours, Farrukh Akhmedov Hotel Director

10/10 Excellent

Alain, Fort Worth, TX

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Second time that I stayed there (for several nights each time) and the whole staff is particularly helpful which makes your stay so much better.
Stayed 1 night in Sep 2018