Exterior

Reviews of Best Western Orchard Inn

2 out of 5
Best Western Orchard Inn
555 South Orchard Avenue, Ukiah, CA

Reviews

7.4

Good

Rating 10 - Excellent. 55 out of 266 reviews" "
Rating 8 - Good. 120 out of 266 reviews" "
Rating 6 - Okay. 56 out of 266 reviews" "
Rating 4 - Poor. 24 out of 266 reviews" "
Rating 2 - Terrible. 11 out of 266 reviews" "

8.0/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service, property conditions & facilities
Good value but basic, and also the WiFi was spotty or did not work for few hours in the morning.
Stayed 2 nights in Oct 2020
Response from Manager on 15 Oct,2020
Thank you so much for bringing to our attention the issues that you encountered with our appliance and electronics. Your comfort and convenience is our top priority, as always. We will address the maintenance task right away for the benefit of our future guests, which hopefully will include yourself.

4/10 Poor

Tim, Ukiah CA

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Poor outdoor lighting limited parking ice machine broke. Had to wait 2 hours until 930 at night until we could use room.
Stayed 1 night in Sep 2020
Response from Manager on 18 Sept,2020
I am very sorry to hear that you encountered such unusual circumstances and inconveniences during your most recent experience with us, especially that we were not able to address the issues and misunderstandings right away. It is our ultimate aim to impress each guest and your comments and review are very important to us in relation to this goal. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.

8/10 Good

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Manager on 19 Sept,2020
"Thank you for taking the time to give us your feedback, it is wonderful to hear that you enjoyed your stay and that you have rated our hospitality. Your ratings are appreciated, and we hope to have you back again during your next visit to the area!", we thank you for your business and for rating your experience.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, but your website gives 2 options - pay before or pay at the hotel. I chose pay at the hotel but was still charged on my card when I wanted to pay cash.
Stayed 1 night in Aug 2020
Response from Manager on 18 Aug,2020
"We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas.", we are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2020
Response from Guest Experience Team on 23 Jul,2020
We are delighted to have provided you with suitable accommodation for your trip here. We appreciate your kind rating, and we hope to welcome you back again before long. Best Regards, Customer Care Team

8/10 Good

Gayle

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2020
Response from Customer Care Team on 26 Jun,2020
Dear Guest,We are very grateful you have taken the time to comment. Our goal is to provide an experience worth repeating for every guest, every time. When you need us in the future, we'll be here for you with clean and comfortable rooms and great rates. Guests who trust us are rewarded with complete satisfaction in almost every case. We're confident in our abilities and guest experience and always strive to be the best hotel in this area. We'll be here for you when you choose to stay with us again. We appreciate your efforts in writing this useful review, and we're acting on your comments. Thanks again. Best Regards, Customer Care Team

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Wont stay there again
The room looked clean and smelled fresh for a pet room.One good thing about Best Western is they allow pets.Unfortunately once we turned the lights down to watch TV a huge cockroach climbed up the wall.They creep me out.I wont stay there again.
Stayed 1 night in Jun 2020
Response from Manager on 25 Jun,2020
Thank you for rating our hotel and taking the time to share your experience. We are glad to discover that we were able to surpass your expectations with the standard cleanliness you've come to expect from us; though I am so sorry for the unfortunate incident that you experienced regarding the visit of unwelcome pests in your guest room. We take all reports of lacking service and issues with amenities and accommodations seriously particularly those that you have raised. I hope you will accept our sincerest apologies for these difficulties, and I thank you for bringing the matter to our attention. We do hope that you'll return to see how we are continuously improving to impress our guests more with each visit.

8/10 Good

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
It was a restful, relaxing stay, as usual. Thank you staff of BW Ukiah, see you again soon.
Stayed 3 nights in Jun 2020
Response from Manager on 19 Jun,2020
Thank you for sharing this experience with us. We truly value you feedback with regards to our staff. Please do consider us again on your next visit to the area.

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2020
Response from Manager on 30 May,2020
We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an even superior experience so please come see us again soon!

6/10 Okay

Verified traveller

Travelled with family, Travelled with pets
Disliked: Amenities
Not to the normal BW standards. Front staff very nice but seemed to be lacking support
Stayed 1 night in May 2020
Response from Manager on 12 May,2020
Thank you for choosing to stay with us and rating your recent experience at our property. We hope your stay was pleasant and comfortable. It was a pleasure to host you, and we hope to welcome you back soon and impress you once again with an exceptional level of service and hospitality. Hope to see you again and thank you for staying with us!

