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Reviews of Hôtel La Maison Blanche

5 out of 5
Hôtel La Maison Blanche
45 Avenue Mohamed V, Tunis

Reviews

6.8
Rating 10 - Excellent. 43 out of 154 reviews" "
Rating 8 - Good. 42 out of 154 reviews" "
Rating 6 - Okay. 27 out of 154 reviews" "
Rating 4 - Poor. 14 out of 154 reviews" "
Rating 2 - Terrible. 28 out of 154 reviews" "

7.8/10

Cleanliness

7.4/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

TAUQIR, Sugar Land

Stayed 1 night in Nov 2023
Response from guest relation on 12 Feb,2024
Thank you for your comments - fortunately our hotel scores very highly and we have no negative comments recorded during this period

8/10 Good

ILYES

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Guest Relations on 20 Nov,2023
thank you ilyes for kindness review we hope see you again

2/10 Terrible

Ayman Alexander

Liked: Cleanliness
Stayed 1 night in Nov 2023
Response from Guest Relations on 13 Nov,2023
hi ayman we sadly sorry about your review and we will do the best next time

8/10 Good

Abdullatif

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Guest Relations on 3 Aug,2023
Thank you for your great review

6/10 Okay

Khaled

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
I don’t recommend this hotel
Stayed 3 nights in May 2023
Response from BT on 5 Jun,2023
Thank you for your feedback

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, property conditions & facilities
PRO:The room was huge and provided comfortable seating and sleeping. It served our purpose which was an overnight hotel during transit. CON: There were no places to eat and the staff could not tell us where we could find a place for dinner. The signs for the hotel are quite hidden from the street so could be difficult to find if arriving by yourself.
Stayed 1 night in May 2023
Response from Guest Relations on 22 May,2023
Thank you for your valuable feedback

10/10 Excellent

salem

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful staff
Stayed 1 night in May 2023
Response from Guest Relations on 22 May,2023
Thank you Salem for your great feedback

10/10 Excellent

Casia

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent staff very helpful I would certainly stay again here in Tunis !
Stayed 6 nights in Mar 2023
Response from OD on 27 Mar,2023
Thank you for the amazing review

6/10 Okay

Osama Ahmed

Travelled with family
Old furniture
Stayed 4 nights in Mar 2023

8/10 Good

Amadu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel
Stayed 2 nights in Feb 2023
Response from Guest Relations on 25 Feb,2023
Thank you for your valuable comments

10/10 Excellent

Kais

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel, very convenient and nice staff specially morning shift like Khalil and the little lady in the reception and another guy don’t remember his name and plus the cleaners and the supervisor . Food is fabulous and I can tell that the food originally made in Tunisia. Many thanks to the room service the short guy. Thank u all It’s highly recommended
Stayed 3 nights in Jan 2023
Response from Guest Relations on 5 Feb,2023
Thank you for your lovely feedback

2/10 Terrible

Fatouma

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I only liked there was a place to sleep at night for me. I wish I never paid upfront for 9 nights reservations without refund! The bed was very uncomfortable and when I asked to help change/upgrade room they flat out said “No”. I am very disappointed with their service. I didn’t feel safe. The night receptionist was very rude and made me feel unwelcome throughout my stay. I had to sleep somewhere else one night because of the receptionist during the evening. He never helped me with most of my requests like towels, fixing the mini fridge…etc. He will also asks me to pay extra fee for family to visit me. The rooms were not cleaned some days even though I left early in the morning. I was new to Tunis and Maison Blanche hotel made my short experience a living hell. I hope travelers stay away from this hotel.

10/10 Excellent

SHELINA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Oct 2022
Response from Guest Relations on 19 Oct,2022
Thank you for your wonderful feedback

2/10 Terrible

Marwan

Travelled with family, Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
فندق متراضع لايستحق 5 نجوم قديم وبه رائحة كريهة. حجزت غرفة غير مدخن وللاسف حصلت على غرفة رائحتها دخان
Stayed 1 night in Oct 2022
Response from Guest Relations on 19 Oct,2022
Thank you for your feedback

6/10 Okay

Omar

Liked: Staff & service
Average place Close to the airport
Stayed 1 night in Oct 2022
Response from Guest Relations on 19 Oct,2022
thank you for your time and feedback

6/10 Okay

Saed

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Nice Room , but needs maintenance, Noisy Area , Employees are charming
Stayed 5 nights in Sep 2022
Response from Guest Relations on 19 Oct,2022
Thank you Saed for your kind feedback

2/10 Terrible

Rani

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2022

8/10 Good

Rani

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
it is capacious room
Stayed 1 night in Jul 2022

10/10 Excellent

Kais

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff, and location is convenient and fabulous. Receptionists are really outgoing and helpful. I recommend this place since it is located in the heart of town.
Stayed 3 nights in Mar 2022
Response from Maher - Guest relations Manager on 13 Apr,2022
Thank you for your feedback We are glad to note that you loved our hotel and enjoyed your stay with us We are looking for welcoming you in your next visit to Tunis See you soon

