Lobby sitting area

Reviews of MeliĆ” Vinpearl Thanh Hoa

5 out of 5
MeliĆ” Vinpearl Thanh Hoa
27 Tran Phu Street, Dien Bien Ward, Thanh Hoa, Thanh Hoa

Reviews

9.6

Exceptional

Rating 10 - Excellent. 77 out of 98 reviews" "
Rating 8 - Good. 18 out of 98 reviews" "
Rating 6 - Okay. 2 out of 98 reviews" "
Rating 4 - Poor. 0 out of 98 reviews" "
Rating 2 - Terrible. 1 out of 98 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Khuong

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024
Response from Nguyen Thi Nguyet - Guest Experience Manager on 20 Mar,2024
Dear Mr. Khuong, Thank you immensely for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Thanh Hoa and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future.Sincerely,Nguyį»…n Thį»‹ Nguyį»‡t - Guest Experience Manager

10/10 Excellent

mark, Leawood

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nicest hotel in the area. Very attentive staff!!!!
Stayed 2 nights in Mar 2024
Response from Nguyen Thi Nguyet - Guest Experience Manager on 8 Mar,2024
Dear Mark,Thank you for choosing Melia Vinpearl Thanh HĆ³a as your lovely destination and took your time to share with us your experience in our hotel.We are so glad to know that our services met your expectation. This is the biggest motivation we have on our road to bring to you the wonderful journey. I would share with my team about your nice compliment.We are looking forward to welcoming you back. Best Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful place and outstanding service
Stayed 3 nights in Feb 2024
Response from Nguyen Thi Nguyet - Guest Experience Manager on 2 Mar,2024
Dear Mr/Ms. Sam, On behalf of the entire team at Melia Vinpearl Thanh Hoa - thank you for your glowing review.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.Heart & soul is what matters most to us and this is how we present ourselves daily and in every action. I am delighted to read that we have met your expectations.Thank you for placing your trust in Melia Vinpearl Thanh HĆ³a and we look forward to welcoming you in the future.Sincerely,Nguyen Thi Nguyet - Guest Experience Manager

10/10 Excellent

Weihong

Stayed 1 night in Dec 2023
Response from Nguyen Thi Nguyet - Guest Experience Manager on 2 Mar,2024
Dear Mr/Ms. Weihong, Thank you immensely for taking your valuable time to write a review of your recent stay here at Melia Vinpearl Thanh Hoa and for the high ratings you have given us.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.We look forward to welcoming you back to your "Wonderful Melia" in the near future.Sincerely,Nguyen Thi Nguyet - Guest Experience Manager

10/10 Excellent

Phuong Uyen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Nguyen Thi Nguyet - Guest Experience Manager on 21 Apr,2024
Dear Ms. Phuong Uyen, On behalf of the entire team at Melia Vinpearl Thanh Hoa - thank you for your glowing review.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations.Heart & soul is what matters most to us and this is how we present ourselves daily and in every action. I am delighted to read that we have met your expectations.Thank you for placing your trust in Melia Vinpearl Thanh HĆ³a and we look forward to welcoming you in the future.Sincerely,Nguyen Thi Nguyet - Guest Experience Manager

10/10 Excellent

Chloe

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice to stay during my work trip. Staffs are all friendly and kind. Breakfast was good. Will stay here next time as well.
Stayed 4 nights in Nov 2023
Response from Nguyet Nguyen (Anna) ā€“ Guest Experience Manager on 23 Nov,2023
Dear Chloe, Thank you for such a positive review.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to a return visit from you in the future.Best wishes,Nguyet Nguyen - Guest Experience Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always like this hotel. Very good customer services and always there to help in everything. Hotel location is good with many shopping areas around which you can walk nearby.
Stayed 1 night in Oct 2023
Response from Nguyet Nguyet (Anna) - Guest Experience Manager on 16 Oct,2023
Dear Philip, On behalf of the entire team at Melia Vinpearl Thanh Hoa - thank you for your glowing review.We are delighted to read that your stay was enjoyable and that our services and hotel facilities have met your expectations. Heart & soul is what matters most to us and this is how we present ourselves daily and in every action. Equally as important, very much appreciated is your comment regarding customer services and I can assure you this has been shared with the team.Thank you for placing your trust in Melia Vinpearl Thanh Hoa and we look forward to welcoming you in the future.Sincerely,Nguyet Nguyet (Anna) - Guest Experience Manager

