Hotels near The Palm

"Hotel was very convenient to the airport with early morning travel. There was an odd smell on the 3rd floor and bar area. The breakfast was very decent with good access hours. Overall this was a good hotel and you can literally walk to the airport without going outside."

"We had an amazing stay at the Hampton Inn & Suites: San Juan. The daily INCLUDED breakfast was amazing. Our little ones absolutely LOVED it. The pool and hot tub were so clean and so nice to enjoy. And even though it’s so close to the airport, unless you’re out of your room… you barely hear the planes. It’s also great that they have a later checkout time than most places (check out is at noon). The hotel itself is very clean and tidy. Any staff members we interacted with were very kind, friendly, and offered a service with a smile. Absolutely no complaints about our stay…. Or at all. About the area…. It may look sketchy…. And it absolutely CAN be. However, we travel to Puerto Rico about 3 times a year and we prefer to stay in Isla Verde/Carolina. This property is within walking distance of so many restaurants, shops, and the beach."

"$45 resort fee EACH DAY plus you have to pay for your own parking each day! We didn’t even use any of the amenities at the hotel, we literally just slept there"

"Absolutely terrible experience. I would not recommend staying here. The room was not clean or sanitary — I found a roach in the room, which is completely unacceptable for any hotel. It made me feel uncomfortable and unsafe the entire time. When I reported it to the front desk, the service was just as bad as the room. Staff were unhelpful and dismissive, and instead of properly resolving the issue, they made the situation more stressful. At first, they refused to refund me at all. Then they said they would only refund me if I checked out immediately, leaving me with nowhere to go. This is not how you treat paying guests, especially when the issue is clearly the hotel’s fault. Poor cleanliness, poor customer service, and no accountability. Save your money and stay somewhere else."

"Ocean and city view, room was super nice and clean. Nice that beach chairs were included with stay and the staff were all super friendly and kind. Extra bonus was complimentary sangrias at the front desk! The pool was nice and warm and drinks were available. They also had a salon and wellness center to do yoga. I would go stay here again!"

"staff was very nice and welcoming, checkout was super easy, nice pool! "

"Everything was excellent"

"My room toilet was broken. Hard to find good food. One coffee shop and line was 30 min wait on average just to order. I had asked for conditioner for my room numerous times and was told some would be brought to my room. Never got any. Stayed one night pre cruise. Would not recommend. "

"Everything was Great. Location, staff, resturant,pool,beach access,breakfest. "