1 bedroom, premium bedding, blackout drapes, iron/ironing board

Reviews of Town Inn Suites Hotel

3.5 out of 5
Town Inn Suites Hotel
620 Church St, Toronto, ON

Reviews

8.2

Very good

Rating 10 - Excellent. 800 out of 1801 reviews" "
Rating 8 - Good. 553 out of 1801 reviews" "
Rating 6 - Okay. 242 out of 1801 reviews" "
Rating 4 - Poor. 120 out of 1801 reviews" "
Rating 2 - Terrible. 86 out of 1801 reviews" "

8.2/10

Cleanliness

8.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was nice
Stayed 4 nights in Apr 2024
Response from stef on 30 Apr,2024
Thank you for your kind words! We're delighted to hear that you had a great stay with us. We strive to provide our guests with comfortable and memorable experiences, and we're thrilled that we were able to meet your expectations. We hope to have the pleasure of welcoming you back in the future.

2/10 Terrible

Zackery

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived at 4pm the room wasn't ready, then when we entered our room it smelt bad of bleach and we had our 9 month old daughter with us. The free breakfast was a joke. And they charged us 40 dollars to parked. Do not recommend this place to anyone.
Stayed 1 night in Apr 2024
Response from stef on 30 Apr,2024
Dear Zackery,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We take all guest feedback seriously and will address your concerns with our team to ensure this does not happen again in the future. We strive to provide the best possible experience for all of our guests and we are sorry that we fell short in your case. We appreciate your honesty and hope you will consider giving us another chance to provide you with a better stay in the future.Warm reagrds,Stef

10/10 Excellent

david

Travelled with family
Liked: Cleanliness, staff & service
The room was really good and it worked very well for us but the room to get breakfast was very small and it was difficult to get food and and to get a seat. Also I do not remember any where on your website that stated $40 a day for parking. Maybe I missed it but it would have been good information. Overall it was a good place to stay.
Stayed 3 nights in Apr 2024
Response from stef on 30 Apr,2024
Dear David,Thank you for your feedback about your recent stay with us. We are glad to hear that you found your suite suitable for your needs. We apologize for any inconvenience you experienced with the breakfast area being crowded. We will take your feedback into consideration and see if there are any changes we can make to ensure a smoother dining experience for our guests.Regarding the parking fee, we apologize if this information was not clearly communicated on our website. We will look into making sure that this detail is more prominently displayed for future guests.We are pleased to hear that overall you had a good experience with us and we hope to welcome you back again soon. Thank you for choosing to stay with us.Warm regards,Stef

4/10 Poor

Celine

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room smelt like cigarettes
Stayed 1 night in Apr 2024

8/10 Good

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful. It was a pleasant surprise . Unfortunately the breakfast was all gone by 9.00 am. They didn’t have a really good system in place to keep the area stocked. Not sure if it was just really busy right before I got there. We didn’t stay there for the breakfast anyway. Would have been nice to get a cup of coffee. Still think the place is beautiful and the staff were great.
Stayed 1 night in Mar 2024
Response from stef on 30 Apr,2024
Dear Jennifer,Thank you for your feedback and for choosing to stay with us. We are glad to hear that you found our accommodation to your liking and that our staff provided great service. We apologize for the inconvenience you experienced with the breakfast service. We will definitely look into improving our system to ensure that all guests have a pleasant dining experience. We appreciate your understanding and hope to welcome you back again in the future.Warm regards,Stef

8/10 Good

Paige

Travelled with family
Liked: Cleanliness, staff & service
The room was clean, as were the common areas. You can clearly tell this used to be an apartment building. There’s some shotty renovations that you can tell were rushed but overall it was a good stay for what we needed. We had an issue with our reservation and the hotel was very accommodating.
Stayed 1 night in Apr 2024
Response from stef on 29 Apr,2024
Dear Paige,Thank you for sharing your feedback with us. We appreciate your understanding and feedback regarding the renovations, and we will use this information to continue improving our property.We are happy to hear that despite the renovations, you had a good stay and that our team was accommodating when you had an issue with your reservation. Providing excellent service to our guests is a top priority, and we are glad we could assist you with your reservation concern.We value your feedback and hope to have the opportunity to welcome you back for another positive experience in the future. Thank you for choosing to stay with us.Warm regards,Stef