10/10 Excellent

Amor

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I didn't like noise Saturday night
Stayed 1 night in Dec 2021
Response from Maher B - Guest relations Manager on 28 Dec,2021
Thank you for your feedback We thank you for rating our hotel 5/5

10/10 Excellent

Sadoudi

Liked: Staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Nov 2021
Response from Maher B - Guest relations Manager on 29 Nov,2021
Thank you for your feedback

10/10 Excellent

Fethi

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very good customer service .and staf very friendly
Stayed 1 night in Nov 2021
Response from Maher B - Guest relations Manager on 11 Nov,2021
Thank you for your feedback We are glad to note that you loved our hotel and liked our staff We are looking for welcoming you in your next visit To Tunis Thanks

2/10 Terrible

alwaleed

Liked: Room comfort
Disliked: Staff & service
the breakfast was not good at all
the price was not the same price as my reservation
Stayed 3 nights in Oct 2019
Response from Guest Relations on 19 Oct,2019
Thank you for your feedback. The website does clearly mention that city tax is extra and collected at the hotel

8/10 Good

Hamed

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice place
Stayed 1 night in Oct 2019
Response from Guest Relations on 12 Oct,2019
Thank you Hamed for choosing La Maison Blanche

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2019
Response from Guest Relations on 10 Aug,2019
Merci beacoup pour votre feedback

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
Everything was bad I think the hotel should be 2 stars
Stayed 7 nights in Jul 2019
Response from Guest Relations on 20 Jul,2019
Thank you for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2019
Response from Guest Relations on 12 Jul,2019
Thank you for your feedback

10/10 Excellent

Shukri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Clean hotel water is great
Stayed 2 nights in Jun 2019
Response from guest relations on 5 Jul,2019
Thanks foe for your great feedback

2/10 Terrible

Radhwen

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
WORST HOTEL I STRONGLY do not recommend to anyone
First, It was the worst hotel that I've never experienced! So dirty, air conditioning system not working or working as ventilation only. I had to ask the receptionist to change my suite but still the same issue. I am wondering how it could be a 5stars hotel!!! It's not worth it to rate it even for 2 stars...You need to think carefully before choosing to stay here, the pictures and facilities mentioned in their website doesn't reflect the shocking reality. Second, the breakfast was terrible and no options at all, I could only drink coffee and took one glass of water.(croissant, cakes and bread were all not fresh and you could see easily mosquitoes flying around) P.S. I regret staying in this hotel and I couldn't cancel my staying as it's not free cancellation booking.
Stayed 2 nights in Jul 2019
Response from Guest Relations on 4 Jul,2019
We are sad to hear your feedback as we have never received such comments before. Our team is available 24 hours a day for any assistance needed

2/10 Terrible

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
I liked nothing other than it was close to where I wanted for my next day meeting However, it was terrible night as I could not sleep due to the AC not working and they could not resolve and the room I was moved to was the same, they have issue with their AC Breakfast was terrible, staff were sleeping on the couches yet came 30 minutes after the time and it was held at the Bar with no proper tables, had to sit on a couch and put my plate on a coffee table Food forget it, just had piece of bread as the cooling counter was not cold so could not trust
Stayed 1 night in Jun 2019
Response from Guest Relations on 3 Jul,2019
We thank you for your time and feedback. We have never received such comments but will look at this

4/10 Poor

Verified traveller

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Very poor service, staff did not acknowledge me and did not even know about local places to visit. Would give false information and waste more of our precious time. In 5 days I stayed only had 1 small water bottle given for the entire 5 days. When leaving didn’t even get a goodbye, or help with luggage even though visibly struggling, not even help opening the door they just was on their mobile phones. Breakfast was very dull, a selection of breads and juices, very very poor for a 5 star. Rooms look extremely outdated, no slippers, fridge doesn’t work, not a single English Channel and only 5 Tunisian drama channels, Bed was very uncomfortable and the cleaners were at the door at crack of dawn!! Do NOT stay here if you want a 5 star experience! Wi-fi was non existent in the rooms unless you stood in the corridor, location also very poor not much to do and hard to hail any taxis. Staff don’t speak great English so very difficult to communicate plus air conditioning doesn’t work!! How was this ever given 5 star is beyond me, I’m an avid traveller and this was one of the worst, 3 star at TOPS! Avoid avoid avoid
Stayed 4 nights in Jun 2019
Response from Guest Relations on 22 Jun,2019
Thank you for your feedback. Our hotel receives very good comments and we are sad to hear we did not meet your needs

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2019
Response from Guest Relations on 16 Jun,2019
Thank you for your great score!

