Exterior

Reviews of Kempinski Hotel Khan Palace

5 out of 5
Kempinski Hotel Khan Palace
East Cross Road, Peace Avenue, Bayanzurkh District, Ulaanbaatar

Reviews

9.0

Wonderful

Rating 10 - Excellent. 158 out of 276 reviews" "
Rating 8 - Good. 96 out of 276 reviews" "
Rating 6 - Okay. 16 out of 276 reviews" "
Rating 4 - Poor. 4 out of 276 reviews" "
Rating 2 - Terrible. 2 out of 276 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful
Great Service, Breakfast is fantastic and the various amenities and mix of restaurants helps with variety. The Lundry service is phenomenal. There was nothing I can think of that lacked in this experience. I was there for 8 days, and it was delightful.
Stayed 8 nights in Oct 2023
Response from Dirk on 13 Nov,2023
Dear Christian,Thank you for sharing your delightful experience at Kempinski Hotel Ulaanbaatar! We're thrilled to learn that you enjoyed our great service, fantastic breakfast, and the variety of amenities and restaurants we offer.It's wonderful to hear that our laundry service met your expectations and contributed to a seamless stay. We're especially pleased that your 8-day stay with us lacked nothing, and that we could make your time in Ulaanbaatar enjoyable.We appreciate your kind words and look forward to welcoming you back for another exceptional stay whenever your travels bring you to Mongolia.Sincerely,Dirk Bansemer,General Manager

8/10 Good

Joshua, Singapore

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Kempinski Hotel Khan Palace is a solid place to stay. It is one of two five star hotels in Ulaanbaatar, the other being the ShangriLa whose room rates are more than double the price. The Kempinski rooms are old fashioned, but they are large, clean, very functional and the king size bed was very comfortable. Bathroom was also nice and included a Japanese washlet type toilet. The breakfast in the lobby restaurant was outstanding with lots of food choices. Front desk was super helpful and accomodating. Finally, the Japanese sushi restaurant on the second floor was very good! I highly recommend this hotel.
Stayed 2 nights in Oct 2023
Response from Dirk on 7 Oct,2023
Dear Joshua,Thank you for sharing your positive experience at Kempinski Hotel Ulaanbaatar. We greatly appreciate your kind words and thoughtful feedback.We are delighted to hear that you found value in our offering, especially in comparison to other five-star hotels in Ulaanbaatar. It's wonderful to know that you enjoyed our spacious, clean, and comfortable rooms, as well as the well-appointed bathroom. We're pleased that you found our breakfast offerings outstanding and that our front desk team was able to provide you with excellent service.Your recommendation is truly appreciated, and we look forward to welcoming you back for another enjoyable stay. If there's anything more we can do to enhance your future visits, please do not hesitate to let us know.Sincerely,Dirk Bansemer,General Manager

10/10 Excellent

Otto

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice comfortable place. Helpful staff. All the amenities.
Stayed 2 nights in Sep 2023
Response from Dirk on 27 Sept,2023
Dear Otto,Thank you for choosing us and for your kind words! We're delighted to hear that you found our hotel to be a nice and comfortable place with helpful staff and all the amenities you needed. Your satisfaction is our priority, and we look forward to welcoming you back in the future.Sincerely,Dirk Bansemer,General Manager

10/10 Excellent

Otto

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 1 night in Sep 2023
Response from Dirk on 26 Sept,2023
Dear Otto,Thank you for sharing a GREAT review about Kempinski Hotel, Ulaanbaatar. We hope to see you soon for another Greatest stay with us.Sincerely,Dirk Bansemer,General Manager

8/10 Good

Tariq, Los Angeles

Liked: Cleanliness, staff & service
An overall decent hotel. Needs some updating to rooms
Stayed 4 nights in Sep 2023
Response from Dirk on 26 Sept,2023
Dear Tariq,We greatly appreciate your review and the time you took to provide feedback on your recent experience at the Kempinski Hotel Ulaanbaatar. Your comment regarding the need for room updates has been duly acknowledged, and we value your input in helping us enhance our guests' satisfaction. Your insights are invaluable to us, and we hope to have the opportunity to welcome you back in the future to showcase our improvements.Sincerely,Dirk Bansemer,General Manager

10/10 Excellent

Yaling

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it!
Stayed 3 nights in Aug 2023
Response from Dirk on 21 Aug,2023
Dear Yaling,Thank you for staying with us & providing a "Lovely" feedback. Hope to see you again in near future.Sincerely,Dirk Bansemer,General Manager