6/10 Okay

Mariah

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Larissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious suites, very clean and quiet.
Stayed 6 nights in Apr 2024
Response from stef on 29 Apr,2024
Dear Larissa,Thank you for your wonderful review! Providing a comfortable and serene environment is our top priority, and we are pleased to know that we met your expectations. Your feedback is truly appreciated, and we look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Stef

8/10 Good

VENKATRAMAN

Stayed 2 nights in Apr 2024
Response from stef on 29 Apr,2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from stef on 29 Apr,2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Excellent

maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice 1 bedroom suite for my son and me. Full kitchen, nice view of downtown Toronto. Highly recommend.
Stayed 3 nights in Apr 2024
Response from stef on 29 Apr,2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Excellent

Dane

Liked: Cleanliness
Stayed 3 nights in Apr 2024
Response from stef on 29 Apr,2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

8/10 Good

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from stef on 29 Apr,2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from stef on 29 Apr,2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Excellent

ANAND

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from stef on 29 Apr,2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

2/10 Terrible

Yvette

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not have a great experience at your hotel. TV channels were never correct TV was an acient flat screen - fuzzy screen Balcony was locked on us 1st elevator had issues Everything was old and falling apart Construction woke up us early in the room beside us! Beds and pillow were okay, would of been better if they were the nice fluffy ones. Pictures advertised look nicer than in person. It was very noisy at night but Toronto is a busy place.
Stayed 6 nights in Mar 2024
Response from stef on 26 Apr,2024
Dear Yvette,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We are genuinely sorry to hear that your experience did not meet your expectations. Your comments are truly valuable to us as we strive to improve our services and facilities for all our guests.We value your input and hope to have the opportunity to welcome you back in the future to provide a better and more satisfying stay.Warm regards,Stef

2/10 Terrible

mojtaba

Business traveller, Travelled with group
Disliked: Amenities
It had no amenities, not even a bottle of water or a refrigerator Unfortunately, the breakfast situation is awful
Stayed 1 night in Apr 2024

8/10 Good

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a minor problem with a window not closing but it was rectified quickly and efficiently by the staff. They also extended the time i needed to checkout by, without charge while i waited for my flight back to the UK. The area around the hotel wasn't the best. There were people openly taking drugs in the street which made it feel a bit dodgy
Stayed 1 night in Apr 2024
Response from stef on 25 Apr,2024
Dear Anthony,Thank you for taking the time to provide your feedback. We apologize for the inconvenience with the window and we're glad to hear that our staff was able to resolve it quickly for you. We appreciate your understanding regarding the checkout time extension, as we always strive to accommodate our guests' needs whenever possible. We hope that despite this, you were able to enjoy your overall stay with us and we would love to welcome you back in the future for a more positive experience. Thank you for choosing to stay with us.Warm regards,Stef

6/10 Okay

Erick

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
Construction going on in the room next door. Room outdated. Beds were very hard. However, everything was very clean the the staff was helpful when contacted. Just take this place as a basic room, that's older, with a kitchen. Is a reasonable budget room when traveling or needing to stay for longer periods in town (Toronto)
Stayed 1 night in Apr 2024
Response from stef on 25 Apr,2024
Dear Erick,We apologize for any construction noise that affected your overall stay. Thank you for your kind comments about our staff and cleanliness. We appreciate your understanding. We will take your comments into consideration as we continue to improve our accommodations. Thank you for choosing to stay with us.Warm regards,Stef

10/10 Excellent

Jeff

Travelled with family
Liked: Cleanliness, staff & service, amenities
Excellent stay. Nice pubs and restaurants nearby. Would stay again. Although pricy.
Stayed 1 night in Apr 2024
Response from stef on 25 Apr,2024
Dear jeff,Thank you for your positive feedback! We're glad to hear that you enjoyed your stay and our location. We appreciate your comment about the pricing and will take that into consideration for future improvements. We hope to welcome you back again in the future!Warm regards,Stef

10/10 Excellent

Kevin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and staff
Stayed 1 night in Apr 2024
Response from stef on 25 Apr,2024
Dear Kevin,Thank you for your kind words! We are delighted to hear that you enjoyed your stay with us and that our staff could contribute to making your experience a positive one. We hope to welcome you back again in the future!Warm regards,Stef

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Room was really clean and relaxing.
Stayed 3 nights in Apr 2024
Response from stef on 25 Apr,2024
Dear Roy,Thank you for sharing your feedback with us! We are delighted to hear that you found your room to be in excellent state. Our team works hard to ensure that all of our guests have a comfortable stay, and we're thrilled to hear that we met your expectations. We hope to have the opportunity to welcome you back again in the future. Thank you for choosing to stay with us!Warm regards,Stef

