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Renaissance Phuket Resort & Spa

5.0 star property
Luxury resort on the beach, with outdoor pool

Choose dates to view prices

Photo gallery for Renaissance Phuket Resort & Spa

3 restaurants, breakfast, lunch, dinner served; Thai cuisine
3 restaurants, breakfast, lunch, dinner served; Thai cuisine
Reception
Exterior
3 restaurants, breakfast, lunch, dinner served; Thai cuisine
Renaissance Phuket Resort & Spa offers a private beach surrounded by gardens. Rejuvenate with hot stone massages, aromatherapy, or beachfront yoga. Kids enjoy their own pool with waterslide and the arcade/game room. Multilingual staff are available to assist throughout your stay.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Bar
The current price is S$258
includes taxes & fees
25 Sept - 26 Sept

Room options

Check availability for these dates

Tonight

Sep 24 - Sep 25
Check availability for tonight Sep 24 - Sep 25

Tomorrow

Sep 25 - Sep 26
Check availability for tomorrow Sep 25 - Sep 26
Available filters for rooms
Showing 8 of 8 rooms

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Balcony)

1 bedroom, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Garden View (Balcony)

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Renovated in 2024
Down duvet
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 Bedroom, Non Smoking, Garden View

1 bedroom, down duvets, minibar, in-room safe

Villa, 1 Bedroom, Non Smoking, Garden View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished patio
Garden
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
  • 117 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 3 Bedrooms, Non Smoking, Oceanfront

Pool

Villa, 3 Bedrooms, Non Smoking, Oceanfront

Highlights

Furnished patio
Garden
Separate dining area
Separate sitting area
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
  • 337 sq m
  • 3 bedrooms
  • Ocean view
  • Sleeps 7
  • 3 Double Beds

View all photos for Villa, 1 Bedroom, Non Smoking, Oceanfront

View from room

Villa, 1 Bedroom, Non Smoking, Oceanfront

Highlights

Furnished patio
Garden
Soundproofed
Private plunge pool
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
  • 117 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Garden View (Balcony)

1 bedroom, down duvets, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Garden View (Balcony)

9.8 out of 10
Exceptional
(6 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Renovated in 2024
Down duvet
  • 46 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

1 bedroom, down duvets, minibar, in-room safe

Room, 1 King Bed, Non Smoking, Lagoon View (Balcony)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Renovated in 2024
Down duvet
  • 46 sq m
  • Lagoon view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

1 bedroom, down duvets, minibar, in-room safe

Room, 2 Double Beds, Non Smoking, Lagoon View (Balcony)

8.0 out of 10
Very good
(1 review)

Highlights

Furnished balcony
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
HDTV
Renovated in 2024
Down duvet
  • 46 sq m
  • Lagoon view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Non Smoking, Garden View (Corner, Balcony)

Living room

Suite, 1 Bedroom, Non Smoking, Garden View (Corner, Balcony)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Mini-fridge
Dining table
  • 97 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed
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About the area

Located in Mai Khao, Renaissance Phuket Resort & Spa is in the suburbs and on the beach. Splash Jungle Water Park is a popular attraction and the area's natural beauty can be seen at Mai Khao Beach and Sirinat National Park. Turtle Village and Blue Canyon Country Club are two other places to visit that come recommended. Kayaking and waterskiing offer great chances to get out on the surrounding water, or you can seek out an adventure with hiking/biking trails and ecotours nearby.
Visit our Mai Khao travel guideOpens in a new window
View more Resorts in Mai KhaoOpens in a new window
Map
555, Moo 3, Talang, Mai Khao, Phuket, 83110

What's nearby

  • Mai Khao Beach - 5 min walk - 0.5 km
  • Turtle Village - 4 min drive - 2.3 km
  • Splash Jungle Water Park - 7 min drive - 5.4 km
  • Airport Viewpoint - 14 min drive - 6.9 km
  • Nai Yang Beach - 19 min drive - 13.4 km

Getting around

  • Phuket (HKT-Phuket Intl.) - 25 min drive

Restaurants

  • ‪Sala Sawasdee Lobby Bar JW Marriott Phuket - ‬4 min drive
  • ‪Elyxr Cafe - ‬6 min drive
  • ‪Sasa Restaurant - ‬7 min drive
  • ‪Taurus - ‬4 min drive
  • ‪Marriott Café - ‬18 min walk