8/10 Good

John

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Apr 2020
Response from Manager on 29 Apr,2020
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Ali

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great!
Hotel was as always clean and comfortable. I love this motel its my favorite.
Stayed 7 nights in Apr 2020
Response from Manager on 23 Apr,2020
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. We continue to reach for ways to improve guest experience in all areas and hope you will experience those continued efforts on your next visit.

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
clean but noisy
Clean and convenient with pleasant service. The walls are very thin and you can hear people going up and down the hall and stairs and out the door all night.
Stayed 3 nights in Apr 2020
Response from Manager on 7 Apr,2020
Thank you for being a valued guest and for providing us the feedback regarding our service. We are always looking for ways to improve upon the guest experience so thank you for sharing.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2020
Response from Manager on 24 Mar,2020
Thank you for your honest feedback. We wish to let you know that your voice is of utmost importance to us. We want you to know that your voice is of utmost importance to us, and we thank you again for taking the time to share your experience and impressions of our hotel! I hope that everything turned out alright, and we are looking forward to seeing you again!

6/10 Okay

Meghan, Anchorage, Alaska

Travelled with family
Liked: Cleanliness, staff & service, amenities
There was nothing special about it, but the room was clean. The furniture was dinged up and needed new painting in hallway and in the room.
Stayed 1 night in Mar 2020
Response from Manager on 16 Mar,2020
Thank you for choosing to stay with us and rating your recent experience at our property. We hope your stay was pleasant and comfortable. It was a pleasure to host you, and we hope to welcome you back soon and impress you once again with an exceptional level of service and hospitality. Hope to see you again and thank you for staying with us!

6/10 Okay

Diahanna, California

Business traveller, Travelled with partner
Liked: Staff & service
Well when we our room someone was using it to take a nap.pillows were on the floor,the lounge chair was over by the bed.got another room wasn't vacuum good.food crumbs were still present on floor by bed..dinning room was ok chairs were wobbling.came back from dinner and someone was on the stairs using power outlet and his shoes were off.i mentioned it to front desk all they said was its probably a worker.other than that it was ok.Dmv was across the street and social security was across the street as well so thats good.
Stayed 1 night in Mar 2020
Response from Manager on 14 Mar,2020
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. Please accept our sincerest apologies for the housekeeping issues that you encountered during your stay in our hotel. It is disheartening to discover that we were not able to surpass your expectations with the standard cleanliness you've come to expect from us. It is distressing to hear that you encountered a number of issues with our housekeeping and guest services and I want you to know that we take your comments very seriously and are working hard and fast to address these problems in hopes of improving upon the guest experience. We will continue to improve our services for us to serve our customers better and make sure that they have a comfortable stay. Thank you for staying with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Manager on 22 Feb,2020
It was our privilege to earn your business and we hope to host you again on your next trip.

4/10 Poor

Laura, San Jose, California

Travelled with family
Disliked: Cleanliness, property conditions & facilities
I was surprised. We usually stay at this Best Western, but this time the room smelled like Extreme body odor. I was also surprised to see a "pool" closed due to health code violation notice. The night time wait staff was ok, but the previous desk help was friendly, positive and just a joy. Not sure if this changed hands, but it definitely felt different.
Stayed 1 night in Feb 2020
Response from Manager on 19 Feb,2020
Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel. It is great to hear from you and I am so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We apologize for the unpleasant smell in your guest room and that you did not get the chance to enjoy the pool area due to the on-going renovation. We hope that you will change your mind about giving us a second chance and that you will someday return to be impressed by the changes we've made. Thank you for choosing to stay with us.

8/10 Good

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value. Easy access safe, comfy beds kind staff, nice breakfast.
Stayed 2 nights in Feb 2020
Response from Manager on 11 Feb,2020
We appreciate the comments, especially with regards to your opinion of our staff and your comments about our breakfast. We hope to see you again to provide you with an exceptional level of service and hospitality.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2020
Response from Manager on 4 Feb,2020
We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the stuff the break fast and the rooms was clean all time and all rooms has refrigerator and microwave
Stayed 4 nights in Jan 2020
Response from Manager on 1 Feb,2020
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

8/10 Good

Ermir

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Manager on 30 Jan,2020
On behalf of our entire staff thank you for staying with us and for rating your stay.

