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Reviews of The Sorapia Tokyo

2.5 out of 5
The Sorapia Tokyo
5-11-11 Mukouijima, Tokyo

Reviews

8.4

Very good

Rating 10 - Excellent. 77 out of 158 reviews" "
Rating 8 - Good. 53 out of 158 reviews" "
Rating 6 - Okay. 18 out of 158 reviews" "
Rating 4 - Poor. 5 out of 158 reviews" "
Rating 2 - Terrible. 5 out of 158 reviews" "

8.4/10

Cleanliness

7.6/10

Staff & service

7.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Bridget

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, bright, quiet. We stayed here three nights and then were supposed to go elsewhere but we decided against it and booked another three night in this same building since the area is grea and the building was so well maintained.
Stayed 3 nights in Oct 2019

4/10 Poor

Ivan, Toyko

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Clean property, laundry and a kitchen included, with a small balcony and big room to stay. A little bit far from the train station, almost 10 min walking the staff is not going to clean the house during your stay because it is basically a property, not treated as a hotel. Instructions to how to turn the lights, tv, ac, dryer are in a separate manual that you need to read because everything is in Japanese. So confusing. The toilet is separate from the bath on a second room.
Stayed 2 nights in Nov 2019

8/10 Good

Jennifer, Rochester NY

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
The view was gorgeous. It was SO FAR from any station (there were two) and to get there was a series of twists and turns, so much that i STILL had to use google maps to find my way after a week! The location was a few minutes from a 7-11, so that was nice to have. It was a nice secure apartment, with a washer (no dryer, but there is a balcony with clothes rack), microwave, stove, sink, a large full bed and a pull out twin bed. I had 2 children, so one actually opted to sleep "in the closet" on a futon mat they had. It was a tight squeeze, but it was definitely liveable. The biggest issue we had was the garbage. Our garbage filled up and we had no garbage bags or anything we could do with it (we are told not to take it out). We didn't contact them about it (it felt weird sending a message to ask them to take our garbage out), so I guess that's on us. Pro: clean, had a great view, all the amenties we needed. Con: SO FAR from the station. Not enough places to put garbage. REALLY FAR from the station. The hotel was far off the map from places we ended up wanting to see, so it took a long train ride to get to sightseeing places.
Stayed 6 nights in Nov 2019

2/10 Terrible

tnxo, Toronto, ON

Travelled with partner, Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In the middle of a residential area. The building stands in a small street. The building itself is not up kept and it maintained during the day. There was a flood left on the first floor for the duration of our stay. False advertisement by the property itself. It says sleeps four, it was all a lie. One travel companion had to sleep in the closet and nothing was done by the host and or Expedia. We were told we booked a non smoking room with two twins (bed and futon). The location is not ideal for most of the stay since the closest station is roughly a 10 mins walk, but since it is an airport line, it will cost a whole lot more to travel around Tokyo. It states that Haneda Airport is roughly a 20 mins drive but which is not true. Also there was a weird odour in the apartment as if something is rotting.
Stayed 2 nights in Oct 2019

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A comfortable place to stay
The bed and futon were reasonably comfortable and the kitchen was fine as well. We stayed for five days and since there was no broom, dustpan, or vacuum, the place started to get a little dusty. It would be very very helpful for there to be at least a broom to keep the floors clean. The neighbourhood is quiet and about a 20 minute walk to the subway, which is right beside the Tokyo Skytree. To get to Shinjuku or Shibuya or even the market at Tsukiji takes a while because of the walk from the hotel to the subway and the distance from the city centre. Overall, it was a comfortable and relatively affordable place to stay in Tokyo, with the Skytree and Senso-ji within walking distance.
Stayed 5 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It ia an amazing cozy place to stay. Very quiet and friendly neighborhood.
Stayed 9 nights in Aug 2019

10/10 Excellent

Thillairajan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay was good. Rooms are clean, easily accessible. But the problem is the kitchen utensils were not clean. Other than that everything was perfect. Thank you.
Stayed 2 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was fantastic for a family with 2 children. There were many towels, duvets; also iron and ironing board, washing powder, dish soap. Big bottles of shampoo, hair conditioner, bodywash. I brought everything unnecessarily. It is not that far from the metro stations, a quiet residential area with markets on your way to the hotel. The best part is we watched the fireworks festival from the hotel. It was fantastic. Thank you very much for such a nice, new, quiet and clean place.
Stayed 7 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2019

2/10 Terrible

Verified traveller

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was there for 9 days. They refuse to take the garbage out.
Stayed 9 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice small apartment hotel, clean and well equipped. I can thoroughly recommend this as an excellent place to stay. I will book again with no hesitation. The only down side is that it is 9 minutes walk away from the metro which is an issue if you are coming with suitcases. You can come by bus but that is not totally easy in Tokyo for foreigners.
Stayed 2 nights in Jun 2019

10/10 Excellent

Lisa-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay very close and convenient. The hotel held our bags so we could explore prior to check in so that was fabulous
Stayed 2 nights in Jun 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities
Modern property Comfy beds.. Very far from station (11m walk) and from central Tokyo (35m from Hikifune). Was cleaned but was still a bit dusty when we got there. They don't provide slippers, so bring some. If staying for more than 2 nights, it would be good if they could leave a dustpan and brush of some kind, but there isn't any provided.
Stayed 1 night in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Apr 2019

8/10 Good

kerry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is small but very clean. We love walking on the small streets around the area.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean and spacious. It has a washer and hangers to dry. Also, it provided many blankets and pillows.
Stayed 1 night in Apr 2019

8/10 Good

Pete

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the security throughout the complex. It was very modern and more than we expected. The room was nice and cozy, with a fabulous view on the balcony. The shower room was the best!
Stayed 1 night in Mar 2019

