Search Chalets in Tyler

"I arrived and it took me saying excuse me a few times before I received anyone’s attention. Upon checking into my room, the walls and door had scratch marks all over them. The mattress was covered in stains and the floors didn’t look like they were clean. There was a spot behind the bed where something had been spilled. In the bathroom there was a he in the ceiling. I changed for the event I was staying in Kingsport for that evening and went to the front desk to tell them the room was unsatisfactory and that I wouldn’t be staying. I said the room was not clean and the receptionist took the card and said sorry. There were no efforts to change rooms or see how they could make the situation correct. For over $250 for a room, I expected much more and expected to be compensated for not staying. "

"The room smelled horrible of cigarettes and the furniture had cat scratch damage and the walls had pet damage as well. The tub had peeling paint. The door to the room was horrific to open with a horrible screech. For the price we paid for this room, it was very disappointing. "

"The hotel room was clean though visibly old. Beds were comfy and mattresses seemed firm and new. Breakfast was minimal with danishes, cereal, or waffles and juice. Overall the value was good. "

"For a one night stay it wasnt bad. "

"Room was average. Not too expensive"

"Breakfast is pricey. We ate elsewhere. Sink was leaking in room soaking the part of counter so we had to keep a towel on it. Left one of my makeup totes near the towel and it got wet. Bed was clean but not very comfortable. Staff was nice. I can understand not providing breakfast but some free coffee and juice in the lobby would be nice incase some are not on the same schedule as the Starbucks with limited hours. Parking was good. "

"The breakfast was okay for a contenental one. They had biscuits and gravy, eggs, sausage, yougurt and fruit. Could use some updating in rooms and carpet. Overall it was clean and staff were friendly "

"Room was extremely clean and staff were very gracious."

"Clean room, courteous staff, nice breakfast "