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Era Hotel & SPA Tulum

4.0 star property
Hotel with a full-service spa, in the vicinity of Tulum National Park

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Photo gallery for Era Hotel & SPA Tulum

Exterior
Reception
1 bedroom, premium bedding, minibar, in-room safe
Front of property
Reception
VIP Access

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa
  • Housekeeping
  • Laundry
  • Parking included
  • Free WiFi

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  • Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Double Room, 1 King Bed, Pool View

1 bedroom, premium bedding, minibar, in-room safe

Standard Double Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Double Room, 1 King Bed, Pool View

View from room

Family Double Room, 1 King Bed, Pool View

Highlights

Free cots/infant beds
Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Pool View

1 bedroom, premium bedding, minibar, in-room safe

Deluxe Double Room, 1 King Bed, Pool View

Highlights

Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 1 King Bed, Pool View

1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room, 1 King Bed, Pool View

10.0 out of 10
Exceptional
(1 review)

Highlights

Premium bedding
Separate bedroom
Blackout curtains
Rainfall showerhead
Private bathroom
Hairdryer
Minibar
Daily housekeeping
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Map
Calle 6 Sur, entre 7 sur & 5 Sur, La Veleta, Tulum, QROO, 77760

What's nearby

  • Tulum National Park - 4 min drive - 3.2 km
  • Gran Cenote - 8 min drive - 6.8 km
  • Las Palmas Public Beach - 9 min drive - 6.7 km
  • Tulum Mayan Ruins - 10 min drive - 7.4 km
  • Playa Paraiso - 11 min drive - 7.4 km

Getting around

  • Tulum Intl. Airport (TQO) - 42 min drive

Restaurants

  • ‪Sukhothai - ‬14 min walk
  • ‪El Camello Jr - ‬14 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬1 min walk
  • ‪Vaivén - ‬2 min walk
  • ‪La Consentida - ‬8 min walk

About this property

Era Hotel & SPA Tulum

Upscale hotel near Tulum National Park
Located close to Las Palmas Public Beach and Playa Paraiso, Era Hotel & SPA Tulum provides a terrace, a garden and dry cleaning/laundry services. Treat yourself to a deep-tissue massage at the on-site spa. Stay connected with free in-room WiFi, and guests can find other amenities, such as a sauna.
Other perks include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Bike hire, tour/ticket information and a front desk safe
  • Concierge services, smoke-free property and a water dispenser
Room features
All guest rooms at Era Hotel & SPA Tulum offer comforts, such as premium bedding, in addition to amenities, such as free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with rainfall showers and hairdryers
  • Daily housekeeping and desks

Languages

English, French, Italian, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site

Things to do

  • Bicycle rentals
  • Full-service spa
  • Outdoor pool
  • Sauna

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Deep-tissue massages
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance

More

  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Minibar

More

  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:30 PM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 10:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome

Payment types at the property

Important information

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

We should mention

This property does not have any lifts
Only registered guests are allowed in the guestrooms

Property is also known as

Era Hotel Tulum
Era Tulum
Hotel Era Hotel & SPA Tulum Tulum
Tulum Era Hotel & SPA Tulum Hotel
Hotel Era Hotel & SPA Tulum
Era Hotel & SPA Tulum Tulum
Era Hotel
Era
Era Hotel & SPA Tulum Hotel
Era Hotel & SPA Tulum Tulum
Era Hotel & SPA Tulum Hotel Tulum

Frequently asked questions

Does Era Hotel & SPA Tulum have a pool?

Yes, this property has an outdoor pool.

Is Era Hotel & SPA Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Era Hotel & SPA Tulum?

Self-parking is free at this property.

What time is check-in at Era Hotel & SPA Tulum?

Check-in start time: 3:00 PM; check-in end time: 10:30 PM. Late check-in is available during limited hours.

What time is check-out at Era Hotel & SPA Tulum?

Checkout is at 11:00 AM. Late checkout is available for a fee (subject to availability).

Where is Era Hotel & SPA Tulum located?

Located in La Veleta, this spa hotel is 2.2 mi (3.6 km) from Tulum National Park, and within 6 mi (10 km) of Tulum Mayan Ruins and Gran Cenote. Las Palmas Public Beach and Playa Paraiso are also within 6 mi (10 km).

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Era Hotel & SPA Tulum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 64 out of 92 reviews
Rating 8 - Good. 15 out of 92 reviews
Rating 6 - Okay. 6 out of 92 reviews
Rating 4 - Poor. 2 out of 92 reviews
Rating 2 - Terrible. 5 out of 92 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Liliana Aguilar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great location near several shops and restaurants. The room was super nice, with an open hot tub.
Stayed 1 night in Mar 2025

8/10 Good

patrik

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Teresa at the reception was absolutely perfect and accommodating; she definitely adds value to the entire hotel. It's a pleasure to have staff like her.
Stayed 1 night in Jan 2025

8/10 Good

Luis Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities
It'a good choice if you aren't to picky
Stayed 1 night in Mar 2025

6/10 Okay

Steven

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fun stay. Hotel staff excellent. The hotel itself is okay, but nothing special. The setup of the room is a little odd, with the shower beside the bed, seperate from the toilet. Convenient for local bars and restaurants.
Stayed 2 nights in Feb 2024

10/10 Excellent

Yan-Yan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is very helpful with answering all our questions and they have great customer service. I feel very safe in this property by having a staff open the main door to come in the hotel. The pool area is very clean and quiet. It's a great location near eateries and shopping.
Stayed 2 nights in Jul 2022