10/10 Excellent

David

Stayed 9 nights in Jul 2023
Response from Dirk on 28 Aug,2023
Dear,Thank you for staying with us providing a positive feed back. Hope to see you in near future.Sincerely,Dirk Bansemer,General Manager

10/10 Excellent

susan

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were lovely. Very spacious and clean. Nice bathrooms and amenities. Breakfast had a large selection of items. Ate dinner in the lounge one evening and the food was good. Had a fabulous massage from Tuya
Stayed 2 nights in Jul 2023
Response from Crystal on 18 Jul,2023
Dear Susan, Greetings from Kempinski Hotel Khan Palace, thank you for visiting us and for sharing your lovely experience with us.Very delighted to read that we found your overall experience to be wonderful and that you rated your treatment as the best. I am pleased to read that above all, it was the service you received that was most remarkable and very grateful for highlighting the professional service extended by our team. Rest assured that I will personally share your highlights and kind words with the entire team as I am sure it will add further motivation to each and every one of us in our daily efforts to keep on delivering memorable and exceptional experiences.Thank you for your review and we are looking forward to welcoming you back again soon for another lovely experience in Ulaanbaatar.Sincerely yours,Dirk BansemerGeneral Manager

10/10 Excellent

lori

Stayed 3 nights in Jun 2023
Response from Dirk on 28 Aug,2023
Dear,Thank you for staying with us providing a positive feed back. Hope to see you in near future.Sincerely,Dirk Bansemer,General Manager

10/10 Excellent

Edwina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a most excellent stay for two weeks in May 2023. Loved the room, service and restaurants. I was looked after like family.
Stayed 14 nights in May 2023
Response from Crystal on 2 Jun,2023
Dear Mrs. Edwina, Warm greetings from Kempinski Hotel Khan Palace, thank you for visiting us and for sharing your lovely experience with us.We are very delighted to read that we found your overall experience to be wonderful and that you rated your treatment as the best. I am pleased to read that above all, it was the service you received that was most remarkable and very grateful for highlighting the professional service extended by our team. Rest assured that I will personally share your highlights and kind words with the entire team as I am sure it will add further motivation to each and every one of us in our daily efforts to keep on delivering memorable and exceptional experiences.Thank you for your review and on behalf of the entire team, we are looking forward to welcoming you back again soon for another lovely experience in Ulaanbaatar.Sincerely yours,Dirk BansemerGeneral Manager

6/10 Okay

Byong Sook

Business traveller
Liked: Staff & service
The room was quite cold even though I adjusted the max heating temperature.
Stayed 4 nights in Feb 2023
Response from Crystal on 14 Feb,2023
Dear valued guest, Warmest greetings from Kempinski Hotel Khan Palace. Thank you very much for your review. Your review is well appreciated. We will do our best to improve our product and service. Sincerely yours,Dirk BansemerGeneral Manager

10/10 Excellent

Warren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale rooms, friendly staff, incredible breakfast
Stayed 2 nights in Aug 2022
Response from Crystal on 4 Sept,2022
Dear valued guest,Warm greetings from Kempinski Hotel Khan Palace. Thank you for visiting us again and for sharing your experience with us. Thank you for survey and we are looking forward to welcoming you back again soon for another wonderful experience in Ulaanbaatar.Best regards,Dirk BansemerGeneral Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jun 2022
Response from Dirk on 29 Jun,2022
Dear Valued Guest, Greetings from Kempinski Hotel Khan Palace and thank you for choosing us. We are very delighted to read that you found your overall experience to be great and thank you for survey. We look forward to welcoming you back again soon for another pleasant experience in Ulaanbaatar. Sincerely yours, Dirk Bansemer General Manager

8/10 Good

conghao

Liked: Cleanliness, property conditions & facilities, room comfort
to be honest. I expected more about this stay. maybe the problem is the season. not many guests there so the service was just so so. not many choices for breakfast and at dinner the waitress was not so active. but room is ok. big and comfortable.
Stayed 4 nights in Jan 2020
Response from General manager on 3 Feb,2020
Dear valued guest, We appreciate your time to review us it is wonderful to hear from you. We thank you so much for your comment and we will definitely let our staff know about your feedback. Looking forward to welcome you again with our latest service and products. Dirk Bansemer, General manager

10/10 Excellent

Rick, Grand Rapids MI

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a most enjoyable stay. Love this hotel, and would go back for another visit. Compliments to the staff in the restaurants, bar, spa and the front desk who took such good care of me.
Stayed 2 nights in Nov 2019
Response from Khulangoo on 28 Nov,2019
Dear valued guest, Thank you so much for choosing to stay at our hotel. We are happy that your stay was pleasant with us while enjoying our restaurants, spa as well as our service. Looking forward to welcome you again at our property. Dirk Bansemer, General Manager

