Hilton Hotels, Tulum hotels

"Very nice stay all around. "

"The only thing is, make sure you go when there is more people. We arrived December 9th and it was like a ghost town. People started showing up closer to the weekend. Hopefully we can bring a very large group next time."

"Clean room, nice staff, beautiful pools."

"Breakfast includes egg options, bread toast coffee fresh juice fresh fruit. Great fast service to start your day."

"Staff were all amazing, especially Luis. Very helpful and kind. Fish tacos at the restaurant are great! Buffet breakfast was good. Beds are very comfortable, room came with balcony which was nice. "

"Ivy at the front desk was exceptionally nice and gave us recommendations on things to do and places to eat in Tulum. Additionally, Max was fun to talk to and super helpful with any questions that we had. Even though my friend and I speak Spanish, all of the hotel staff seemed to be pretty bilingual and able to communicate in English if needed. We didn’t eat breakfast at the hotel, so I can’t comment on that, but the food at the Copal Bistro Restaurant (the one in the hotel) was really good. The pasta and salmon that we ordered were excellent. A little bit on the pricier side, but good food, nonetheless. The hotel was clean and room service changed our sheets every day and cleaned the bathroom and emptied the trash. No complaints there. Even though we didn’t use it, the room came with pans to cook in, plates, glasses, knives, forks, spoons, toaster, and most things needed to cook. If I ever go back to Tulum, I would definitely stay there again and would recommend others to stay there."

"Absolute fantastic time here. Pictures don’t do this place justice. Was here for 5 days for my girlfriend’s birthday and we didn’t want to leave. From the outdoor showers, to the orange cat that was out and about. Our little treehouse room was so romantic. Would recommend 10 times over. We’ll be back soon. Big shoutout to Samantha and the rest of the azul team for always being so warm and helpful for everything and anything we needed! "

"Third time staying here and still an amazing resort but couldn’t help to notice they are slowly losing their personal touches that made it so special. 1st time was in 2023 and met with smiling faces, valet parking, gift package in the room. 2nd time 2024 all the same with a nice gift bag with sun screen, aloe and bug spray. 3rd time 2025, no valet, no gift bag, friendliest was dwindling and when asked for my car, they gave me my keys and said it’s in the dirt parking lot out back and I can get it myself. 5 star resort is going downhill…"

"Property was really nice and plenty if parking space."