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Reviews of Hotel Carlton

3 out of 5
Hotel Carlton
31 Av Habib Bourguiba, Tunis

Reviews

8.4

Very good

Rating 10 - Excellent. 413 out of 1000 reviews" "
Rating 8 - Good. 397 out of 1000 reviews" "
Rating 6 - Okay. 113 out of 1000 reviews" "
Rating 4 - Poor. 36 out of 1000 reviews" "
Rating 2 - Terrible. 41 out of 1000 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Antesar, Halifax

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was great place to stay clean and staff very professional
Stayed 1 night in May 2024
Response from hebergement on 14 May,2024
Merci beaucoup pour vos éloges positifs ! Nous sommes ravis que vous ayez apprécié nos services. Nous espérons vous accueillir à nouveau bientôt à l'Hôtel Carlton Tunis.

8/10 Good

Muini

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from hebergement on 19 Feb,2024
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir a nouveau au Carlton

10/10 Excellent

Wail

Stayed 1 night in Jan 2024
Response from hebergement on 25 Jan,2024
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir a nouveau au Carlton

10/10 Excellent

Djime

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place to stay and easy access to everything. I’d definitely recommend it.
Stayed 8 nights in Dec 2023
Response from hebergement on 24 Jan,2024
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir a nouveau au Carlton

2/10 Terrible

Mesbah

Travelled with family and small children, Business traveller
Disliked: Staff & service
I had a bad experience at the hotel. The girl receptionist was rude and unprofessional. She asked a 15-year-old for her ID, even though we had already shown her school ID with her picture. I will definitely not stay there again. I used to stay there when I came from the United States, but after how they treated my wife, I will never book this hotel again.
Stayed 2 nights in Dec 2023
Response from hebergement on 24 Jan,2024
Nous vous remercions pour vos commentaires . Nous sommes sincèrement désolés d'apprendre que votre expérience dans notre hôtel n'a pas été à la hauteur de vos attentes. Au plaisir de vous recevoir au carlton.

6/10 Okay

Mohamed

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023
Response from hebergement on 24 Jan,2024
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir a nouveau au Carlton

8/10 Good

ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from hebergement on 24 Jan,2024
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir a nouveau au Carlton

8/10 Good

Almas

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 4 nights in Oct 2023
Response from hebergement on 21 Oct,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

2/10 Terrible

Ashifa

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Bug alert. Right upon checkin I told the front desk about mosquitoes and suggested they get a spray for the room and completely seal the window. They didn’t do anything even though they said someone was coming to do something. When I tried to change rooms because no one came to fix anything, I was told the hotel is full. So I blasted the AC and hid under the covers to get some shut eye. After I woke itching to multiple bites on my face, and arms the morning staff were more attentive- the big red marks on my body helped too! They gave me a can of bug spray and had maintenance fix the window seal. I’ve been spraying my room every time I leave which seems to have corrected the issue. What a terrible night though - three days later I’m still itching.
Stayed 3 nights in Oct 2023
Response from hebergement on 20 Oct,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

10/10 Excellent

will

Stayed 1 night in Oct 2023
Response from hebergement on 27 Oct,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

8/10 Good

Jalal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay
It was nice 👍
Stayed 4 nights in Aug 2023
Response from hebergement on 4 Sept,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

8/10 Good

Almouldi

Stayed 3 nights in Aug 2023
Response from hebergement on 20 Sept,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

4/10 Poor

Tarek

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from hebergement on 4 Aug,2023
Nous vous remercions pour vos commentaires

6/10 Okay

abdulwahab

Stayed 1 night in Jun 2023
Response from hebergement on 17 Jul,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

10/10 Excellent

Shamsher

Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very helpful friendly nice breakfast
Stayed 1 night in Jul 2023
Response from hebergement on 6 Jul,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

8/10 Good

Yunusa

Business traveller
Liked: Cleanliness
Stayed 1 night in Jun 2023
Response from hebergement on 26 Jun,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

10/10 Excellent

Hisham

Stayed 1 night in Jun 2023
Response from hebergement on 13 Jul,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