8/10 Good

Richard

Stayed 4 nights in Oct 2019

8/10 Good

Gantulga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Khulangoo on 12 Nov,2019
Dear valued guest, Thank you for your kind review. Looking forward to welcome you again at our property. Dirk Bansemer, General Manager

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
Amazing hotel
Stayed 2 nights in Oct 2019
Response from Khulangoo on 4 Nov,2019
Dear valued guests, Thank you for choosing to stay at our hotel. We appreciate your comments and feedback provided. We are happy that your stay was pleasant with us. Looking forward to welcome you again with our latest service and products. Dirk Bansemer, General Manager

10/10 Excellent

Verified traveller

Stayed 2 nights in Oct 2019
Response from Khulangoo on 22 Oct,2019
Dear valued guest, Thank you for your positive review. It is vital for us to get feedback from you. Looking forward to welcome you again at our hotel. Sincerely, Hotel management team

10/10 Excellent

keira

Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Aug 2019
Response from Khulangoo on 27 Sept,2019
Dear valued guest, Thank you for your positive review. Sincerely, Hotel management team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was super helpful and friendly! They were all very sincere in being helpful and friendly, not like they were being that way because they had to.
Stayed 6 nights in Jul 2019
Response from Khulangoo on 20 Aug,2019
Dear valued guest, Thank you for your recent stay with us. We are delighted to hear your brilliant feedback and positive review. Your comments makes us much more motivated. Looking forward to welcome you again with our latest service and products. Sincerely, Hotel management team

10/10 Excellent

Jeuel

Liked: Cleanliness, staff & service
spacious room and bathroom are excellent But the old historic hotel has only two small elevators.
Stayed 1 night in Aug 2019
Response from Khulangoo on 18 Aug,2019
Dear valued guest, Thank you for choosing to stay with us. Your positive review and brilliant words are making us much happy and makes us more motivated. We are looking forward to welcome you again at our property. Sincerely, Hotel management team

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and helpful. The room was spacious, clean and comfortable.
Stayed 1 night in Aug 2019
Response from Khulangoo on 18 Aug,2019
Dear valued guest, Thank you for choosing to stay at our hotel. We appreciate your review and the comments provided. Looking forward to welcome you again with our latest service and products. Sincerely, Hotel management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly and welcoming... and helpful to get around the city, with good recommendations on what to do...
Stayed 2 nights in Aug 2019
Response from Khulangoo on 12 Aug,2019
Dear valued guest, Thank you for choosing to stay with us. It is our pleasure to have you. We appreciate your positive review and feedback. Looking forward to welcome you again in near future. Sincerely, Hotel management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Khulangoo on 27 Sept,2019
Dear valued guest, Thank you for your great review. Sincerely, Hotel management team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Jul 2019

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Room, breakfast, restaurants in the house are of high quality
Stayed 4 nights in Jul 2019
Response from Khulangoo on 16 Jul,2019
Dear valued guest, Thank you for choosing to stay at our hotel. Your positive review and feedback giving us much motivation and inspiration to do more and create beautiful experiences. We are looking forward to welcome you again with our latest service and products. Sincerely, Hotel management team

10/10 Excellent

Vera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First rate hotel in not a great neighborhood.
This hotel is really a class act. The room is designed for comfort, the restaurants are great, breakfast is very nice, staff is friendly and requests for wake up calls, taxis, take-away meals, etc. will be satisfied in meticulous detail. Just don't hang around the neighborhood streets late at night, and avoid the local pubs after hours. Take a taxi to the restaurants and bars around Sukhbaatar Square or the State Department Store instead.
Stayed 2 nights in May 2019
Response from Khulangoo on 24 May,2019
Dear Valued Guest, Thank you for your recent stay with us and the review you have provided. It is our pleasure to hear from you as it helps us to keep up the standards. Looking forward to welcome you again with our latest service and products. Sincerely, Hotel Management Team

10/10 Excellent

JetSetterSteve

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly helpful staff, central location, spacious rooms
Stayed 5 nights in May 2019
Response from Khulangoo on 14 May,2019
Dear Guest, Thank you for your great review and comments. We appreciate your time and positive feedback. Looking forward to welcome you again at our property. Sincerely, Management Team