8/10 Good

Helen, Reno, Nevada

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice, nothing special, but clean. The room was clean, but there were no bathtub rubber mats provided, so I had to put a towel in the bathtub so I wouldn't slip. The refrigerator was missing one of the front legs, so we asked to have it replaced when we checked out. Other than these items, we had a pleasant stay and would return.
Stayed 3 nights in Jan 2020
Response from Manager on 31 Jan,2020
We appreciate the time you have taken to bring to our attention your feedback with regards to our room and also our property. We appreciate you taking the time to share your experience.

8/10 Good

Lorraine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good breakfast
The breakfast includes eggs and sausage and a great variety of breads and fruit and juices. One of the better ones from the chains.
Stayed 1 night in Jan 2020
Response from Manager on 31 Jan,2020
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our breakfast. Your voice is very valuable to us and we hope you will return on your next travels.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very clean. The staff was very friendly.
Stayed 1 night in Jan 2020
Response from Manager on 8 Jan,2020
Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our staff and your comments about our room. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is good. Nothing outstanding and nothing a problem.
Stayed 1 night in Dec 2019
Response from Manager on 3 Jan,2020
Your voice is so valuable to us in our continued efforts to provide every guest with an enjoyable experience. We appreciate you sharing your comments regarding our hotel. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Front desk employee was so pleasant and helpful. Very clean and quite. Breakfast was very nice as well
Stayed 1 night in Dec 2019
Response from Manager on 19 Dec,2019
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our breakfast and comments about our front desk. I hope that we will impress you with exemplary service during future visits.

6/10 Okay

Dana

Business traveller
Liked: Cleanliness, staff & service
strange noises
there was some weird popping noises that kept me awake, coming from wall or lights or refrigerator? Didn’t sleep well.
Stayed 1 night in Oct 2019
Response from Manager on 25 Oct,2019
We appreciate the comments, especially with regards to your opinion of our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Manager on 22 Oct,2019
Thank you for taking the time to share your rating of our hotel. We hope to earn your business again on your next travels.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A nice, comfortable motel, less than 1 mile's walk from the center of town.
Stayed 1 night in Oct 2019
Response from Manager on 19 Oct,2019
Thank you for the incredible rating. We are so glad we were able to provide you with such a wonderful experience and we hope to see you very soon!

8/10 Good

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Manager on 15 Oct,2019
We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

8/10 Good

Efrain Jr.

Stayed 2 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Quiet and clean property to stay and rest for the night.
Stayed 1 night in Sep 2019
Response from Manager on 30 Sept,2019
We appreciate that you've taken the time to share with us regarding our property. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a five star experience.

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Manager on 23 Sept,2019
We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant and helpful staff. Room was clean and quiet. Location was easy to get to and plenty of parking.
Stayed 1 night in Sep 2019
Response from Manager on 16 Sept,2019
We love hearing that we were able to provide you with such a wonderful experience. Our goal is to provide every guest with an exceptional stay. We look forward to your next stay!

6/10 Okay

Miles

Business traveller, Travelled with partner
The bathroom was a little outdated. Room was nice though. The head board on the bed was loud so bet the neighbors were disturbed.
Stayed 1 night in Sep 2019
Response from Manager on 4 Sept,2019
It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our bed and also our room. We hope to someday have another opportunity to host your stay.

6/10 Okay

Verified traveller

Travelled with group
Liked: Room comfort
Just OK
At check in, the front desk stated that our card was declined and could not explain why after it had just been accepted at another location. She did not seem knowledge about the situation at all. Breakfast left a lot to be desired. On a positive note- the room was quite large and the pillows were nice for a hotel!
Stayed 1 night in Aug 2019
Response from Manager on 30 Aug,2019
We are continuously improving upon our services and accommodations and want to thank you very much for your comments about our location and also our breakfast. Please do come see us again.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good experience over-all. Great customer service!
Very clean hotel with excellent customer service and a pretty decent breakfast with eggs, tots, waffle-makes, etc. Bed was harder than other best western hotels I’ve stayed in for the price and there is no elevator in building. They put us on the far end of the hotel and upstairs- which was slightly annoying when carrying our bags up/downstairs and the ice machine on the far other end of hotel and downstairs. Other than that, they gave us late check out and no one knocked on our door until about 10 minutes before our scheduled check-out— which was a first. Over-all, I would stay again.
Stayed 1 night in Aug 2019
Response from Manager on 30 Aug,2019
We appreciate the comments, especially with regards to your opinion of our bed as well as our elevator. Insights such as this are invaluable and help us to better our services and accommodations. Thank you.

