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Xscape Tulum

3.5 star property
Hotel with free parking, near Tulum National Park

Choose dates to view prices

Photo gallery for Xscape Tulum

Restaurant
In-room safe, free WiFi, bed sheets
Living room
Exterior
Reception

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Breakfast available
  • Bar
  • Housekeeping
  • Parking included
The current price is S$58
includes taxes & fees
28 Jun - 29 Jun

Room options

Available filters for rooms
Showing 10 of 10 rooms

View all photos for Premium Room, Balcony, Pool View

In-room safe, free WiFi, bed sheets

Premium Room, Balcony, Pool View

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Furnished balcony
Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Designer toiletries
In-room safe
Daily housekeeping
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premium Room, 1 King Bed, Hot Tub, Pool View

Terrace/patio

Premium Room, 1 King Bed, Hot Tub, Pool View

8.8 out of 10
Excellent
(3 reviews)

Highlights

Private hot tub
Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Designer toiletries
In-room safe
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Loft, Terrace

In-room safe, free WiFi, bed sheets

Junior Loft, Terrace

8.0 out of 10
Very good
(1 review)

Highlights

Terrace
Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Designer toiletries
In-room safe
Daily housekeeping
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Deluxe Room, 1 King Bed

In-room safe, free WiFi, bed sheets

Deluxe Room, 1 King Bed

8.4 out of 10
Very good
(6 reviews)

Highlights

Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Designer toiletries
In-room safe
Daily housekeeping
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Loft, Terrace

In-room safe, free WiFi, bed sheets

Loft, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Terrace
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Private bathroom
Hairdryer
Designer toiletries
  • 35 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Luxury Room, 1 King Bed, Garden View

In-room safe, free WiFi, bed sheets

Luxury Room, 1 King Bed, Garden View

Highlights

Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Designer toiletries
In-room safe
Daily housekeeping
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

In-room dining

Standard Apartment, 1 Queen Bed with Sofa bed, Pool View

Highlights

Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Sofa bed
Ceiling fan
Separate bedroom
Private bathroom
  • 60 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Apartment, Terrace

In-room safe, free WiFi, bed sheets

Apartment, Terrace

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
Ceiling fan
Private bathroom
  • 60 sq m
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Premium Room, Terrace, Pool View

In-room safe, free WiFi, bed sheets

Premium Room, Terrace, Pool View

8.0 out of 10
Very good
(2 reviews)

Highlights

Terrace
Air conditioning
Free cots/infant beds
Private bathroom
Hairdryer
Designer toiletries
In-room safe
Daily housekeeping
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Room, 1 King Bed, Jetted Tub, Garden Area

View from room

Luxury Room, 1 King Bed, Jetted Tub, Garden Area

Highlights

Air conditioning
Free cots/infant beds
Hairdryer
Designer toiletries
Jetted bath
Private bathroom
In-room safe
Daily housekeeping
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Map
Calle Kukulcan Sur entre Calle Xel Ha, Zac be, Tulum, QROO, 77780

What's nearby

  • Tulum National Park - 4 min drive - 2.5 km
  • Gran Cenote - 6 min drive - 5.4 km
  • Tulum Beach - 9 min drive - 7.4 km
  • Tulum Mayan Ruins - 9 min drive - 5.6 km
  • Playa Paraiso - 10 min drive - 6.7 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 98 min drive

Restaurants

  • ‪Burrito Amor - ‬7 min walk
  • ‪Sukhothai - ‬1 min walk
  • ‪Asian Bodega - ‬5 min walk
  • ‪El Camello Jr - ‬3 min walk
  • ‪El Tio - ‬3 min walk

About this property

Xscape Tulum

Hotel near Tulum National Park
Located close to Playa Paraiso and Tulum Mayan Ruins, Xscape Tulum provides a garden, a library and a bar. Active travellers can enjoy cycling at this hotel. Stay connected with free in-room WiFi, and guests can find other amenities, such as a restaurant.
Other perks at this hotel include:
  • An outdoor pool with sunloungers
  • Free self-parking
  • Cooked-to-order breakfast (surcharge), bike hire and a round-trip airport shuttle (surcharge)
  • Tour/ticket information, multilingual staff and luggage storage
  • Guest reviews give top marks for the helpful staff
Room features
All guest rooms at Xscape Tulum have thoughtful touches, such as air conditioning, as well as amenities, such as free WiFi and safes.
More amenities include:
  • Bathrooms with designer toiletries and showers