8/10 Good

Eric, Amsterdam, NL

Travelled with family
Liked: Cleanliness, property conditions & facilities
Good: Big room with comfy beds and good bathroom Less good: food was mediocre. Breakfast items often missing and not restocked (restaurant attendant did not notice anything), dinner food very average (even the Mongolian food was dry, and the desserts were overcooked)
Stayed 4 nights in Apr 2019
Response from Khulangoo on 9 May,2019
Dear Eric, Thank you for your time and comments. Your comments are very vital for us to improve our service, products and fix our shortfalls. We truly appreciate your feedback provided to us therefore we will take serious consideration on these failures. We thank you again and looking forward to welcome you again with improved products. Sincerely, Management team

10/10 Excellent

Andrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019

8/10 Good

SheetalChoraria

Business traveller
Liked: Cleanliness, staff & service, amenities
Staff will go out of the way to make you feel comfortable!
Stayed 5 nights in Apr 2019
Response from Manager on 2 May,2019
Dear Guest, Thank you for your positive review. We are happy to hear your great comments. Looking forward to welcome you again. Sincerely, Management Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was exceptionally good. The staff were really helpful and friendly.
Stayed 5 nights in Apr 2019
Response from Manager on 29 Apr,2019
Dear Guest, We are very happy to hear your good review. Thank you for your time and your positive feedback. We are looking forward to welcome you again with our latest products and services. Sincerely, Management Team

8/10 Good

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly and Helpful
Friendly and helpful staff. Really good tapas bar. Very good spa centre. Breakfast buffet was a little disappointing. But overall would definitely recommend the ‘Kempinski’.
Stayed 1 night in Apr 2019
Response from Khulangoo on 10 Apr,2019
Dear Neil, Thank you for choosing to stay with us. It is pleasure to hear from you as your comment shapes us and helps us to keep the standard. We will consider your comments very carefully and improve our weakness. Once again, we appreciate your time and stay with us. Looking forward to welcome you again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very central. The staff were absolutely amazing and friendly. Met everyone! They treated us so well! I would highly recommend this hotel. They made our stay memorable!
Stayed 11 nights in Dec 2018
Response from Dirk on 11 Jan,2019
Dear, Thank you for taking the time to post a review. It is wonderful to read that you found the Hotel comfortable and glad that you enjoyed the hotel facilities and our 5 star F&B outlets. We've put lots of time and effort into ensuring that our guests have the best of everything in the right places to make their stay more memorable. Thank you for choosing to stay with us. We look forward to welcoming you back again on your next visit to the Ulaanbaatar. Yours sincerely, Dirk Bansemer, General Manager

10/10 Excellent

JAYME R C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Kempinski is Always a Guarantee of a Good Stay
This Kempinski is very comfortable, has a professional staff, the breakfast is well served, the daily rate was very interesting for my budget, but the location is not the best, somewhat far from the city center.
Stayed 1 night in Oct 2018
Response from Dirk on 5 Nov,2018
Dear JAYME R C, Thank you for taking the time to provide us with feedback following your stay with us at Kempinski Hotel Khan Palace . We are pleased to hear of your positive experience during your recent stay, and will be sure to share your feedback with our team. We look forward to welcoming you back in the near future. Yours sincerely, Dirk Bansemer, General Manager

10/10 Excellent

Kerstin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel, elegant and yet cosy room with high-level of comfort.
Stayed 1 night in Sep 2018
Response from Dirk on 15 Oct,2018
Dear Kerstin, We would like to thank you for taking the time to share and describe your experience on Hotels.com. We are happy to read that you have enjoyed your stay with us. The Kempinski Ulaanbaatar team was elated about the nice words and recommendation. We hope to welcome you back very soon! Yours sincerely, Dirk Bansemer, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Sep 2018

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel to stay in UB
Very good hotel to stay when you go to UB. Staff is friendly, helpfull and fluent in english.
Stayed 1 night in Sep 2018
Response from Dirk on 27 Sept,2018
Dear Daniel, Thank you for taking the time and providing us with the feedback. We are thrilled to hear that you had a wonderful stay with us and enjoyed our friendly service. We hope that we were able leave a lasting impression on you and we look forward to welcome you back with us in the near future. Yours sincerely, Dirk Bansemer, General Manager

6/10 Okay

Verified traveller

Proposition in hotel
Hotel good but experience of the locals made my trip a bit off putting.
Stayed 1 night in Sep 2018
Response from Dirk on 19 Sept,2018
Dear, Thank you for taking the time to post a review of your recent stay. I’m glad you had enjoyed the hotel. Unfortunate to hear about your experience with the locals in the city. Please contact our Concierge desk any time, they will assist you with much more secure transportation options & travel guides. We look forward to having you back with us to experience the true Mongolian hospitality. Yours sincerely, Dirk Bansemer, General Manager