4/10 Poor

Claudia

Liked: Cleanliness, staff & service, property conditions & facilities
The water came out mostly cold in the shower and the drain was closed so the water went down slowly. Was only there for one night place was clean the lady that was at the reception at night was friendly.
Stayed 1 night in Apr 2024

10/10 Excellent

Tasha L

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I can honestly say I enjoyed my stay at Era Hotel. The hosts were a beautiful couple who welcomed me warmly. They were so willing to help me find dining options, car service and even offered to make me breakfast for my birthday. I absolutely loved my stay! Highly recommend 10 out of 10! Thank you guys for helping my first solo trip a memorable one. And the traditional Mexican Breakfast was delicious!!!
Stayed 4 nights in Sep 2023

8/10 Good

Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Era Hotel is private and quiet. The staff are very nice, property is clean. We asked for an additional pillow twice and told that they didn't have any. Also, to arrange transportation to/from the airport you have to communicate with the hotel prior and pay additional. We were to have VIP benefits but did not receive whatever those were supposed to be. Very pretty hotel and the breakfast restaurant was great
Stayed 6 nights in Nov 2022

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was great and the staff were extremely responsive and helpful. The room is as advertised. The area is great to have access to restaurants and bars but not be in the main tourist area of Tulum on the Main Street. A lot of construction is happening everywhere so this could change quickly. Hotel let us spend the whole day by the pool while we waited for our evening flight which was nice. Breakfast was simple but good and included. Hotel is extremely secure and felt safe. Only minor issue, shower is in the room with only 3 sides stopping water from coming out so the floor gets a bit wet. Otherwise would recommend as a hotel option.
Stayed 7 nights in Feb 2023

8/10 Good

Fanny

Liked: Cleanliness, staff & service, room comfort
The hotel is in quite near to the highway and it's situated a bit outside of the sentrum. It's a nice, little, hotel with a beautiful surroundings of green palms and trees with a small pool in between. We had good breakfast in a small caffe just beside the hotel. We stay only one night (supposed to stay 2). The reason we checked out earlier is that we couldn't stand the smell of the mould in the rooms. The rooms was clean, spacious and well decorated, but the smell was extremely strong. In my room (we had 2) the water from the shower Strats running when I opened the water at the sink. We also left earlier be cause we wanted to come closer to the beach as soon as possible. (the hotel is approximately 9-11 km away from the beach. Anyway, it is not so much to do in the sentrum unless you are willing to go several km looking at the shops.
Stayed 2 nights in Nov 2022

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me encantó
Stayed 2 nights in Mar 2025

6/10 Okay

Heinrich V

Stayed 1 night in Mar 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es war sehr schön. Personal sehr freundlich.

10/10 Excellent

Manuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito lugar. Excelente amenidades y un personal muy amable.
Stayed 1 night in Sep 2023

10/10 Excellent

Evalerie

Liked: Cleanliness, staff & service, property conditions & facilities
Amabilidad
Stayed 2 nights in Jun 2023

8/10 Good

Brassart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

2/10 Terrible

Stephen

Stayed 1 night in May 2023

10/10 Excellent

Hernando

Liked: Cleanliness, staff & service, property conditions & facilities
Gente amable y servicio excelente
Stayed 1 night in Jun 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort

cómodo, bonito pero con mejoras por hacer

La estancia y recepción, así como la atención fue sensacional, sin embargo hay varias mejoras que deberían hacer para mejorar el confort, desafortunadamente en la esquina de la misma cuadra, estan en obra y se percibe el ruido de la construcción. En las instalaciones del hotel en las habitaciones hay una lámparas con unas cubiertas de tejido que están sucias de meses, la regadera no tiene puerta lo que hace que el agua se salpique por todos lados, el ventilador no está perfectamente fijado al techo lo que hace que genere un ruido molesto para dormir, parece que falta en general cuidado con detalles para el mantenimiento de las habitaciones
Stayed 2 nights in May 2023

6/10 Okay

Santa

Liked: Staff & service
Disliked: Amenities
Location very close to main avenue, walking distance. Bikes available to guest. Staff very courteous, friendly and helpful. In the room.. No TV, No phone. Hotel is 2 level, no elevator. Restaurant is currently closed, continental breakfast is available, but later in the morning. It is a very safe and secure facility. Front door locked and monitored 24 hrs. Iron must be requested at front office. Very small fridge in the room. The pool is very well maintained, clean and relaxing atmosphere. We were in and out, therefore it was ok for having a place to sleep. The neighborhood is a bit shabby but safe to walk around, small businesses around corner worth exploring. Pharmacy on corner to get some essentials but opens later in the morning. and taco truck on corner as well. Lots of construction going on in the area. No noise, however power was affected 1 day of our stay. This is not meant to be a negative review, more so realistic information. Staff is highly accommodating and nice. Loved the home feeling, were treated like family not guest. I will consider returning, if minor adjustments. I need a TV to keep up with the world, or just for weather update. Thank you Era team
Stayed 4 nights in Mar 2023

6/10 Okay

Gabriel

Stayed 2 nights in Mar 2023

10/10 Excellent

patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cet hôtel est un véritable havre de paix. Beaucoup de bienveillance de la part d’Anola la responsable de l’hôtel et de son équipe. Nous recommandons virement cet établissement Patrick et Nathalie
Stayed 6 nights in Mar 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was beautiful. The rooms are clean, large and have that beautiful tulum style. The staff were helpful and friendly. They provide you with bikes to get around tulum. Highly recommended. Would stay there again!
Stayed 8 nights in Feb 2023

6/10 Okay

Siming

Liked: Staff & service