Hotels in Universal

"Todo el servicio al cliente fue excelente, limpieza de la habitación excelente y la comida muy buena. "

"Excellent hotel! Would definitely recommend!"

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"Very nice staff. Very nice welcome upon arrival."

"Very friendly staff, comfortable clean room, liked the added extras, like fruit and water. Didn't try outdoor pool as weather was still a bit cold, indoor pool nice but small. Beautiful views and good location on the beach walk, 20 mins to town centre. Hotel shop was one of the best, with reasonable prices (although the wine was awful!). Breakfast buffet was exceptionally good, loads of variety and good quality. Rooftop bar not open, maybe due to being out of season. We really enjoyed our stay."

"The carpets in the corridors need a good vacuum "

"A treasure chest of a hotel with the kindest people who really care about giving you the most special experience. The hotel is simply beautiful and has everything and more to make your holiday perfect. The food in the restaurants is top notch, the grounds are breathtaking, the views are second to none, the staff always go above and beyond, the rooms are excellently equipped (there's even a pillow menu!), the spa is fabulous for winter holidays, the drinks are delicious treats, the live music adds a whole new layer of wonder, there's so much to explore in the surrounding areas from Tombs of the Kings to the glorious sea-side walk to the harbour...oh, and the breakfast is the greatest of all time (you have to see the next-level spread with your own eyes). It was an absolute pleasure from our welcome to our check-out and we can't wait to come back later this year! "

"All perfect "

"Stayed here several times throughout the years. Staff are great, the location is the best as it’s so close to the promenade and all. Rooms are comfortable and hotel is very clean."