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Reviews of Capsule Hotel Shinjuku 510

1.5 out of 5
Capsule Hotel Shinjuku 510
2-40-1 Kabukicho, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

7.0

Good

Rating 10 - Excellent. 15 out of 108 reviews" "
Rating 8 - Good. 48 out of 108 reviews" "
Rating 6 - Okay. 30 out of 108 reviews" "
Rating 4 - Poor. 10 out of 108 reviews" "
Rating 2 - Terrible. 5 out of 108 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

eduardo, new zealand

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Smoky hotel
The smoke of cigarette is extremly strong you can hardly breathe and the shower rooms gives u a strong headacche of the strong chemicals they use to stirilize . The capsule experience its cool the thing that really put me absolutely off is that people smoke inside.

8/10 Good

Jeffrey, Canada

Liked: Cleanliness, staff & service
Cool place, great price. Neat experience.
This is a traditional Japanese capsule hotel. Most of the guests there are Japanese locals. Besides myself, I didn't see any foreigners. The staff there were quite friendly. Though they didn't speak much English. It was a neat experience staying there. You don't wear shoes inside. When you go in you put them in a locker and you can either wear slippers, go barefoot or in socks. They don't have showers. Instead it's a communal bath area where you get a little plastic stool to sit on and have a showerhead on the end of a hose. Soap, shampoo, disposable razors etc. are included. They give you towels and a robe and shorts. Most of the guests wear these whenever they're inside. There's a sitting area with vending machines and tables and a TV wear a lot of guys hang out. The area is a bit seedy (which may or may not suit you). I happen to think it was colourful. There are a lot of bars and restaurants and other entertainment establishments in the immediate area. The capsule itself was perfectly fine as far as I was concerned. Bring ear plugs just in case you get a lot of snorers in your section. I didn't have a problem with noise. Note: The men's hotel is on the second floor. There is a ladies only version of this hotel on street level.

6/10 Okay

joy, hong kong

Liked: Staff & service
Medium
Staffs nice...can keep luggage before checkin but not checkout...my capsule is non smoking, but I can find smoking mark in my capsule...hotel located in red light area...not good but according the price in Shinjuku, not bad

4/10 Poor

Nick, Australia

Disliked: Room comfort
Decent for what it is
Having never stayed in a capsule before I can't compare experiences, however my stay at shinjuku 510 was mixed. The staff were friendly and helpful, the building and capsules old but clean. The capsules old use a curtain which meant the noise of people coming and going could be an issue. Overall a decent place if this is what you're looking for.

6/10 Okay

Christopher C, Yokosuka

Liked: Cleanliness, staff & service
Disliked: Room comfort
be careful
all and all the stay was okay, however the address listed is nowhere near to the actual site of the hotel I wandered around for maybe 30 minutes before I was able to stumble upon the actual hotel and I only recognize did you to some of the pictures that have been posted on hotels.com.besides that side checking in with the reservation was very easy checking out was extremely easy as well, the location isn't that bad.I wouldn't say I would recommend this to friends and family, but if I needed to stay the night in Shinjuku again I wouldn't have a problem staying here.

6/10 Okay

fred, canada

Everything seemed OK for the money , but the front desk not helpful

8/10 Good

Bob, Osaka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Shinjuku Capsule 510
Pleasantly surprised with this establishment. Clean and comfortable.

6/10 Okay

Stu, Canada

Liked: Cleanliness, staff & service
good location capsule hotel
Its a capsule hotel, period. Good location. Hard to find as map location is wrong. Best to ask at Shinjuku station information booth. Google-ing addresses usually wrong in Japan - weird system. Look for green trim of building.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you could expect for the price. Area isnt too busy, but very close to bustling Shinjuku. Convenient. They did not speak much english at all but were very friendly/accommodating to a Westerner. Only issue was first night my capsule did not have working light, they offered to move me, but I declined since i was going directly to bed, they fixed it the next day. Breakfast is good and cheap. Wifi was a little spotty at times. Almost everyone staying was a Japanese businessman. Very authentic.

2/10 Terrible

Roger, London

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not worth the money
I have stayed many times in Japan, and many capsule hotel, but this is by far the worst i have stayed in. Unless you are a smoker and want to passively smoke your entire stay, then avoid. I got woken up by the cigarette smoke it was so bad, and i was on a non smoking floor. So bad after 3 hours of checking in i gave up my 2 nights accommodation, even they would not give any refund. Facilities were ok, but nothing more. Quite run down place. Location near Shinjuku is actually really good, but it took me over an hour to find the place. All the locations on internet for this place are incorrect. Do not look it up on google maps as it's incorrectly located. Was a nightmare to find. I've travelled over 6 weeks in Japan and this was by far the worst stay I had. I dont normally post a bad review, but its only fair to other travellers I share my experience. Be warned.

