All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Alaya Resort was amazing!! Great Property, Amazing kind and helpful Staff! It was in walking distance of many shops, restaurants, attractions and grocery stores.
The soap in the rooms was amazing!!! I loved it along with the universal plug was a great added touch!
Zakina
Stayed 5 nights in Apr 2024
Response from Alaya Resort Ubud Team. on 24 Apr,2024
Dear Zakina,Greetings from Alaya Resort Ubud.Thank you for staying with us and sharing your wonderful review following your recent stay at Alaya Resort Ubud. We feel so honored to learn that you enjoyed every single moment you spent at Alaya. Your positive review is an immune booster for us to achieve above and beyond. Rest assured, we will share your review with our team members for all professional dedication they have devoted.Once again, Thank you for your wonderful review, and we look forward to another opportunity to host you back at Alaya Resort Ubud. Warm Regards, Dewi Mas, CHA, CHT. General Manager
Excellent accommodation, cleanliness and service!
We stayed here for 5 nights and the accommodation and service was truly fantastic! The staff greet you like royalty and always check in with you to make sure you are ok.
You are welcomed with fresh towels and welcome drink.
Accommodation also came with 4 bottles of water in the morning and afternoon (total of 8) as the tap water is not drinkable or suggested for use for brushing teeth
Only drawback was that the room is air conditioned with a split system so it is a bit noisey when sleeping. Other than this, Alaya Resort Ubud is strongly recommended
BRAVO!
The staff, room, and facilities are all outstanding. We totally enjoyed our time there and highly recommend to everyone to stay here.
We especially enjoyed the live music at night and the Yoga Barn next door.
We will return! Thank you and your staff for making our stay so enjoyable!
the location is very convenient, the hotel area is quiet and safe. i feel very relaxing and comfortable during my stay in Alaya Resort. I will definitely recommend my friends to stay here for their future visit.
The resort is beautiful exactly as pictured. The breakfast buffet was great tons of options. The service at the resort was also amazing. The staff would do everything to accommodate your needs. Rooms and towels were cleaned and changed twice a day. They restocked water in the rooms daily. I would stay again.
An amazing property in the heart of Ubud - highly recommended! The rooms were well appointed with partner restaurants offering excellent and delicious food options. The pools were wonderful, very clean and well maintained.
The massages were also an amazing experience - I wish I had done more!
I will return on my next trip to Bali!
It was a joy to stay at Alaya Resort in Ubud. We received a warm welcome from the friendly staff upon our arrival which was a great start. Our room was very spacious, clean, comfortable and close to all amenities. Breakfast at the hotel and food at local restaurants were delicious. It was easy to book excursions at the hotel reception and overall prices were affordable.
Although the hotel is situated on a busy street it actually turns into a peaceful haven inside the property. A special thank you goes out to Pebri and Bayu who really took care of us during our stay.
I would highly recommend Alaya Resort to anyone wishing to spend some time in Ubud.
The hotel is great for where it is. Clean, quiet and very helpful staff. But don’t know if it’s because of humidity, but the room had a very potent “wet” smell.
I would definitely stay here again but probably ask for a different room on a longer stay.
Sam
Stayed 1 night in Jan 2024
8/10 Good
Kin-chung
Travelled with family
12 Jan,2024
Liked: Cleanliness, staff & service
Really nice hotel in a great location. Few problems with the aircon in the room at the start but otherwise nice.
This was a beautiful resort. I wish I had more time to enjoy the property and the beach across the street. The rooms were very nice and large. The bathroom was big and clean and the shower was amazing. We had a garden view room which was nice, it has a small patio with a lounge and a 2 chairs. Beautiful grounds and wonderful full breakfast that was included. There were 2 pools and adult pool and family pool. Both were huge, clean and enjoyable. I wish their spa (massage services) were open later than 7pm.
Wonderful hotel. Location is perfect in Ubud. The spa and staff are excellent.
My family and I returned to Alaya Resort Ubud after having a great experience at the start of our two week vacation in Bali. Would happily return in the future.
I highly recommend this hotel, the staff, resort and location are perfect. It is a quiet oasis in the centre of Ubud, many restaurants within walking distance. The spa was fantastic.