10/10 Excellent

abdulwahab

Stayed 1 night in Jun 2023
Response from hebergement on 15 Jun,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

8/10 Good

Valentijn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from hebergement on 15 May,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

10/10 Excellent

Nicholas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property in the heart of Tunis. Excellent breakfast buffet! Close proximity to restaurants.
Stayed 1 night in May 2023
Response from hebergement on 15 May,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

8/10 Good

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freshly renovated, clean, very nice, excellent service. Wifi rather slow.
Stayed 1 night in May 2023
Response from hebergement on 9 May,2023
Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir au Carlton Tunis.

8/10 Good

Lea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from hebergement on 29 May,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

4/10 Poor

Ammar

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room was on top of noisy restaurant with a live band, the room is so small, also the shower has no curtain.
Stayed 1 night in Apr 2023
Response from hebergement on 3 May,2023
Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir au Carlton Tunis.

10/10 Excellent

Ruslan, Centennial

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by front desk personnel.
Stayed 5 nights in Apr 2023
Response from hebergement on 26 Apr,2023
Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir au Carlton Tunis.

8/10 Good

Youssef

Stayed 1 night in Apr 2023
Response from hebergement on 26 Apr,2023
Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir au Carlton Tunis.

10/10 Excellent

Karl

Stayed 1 night in Apr 2023
Response from hebergement on 10 Apr,2023
Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir au Carlton Tunis.

10/10 Excellent

A

Stayed 1 night in Mar 2023
Response from hebergement on 13 Mar,2023
Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir au Carlton Tunis.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Center city easy accessible safety
Its been awesome holidays with my fiance always check in with carlton all the time we visit tunisia
Nice breakfast at carlton
Stayed 1 night in Feb 2023
Response from hebergement on 7 Mar,2023
Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir au Carlton Tunis.

10/10 Excellent

Mohamed adan

Stayed 2 nights in Feb 2023
Response from GUEST RELATION on 21 Feb,2023
Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir au Carlton Tunis.

10/10 Excellent

YUSSEF, Poway

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 1 night in Feb 2023
Response from hebergement on 13 Nov,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

8/10 Good

Kamel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Nbey on 8 Feb,2023
Nous vous remercions pour vos commentaires

8/10 Good

Stefan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is always clean and the staff is friendly. The breakfast is always great with a lot of variety. We also ordered dinner twice which we found very tasty and portions were more than adequate. Only drawback was that they did not have any type of juice except lemon for breakfast.
Response from Nbey on 8 Jan,2023
Thanks for your comments

10/10 Excellent

Markus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from hebergement on 13 Nov,2023
Nous vous remercions pour vos commentaires.Au plaisir de vous recevoir au carlton

8/10 Good

FATNA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I didn't like the view from the room it's was very ugly
Response from Nbey on 16 Dec,2022
Thanks for your comments and we have taken note about it

10/10 Excellent

Steven, Rockaway

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel in great location in central Tunis. Staff was friendly and breakfast was grear. All for a reasonable price.
Stayed 1 night in Oct 2022
Response from Guest Relation on 1 Nov,2022
We are thankful for your excellent comment Hope we welcome you again in Carlton Tunis

8/10 Good

Kirstin

Stayed 2 nights in Oct 2022
Response from hebergement on 7 Mar,2023
Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir au Carlton Tunis.

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked how friendly the staff all were the service from all the staff were amazing they couldn't have done better, only criticism was the bedroom view was not great but my room was great no bug problems as all aircon worked great, i had a great time staying here.
Stayed 7 nights in Sep 2022
Response from Guest Relation on 10 Oct,2022
We thank you for your overwhelming review on your last stay at Carlton Hotel Tunis which we are happy to receive.

6/10 Okay

SAFWAN

Business traveller
Stayed 1 night in Sep 2022
Response from RECEPTION on 19 Sept,2022
Thank you for being part of Carlton hotel You are always welcome

8/10 Good

Fahmi

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022
Response from hebergement on 7 Mar,2023
Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir au Carlton Tunis.