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked two nights for a king size suite, best bang for your buck in downtown Toronto. Unfortunately, we had the fire alarm go off on our second day. Some idiot smoking probably. Patio door was locked and wouldn't provide the key even though it was finished. Shower pressure was like a garden hose on jet mode. Soundproofing for the rooms was very good. Close enough to rest of toronto that we stayed busy. Less than a block away from a group of tents with used needles lying around, progressive Toronto. Honestly, would probably book outside the city and travel, or spend the extra cash and go for a nicer place.
Stayed 2 nights in Apr 2024
Response from stef on 23 Apr,2024
Dear John,Thank you for sharing your feedback. We apologize for the inconvenience caused. We take all guest concerns seriously and will address these issues with our team to ensure they are resolved.We appreciate your honesty and will take your feedback into consideration as we strive to provide a comfortable and enjoyable experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations. Thank you again for choosing to stay with us.Warm regards,Stef

8/10 Good

Eberton

Liked: Cleanliness, staff & service, property conditions & facilities
Nice apartment in nice quiet end of Church St… close to all!
Stayed 2 nights in Apr 2024
Response from stef on 22 Apr,2024
Dear Eberton,Thank you for your positive feedback! We are glad to hear that you are enjoying the quiet location. We strive to provide a comfortable and convenient stay for all of our guests. If there is anything else we can assist you with during your stay, please don't hesitate to let us know. We hope you continue to have a pleasant stay and enjoy all that the area has to offer!Warm regards,Stef

8/10 Good

Les

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no access to the balcony. The Continental breakfast area is over loaded and choices are very limited. One cannot turn on the shower without getting wet. The tap handle is on the opposite end of the shower entrance and there are no hooks to hang used towels on.
Stayed 2 nights in Apr 2024
Response from stef on 22 Apr,2024
Dear Les,Thank you for sharing your feedback with us. We apologize for the inconvenience you experienced during your stay. We will address the issues you mentioned to ensure a better experience for future guests. We appreciate your feedback and hope you will give us another chance to provide you with a more pleasant stay.Warm regards,Stef

8/10 Good

Susan

Travelled with partner
Liked: Cleanliness, staff & service
Good location. Very accessible to Wellesley subway station, Bloor , and Young area. We were having procedure done at the Holland clinic on Wellesley and it was within walking distance so that was very convenient. The facility is fairly Spartan although it does have a complete kitchen sitting room and small king bedroom. The bed is comfortable and the living room has a sofa and chair which are acceptable in comfort. Continental breakfast Is included although the breakfast room is very small for the size of the hotel. the staff are very friendly and knowledgeable. There are many small restaurants close by and the Keg restaurant is in walking distance. It is nice to have a separate sitting room, especially if you are there for a longer stay and the kitchen is also very convenient that it is fully equipped. Parking is available on the premise for $40 a day
Stayed 2 nights in Apr 2024
Response from stef on 22 Apr,2024
Dear Susan,Thank you for taking the time to leave a detailed review of your recent stay with us. We are delighted to hear that you found our location convenient for your visit and enjoyed the nearby dining options. We appreciate your feedback on our facilities and amenities, and are glad to hear that you found the bed comfortable and the staff friendly and knowledgeable. We will certainly take your comments about the breakfast room size into consideration for future improvements. We hope to have the opportunity to welcome you back for another stay in the future. Thank you again for choosing to stay with us.Warm regards,Stef

8/10 Good

Jimmy

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Apr 2024
Response from stef on 22 Apr,2024
Dear Jimmy, Thank you for your kind words! We are thrilled to hear that you had an excellent stay with us. Your satisfaction is our top priority, and we are happy to have been able to provide you with a wonderful experience. We hope to welcome you back again in the future.Warm regards,Stef

8/10 Good

David

Room was cold
Stayed 1 night in Apr 2024
Response from stef on 22 Apr,2024
Dear David,I apologize that the room was cold during your stay. We will look into the heating system and ensure that it is working properly for future guests. Thank you for bringing this to our attention.Warm regards,Stef

8/10 Good

Eberton

Liked: Cleanliness, staff & service, amenities
Great location. Nice place overall. But, power sockets were not working. Had limited working socket in the living room. Had to move a lamp to another place for it to be turned on. No washing machine power even though they offer washer and dryer in unit. Wouldn’t kill if had one or two capsules!
Stayed 2 nights in Apr 2024