10/10 Excellent

Teresa L

Great room and breakfast, good location
Very nice rooms and wonderful breakfast. Friendly staff, with good English. A bit of a walk from the center of town, but doable.
Stayed 1 night in Jul 2018
Response from Dirk on 3 Sept,2018
Dear Teresa L, Thank you for your recent review of Kempinski Hotel Ulaanbaatar & 5 star rating on Hotels.com. We are delighted that you enjoyed your stay and found the service from the team to be friendly, helpful and courteous. We certainly strive to provide our guests with a memorable experience and we are thrilled that you were able to relax and enjoy yourself. We look forward to welcoming you back to the hotel soon. Yours sincerely, Dirk Bansemer, General Manager

10/10 Excellent

Pushpa, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff are absolutely wonderful. The hotel is very clean and rooms are spacious and well maintained. Will use this hotel again for sure.
Stayed 1 night in Jul 2018
Response from Dirk on 25 Jul,2018
Dear Pushpa, Thank you for the kind words shared on Expedia. What a pleasure for us to know you liked your stay at our hotel so very much, especially room features and the service our staff members provide. It's a feedback like yours that makes us all proud to be a part of the Kempinski Hotel team! we hope to see you again when your travels bring you back to Ulaanbaatar. Yours sincerely, Dirk Bansemer, General Manager

10/10 Excellent

Patrick, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel is excellent the staff are very helpful, friendly and professional our stay could not have been better
Stayed 10 nights in May 2018
Response from oliver on 8 Jun,2018
Dear Patrick, I am thrilled to read that you enjoyed the service being provided during your stay, our team members are all very passionate into their professional fields of delivering exceptional services! Your comments are a true inspiration to the team! I look forward to welcoming you back soon for a good long stay hopefully! Yours sincerely, Oliver Kuhn, General Manager

10/10 Excellent

Leonie, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I just want to thank all of the staff at the Kempinski for THE BEST stay in Mongolia, everyone was so professional and friendly! I especially want to mention Guillaume Galvez who is doing an EXCELLENT job in the Restaurant and all his staff - The Breakfasts are exceptional! and he is very nice to the guests! The Staff of the KK Lounge - The Manager and Deputy Manager ( Scottish? and Turkish?) are very friendly and made us feel so welcome. The atmosphere in there is relaxed yet elegant and again the Staff are above and beyond helpful - Special mention to Belit? who is an excellent waiter, very helpful , polite and professional. Honestly having this lovely place to stay for our Trip/ Holiday just made it for us...everyone there was so obliging , right down to the Concierge boys who are also very professional! We cannot fault anything.....Thank you so much for a wonderful , trouble free stay! You should be proud of all your Staff Yours Sincerely Leonie & Steve Geary - Australia
Stayed 5 nights in Mar 2018
Response from Oliver on 18 Apr,2018
Dear Leonie & Steve Geary, I very much appreciate your comments regarding your recent stay at the Kempinski Ulaanbaatar, I am delighted to hear that you were so impressed with our hotel! It was a pleasure to read your compliments on our attentive service - ultimately making your stay even more comfortable. I am equally as delighted to see that you loved our F&B outlets and the offerings. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, I have made sure to share with our staff specially with the KK team your mentions. I look forward to welcoming you back in the near future to experience another flawless Kempinski experience. Yours sincerely, Oliver Kuhn, General Manager

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
호텔 룸은 깨끗하나 위치와 조식부페가 별로임
호텔 직원이 친절하고 룸도 깨끗하나 위치가 시내중심에서 약간 떨어져있고 조식 부페가 그간 묵은 호텔 중에서 하위권임
Stayed 4 nights in Jan 2018
Response from Oliver on 20 Jan,2018
Dear Valued Guest, Thank you for the feedback regarding your recent stay with us. It is wonderful to see that you've had a great experience with our friendly staff & impressed with our in-room amenities. Please accept my apologies for not exceeding your expectations in regards to Buffet breakfast. Kindly be informed that our usual breakfast restaurant was closed for upgrading & It will be fully opened for our guests from this week. In-fact our hotel is just 2 km away from the city center. It was a pleasure to have you as our guest and we sincerely hope we can welcome you back when you next visit Ulaanbaatar to experience our new Tenger restaurant. Yours sincerely, Oliver Kuhn, General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017
Response from Oliver on 3 Jan,2018
Dear, Thank you for staying with us & providing a feedback. We hope to welcome you back to our hotel in near future. We wish you a Happy New Year! Yours sincerely, Oliver Kuhn, General Manager