6/10 Okay

Stefan, Usa

Liked: Cleanliness, room comfort
Ok
You can get better for the price elsewhere but this one is right in Shinjuku. 10 minutes walk from Shinjuku East, some English speaking staff, good internet and a clean capsule. They got safety boxes where you can deposit all your valuables you don't need during the day for free. Good Japanese breakfast is offered in the morning for fair price. Only Japanese style showers that means you shower in a room with all the other guys sitting on some plastic pot but for me it was alright. Summary: if you want a place to sleep for cheap in Shinjuku red light district that's your place.. Overall it was good!

8/10 Good

Afif Hanifah, Semarang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay
Affordable. Good location. Easily to reach. Close to subway station. A lot of choices for restaurant and entertainment.

6/10 Okay

Christian, Norway

ok
It was a ok stay. I got what I needed and that was a bed.

8/10 Good

Tom B, Oslo

Liked: Cleanliness, staff & service, room comfort
Typical capsule hotel
Enjoyed my stay in a capsule. The capsules are getting old, but they sure do their job. The location is quite central and the staff is helpful to the degree they can!

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Got totally ripped off
I booked this place for my son who had 1 night in Tokyo. Firstly I booked him in the wrong night - a day before he was due to arrive. No problem I thought I'll just book again for the next night and didn't worry about cancelling the initial booking as they don't give a refund anyway. My son arrived and spoke to the desk clerk, she claimed that there was no booking made for him for that day and she had no knowledge of him. This was clearly a lie as she then went on to ask him "didn't you have a booking for last night'? His iphone had stopped working so was unable to show her the booking confirmation and she demanded he pay cash if he wanted to stay there(pretty sure that money would've gone straight in her pocket) and then went on to tell him he couldn't get access until 4pm! It clearly stated on the hotel information that they had a 24 hour check in policy! Anyway he was very tired and went ahead and paid the money so he could stay there although he had to wander around the streets of Tokyo for hours until 4pm. Basically a dishonest person on reception and now I am out of pocket for a nights accomodation which I have no way of ever getting back. A good example of making sure you have booking numbers with you at all times.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities

8/10 Good

NobuM, Pittsburgh, PA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good stay and good price
This hotel is a capsule hotel, so if you know what you are getting into, this hotel is a good value. This capsule hotel is a bit dated, but it has a public bath/sauna, resting lounge, cafeteria space (breakfast is about $6) and locker space. The locker space is narrow, so usual carry-on suitcase will probably not fit, but the hotel front desk can keep the bag safe in their office. If you have an extended stay, they have a storage location (it seems less secure) behind the public resting lounge. Public toilet (dorm style) provides enough privacy and has basic toiletry, such as razor and toothbrush. Overall, this capsule is a solid value if you do not mind hearing people outside of the capsule (there is only a blind to separate between the capsule and the hallway) and if you do not mind a small space with occasional loud laughters from the neighbor's capsule.

8/10 Good

Brett Jensen, Dallas, Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cool experience and great value
This was really well set up. I wish other cities had these. The staff was super nice as well, even though English wasn't spoken.

8/10 Good

Thomas, Fernandina Beach, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Cheap Stay!!
It comes down to what you look for in a hotel. This is a capsule hotel, not a luxury. Very traditional Japanese. For multiple night stays, you will have to check out each day (for cleaning), but the staff will hold your bags until you check back in. Excellent service, even without being able to speak Japanese, employees did everything they could to help me. Beds were comfortable and quiet, 15 channels of cable, good internet in the beds. Traditional Japanese bath. Excellent location 1 block from all your entertainment needs. If you are just looking for a cheap place to lay your head while seeing the city, this is it.

8/10 Good

Russ, Beijing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great experience
Different but well worth experiencing. Capsule was comfortable and clean and not too much noise from other guests. Quarter of the price of anything else around so great for those on a budget. Even if not you have to try it just for the experience.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En-capsule-ated
I thought this place was weird but great, my first time in a capsule hotel. The bathing area is communal, replete with sauna, hot and cold pools, and sit down showers. Free Wi-Fi.