About this property

Renaissance Phuket Resort & Spa

Luxury resort located near Mai Khao Beach with rooms renovated in 2024
Located close to Turtle Village and Splash Jungle Water Park, Renaissance Phuket Resort & Spa provides an airport shuttle, a poolside bar and a terrace. With a white sand beach, beachfront dining and beach volleyball, this resort is the perfect place to soak up some sun. Treat yourself to a massage, a facial or a body wrap at the on-site spa. At the 3 on-site restaurants, enjoy breakfast, lunch, dinner, children's meals and Thai cuisine. Fitness classes and yoga classes are offered at the health club; other things to do include volleyball and beach yoga. In addition to a coffee shop/cafe and a garden, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
You'll also enjoy perks such as:
  • An outdoor pool and a children's pool, along with a waterslide, sunloungers and pool umbrellas
  • Free self-parking, valet parking and extended parking
  • Buffet breakfast (surcharge), free bike hire and a round-trip airport shuttle (surcharge)
  • An electric car charging station, massage treatment rooms and ATM/banking services
  • Guest reviews give top marks for the helpful staff
Room features
All 180 rooms offer comforts, such as 24-hour room service and laptop-compatible safes, in addition to thoughtful touches, such as laptop-friendly workspaces and air conditioning.
More amenities include:
  • Recycling and LED light bulbs
  • Bathrooms with rainfall showers and designer toiletries
  • 49-inch HDTVs with premium channels
  • Wardrobes/cupboards, free infant beds and daily housekeeping

All-inclusive details

All-inclusive room rates at Renaissance Phuket Resort & Spa are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Similar properties

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  • Pool
  • All-inclusive
  • Spa
  • Kids pool
9.2 out of 10, Wonderful, 843 reviews
The price is S$220
includes taxes & fees
25 Sept - 26 Sept
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • 24-hour return airport shuttle on request for a surcharge
  • Free extended parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11 AM for a fee: THB 800 for adults and THB 400 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Doppio
  • Loca Vore
  • Sand Box
  • Takieng
  • The Lounge

Things to do

  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Bicycle storage
  • Children's pool
  • Fitness classes
  • Free bicycle rentals
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor pool
  • Paddleboard
  • Sauna
  • Steam room
  • Waterslide

Family friendly

  • Arcade/game room
  • Children's pool
  • Free children's club
  • In-room cot
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 2,917 square feet of conference space
  • 3 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In a national park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • 6 steps to reach entrance
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lever door handles
  • Lift (99 centimetre wide door)
  • Low-height electrical sockets in bathroom
  • Magnifying mirror
  • Raised toilet seat (69 centimetre high)
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 4 floors
  • 7 buildings
  • Art Deco architecture
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2010
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic water bottles
  • Renovated guestrooms - November 2024
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 49-inch flat-screen TV with premium cable channels
  • IPod dock

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
The credit card used to book the reservation must be presented by the cardholder at check-in

Renovations and closures

The following facilities or services will be unavailable from August 27 2025 to October 1 2025 (dates subject to change):
  • One of the swimming pools
The property will be renovating from 15 May 2025 to 31 October 2025 (completion date subject to change). The following areas are affected:
  • Selected guestrooms

Alternative facilities are located off-site and include:

  • Business facilities
  • Health club
  • Recreational facilities

Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for THB 1900.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 10.7 per cent

We have included all charges provided to us by the property.

3rd person fees for All-inclusive rate plans: The extra-person fee for guests aged 12 and older is THB 1900 per person per night, and includes daily breakfast. The additional 3rd person charge for all-inclusive package for guests aged 12 and older is THB 1730 per person per day. Children aged 4-11 are charged THB 865 per day (includes breakfast and all-inclusive package).These additional 3rd person/children charges are compulsory, apply for the full stay, and must be paid upon check-in.
Additional person charges for Half Board rate plans: The additional 3rd person charge for guests aged 12 and older is THB 1,060 per person, per day and THB 530 per child aged 4-11. Fees must be paid at check in.
Additional person fees for Breakfast included rate plans: The additional 3rd person charge for guests aged 12 and older is THB 1,900 per person, per night and includes daily breakfast. The breakfast fee is THB 400 per person, per night for children aged 4-11 years old when sharing existing bed with parents. Fees are collected at check-in.

Optional extras

  • Fee for buffet breakfast: from approximately THB 800 for adults and from THB 400 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: THB 1900.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property uses solar energy, plus a grey water recycling system
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system, a first aid kit and window guards
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Pool access available from 7:00 AM to 7:00 PM
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is required for transport to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Phuket Renaissance
Phuket Renaissance Resort
Renaissance Phuket
Renaissance Phuket Resort
Renaissance Phuket Resort Thalang
Renaissance Phuket Thalang
Renaissance Resort Phuket
Renaissance Phuket Hotel Mai Khao
Renaissance Phuket Resort & Spa Mai Khao
Renaissance Phuket Resort And Spa
Renaissance Phuket Resort Mai Khao
Renaissance Phuket Mai Khao
Renaissance Phuket Resort & Spa Mai Khao
Renaissance Phuket Resort And Spa
Renaissance Phuket Resort Spa

Frequently asked questions

Does Renaissance Phuket Resort & Spa have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 7:00 AM to 7:00 PM. One of the swimming pools will be unavailable from August 27 2025 until October 1 2025 (dates subject to change).