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My Lady and I stayed seven nights! We enjoyed our stay so much we plan to stay again on our next trip to the area. I canā€™t think of anything negative to say about our stay. The lobby is spacious and beautiful. A small pond with koi fish sits between the entrance and the check-in desk. There are four working elevators. Our room was clean and comfortable. As were the pillows and bed. Room service was superb. The dining room, where we enjoyed our breakfast buffets, was spacious and clean. Soft music played overhead. There were ample food and beverage selections. Fruits, vegetables, and pastries were ample. The gym was clean. It is a good size and can comfortably host at least 10 individuals. The pool is spacious and was very clean. All staff were polite, helpful and hardworking. A shopping mall with a cinema and arcades is connected to the hotel. If you enjoy playing billiards, thereā€™s a billiards club about a nine minute stroll from the hotel. There are plenty of eateries-including Kentucky Fried Chicken and Pizza Hut-nearby. Thereā€™s a fine and reasonably priced Vietnamese restaurant between the hotel and the billiards club where we dined three times. Thereā€™s a small but interesting museum about a 12 minute stroll from the hotel. If you like museums and interested in Vietnamese culture and history, it will be worth your time and effort. The entrance fee is 20 dongs per person. Less than a buck. An anti-aircraft gun and Soviet era MIG are displayed in front of the museum.
Stayed 7 nights in Sep 2023
Response from Nguyet Nguyen (Anna) ā€“ Guest Experience Manager on 22 Sept,2023
Dear Jose, Thank you for choosing Melia Vinpearl Thanh HĆ³a for your vacation.It was really a pleasure for us to have you as guests, and we are very pleased to know that you enjoyed your stay in Melia Vinpearl Thanh HĆ³a because that is the goal after which we work every day. It is a big honor for all of us to have you as our guest. You cannot imagine how proud we and the whole team were when reading your glowing review. It is our pleasure to read that you had an enjoyable time at our hotel because to bring happiness and satisfaction to guests are our important priority. Equally as important, very much appreciated is your comment regarding our team and facilities and I can assure you this has been shared with the team.Thank you for placing your trust in Melia Vinpearl Thanh HĆ³a and we look forward to welcoming you in the future.Sincerely,Nguyet Nguyen ( Anna)Guest Experience Manager

10/10 Excellent

TAN

Stayed 1 night in Aug 2023
Response from Nguyen Thi Nguyet - Guest Experience Manager on 29 Aug,2023
Dear Tan, Thank you for staying with us and sharing your impression. We are delighted to see that you gave us a perfect rating! Thank you! It's a real pleasure to read that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome experience. The staff are wonderful. My only complaint is the price to do laundry is awful. I paid $120USD for the laundry done during a 10 day stay. In Vietnam I could have hired someone to work for me, the whole time, for that price. Also Dasani is the worst water to offer, they add salt to it, I found I had to go buy a local brand "TrueTH" because I was chronically dehydrated despite drinking lots.
Stayed 10 nights in Aug 2023
Response from Nguyen Thi Nguyet - Guest Experience Manager. on 14 Aug,2023
Dear Mr. David, Thank you for choosing Melia Vinpearl Thanh Hoa for your stay and for sharing your impressions. We appreciate and welcome comments across the spectrum as we learn the most from what our guests notice. In terms of laundry service, we have a unit pricing on the room so that clients can see the unit price as well as the ancillary services. Besides that in the accommodation is complimentary water bottle that we have chosen from reputable Coca-Cola suppliers around the globe. Hopefully, the information provided above will provide you peace of mind with our services.Once again, thank you for your constructive feedback and we are all looking forward to welcoming you back in MeliĆ” Vinpearl Thanh Hoa. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager.