6/10 Okay

Verified traveller

Good value
Good place to stay for a small budget

6/10 Okay

Non, Boston, MA

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
An old-fashioned capsule hotel in a great location
This is an old-fashioned capsule hotel, which is located right in the heart of Shinjuku. It's very convenient to get there from the Tokyo metro (subway) as well as other train stations. There're tons of bars and convenient stores around the area, as well as shopping malls, and batting range! I wasn't 100% satisfied with the condition of the hotel as it's quite old (so, the locker, the floor, the table, and basic amenities make sound when you use them), although my personal capsule was absolutely clean and nice. The bathroom was big and nice. The other thing is that the smoking and non-smoking areas are not completely separated, so you could smell the cigarette anywhere in the building (I was fine with that when I was a smoker myself, but now it's quite difficult to deal with).

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Go for the price but stay for the baths.
First time staying in a capsule hotel and the experience was great, especially the Japanese style bathing room. I was timid at first but after trying it, it was incredibly enjoyable. If you are someone who requires your own personal space either step out of your comfort zone or go somewhere else. But for what you get, in this location, for the price, it really is unbeatable. Highly recommend, just be prepared to deal with other people and their customs and you will be totally fine.

8/10 Good

??

Liked: Cleanliness, property conditions & facilities
泊まる分には問題ありません。
Stayed 1 night in Dec 2021

6/10 Okay

Hiroshi

Stayed 1 night in Dec 2021

8/10 Good

Manabu

Liked: Staff & service, amenities, property conditions & facilities
6時間程度の睡眠なら 風呂がゆっくり入れて最高(笑)
Stayed 1 night in Nov 2021

8/10 Good

HIROTAKA

Liked: Cleanliness, staff & service, property conditions & facilities
快適に過ごせる
普通のカプセルホテル。 歌舞伎町の真ん中にあるのに格安！ 快適に過ごせる。サウナがないのが残念。
Stayed 1 night in Nov 2021

4/10 Poor

Verified traveller

施設は悪く無いが、定価よりも高額な料金の提示はいただけない。
Stayed 1 night in Mar 2021

6/10 Okay

Ka Kit

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Liked: Staff & service, amenities
wifiが繋がらないときがある
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service
Disliked: Room comfort
マナー違反者
館内の巡回をもっとして欲しいです。 カプセル内で飲食している人、携帯電話している人を取がいました。取り締まり下さい。
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
料金の割には充実していて、再度利用したいです。
Stayed 1 night in Oct 2019

8/10 Good

namho

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
조아요^^
다른 캡슐들은 아침 10까지 매일같이 비워줘야해서 그게 힘들고 지치다보니 잘 안가게 됐었는데요 여긴 12시까지만 비워주면 되니 너무 편히 쉴 수 있었습니다 와이파이 잘 되고 조금 좁지만 욕탕도 있어서 씻기에도 좋았습니다 남자분들 하루 이틀 이라면 충분히 추천합니다 저도 다시 이용 하겠습니다 ^^
Stayed 2 nights in Aug 2019

8/10 Good

yamada

Liked: Staff & service, property conditions & facilities, room comfort
遅くに受付をしたのですが、とても丁寧に対応してくれました。ロビーも清潔で過ごしやすかったです。 歌舞伎町を抜けた所にあるのが、見つけにくいですが、賑やかでいいです。
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities
施設が古いので仕方ないが、全体的に綺麗にされていました。 また利用したいと思います
Stayed 1 night in Aug 2019

8/10 Good

みやび　ひかる, さいたま市

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
お風呂はゆったりとしていてよかった。また、ベッドルームの広さが思っていたより幅があり気持ちよく眠れた。他も特に問題なく気持ちよく過ごせました。機会があればまた利用します。
Stayed 1 night in Aug 2019

8/10 Good

leo, 名古屋

Liked: Staff & service
文句が言えないくらい安い
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
歌舞伎町近辺と聞いて、ちょっと怖かったのですが、清潔でスタッフさんもとても親切でした。飲食施設が無かったのが残念ですが、安価で大満足でした。また利用させて頂きます。
Stayed 2 nights in Aug 2019

6/10 Okay

Mizuki

Liked: Staff & service
値段の割にお得
終電が無くなり直前に取り宿泊しました。 直前だった為チェックインに時間はかかりましたが、フロントの人の対応は物腰が柔らかくなかなか良かったです。 あとお風呂がしっかりとついており、シャワーの水圧も強くて良かったです！ シャワーブースみたいのを想像してたので、浴槽に入れてサッパリしました。 カプセルホテルも古いながらも寝るだけと考えるなら、不潔感は無いし問題なかったです。
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
設備も整っており大変満足です。電源コンセントのないカプセルホテルは結構多いのですがここはベッドに常備されており助かりました。
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Daisaku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
☺️
店員さんの対応が良かったですね！
Stayed 2 nights in Jun 2019

10/10 Excellent

Daisaku

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
清潔で便利で安くて良かった！
店員さんの対応がとても気持ちが良かったですね！
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019