I would have given this 5 stars because of how lovely the hotel, room and location was. But my husband and I both got bitten all over by bed bugs. We were there just for one night and it has been super uncomfortable because of it
Verified traveller
Stayed 1 night in Jan 2024
Response from Abdi - Duty Manager on 12 Jan,2024
Dear Anonymous,Greetings from Alaya Resort Ubud!Thank you for sharing your recent stay experience, and your valuable feedback is highly appreciated. It’s hard for us to hear that you had a negative experience, as we always do our best to provide every customer with the best services possible. Unfortunately, in this case, we did not meet your expectations.Please be informed that our Housekeeping team overseen by a supervisor cleans all rooms with attention to detail to ensure that our standards are met. To avoid insects or bed bugs, we work with a special pest control company that does chemical treatments on a regular basis, which includes the termination of bugs and insects in any shape or form. This treatment is conducted by hot vacuum steam or using chemicals. When the rooms are occupied all linens are changed regularly to maintain our standards and to ensure the cleanliness and comfort of all our guests. I therefore ensure that no bed bugs can be found at Alaya Resort Ubud. Until up to now, no guest has ever mentioned a case of so.However, We truly understand your concern and we address our sympathy towards your situation. With all due respect, you might to visit a Dermatologist and get a professional opinion as there are a lot of leading causes that could be from weather, food allergy or can also be from detergent, etc.Your feedback is valuable to us, so please do not hesitate to reach out with any further comments or questions.Best Regards,AbdiDuty Manager
This beautiful property is it's own little oasis amongst the thriving shopping and restaurant life of Ubud. Beautiful breakfast, lovely pools and spa facilities, amazing rooms and most importantly delightful staff. We will definitely come back to Alaya Resort. Thank you!
This review is long overdue!!! I had the BEST experience I could have ever prayed for thanks to the friendliness and ambience of this resort! I traveled to Bali for a women's retreat and this was a huge trip to be physically solo on. By the grace Of Holy Spirit I chose the best place to stay. I felt safe when I walked into the room. My anxiety disappeared completely. The staff was beyond sweet and friendly. If I ever come back to Bali with my family we will definitely be staying at this resort. The rooms are beautiful, they are super clean and comfortable. The staff truly cares about the guests. The food from their restaurant is to die for too!
The hotel was amazing.
The staff were excellent and always keen to help.
The restaurants were all very nice and great value.
We stayed in an Alaya room, which was spacious and had a stunning view. It was very clean, with multiple plugs (both
The hotel location was great, it was only 5 minutes walk to the monkey sanctuary.
I would definitely stay here again.
A very nice resort conveniently located in central Ubud. Strongly dislike and protest policy of one-time only afternoon tea irrespective of how many days guests stay. Management needs to review
this policy. Either get rid of this
one-time only afternoon tea or
provide everyday. After all tea
cost is insignificant as
compared to daily room tariff.
Alaya is wonderfully positioned to explore Ubud. The property is beautiful, with lovely gardens and a rice paddy adjacent. The room was a little disappointing - the shower/bathroom/wetroom is poorly designed and a waste of space. Water from the shower seemed to go everywhere! There was only instant powdered coffee, teaspoons, but no other cutlery or bottle opener. All the staff were amazing.
Overall, very centrally located property, there are several food options nearby. Shopping is also quite enjoyable, which is nearby. The only thing I found a little troubling, was the quality of the pool, the cleaning wasn’t happening soon enough to usage, and it was dirtier than expected.
Excellent best hotel I have ever stayed at. Staff were super they knew who we were. My wife’s luggage was lost by the airline and they were on it. Every time we were in the lobby they gave us updates and it wasn’t there problem. Food and drink fantastic, Everything you could possibly need in the room and full massage included. I was sad to leave.
From the moment we walked onto the property, we were greeted with warm smiles and treated with such wonderful hospitality. Alaya Resort Ubud was truly a 5 star resort. My friend and I enjoyed the pool and live music. We had the opportunity to enjoy the resort’s happy hour and coffee/tea time. The biggest takeaway from our stay were the kindhearted staff that made us feel right at home. We will certainly stay there again in the future!
Such a beautiful resort, everyone was so kind and welcoming. Perfect location and walking distance to Ubud palace and market! Will definitely come back here!