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the best hotel in Thanh Hoa. It deserved 5 stars hotel.
Stayed 2 nights in Jul 2023
Response from Nguyen Thi Nguyet - Guest Experience Manager on 28 Aug,2023
Dear Peter, Warm greetings from Melia Vinpearl Thanh Hoa. Thank you for your precious comment. We always try to improve our service and facilities day by day, therefore, your comment is a great motivation for us to keep moving forward.We are looking forward to welcoming you back. Best Regards, Nguyen Thi Nguyet - Guest Experience Manager

10/10 Excellent

Barry

Stayed 2 nights in Jul 2023
Response from Nguyen Thi Nguyet - Guest Experience Manager on 28 Aug,2023
Dear Barry, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

2/10 Terrible

Philip

Stayed 1 night in Apr 2023

10/10 Excellent

Peter

Stayed 1 night in Feb 2023

8/10 Good

LuĆ¢n, Portland

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
The best place in Thanh Hoa. Very nice and clean facility in a perfect location. The only negative thing is their Shampoo and Soap, it has to be the worst quality ever. Terrible soap for 5 star hotel, gave me dry itchy skin after 2 days, had to go buy my own. I would recommend this hotel to anyone, just bring your own shampoo
Stayed 4 nights in Feb 2023
Response from Nguyen Thi Nguyet ā€“ Guest Experience Manager on 15 Feb,2023
Dear Mr. Luan, Thank you very much for taking the time to give us your feedback.I have noted down and shared your comments with the Head of Department in charge and send this feedback to our supplier so we can look into this further to ensure our services meet our guestsā€™ expectations. We are all looking forward to welcoming you back in MeliĆ” Vinpearl Thanh Hoa. Kind Regards, Nguyen Thi Nguyet ā€“ Guest Experience Manager

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10 out of 10
A wonderful stay in a fantastic hotel. 10 out of 10 for everything
Stayed 6 nights in Jan 2023
Response from Nguyen Thi Nguyet - Guest Experience Manager on 26 Jan,2023
Dear Staurt, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team. We hope to see you again in the very near future. Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager

8/10 Good

stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and property!
Amazing high rise attached to the mall with stunning views of the city around! Our corner room literally was windows all around to take in the views, and very comfortable. The breakfast buffet was good and we also enjoy the spa with great massages (though the staff made my husband uncomfortable by telling him he was attractive before our massage). The food and beverage staff were really nice and accommodating and the manager even brought us a goodbye gift to our room which really touched our hearts. I highly recommend this hotel if you stay in Thanh Hoa. Plus the area is great to walk around. Thank you for a great Christmas stay!
Stayed 3 nights in Dec 2022
Response from Nguyen Thi Nguyet - Guest Experience Manager on 6 Jan,2023
Dear Stephanie, Thank you for choosing Melia Vinpearl Thanh HĆ³a and for sharing your kind review on Expedia. We are thrilled to read that you have enjoyed every single aspect of our hotel and that we have best your expectations. We have gladly shared your kind review with the team and take noted all your comment to improve in future. We hope to have an opportunity to serve you again. Kinds Regards,Nguyen Thi Nguyet - Guest Experience Manager

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was in good location of downtown Thanh Hoa. Staffs were friendly, polite. The restaurant manager was very helpfull. We would come back this hotel again.
Stayed 2 nights in Nov 2022
Response from Nguyen Thi Nguyet - Guest Experience Manager on 2 Dec,2022
Dear Mr. Peter, Thank you for staying with us and sharing your impression.It gives us great pleasure to know that you thoroughly enjoyed your overall experience. I have gladly shared your kind review with the team.We hope to see you again in the very near future Kind Regards, Nguyen Thi Nguyet - Guest Experience Manager.