How much does it cost to stay at Renaissance Phuket Resort & Spa?

As of 24 Sept, 2025, prices found for a 1-night stay for 2 adults at Renaissance Phuket Resort & Spa on 25 Sept, 2025 start from S$258.06, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Renaissance Phuket Resort & Spa pet-friendly?

No, pets are not allowed at this property.

How much is parking at Renaissance Phuket Resort & Spa?

Self-parking and valet parking are free at this property.

What time is check-in at Renaissance Phuket Resort & Spa?

Check-in start time: 3:00 PM; check-in end time: midnight. Late check-in is available during limited hours.

What time is check-out at Renaissance Phuket Resort & Spa?

Checkout is at noon.

Does Renaissance Phuket Resort & Spa provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of THB 1600 per vehicle applies.

Are there all-inclusive benefits at Renaissance Phuket Resort & Spa?

Some rate plans available at this resort are all-inclusive.

Where is Renaissance Phuket Resort & Spa located?

Located in Mai Khao, this beachfront resort is in a national park and within a 15-minute walk of Mai Khao Beach and Sirinat National Park. Turtle Village and Splash Jungle Water Park are also within 6 mi (10 km).

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Reviews

Renaissance Phuket Resort & Spa Reviews

9.4

Exceptional

9.6

Cleanliness

7.8

Location

9.6

Staff & service

9.0

Eco-friendliness

9.2

Property conditions & facilities
Rating 10 - Excellent. 511 out of 718 reviews
Rating 8 - Good. 161 out of 718 reviews
Rating 6 - Okay. 30 out of 718 reviews
Rating 4 - Poor. 10 out of 718 reviews
Rating 2 - Terrible. 6 out of 718 reviews

Reviews

10/10 Excellent

sandeep

Great location right on the beach, away from all the hustle-bustle designed and well mantained
Stayed 4 nights in May 2025

10/10 Excellent

PAK WANG NIXON

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice position, staffs are helpful, breakfast buffet has many food options
Stayed 1 night in May 2025

10/10 Excellent

ROBERTO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amplio, bonito, alberca grande, vistas buna comida, solo que está alejado de lo turístico, que para entrar está fea la avenida y sin luz, y los restaurantes tiene precios altos, hay pocas opciones de restaurantes a tu alrededor.!el resort para estar ahí muy recomendado.!
Stayed 3 nights in Jun 2025

10/10 Excellent

Christon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was immaculate. Well designed, maintained and beautiful. The staff was friendly, ultra respectful, vigilant, extra attention to detail, and do their absolute best. The food was fresh and delicious. Everything was made fresh, including if you asked for a glass of juice. They will literally squeeze the fruit into juice for you to drink. This property was everything and more.
Stayed 5 nights in Jul 2025

10/10 Excellent

SHOHEI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly to kids, clean,
Stayed 4 nights in Mar 2025

10/10 Excellent

Moshe

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing luxery hotel. Very good service.Very kind staff.
Stayed 3 nights in Nov 2024

10/10 Excellent

Josephine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wunderschönes Hotel mit super Tagesprogramm inklusive täglich Sportkurse und Fahrradtour etc. Wir haben uns sehr wohl gefühlt. Es ist in der Nähe nicht super viel los, also wenn man mehr Trubel möchte und nicht lange fahren will, lieber ein Hotel südlich vom Flughafen
Stayed 3 nights in Feb 2025

10/10 Excellent

Wendy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beach and Chill

Beautiful property, immaculately maintained, amazing staff, perfect beach - eco friendly more than I’ve seen elsewhere from straws to coffee cup covers. Near Phuket International airport.
Stayed 1 night in Dec 2024

10/10 Excellent

jieun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

넘 좋아요^^.

친절하고 깨끗하고 좋았어요ㅎ.
Stayed 1 night in Jun 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was one of my one of my favorite resorts in the world….the staff is extremely accommodating, the property and pool are beautiful and the food is totally awesome
Stayed 5 nights in Nov 2023

10/10 Excellent

William Wai Lim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort was great. Restaurants were nice and the staff were amazing. Would definitely be back.
Stayed 3 nights in Feb 2023

10/10 Excellent

Gaël

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Time

Everything is great The staff is really super nice, the rooms are beautiful and very comfortable. It was a great time
Stayed 1 night in Jun 2023

8/10 Good

Mayank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property.. beach access was a big advantage. Awesome spa. Very polite and helpful staff. Kids pool was a perfect spot to let kids have a good time in the shade.
Stayed 4 nights in Apr 2024

