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Reviews of Toya Kanko Hotel

3 out of 5
Toya Kanko Hotel
33 Toyakoonsen, Abuta-gun, Toyako, Hokkaido

Reviews

8.0

Very good

Rating 10 - Excellent. 5 out of 20 reviews" "
Rating 8 - Good. 10 out of 20 reviews" "
Rating 6 - Okay. 5 out of 20 reviews" "
Rating 4 - Poor. 0 out of 20 reviews" "
Rating 2 - Terrible. 0 out of 20 reviews" "

8.0/10

Cleanliness

8.4/10

Staff & service

7.4/10

Property conditions & facilities

Reviews

8/10 Good

Karen

Liked: Cleanliness, staff & service, room comfort
Toka kanko hotel-family stay
Not bad, except there's smoking smell.
Stayed 1 night in Jun 2017

10/10 Excellent

Deying

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One night at lake toya
There was fireworks on the lake at night and we had an excellent view from our room. The futons were comfortable and the hotel is clean.
Stayed 1 night in Jun 2017

6/10 Okay

wendy, singapore

Liked: Cleanliness, staff & service
spacious room with good view
Room is big & spacious. Friendly staff, there were Chinese speaking stuff so that's very helpful. Food places walkable distance. Shops there usually opens at 11am and closes by 6/7. We had trouble looking for dining place after 8. Found a good place nonetheless.

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Pleasant stay
We booked 2 Japanese style rooms at Toya Kanko. One of the rooms had an obvious cigarette smoke smell but after a few hours of airing it by opening the windows, it was more acceptable. The views of the lake were amazing. Room was spacious for 2 people and futon was comfortable. Wifi kept dropping off every now and then. The onsen was really nice, though a bit dated. Staff spoke English and Mandarin. Overall, it was a pleasant stay for the price range. Would probably stay here again if we're back in Lake Toya.

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Is center located. But do not expect a 5 star service with 5 star facilities with such a price. Things are old, toilet is small.

8/10 Good

Tony, sydney

Liked: Cleanliness, staff & service, room comfort
Nice hotel located in Lake Toya
Great little hotel nicely located within Lake Toya. Hotel staff were helpful. Many good restaurants and nice cafes around

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Near to Toya Bus Terminal
Great Lake View from room, Convenient Store right opposite hotel, walking distance to Toya Bus Terminal.

6/10 Okay

Muhammad Imran , Singspore

Staffs speak little english..
I saw on the hotel site that the room I booked can accommodate up to 5 futons, which gives me the impression that it's ok if I have the 3rd person in the room. The 3rd person who is my son, decided to follow us last minute , after I have booked all hotel rooms in Hokkaido, (which explains why I cancelled some rooms with Expedia earlier due to the hotels' policies not able to accommodate 3rd person in a double room). That was after I requested for extra bed and was turned down. Thi hotel, having staffs who speak little english, didn't explain to me much after I told him about the room stated can have 5 futons, so I didn't bother to include the 3rd person.. And the front desk staff just replied "ok, ok, ok...", and the next day when I booked out, I was charged another JPY8,300+ for the 3rd person, which is SGD104. And the hotel did not bother to add a 3rd bath towel, face towel, etc for the room. I find it's very unjustified on my part..

8/10 Good

Sugumar D, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Okay location
Onset was good. Room cleaning was very good, everything was changed and it was done very quickly.

8/10 Good

KWAN LAM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing area and stay
Room is over 10 years but very clean and comfy. The service is awesome esp with staff knowing diff languages.

8/10 Good

Theethanud

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnificent view
The room was traditional Japanese style with beautiful Lake Toya and mountains background view. There were fireworks at 8.45 p.m. every night when we visited. Onsen was a bit old but o.k. Breakfast was alright with variety of choices.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
老舗の観光ホテル
設備は古いですが，ホテルの対応とサービス，清潔感どれも素晴らしいです。観光ホテルとしてふさわしいです。
Stayed 1 night in Jul 2017

8/10 Good

Chun Cheong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
老舊酒店
房間隔音不好,大聲都聽到。請在房間小心談話,不要令人尷尬。
Stayed 2 nights in Jul 2017

8/10 Good

HONG YIU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
一次很好的經驗
一切都很好，會普通話的女職員們服務很好，會再入住。酒店沒有晚餐供應，但附近食肆很多，故問題不大。另原來酒店本身有小型穿梭巴士免費接送客人來往 JR洞爺，可惜在網頁上沒有顯示，大家可記得耍預約啊！
Stayed 1 night in Jul 2017

8/10 Good

Hoson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good hotel with excellent service
very close the lake convenient shop is just opposite to it staffs with excellent service the building just a little bit old disappointed with the outdoor hot spring since the view is not very great, much better it is on the roof
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
服務很好的酒店
去參加馬拉松，雖然人很多，但酒店對這方面相對的服務也很到位，例如開放地方給保管大量行理。酒店服務員很友善，有禮貌，房間是日式傳統的設計，有湖景，漂亮得不得了！而且房間整潔，有溫泉可惜沒時間去。晚餐味道不錯，早餐的選擇不太夠

6/10 Okay

Y, 札幌

Liked: Property conditions & facilities, room comfort
湖のほとり
ホテルは古い建物ですが、オーシャンフロントで湖が窓いっぱいに見えて花火も間近でみえました。また部屋の洗面所やトイレが新しく改装されていて使いやすかった、備品が充実していて使い易い物を置いてあったのと、従業員の方々が親切でした。
ホテルの窓からの日の出

10/10 Excellent

michelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景觀很美，服務周到
員工非常有禮，房間面對洞爺湖，景觀很美，洞穴溫泉有特色，還有免費送至JR站

10/10 Excellent

JING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
酒店设有私人温泉室预定，折合人民币约180，含室内和室外池，适合不习惯去大浴场的游客，酒店旁边购物餐饮也方便，天气好的话湖景房可以看到羊蹄山，景色很不错

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
酒店地點很方便，酒店門口就在巴士桜町站, 距離溫泉巴士站只需走5分鐘。 房間有點殘舊, 床舖有煙味及有床蝨咬, 感覺不太舒服。