10/10 Excellent

Long

Stayed 1 night in Oct 2022
Response from Front Office Manager on 11 Oct,2022
Dear Mr Long, Thank you for sharing your great review regarding to your stay at our hotel. We are very happy to know that our effort have met your service quality's expectation. We hope to see you again in the very near future Best Regard, LĆŖ Văn VÄ© - Front Office Manager

10/10 Excellent

Andy K.P.

Stayed 2 nights in Jun 2022
Response from Front Office Manager on 18 Jun,2022
Dear Mr Andy K.P, Thank you for sharing your great review regarding to your stay at our hotel. We are very happy to know that our effort have met your service quality's expectation. We hope to see you again in the very near future Best Regard, LĆŖ Văn VÄ© - Front Office Manager

10/10 Excellent

Ben

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice central hotel for a reasonable price.
Stayed 1 night in Jun 2022
Response from Front Office Manager on 15 Jun,2022
Dear Ben, Thank you for sharing your great review regarding to your stay at our hotel. We are very happy to know that our effort have met your service quality's expectation. We hope to see you again in the very near future Best Regard, LĆŖ Văn VÄ© - Front Office Manager

10/10 Excellent

ALCI

Liked: Cleanliness, staff & service, property conditions & facilities
stunning hotel. High quality amenities and wonderful rooms.
Stayed 1 night in May 2022
Response from Front Office Manager on 12 Jun,2022
Dear ALCl, Thank you for sharing your great review regarding to your stay at our hotel. We are very happy to know that our effort have met your service quality's expectation. We hope to see you again in the very near future Best Regard, LĆŖ Văn VÄ© - Front Office Manager

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2022
Response from Front Office Manager on 5 May,2022
Dear Andrew, Thank you for sharing your great review regarding to your stay at Vinpearl Hotel Thanh Hoa. We are very happy to know that our service quality have met your expectation. We hope to see you again in the near future Regards, Le Van Vi - Front Office Manager

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really good. Even with the slight problem where the room heater was having some problem, they managed to get it done up quickly. The technician was there monitoring also. Very good service and customer support
Stayed 1 night in Dec 2021
Response from Hotel Management Board on 6 Jan,2022
Dear Mr. Philip, Thank you very much for taking time to share your experience and choosing Vinpearl Hotel Thanh Hoa. We are glad to learn that you had a comfortable stay, and also pleasure to read that you satisfied with our customer service. Please rest assured that your valued comment is shared to our Team. That motivates us to strive continuously to enhance our hotel facilities and customer service. Thank you very much again for taking time to share your experience. We look forward to welcoming you back soon. Kind Regards, Truong Minh Tien (Mr.) Front Office Manager

10/10 Excellent

nguyen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from Hotel Management Board on 23 Apr,2021
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Board of Management

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a modern, high rise hotel in the heart of Thanh Hoa. Our stay was very enjoyable, even though it was during a covid outbreak in the country and Tet holiday. We had a small problem with our air conditioning, and they quickly responded. I highly recommend this hotel, and will stay again.
Stayed 2 nights in Feb 2021
Response from Hotel Management Board on 15 Feb,2021
Dear Valued Guest, Warm greetings from Vinpearl Hotel Thanh Hoa Thank you for your precious comment. We always try to improve our service and facilities day by day, therefore, your comment is a great motivation for us to keep moving forward. Moreover, please kindly accept our sincere apology for any inconvenience may cause, and we believe that you will definitely experience a better difference at our hotel in the next trip. We are looking forward to welcoming you back. Best Regards, Nguyen Tien Thinh Front Office Manager