8/10 Good

Kathryn

Travelled with family
Was nice
Stayed 2 nights in Apr 2024
Response from stef on 19 Apr,2024
Dear Kathryn,Thank you so much for the kind feedback! We strive to provide a comfortable and memorable experience for all of our guests and we are thrilled that you had a great time. We hope to welcome you back again soon!Warm regards,Stef

8/10 Good

Nathaniel, Warren

Liked: Cleanliness, staff & service, property conditions & facilities
My day was excellent and checking process was smooth. The rooms were nice and spacious. However, the temperature in the room never seem to hit exactly what it said on the furnace.
Stayed 2 nights in Apr 2024
Response from stef on 19 Apr,2024
Dear Nathaniel,Thank you for taking the time to share your feedback. We are glad to hear that you had a seamless check-in and that you found our rooms to be spacious. However, we apologize for any inconvenience caused by the temperature in your room. We will add ress this issue with our maintenance team to ensure that it is resolved for future guests. We appreciate your feedback and hope to welcome you back again soon.Warm regards,Stef

8/10 Good

Dale

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some new updates. Liked having a suite with separate bedroom
Stayed 3 nights in Apr 2024
Response from stef on 18 Apr,2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

10/10 Excellent

Tracie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in the suite with the two double beds and the complete kitchen living/dining room. The space was exactly like the picture. It was like a small apartment with three closets and a storage area. The hotel was about two blocks or so from the subway. There was also underground parking. The staff and cleaning crew were nice. It was like staying in a timeshare. My only ding is that it would have been nice if papertowels could have been provided. I highly recommend!
Stayed 3 nights in Apr 2024
Response from stef on 18 Apr,2024
Dear Tracie,Thank you for your detailed review! We are glad to hear that you enjoyed your stay in our suite and that the space matched your expectations. We appreciate your feedback and will make sure to address that with our team. We hope to have the opportunity to welcome you back in the future!Warm regards,Stef

10/10 Excellent

Narges

Stayed 5 nights in Apr 2024
Response from stef on 18 Apr,2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

6/10 Okay

Sing-Yue

Liked: Staff & service
Stayed 2 nights in Apr 2024
Response from stef on 18 Apr,2024
Dear Sing,I'm sorry to hear that we did not meet your expectation. Is there anything specific that made your stay less enjoyable? Let me know if there's anything I can do to help improve your experience.Warm regards,Stef

10/10 Excellent

JOCELYNE

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed was so very comfortable and although we were next to the elevator it was very quiet. We slept so well. Would definitely go back and would recommend it. Thank you
Stayed 2 nights in Apr 2024
Response from stef on 15 Apr,2024
Dear Jocelyne,Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you found the bed very comfortable and that you were able to enjoy a peaceful night's sleep despite being situated next to the elevator.We greatly appreciate your recommendation and kind words, as our team works hard to ensure all our guests have a comfortable and enjoyable stay.We look forward to the opportunity to host you again.Warm regards,Stef

8/10 Good

Eduardo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
All good. Convenient downtown location
Stayed 1 night in Apr 2024
Response from stef on 15 Apr,2024
Dear Eduardo,Thank you for your positive feedback! We are glad to hear that you found our location convenient. We strive to provide our guests with a great experience, and we appreciate you taking the time to share your thoughts. We hope to welcome you back again in the future.Warm regards,Stef

4/10 Poor

Kaila

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
This was definitely an apartment building that they are trying to renovate as a hotel but it was done very sloppy and our room was not clean…there was a hair in my bed and hairs on the back of the bathroom door as well as water stains on the wall … the couch was barely held together and everything was scuffed up. The closet doors were falling off…received 2 shampoos but no conditioner. The elevator carpets were filthy…will not be booking here again.
Stayed 2 nights in Apr 2024
Response from stef on 15 Apr,2024
Dear Kaila,We apologize for the inconvenience and disappointment you experienced during your stay with us. We take cleanliness and guest satisfaction very seriously, and we regret that we fell short of meeting your expectations. Your feedback has been forwarded to our housekeeping and maintenance teams to address the issues you mentioned and ensure they are rectified. Thank you for bringing these concerns to our attention.Warm regards,Stef

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bit of a hidden gem tucked away from the popular hotel areas, this place is conveniently located for a good experience in Toronto (if Toronto were capable of delivering such a thing)
Stayed 2 nights in Apr 2024
Response from stef on 15 Apr,2024
Dear James,We thank you for your kind words.While Toronto may not always meet everyone's expectations, we strive to provide a positive experience for our guests. Thank you for your review, and we hope to welcome you back in the future!Warm regards,Stef

