Ratings based on 837 verified reviews

4.4 out of 5
86% of guests recommend
4.4 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia-verified reviews
5 out of 5
by a verified traveller

Posted 18 Oct 2019
I liked and recommend this hotel, very convenient, if you have flight in the next hours
4 out of 5
by a verified traveller from Portland

Posted 14 Oct 2019
The Novotel is a lovely property, extremely convenient because of its location inside the airport. The restaurant is very good and it also has a lovely pool.
Comment from Hotel Management
15 Oct 2019 by Diaz, Hotel Management
Dear Patricia, Warm greeting from Novotel Bali Ngurah Rai Airport . It is our pleasure to receive your positive feedback. It always serves us a great satisfaction when we know our guests are happy with their experience especially with our facilities and services Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Best regards, Diaz Putri Guest Experience Manager
5 out of 5
by a verified traveller from Portland

Posted 13 Oct 2019
Perfect airport hotel with a nice pool and fabulous spa.
Comment from Hotel Management
14 Oct 2019 by Diaz, Hotel Management
Dear Valued Guest, Warm greeting from Novotel Bali Ngurah Rai Airport . It is our pleasure to receive your positive feedback. It always serves us a great satisfaction when we know our guests are happy with their experience especially with our facilities and services Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Best regards, Diaz Putri Guest Experience Manager
5 out of 5
by a verified traveller

Posted 12 Oct 2019
Comment from Hotel Management
14 Oct 2019 by Diaz, Hotel Management
Dear Valued Guest, Warm greeting from Novotel Bali Ngurah Rai Airport . It is our pleasure to receive your positive feedback. It always serves us a great satisfaction when we know our guests are happy with their experience especially with our facilities and services Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Best regards, Diaz Putri Guest Experience Manager
5 out of 5
by a verified traveller

Posted 11 Oct 2019
Comment from Hotel Management
14 Oct 2019 by Diaz, Hotel Management
Dear Valued Guest, Warm greeting from Novotel Bali Ngurah Rai Airport . It is our pleasure to receive your positive feedback. It always serves us a great satisfaction when we know our guests are happy with their experience especially with our facilities and services Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Best regards, Diaz Putri Guest Experience Manager
4 out of 5
by a verified traveller from Tauranga, New Zealand

Posted 11 Oct 2019
A great transit hotel both for domestic and international flights
Comment from Hotel Management
14 Oct 2019 by Diaz, Hotel Management
Dear Valued Guest, Warm greeting from Novotel Bali Ngurah Rai Airport . It is our pleasure to receive your positive feedback. It always serves us a great satisfaction when we know our guests are happy with their experience especially with our facilities and services Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Best regards, Diaz Putri Guest Experience Manager
5 out of 5
by a verified traveller

Posted 5 Oct 2019
Front desk staff was super friendly and the hotel room was clean and comfortable.
Comment from Hotel Management
14 Oct 2019 by Diaz, Hotel Management
Dear Valued Guest, Warm greeting from Novotel Bali Ngurah Rai Airport . It is our pleasure to receive your positive feedback. It always serves us a great satisfaction when we know our guests are happy with their experience especially with our facilities and services Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Best regards, Diaz Putri Guest Experience Manager
4 out of 5
by a verified traveller

Posted 5 Oct 2019
Comment from Hotel Management
14 Oct 2019 by Diaz, Hotel Management
Dear Valued Guest, Warm greeting from Novotel Bali Ngurah Rai Airport . It is our pleasure to receive your positive feedback. It always serves us a great satisfaction when we know our guests are happy with their experience especially with our facilities and services Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Best regards, Diaz Putri Guest Experience Manager
1 out of 5
by a verified traveller from NYC

Posted 4 Oct 2019
Every person at the hotel gives you different information. They tried to overcharge us for transportation to our next hotel. They Are very poorly run. Also, there were misquotos
Comment from Hotel Management
14 Oct 2019 by Diaz, Hotel Management
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Bali Ngurah Rai Airport. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Diaz Putri Guest Experience Manager
5 out of 5
by a verified traveller

Posted 3 Oct 2019
Nice convenient hotel next to the hotel. Excellent food and staff.
Comment from Hotel Management
14 Oct 2019 by Diaz, Hotel Management
Dear Steve Warm greeting from Novotel Bali Ngurah Rai Airport . It is our pleasure to receive your positive feedback. It always serves us a great satisfaction when we know our guests are happy with their experience especially with our facilities and services Thank you so much for your very valued feedback, hopefully we’ll have the pleasure of welcoming you back soon. Best regards, Diaz Putri Guest Experience Manager