Languages

English, Italian, Spanish

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  • Free WiFi
9.0 out of 10, Wonderful, 884 reviews
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to noon for a fee: USD 8 to 15 for adults and USD 8 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Bicycle rentals
  • Bicycle storage
  • Library
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Garden
  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair-accessible path of travel

More

  • 3 buildings
  • 3 floors
  • Built in 2014
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

More

  • Air conditioning
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open Monday - Sunday (7:00 AM - 10:30 PM)
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 15 for adults and USD 8 to 15 for children
  • Airport shuttle fee: USD 130 per room (one-way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Property Registration Number 9075846

We should mention

This property does not have any lifts
Pool access available from 8:00 AM to 10:00 PM

Property is also known as

Xscape Tulum Hotel
Xscape Tulum
Xscape Tulum Hotel
Xscape Tulum Tulum
Xscape Tulum Hotel Tulum

Frequently asked questions

Does Xscape Tulum have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10:00 PM.

How much does it cost to stay at Xscape Tulum?

As of 23 Jun, 2025, prices found for a 1-night stay for 2 adults at Xscape Tulum on 28 Jun, 2025 start from S$58.09, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Xscape Tulum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Xscape Tulum?

Self-parking is free at this property.

What time is check-in at Xscape Tulum?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Xscape Tulum?

Checkout is at noon.

Does Xscape Tulum provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 130 per room applies.

Where is Xscape Tulum located?

Located in Tulum City Center, this hotel is 1.8 mi (2.9 km) from Tulum National Park and 3 mi (4.8 km) from Tulum Mayan Ruins. Gran Cenote and Playa Paraiso are also within 6 mi (10 km).

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Xscape Tulum Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 322 out of 537 reviews
Rating 8 - Good. 143 out of 537 reviews
Rating 6 - Okay. 33 out of 537 reviews
Rating 4 - Poor. 20 out of 537 reviews
Rating 2 - Terrible. 19 out of 537 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Luis

Spuer nice courtyard area w pool and nice spacious tooms
Stayed 1 night in May 2025

10/10 Excellent

Aneesa

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful gardens and relaxing vibe
Stayed 4 nights in Mar 2025

10/10 Excellent

Marika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance to Tulum Centro. 7 eleven, very cute cafe and many dining nearby. Very friendly receptionist.
Stayed 4 nights in Dec 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Relaxing, “artistic vibe.”

This is a small, quiet hotel with a bit of an artistic, primitive vibe. Very kind staff. Relaxing. Spacious room with very comfortable king size bed. Great swimming pool & pretty outdoor area.
Stayed 7 nights in Nov 2024

2/10 Terrible

R Lalit

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel was super pathetic! Cockroaches and insects inside the room, bathroom is dirty and there is no view from balcony as there are lot of overgrown plants! The wifi was broken for first 2 days i arrived, dont come here if you dont wanna ruin your tulum holidays! Only the receptionist was helpfull
Stayed 3 nights in Feb 2025

10/10 Excellent

Edwin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, matched the Tulum vibe we all imagine. Area surrounding is very local, but it is conveniently located to the center of town. Staff was exceptional!
Stayed 1 night in Jul 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel and great friendly people working here.

8/10 Good

Lora

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful oasis

Beautiful place! It was an awesome oasis in the city. Absolutely loved it and would stay there again.
Stayed 1 night in Apr 2024

4/10 Poor

Yug

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was worse. Very dirty property. Dust all around on the floor,your feet will turn black with dust. The Bathroom was even worst. Dirty & the toilet bowl filthy. They had some strange pee coloured liquid in the flush. Bad showers too. Dirty sink as well. Avoid this hotel at all cost. Look for other options. They even breached privacy by coming inside the room for room service although we mentioned we don't want service as the luggage was spread out & open. Overall poor experience. They don't seem to care, the manager looked inexperienced & did not do anything about the complaints.
Stayed 2 nights in Apr 2025

4/10 Poor

Henry

Disliked: Cleanliness, staff & service, property conditions & facilities
Outdated, no TV and interior not safe. I had requested first floor, I received a confirmation but ended on the 3rd floor with stairs!
Stayed 1 night in Jan 2025

8/10 Good

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well located, good value, friendly staff! would reccomend!