8/10 Good

Lisbeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Traditional Japanese Neighborhood Stay
I really enjoyed my stay. The room was perfect in every which way, the neighborhood was lovely. I would stay there again and again and again.
Stayed 6 nights in Mar 2019

10/10 Excellent

Mymy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room is good. But I think this place little bit far from the station.
Stayed 3 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Staff & service
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Disliked: Cleanliness, staff & service
Im the one who supposed to be upset of your service because u were not responsible of your job. They didnt throw the trash since the first day we came in till we checked out, second ur room smell so bad especially the washing machine area! We have to open the window to let the air flow and its so cold outside! They didnt put enough tissue for us too! and also u didnt replace the shampoo and soap. We did email u for our complain though but no replied. We are so disappointed of your services!
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Stayed 5 nights in Jan 2019

10/10 Excellent

Verified traveller

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was really adorable !! It was clean and had everything we needed. It was very affordable and in a nice quiet neighborhood.
Stayed 6 nights in Jan 2019

8/10 Good

Verified traveller

Stayed 4 nights in Nov 2018

8/10 Good

Isabella, Sydney, Australia

Liked: Cleanliness, property conditions & facilities, room comfort
It was a clean place. Not quite close to the subways but it’s not too far to walk (personally), still wish it was closer. Around our 5th night we had noisy neighbours above and it kept going even until 2am. Stopped after 3-4 nights later. All cooking utensils and laundry was there at our disposal. Didn’t have toothbrush/paste but we brought those already. Good place to be overall. Only downside is the distance from the stations (and the neighbours were misfortunate).
Stayed 9 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very organized info for everything Very good location Everything needed was there
Stayed 1 night in Sep 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice apartment about 10 minute walk to hikifune and keisei hikifune lines. Those lines are a bit more expensive than the JR and the metro but convinient to go to Skytree and Asakusa! The place was really nice and clean!! Maybe need an air freshener in the washroom though because the sewage smells from the toilet.
Stayed 5 nights in Sep 2018

10/10 Excellent

Tamara, New York. NY

Liked: Cleanliness, property conditions & facilities, room comfort
The room was very comfortable & clean.
I had an amazing time. What a great experience. I plan to visit again, soon.
Stayed 1 night in Feb 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s good, but it’s not closed to not subway.
The hotel condition is good according to it’s price. But it’s not closed to bus or subway stations.
Stayed 2 nights in Feb 2018

4/10 Poor

Charles, Melbourne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room but not close to Tokyo Skytree
Advertised as 0.0km from Tokyo Skytree but was actually a good 15 minute walk. Hotel itself was comfortable and Japanese locals were really helpful in helping me adventurely finding hotel.
Stayed 1 night in Jan 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Overall quite good. Some instructions were not clear in english
Stayed 8 nights in Jan 2018

10/10 Excellent

Jagriti

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean, good location, awesome view 4m balcony
It was a treat after the tiring day!!
Stayed 1 night in Aug 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful apt in the middle of the city
This was one of the best places we stayed at during our 15 day trip. compact, clean, modern, pretty. Everything was well thought out and organized. They had a very helpful folder that answered all our questions from how the remote control works to info about the local area. The person in charge was also very accessible and helped guide us through the whole process. it was about a ten min walk from the closest station, through a nice, local neighborhood.
Stayed 1 night in Jul 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
New Building, inexperienced owners
No parking, Mixed up rooms, No front desk, poorly laid out room, no curtain on one window so room was extremely bright at 5 AM. Hotel owners seemed to struggle with the basic administration of their business. Mixed up the rooms(it happens), finally got it right but then called the next day not understanding the mix up. Left hand written note on a door about booking issues with another guest. Beds were small and uncomfortable. Not ideal for couples. Take your eighty dollars elsewhere.
Stayed 3 nights in Jul 2017

10/10 Excellent

Kyle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Room
The room is not big but you have everything like your home. Clean and bright.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Nice apartment
As this is an apartment there is no contact with the staff except through email. They send the directions and the code to get the key from the mailbox. Once you arrive and manage to get the key the apartment is lovely. There is a fridge and stove so you can cook. It is walking distance to the station but I needed to print the photographs the host sent showing the directions. I don't think there is much around but I didn't really explore the area.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and modern apartment
Although a bit far from transportation (the closest subway station was about a 15 minute walk away - which isn't the most convenient when you have luggage), the apartment itself was clean and modern. It had everything we needed for a comfortable stay for 2 people in Tokyo. The Shiseido products in the bathroom were a nice touch! We could even peek outside and get a beautiful view of Skytree at night, which was a bonus.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay A+++ +++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

10/10 Excellent

Ethan, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay at typical Japanese downtown
Located only one station away from the Oshiage Station, where we can reach directly from both of the Narita/Haneda Airports, this apartment enjoys an extremely good train access. It is newly equipped and the room itself is quite nice.

6/10 Okay

Verified traveller

Stayed 1 night in Apr 2020

10/10 Excellent

YaCih

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2019

6/10 Okay

TAKAYUKI

Travelled with family
Disliked: Cleanliness, staff & service
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
施設も綺麗で清潔感がありました。3人で宿泊しましたが、マットが2人分しかなく、問い合わせると、布団が1組ないですか？と返答。3人同じ金額を支払っているのに、1人分は薄い敷布のセットでした。当たり前のような返答で残念でした。その他は無いと思っていたタオルがあって嬉しかったです。
Stayed 1 night in Nov 2019

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, property conditions & facilities
駅から遠く不便なのにこの価格はちょっと高いと思いました。 お部屋はとても綺麗で過ごしやすかったです。
Stayed 1 night in Nov 2019