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel itself is very nice but once you walk around the corner it is not a good area and smells like urine
Stayed 3 nights in Apr 2024
Response from stef on 15 Apr,2024
Dear Jill,We appreciate your feedback and apologize for any discomfort you may have experienced. The hotel strives to provide a pleasant and safe environment for all guests, and we are sorry to hear that the surrounding area did not meet your expectations. We will address this issue with the relevant authorities to ensure a better experience for our guests in the future. Thank you for bringing this to our attention.Warm regards,Stef

4/10 Poor

Tyler

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
No fridge in room, loud construction talking place nearby in building at 8am when still trying to sleep. Pillows on the bed were a joke. The only upside was the shower, it was pretty nice, overall 5/10
Stayed 2 nights in Apr 2024
Response from stef on 15 Apr,2024
Dear Tyler,We apologize for the inconvenience caused by the lack of a fridge in your room and the noise from nearby construction. We will address these issues with our team to ensure a more comfortable stay for our guests in the future. We appreciate your feedback. Warm regards,Stef

4/10 Poor

John

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was poorly updated and very noisy
Stayed 3 nights in Feb 2024
Response from stef on 15 Apr,2024
Dear John,Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. We take all guest feedback seriously and will address the issues with our property management team to make necessary improvements. We strive to provide a comfortable and enjoyable experience for all our guests and will work to ensure a better stay in the future. Thank you for bringing this to our attention.

8/10 Good

Helen

Travelled with group
Liked: Cleanliness, staff & service, amenities
Second time staying at this property, love the suites, wish the site included a list of what the kitchen has. This time the rooms were as clear , there was a broken drawer and and non working walk outlet in the bedroom. Non of this was made apparent. Not a big fan of the beds but still comfortable enough, just saw for 2 people. Still like this property, staff are friendly and nice, suites are spacious and homey, and in a good location.
Stayed 2 nights in Apr 2024
Response from stef on 15 Apr,2024
Dear Helen,Thank you for choosing to stay with us again and for taking the time to provide us with your feedback. We are glad to hear that you enjoyed the spacious and homey suites, as well as the friendly staff and convenient location.We apologize for the issues you experienced during your stay. Please know that we will address these concerns with our maintenance team to ensure they are repaired promptly. We appreciate your suggestion and will certainly take this into consideration for future improvements.Thank you again for your feedback, and we hope to welcome you back for another stay in the future.Sincerely,Stef

6/10 Okay

Nancy

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Attention to detail is lacking. Grout is dirty in shower. Very soft mattress.very basic breakfast
Stayed 2 nights in Apr 2024
Response from stef on 15 Apr,2024
We appreciate you sharing your feedback with us. We apologize for any inconvenience you experienced during your stay. Your comments are valuable to us as we strive to improve our services and facilities. Rest assured, we will address the issues you mentioned to ensure a better experience for our future guests. Thank you for bringing this to our attention.

10/10 Excellent

Peter

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nicely renovated. Not a particularly warm ambiance but simple and clean.
Stayed 2 nights in Apr 2024
Response from stef on 15 Apr,2024
Dear Peter,Thank you for your feedback! We are glad you appreciated our newly renovated suites. We hope you enjoyed your stay overall and look forward to welcoming you back again in the future.Warm regards,Stef

10/10 Excellent

Peter, Ottawa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from stef on 15 Apr,2024
Dear Peter ,Thank you for the kind rating! Your satisfaction is our top priority, and we are delighted that we could make your visit enjoyable. We look forward to hosting you again in the future and providing you with another fantastic experience. Warm regards,Stef

10/10 Excellent

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from stef on 15 Apr,2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future

6/10 Okay

Julie

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
Great location, but our floors were dirty and we could have used more towels
Stayed 3 nights in Apr 2024

10/10 Excellent

Cesar Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time and its located close to the subway station so it was pretty simple to get to the hotel.
Stayed 4 nights in Apr 2024
Response from stef on 15 Apr,2024
Dear Cesar,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay with us and found our location convenient. We hope to welcome you back again in the future!Warm regards,Stef

10/10 Excellent

Sandra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from stef on 15 Apr,2024
Thank you for taking the time to share your feedback! We are thrilled to hear that you had a great stay with us. Our team works hard to provide exceptional service and a comfortable experience for all our guests. We hope to welcome you back for another great stay in the future