6/10 Okay

Yunusa

Business traveller
Liked: Cleanliness, staff & service
Stayed 3 nights in Sep 2022
Response from Chargée de communication on 8 Sept,2022
Merci pour votre commentaire

8/10 Good

Yunusa

Business traveller
Liked: Cleanliness, staff & service
Average
Stayed 2 nights in Aug 2022
Response from Chargée de communication on 6 Sept,2022
Thank you for being part of Carlton hotel You are always welcome

6/10 Okay

Yunusa

Business traveller
Liked: Cleanliness
Persaby
Stayed 3 nights in Aug 2022
Response from Nbey on 3 Sept,2022
Thanks for your comments

10/10 Excellent

GEETIKA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very courteous and friendly. Boys at front door were really helpful with our luggage, taxis and even guiding us for nice eateries around the area. Reception staff was equally nice and professional with smiles on their faces always. Room was clean and quiet. Variety offered in breakfast was amazing. You can enjoy the morning quiet and the hustle of the day from the balcony. Location is very nice with lot of shopping places on walking distance.This was my first time and I would come back here.
Stayed 2 nights in May 2022
Response from Chargée de communication on 30 Aug,2022
Hello , we are happy to receive your comment , it is a pleasure for us. We hope that you will come back and be part again of our hotel. Welcome again.

2/10 Terrible

FAYEZ

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022
Response from RECEPTION on 30 Aug,2022
Merci pour votre commentaire

8/10 Good

Ziayd, Tripoli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2022
Response from hebergement on 7 Mar,2023
Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir au Carlton Tunis.

10/10 Excellent

Ahmed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Front Desk on 12 Aug,2022
MERCI

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely staff with big smiles. Property was beautiful. Great value overall. Will recommend to family and friends. Thanks for the wonderful stay.
Stayed 1 night in Aug 2022
Response from Chargée de communication on 8 Aug,2022
Hello, we thank you for your excellent comment on your last stay at the Carlton Hotel Tunis which we are happy to receive. We look forward to welcoming you back to The Carlton in the near future. Sincerely, Guest Relations

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Staff was friendly. Hotel was nice, but there were ants in my room. And the first few nights had a foul smell from the bathroom---even more so after the room would be cleaned. Very strange. Sometimes my room wouldn't be stocked with the included bottled water. But this was minor and the receptionist would ensure water was supplied. Thank you for the lovely stay. Everyone was always smiling and kind - especially the morning restaurant crew and the men in the entrance, who were so very helpful with my taxis (I used bolt but the driver would be lost and these young men would always talk to the driver for me). Thanks especially to Aziz as he made sure to ask how my stay was going every single day I saw him and was the most helpful. A couple of annoying things about the hotel was that the restaurant on site was out of stock on majority of the items on the menu. So I would be instructed by the waiters, "this is not available, that is not available, etc." So very limited options to choose from. Secondly, I had to explain to almost every receptionist about my Gold member VIP status on hotels.com allowed me to have a free drink per night. Some of the staff made me feel as if I was lying or trying to get free stuff. But this was on my confirmation. Nonetheless, minor things overall. I loved my stay and thank everyone for providing such a good hotel to me. Great value!
Stayed 1 night in Aug 2022
Response from Chargée de communication on 8 Aug,2022
Dear customer, we thank you for your excellent comment on your last stay at the Carlton Hotel Tunis which we are happy to receive. We look forward to welcoming you back to The Carlton in the near future. Sincerely, Guest Relations

4/10 Poor

Aicha

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 1 night in Jul 2022
Response from hebergement on 7 Mar,2023
Nous vous remercions pour votre commentaire. Au plaisir de vous recevoir au Carlton Tunis.

10/10 Excellent

Mahmud

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very decent place to stay in the heart of downtown
Stayed 2 nights in Jul 2022
Response from Chargée de communication on 22 Jul,2022
Dear Mahmud , we thank you for your overwhelming review on your last stay in Carlton , hope we will see you again. Best Regards Guest Relation