"The hotel itself was adorable, clean, and lovely. The ambiance is amazing and just like the pictures. The location was also perfect, being right in the center of town. The beds were comfortable and rooms were nice. The staff, however, was an issue. We had a very unfriendly and unhelpful reception lady. When we arrived with our disabled elderly father, she first scoffed at how much luggage we had (we were 4 people on a 2-week roadtrip with a disabled person), then she directed us to a parking lot that was a 10-minute walk away. After parking there, we asked about disabled parking and were told we could try our luck with a garage that wasn't much closer and there was no guarantee. A simple ChatGPT query told us there was actually free disabled parking literally 100 steps from the hotel. Also, on the first night, we got back to the rooms around 10:30 PM from a long night of sightseeing and dinner. When my disabled father went to lay down, there was only one pillow. I went downstairs to ask for more pillows; the first person told me he couldn't get me and then the same reception lady told me "No, I have already clocked out." When I explained that we needed just 2 pillows, she refused. The following day, I did complain to the manager. He was nice and apologized, but the same receptionist was incredibly rude and disrespectful. Because of her, we would not recommend this hotel. We had a 12-day roadtrip through Germany and Switzerland and she was the only one to act this way."