8/10 Good

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was fine. The pool was great. The only issue was the cold food at breakfast, not even luke warm. COLD.
Stayed 1 night in Aug 2019
Response from Manager on 27 Aug,2019
We appreciate the time you have taken to give your feedback on your recent experience, especially with regards to our breakfast as well as our room. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.

4/10 Poor

Carolyn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I
I would rather not
Stayed 5 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Manager on 2 Aug,2019
We can't thank you enough for sharing your rating. It would delight us to host you again!

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean rooms, nice location, friendly staff. Would go back
Stayed 1 night in Jul 2019
Response from Manager on 26 Jul,2019
We appreciate your rating of our hotel and the feedback you have shared pertaining to our staff and location. We hope to see you again and that you will be truly impressed with our continued improvements.

8/10 Good

madeintaiwan

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious and clean. Staff were friendly and professional.
Stayed 2 nights in Jul 2019
Response from Manager on 24 Jul,2019
We appreciate that you've taken the time to share with us regarding our staff. We hope to see you again to provide you with an exceptional level of service and hospitality.

6/10 Okay

Donna

Liked: Staff & service
Disliked: Room comfort
In general
There’s no elevator at this location making it very difficult for my elderly father to go up and down the stairs. The bathtub and toilet were together behind a door that stuck in the tile floor. The sink was in the room which I found odd. The duvets were not clean but the sheets appeared fresh. Furniture in the room was worn. The breakfast was ok, the eggs were so over cooked they were like rubber, I guess that’s what you get for free. The staff was friendly helpful and professional. Feel the price paid for this room was far too much. Expected better from a Best Western.
Stayed 1 night in Jul 2019
Response from Manager on 22 Jul,2019
We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our staff and furniture. Please do come see us again.

8/10 Good

donald

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2019
Response from Manager on 22 Jul,2019
We have high standards of hospitality and service and are always improving. We hope to see you again very soon!

8/10 Good

Christina, Sacramento

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice and quiet in the area. I would stay here again.
Stayed 1 night in Jul 2019
Response from Manager on 8 Jul,2019
Thank you for taking the time to share. We appreciate your feedback regarding our area and property. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and comfortable, no stale air or icky artificial scents. Bed was great.
Stayed 1 night in Jul 2019
Response from Manager on 9 Jul,2019
We appreciate the time you've taken to rate your stay. Thank you for your feedback regarding our bed and room. Your voice is very valuable to us and we hope you will return on your next travels.

10/10 Excellent

Lorrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
The only neg I can give the hotel is no elevator. The hotel stay was great. Loved that you could not hear our music outside of our room
Stayed 2 nights in Jun 2019
Response from Manager on 27 Jun,2019
Thank you for taking the time to share your comments regarding our elevator and room. We appreciate you taking the time to share your experience.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place. Clean, quiet, I would stay again.
Stayed 1 night in Jun 2019
Response from Manager on 17 Jun,2019
Thank you for taking the time to share your comments regarding our hotel. Through guest feedback like yours we are better able to enhance guest experience; so thank you.

8/10 Good

BLT, Seattle

Travelled with family
Liked: Staff & service
Disliked: Amenities
Location close to town and graduation I attended, free parking and breakfast was tasty, nice. The pool and hot tub were really gross, dirty and not operating, the carpet in the room was really dirty, something dried up on carpet and bed skirt. Attention to detail on deep cleaning should be upgraded for the price. There were people that smoked regularly in the pool area, which I personally don't like the smell of. However, with all that said, positives were the staff were very nice, the beds were comfortable, shower decent, coffee good, quiet, right off highway, refer nice, ice machine and washing machine were seriously handy. Upon departure a very nice staff person helped me pack my luggage down the stairs, I thought it was really nice since I had a recent back injury and it was entirely unsolicited. Staff was friendly and I can overlook allot in this case.
Stayed 4 nights in May 2019
Response from Manager on 10 Jun,2019
We are so sorry to learn about this incident during your recent stay. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with an enjoyable experience is of extreme importance to us and for that reason we are incredibly sorry that we missed the mark. We hope to earn your business on future travels so that you can see our continuous improvement.