10/10 Excellent

Ronald

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Vietnam Reciew
Stay was amazing
Stayed 1 night in Oct 2020
Response from FOM on 16 Oct,2020
Xin chĆ o Ronald, We would like to express our sincere thanks to you for sharing your kind feedback regarding your recent stay at Vinpearl Hotel Thanh Hoa. We are glad to read that you had a memorable stay and you enjoyed our facilities. At Vinpearl, what we aim for is the satisfaction of our customers, and it is a delight that you were happy with the services provided by our caring staff. Your warm words will be shared with the team, as it is a great source of motivation. The Vinpearl Hotel Thanh Hoa team sincerely looks forward to your return in the future. Sincerely, Nguyen Tien Thinh Front Office Manager

10/10 Excellent

Eunkyoung

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
like this hotel.
perfect staying with my kids!
Stayed 3 nights in Jan 2020
Response from FOM on 19 Apr,2020
Xin chĆ o Eunkyoung, We would like to express our sincere thanks to you for sharing your kind feedback regarding your recent stay at Vinpearl Hotel Thanh Hoa. We are glad to read that you had a memorable stay and you enjoyed our facilities. At Vinpearl, what we aim for is the satisfaction of our customers, and it is a delight that you were happy with the services provided by our caring staff. Your warm words will be shared with the team, as it is a great source of motivation. The Vinpearl Hotel Thanh Hoa team sincerely looks forward to your return in the future. Sincerely, Nguyen Tien Thinh Front Office Manager

8/10 Good

abdulaziz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from FOM on 20 Apr,2020
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management Board

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome!
Very frindly staffs and excellent service. We will go back this property.
Stayed 2 nights in Jan 2020
Response from FOM on 10 Feb,2020
Xin chĆ o Philip, We would like to express our sincere thanks to you for sharing your kind feedback regarding your recent stay at Vinpearl Hotel Thanh Hoa. We are glad to read that you had a memorable stay and you enjoyed our facilities. At Vinpearl, what we aim for is the satisfaction of our customers, and it is a delight that you were happy with the services provided by our caring staff. Your warm words will be shared with the team, as it is a great source of motivation. The Vinpearl Hotel Thanh Hoa team sincerely looks forward to your return in the future. Sincerely, Nguyen Tien Thinh Front Office Manager

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good
Stayed 4 nights in Nov 2019
Response from FOM on 10 Feb,2020
Xin chĆ o Peter, We would like to express our sincere thanks to you for sharing your kind feedback regarding your recent stay at Vinpearl Hotel Thanh Hoa. We are glad to read that you had a memorable stay and you enjoyed our facilities. At Vinpearl, what we aim for is the satisfaction of our customers, and it is a delight that you were happy with the services provided by our caring staff. Your warm words will be shared with the team, as it is a great source of motivation. The Vinpearl Hotel Thanh Hoa team sincerely looks forward to your return in the future. Sincerely, Nguyen Tien Thinh Front Office Manager

10/10 Excellent

Helen

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast is very poor.
Stayed 1 night in Dec 2019
Response from FOM on 20 Apr,2020
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management Board

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing stay at Vinpearl ThƔnh Hoa. This hotel is so luxurious with huge rooms and comfy beds. We were on the 27th floor with amazing views. Lots of shopping and restaurants right outside. Breakfast was amazing with endless options of local and western variety. A five star hotel at a very reasonable price, I would only stay here next time in ThƔnh Hoa.
Stayed 4 nights in Aug 2019
Response from FOM on 1 Oct,2019
Xin chao, We would like to express the sincere thank you for staying with us as well as taking your valuable time to post review in details. As you know, the appreciation tend to be the strong motivation for us to enhance the service quality in the following period. Your feedback will be cascaded to the entire hotel. We are looking forward to welcoming you back Vinpearl Hotel Thanh Hoa next time. Best Regard, Hotel Management Board

10/10 Excellent

Nestan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Front Office Manager on 28 Aug,2019
Dear Valued Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Hotel Management Board

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Front Office Manager on 21 Jul,2019
Dear Valued Guest, Thank you for having stay at Vinpearl Hotel Thanh Hoa and share your great review. We are looking forward to serving you again in the near future. Hotel Management Board