8/10 Good

Olivia

Liked: Cleanliness, room comfort

Amazing outdoors

Renaissance Phuket is a great hotel with an amazing outdoor space and swimming pool. It does need renovation in the rooms and bar area and a bit more attention to cleanness. Some of the staff are really good with a great sense of service. We have been coming for years, but we can’t help to notice that the service and amenities are going down every year. No more welcome plate or snacks, no more turn down service, food in room service is not to standard, they bring food without any protection on it on some occasions. Overall we love this place but it needs to go back to its original standard.
Stayed 6 nights in Apr 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not help you enough the rooms where spot on
Stayed 3 nights in Jan 2024

10/10 Excellent

Elke

Liked: Cleanliness, staff & service, amenities
Great breakfast, welcoming staff. Beds are small - queen size rather than the advertised double.
Stayed 6 nights in Aug 2022

10/10 Excellent

Wendy Louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had such an amazing stay here!! The staff are so unbelievable helpful and accommodating to anything you need and are so beautiful. The buffer breakfast is the best I’ve ever had. The resort is so relaxing and luxurious and the location is amazing, it’s right on the beach! The cafes and restaurants were amazing! Loved every minute here and am already missing it ☺️
Stayed 7 nights in Nov 2022

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet location, friendly staff and great service. Location is great if you want an escape but not that convenient if you are looking to explore. Food options are decent but could be better. Great gym facilities for those who want to keep fit.
Stayed 2 nights in Apr 2023

10/10 Excellent

Olena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our stay. The hotel is very convinient, rooms are fantastic. Very clean. The gym is the best I have seen and very unique for the hotel. Starbucks with protein shakes is unexpected and very great addition. The territory is cozy, which makes hotel stay pleasant. Only is the food is Ok, Sand restaurant has much to offer but the taste is average, would be great to improve it :) Overall I will definitely recommend the property and will back myself! Love it ☺️
Stayed 6 nights in Dec 2023

6/10 Okay

Felicia

Liked: Cleanliness, staff & service
Hotel and beach are beautiful. Impeccable customer service from staff. I was appealed to see a very large roach in my room. Then again in the breakfast area. Right beside the omelette station. I can not recommend.

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sehr freundliches und aufmerksames Personal. Wir waren mit Baby unterwegs, es wurde am Pool immer nach Schatten geschaut. Wasser und Fruchtspieße am Pool wurden verteilt. Sehr sauber, ruhig. Gute Größe der Anlage. Strand, Pool, Zimmer, Restaurants super erreichbar. Um Hotel herum leider keine anderen Restaurants, Bars, Einkaufsmöglichkeiten. Busshuttle bringt jede Stunde zu einer kleinen Shoppingmall aber für uns war da nichts dabei.
Stayed 13 nights in Mar 2024

10/10 Excellent

Leslie

For us the Villa with own pool is the best option to go for. Last time we stayed we had breakfast and diner included whereas this time we went for all meals plus two cocktails each day and a treatment each in the Spa. Having all meals was a mistake as we found that we couldn’t eat everything but for those with a large appetite it would be worthwhile. We would like to mention the lady who made up our Villa every day. Her name was Amm and she was a treasure being super efficient.
Stayed 7 nights in Apr 2024

2/10 Terrible

Christian Luther

Disliked: Cleanliness, staff & service, property conditions & facilities
#1- People here are the MOST INCONSIDERATE, we had death in the family sobwe neesed to shorten our stay, but they still charged us with the penalties. #2- Our room is by a MURKY WATER they call lagoon, creepy, jurassic park feels with baby crocodiles (or whatever those creatures were) floating around the black water. Dark dark, ambience, limited staff. #3- Mai Khao area is a tourist trap and can be your worst vacation nightmare. Would never reccomend this.
Stayed 4 nights in Oct 2023

2/10 Terrible

hassan

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in this hotel for only two days as a family they are only advertising the villas so don’t trust what you see. Please see the pictures for more reality if you do not mind hearing a rooster every five minutes then this is the perfect place for you, but most importantly, if you’re OK with mold in your bathroom and dirty room and this is definitely the perfect place for your vacation. It was a very tough experience for my daughter who is three-year-old as she woke up with and bites everywhere inside of her crib or you can call it playpen because they don’t give you a crib.. we originally booked a full week but I had to fight with Expedia and the hotel to get reimbursed because originally they refused to reimburse me even with all the ant bites on my daughter. I complained earlier in the morning about the ant bites, and then they came and cleaned. Then on the day I had to call them again for the same problem after my daughter’s afternoon nap, and more bites. OK and the food was somewhat OK as well. Definitely not worth more than $200 a day including everything.

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