8/10 Good

Siwar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Guest Relations on 9 Jun,2019
Thank you for your feedback

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
the hotel looks really nice, and rooms are spacious. But it is really not well maintained. They could use some serious renovations. There is a club in or next to the hotel. We were there on a Tuesday to Wednesday, and from 23h00 to 05h00 it was impossible to sleep due to the noise. This made it very unpleasant, especially since we had business meetings early in the morning. It would have helped if we could have had a heads up regarding that prior to booking. Location wise, it's quite convenient, as many of our meetings were planned around that area. Otherwise service was nice! Breakfast was ok-ish, but could do better. Also the restaurant/bar/club (?!) where the breakfast was taking place was not very clean and appealing.
Stayed 1 night in Apr 2019
Response from Guest Relations on 16 Apr,2019
Thank you very much for your time and comments

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Maher on 12 Apr,2019
Thank you for your feedback

8/10 Good

JEAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tunis January
Hotel very clean and comfy. Everything deserves 8 on 10
Stayed 1 night in Jan 2019
Response from Maher on 13 Jan,2019
Thank you for your feedback We are glad to note that you enjoyed your stay and loved our property See you soon

10/10 Excellent

Geddad, Tunis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2018
Response from Guest Relations on 20 Nov,2018
Thank you very much for your great score!

6/10 Okay

Bertrand, Germany

Liked: Staff & service, property conditions & facilities, room comfort
the hotel is extremely poorly insulated. In a high-rise opposite is a club with very loud music until late at night and the noise in the hotel room are like being on the dance floor. Sleeping hardly possible. And then from 4 clock 30 furniture in the breakfast room from right to left pushed (every morning) as if a whole moving team over the head would be active. So the hotel room is very large and luxurious, but brings little if one plans to sleep. The staff is very nice, but nothing could be done to reduce the noise level.
Stayed 3 nights in Oct 2018
Response from Guest Relations on 12 Oct,2018
Thank you for your feedback which is important to us. We thank you for choosing La Maison Blanche

4/10 Poor

SaliM, Ly

Liked: Staff & service
Disliked: Cleanliness
I dont recomand for staying more then one night . You cannot have a nice shower cuz of the smell in the toilet plus you can smell in the bed when you want to watch tv. The stuff is upset when you ask them for slippers that they should give especially when you are staying in an 5 star hotel in junior suite .
Stayed 1 night in Aug 2018
Response from Guest Relations on 26 Aug,2018
Thank you for your time and comments

4/10 Poor

Verified traveller

Disliked: Property conditions & facilities
Stayed 1 night in Jul 2018
Response from Maher Brahem on 6 Aug,2018
Thank you for your feedback

10/10 Excellent

Patricia, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
The suite was nice. The staff was amazing. Shopping was not far in taxi.
Stayed 2 nights in Jun 2018
Response from Maher Brahem on 3 Jul,2018
We thank you for your feedback We are glad that you loved our hotel and enjoyed your stay We appreciate all your comments We are looking for welcoming you in your next visit to Tunis

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Good hotel. Large rooms. Sometimes noisy due to next door bar.
Stayed 1 night in Feb 2018
Response from Guest Relations on 6 Mar,2018
Thank you for your time and comments

10/10 Excellent

Hellen, Kentucky

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Nice Hotel
Room Clean, Staff very helpful and overall great accomadations
Stayed 3 nights in Aug 2017
Response from Guest Relations on 1 Sept,2017
Thank you so much Hellen for your great feedback. We appreciate your time and kindness

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Response from General Manager on 20 Sept,2016
Merci!

10/10 Excellent

dreeb, tripoli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very nice hotel
the hotel is very nice , clean and comfortable suites , the staff are helpfull and sevice is good , the hotel in center of tunis , i ingoy the accomondatioin and will comeback again .
Response from Simon on 7 Sept,2016
Thank you so much for your comments!

6/10 Okay

salaheddin, salaheddin sharif

Liked: Cleanliness
Disliked: Staff & service, room comfort
it not 5 stars hotels
I could not sleep because noise of night clubs

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Kal, Montreal, QC, Canada

Liked: Staff & service
Disliked: Property conditions & facilities
It is not a 5 Star Rating
When a hotel is rated 5 stars it should offer the minimum. although the room is clean but the bathroom was smelly and house keeping did not have a tooth brush to provide which is something part of the 5 stars rating.

2/10 Terrible

Edward, Vancouver, Canada

Disliked: Cleanliness, property conditions & facilities, room comfort
3 star not 5 star
Loud music until 3am then garbage truck and other noise smashing bottles at 6am.Horrible view of garbage, black mould along all the tile seams in the bathroom, the safe was not operational and no Internet in most of the building. It was a bad stay, when we booked a 5 star we did not expect this. We want our money back!

4/10 Poor

Business, Devon, UK

Liked: Cleanliness
Good location for business, but
They were carrying out maintenance during the day and at night! Could not sleep for all the building works going on. Will not be returning there.