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well maintained. Spa was also very nice. Overall comfortable stay
Stayed 1 night in Jul 2019
Response from Front Office Manager on 21 Jul,2019
Dear Valued Guest, Thank you for having stay at Vinpearl Hotel Thanh Hoa and share your great review. We are looking forward to serving you again in the near future. Hotel Management Board

8/10 Good

Riza D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, best location in the area
Stayed 26 nights in Mar 2019
Response from GM on 17 Jun,2019
Dear Valued Guest, We would like to express our sincere thanks to you for sharing your kind feedback regarding your recent stay at Vinpearl Hotel Thanh Hoa. We are glad to read that you had a memorable stay and you enjoyed our facilities. At Vinpearl, what we aim for is the satisfaction of our customers, and it is a delight that you were happy with the services provided by our caring staff. Your warm words will be shared with the team, as it is a great source of motivation. The Vinpearl Hotel Thanh Hoa team sincerely looks forward to your return in the future. Sincerely, Pham Vu Hoang General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from GM on 17 Jun,2019
Dear Valued Guest, We would like to express our sincere thanks to you for sharing your kind feedback regarding your recent stay at Vinpearl Hotel Thanh Hoa. We are glad to read that you had a memorable stay and you enjoyed our facilities. At Vinpearl, what we aim for is the satisfaction of our customers, and it is a delight that you were happy with the services provided by our caring staff. Your warm words will be shared with the team, as it is a great source of motivation. The Vinpearl Hotel Thanh Hoa team sincerely looks forward to your return in the future. Sincerely, Pham Vu Hoang General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from FOM on 20 Apr,2020
Dear Valued Guest, Thank you for the review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thinh Nguyen Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most thing I like at the Hotel is the Spa services. This is the must try if you are staying at this Hotel. Excellent job done by Phuong & Phuong. Even I have some small issues with the front desk. But the front desk manager Vi was helping me with very professional manner. All staffs was very well trained. Good job for Dang too.
Stayed 2 nights in Jan 2019
Response from Hoang Ly on 30 Jan,2019
Dear Valued Guest, Thank you for sharing with us your details and wonderful feedback about your stay here at Vinpearl Hotel Thanh Hoa. It truly warms our heart to know that you had an memorable stay at our hotel. It is nice to know that you have enjoyed our Vincharm Spa. We pride ourselves in providing tailored service to the needs of each guest. We are glad to hear that you have the good experience while staying in our hotel. Thank you again for sharing your experience and we are looking forward to have the pleasure to welcome you back Vinpearl Hotel Thanh Hoa. Warm regards, Hoang Ly Front Office Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, convenient location, good service. We have a great time with all the amenities at this hotel.
Stayed 2 nights in Dec 2018
Response from Hoang Ly on 28 Dec,2018
Dear Valued Guest, Greeting from Vinpearl Hotel Thanh Hoa, Thank you very much for taking time to share your delightful review with us . We are all pleased to read that your stay with us was thoroughly enjoyable. We truly appreciate your praises and we cannot wait to offer you another memorable experience. We look forward to having the opportunity to serve you many more time in the nearest future. Sincerely yours, Hoang Ly Front Office Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from FOM on 20 Apr,2020
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Thinh Nguyen Front Office Manager

10/10 Excellent

kyoji

Stayed 1 night in Dec 2023

10/10 Excellent

SHANG TA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

10/10 Excellent

wei han

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023

8/10 Good

SHINICHIRO

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
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Stayed 1 night in Nov 2023
Response from Nguyen Thi Nguyet - Guest Experience Manager on 3 Dec,2023
Dear Shinichiro, Thank you for taking the time to share your experience with us and other valued guests.Your gracious comments regarding our team and their efforts are received with sincere appreciation. We are delighted to know you enjoyed your stay. We are looking forward to welcoming you again soon. Sincerely,Nguyet Nguyen - Guest Experience Manager