10/10 Excellent

Mackenzie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot. Off the main strip and much more quiet so you can relax at night. Great little outdoor tubs on the main floor and a nice pool. Welcome drinks were fun.
Stayed 1 night in Jan 2024

10/10 Excellent

Tamika

Liked: Cleanliness, staff & service, property conditions & facilities
This was an amazing stay! We enjoyed the porch area and mini fridge. The fridge was stocked with a great lager. Simple, clean, beautiful. A weekend was not long enough!
Stayed 2 nights in Apr 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic place. Reasonable price. Pix don’t do it justice.
Stayed 1 night in Jan 2024

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The best of Tulum !

Absolutely love this GEM! Best service , great setting and my favorite Tulum location. I’ll return. Don’t hesitate to book this spot.
Stayed 2 nights in Feb 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay at Xscape Tulum. Our room was lovely and very clean, the hotel location was a short walk to the main strip of shops and restaurants, the staff were all very friendly and helpful and the restaurant Casa Mia had delicious food and cocktails. Would really recommend this hotel to anyone hoping to have a relaxing stay in Tulum in a close location to the busy centre.

2/10 Terrible

krista

I am stranded in Toronto. Could not make it into Tulum today. I sent a message to the property and they didn’t even bother to respond. So I guess my reservation meant nothing to them, they are happy to keep the money while I am stuck missing out on my vacation.
Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
We booked Xscape last minute and we’re not disappointed. The best part by far was the staff, size of rooms and walking distance downtown. Downtown has way better local food options than the hotel strip. They also rent scooters which is a must. We will be back!
Stayed 2 nights in Jun 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A superb place to stay. The staff were consistently efficient and friendly. The hotel is visually very attractive. The restaurant serves delicious food at reasonable prices and the portions are generous. The hotel is in a quiet area of town, about 20 or 25 minute walk from the centre - this will be an advantage for some and a disadvantage for others.
Stayed 2 nights in Jun 2022

8/10 Good

Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
The surrounding area is a little run down. But the actual property is very nice if you want to RELAX. Not a party type property, no phone, tv or strong Wi-Fi. But very nice for a romantic getaway that doesn't break the bank.
Stayed 3 nights in Dec 2023

10/10 Excellent

Hayleigh Lynn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10 stars absolutely! Stayed for 5 perfect nights, room was always clean and had great sleeps, we enoyed the personal bath once you figure out the water it is great ! The hotel is close to main strip with lots of restaurants and shops, ask staff about near by cenotes and lagoons! The people here are exceptional! Always eager to help with a big smile! Beatrice and “EL” at the cafe are phenomenal people and the food is incredible, would come back again and would definitely recommend! Thank you Xscape for an unforgettable experience, we loved visiting Tulum ❤️

6/10 Okay

William Russell

Liked: Staff & service, amenities, property conditions & facilities
We were booked for four days, we left after three. One day we returned after exploring to find the housekeeper took all our loose pesos, assuming it was theirs? The bathroom window could not be locked, which made us feel unsafe. When it rained, the water built up by our door and came into the room. The third night, a family checked into the room next to us with loud children, and a baby who screamed like a car alarm. The noise continued the next morning, and we wanted to escape! The front desk ignored our dissatisfaction and complaints and charged us for the next day anyway.
Stayed 4 nights in Sep 2024

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Xscape hotel is a beautiful place to be when visiting Tulum, the comfort and design of the buildings, gardens and pool makes it a very inviting and pleasurable. Diana and Valeria the Reception Desk employees went above and beyond trying to help us make our stay more enjoyable, they gave us great suggestions on where to go, gave us a useful map when we rented a couple of their rental bikes to enjoy visiting the town. They also gave us the option to leave our belongings on our last day after we check out. Upon our arrival back,we were able to use the pool and later have access to a full bathroom,so we could freshen up and continue our trip to our next location. Their friendliness, knowledge and willingness to help us was truly appreciated. We will for sure be back to Xscape Tulum
Stayed 2 nights in Mar 2024

6/10 Okay

Kim

Liked: Staff & service, property conditions & facilities
Disliked: Amenities
The staff are really friendly and helpful. This hotel is on a very busy street and we unfortunately had a room that was streetside. Traffic started at 5am and was LOUD. The room is bare bones , no drinking water unless you purchase. The door only has a push lock and no deadbolt, so not very secure. The pool is nice and clean and grounds are nice. Not a bad place for 1 night but wouldn't do an extended stay here.
Stayed 2 nights in Dec 2022

2/10 Terrible

Katsiaryna

Disliked: Staff & service, amenities
Not worth price Vs money