8/10 Good

SHAN PIN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ꗩ餐Ꙃęø…ę½”äŗŗå“”ęœŖåŠę™‚ę•“ē†é¤ę”Œé€ ęˆē”Ø餐Ꙃ餐ē›¤åˆ°č™•ę”¾ē½®é¤ę”Œ
Stayed 1 night in Nov 2023
Response from Nguyet Nguyen - Guest Experience Manager on 23 Nov,2023
Dear Mr. Shan Pin, Thank you very much for sharing your feedback about Melia Vinpearl Thanh Hoa. It has come to our regret to learn that we are short of providing a flawless service to you on this visit. We are terribly sorry for any shortcomings you have experienced during your stay with us. It is my utmost priority to firstly address the issue promptly with the management team and improve our service immediately.We truly hope to have another opportunity to welcome you back and be able to demonstrate the norm of Melia Hotels & Resort.Warmest regards,Nguyet Nguyen - Guest Experience Manager

10/10 Excellent

HO JIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Nguyet Nguyen (Anna) ā€“ Guest Experience Manager on 4 Oct,2023
Dear Hojin, Thank you for choosing Melia Vinpearl Thanh Hoa and for sharing your kind review. We are delighted to see that you gave us a perfect rating! Thank you! Your positive feedback is an inspired motivation for us to continuously enhance our service and hotel facilities.We look forward to welcoming you back again in the near future.Best Regards, Nguyen Thi Nguyet - Guest Experience Manager

6/10 Okay

Nhung

Stayed 1 night in Sep 2023
Response from Nguyet Nguyen (Anna) ā€“ Guest Experience Manager on 16 Sept,2023
ThĆ¢n chĆ o chį»‹ Nhung, Cįŗ£m Ę”n chį»‹ Ä‘Ć£ dĆ nh thį»i gian quĆ½ giĆ” cį»§a mƬnh đį»ƒ Ä‘Ć”nh giĆ” chįŗ„t lĘ°į»£ng dį»‹ch vį»„. ChĆŗng tĆ“i rįŗ„t tiįŗæc rįŗ±ng giai đoįŗ”n nĆ y khĆ”ch sįŗ”n chĘ°a cĆ³ cĘ” hį»™i đʰį»£c phį»„c vį»„ vĆ  tiįŗæp Ä‘Ć³n chį»‹ tįŗ”i Melia Vinpearl Thanh HĆ³a. VƬ vįŗ­y, chĆŗng tĆ“i hy vį»ng rįŗ±ng trong tĘ°Ę”ng lai sįŗ½ cĆ³ dį»‹p đʰį»£c chĆ o Ä‘Ć³n vĆ  phį»„c vį»„ chį»‹ tįŗ”i thĆ nh phį»‘ xinh đįŗ¹p nĆ y.Mį»™t lįŗ§n nį»Æa, xin chĆŗc chį»‹ sį»©c khį»e vĆ  hįŗ¹n gįŗ·p lįŗ”i chį»‹ trong thį»i gian sį»›m nhįŗ„t. TrĆ¢n trį»ng, Nguyį»…n Thį»‹ Nguyį»‡t ā€“ Quįŗ£n lĆ½ trįŗ£i nghiį»‡m khĆ”ch hĆ ng

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Excellent facilities and cuisines but donā€™t trust the front desk anything because they forgot everything which theyā€™ve promised you.
Stayed 2 nights in Sep 2023
Response from Nguyet Nguyen (Anna) ā€“ Guest Experience Manager on 16 Sept,2023
Dear Chiu Ya-Lin, Thank you for taking the time to leave constructive feedback on your recent stay with us. We appreciate and welcome comments across the spectrum as we learn the most from what our guests notice. To ensure that everything is shared with the Head of Department in charge, I hope to have the opportunity to speak with you regarding what happened. And then we will take all necessary steps to ensure we provide the best service and care for our guests.Once again, thank you for your constructive feedback and we are all looking forward to welcoming you back in MeliĆ” Vinpearl Thanh Hoa. Kind Regards, Nguyen Thi Nguyet (Anna) ā€“ Guest Experience Manager