Hotels in Universal

"After checking us in, the staff suddenly had to check with housekeeping if the room was ready, which took 45 minutes, so obviously the room was not ready at 15:00, as stated and had to be panic cleaned. No kind of compensation was offered. They could have just given us something from the bar, but no. The rooms are quite normal for this class of hotel (poorly planned for a family with kids), but who came up with the great idea to have a glass room to the bathroom? I'd really love to not hear what's going on in there, but with an uninsulated glass door you get the full report. This is a bizarre fad that needs to be stopped! The beds are OK, but not great. The sofa beds were quite bad, and the kids complained. Quite a lot of noise comes through the ceiling and from the hallways outside. Fortunately it subsided quite early, so we could have a good nights sleep. The breakfast is meh. On the surface, it looks OK, but nothing is really well made or good. This is a bit like a cargo cult hotel. They have seen pictures of good hotels, but they have no idea how to actually make it good or pleasurable, so it all comes out a bit half baked and it gets weird when the staff has no read at all on the what individual guests actually need from them."

"Big breakfast buffet with some pretty good choices. The hotel was good value for money and the spa was quite nice and it was clean. Rooms were tidy and clean. Would recommend for its price. "

"The hotel is at an excellant location. It was clean and the staff was super friendly and helpful. We were really impressed with the hospitality and kindness of Eleni & Marcos. They were very friendly and helpful. We will definitely recommend the hotel."

"The hotel was actually a 3 start hotel, so nothing fancy. The rooms was clean, but I was really put off by the weird smell in the room. The toilets were below average."

"otel itself is very outdated, still needs the physical key to unlock the door. However £40 per night for bed and breakfast with 3 swimming pools. The room has a balcony good view of the pool. Close to centre, just about 15mins walk to the mall, surrounded by restaurants and easy pick up point at kfc for day tours. What else can you ask for? The shower is really weak, takes triple the time to finish the shower. Can use the fridge, which is cold enough. If with budget choose this one. If can pay more, choose somewhere else."

"Fabulous hotel, however location needs to be reviewed if you want to be near harbour."

"Everything would be more or less fine if it weren’t for the VERY LOUD MUSIC and concerts starting around 11 p.m. The music is so loud that even when you lock yourself in the bathroom, you can still hear it pounding—so if you plan to sleep at night, unfortunately, expect loud music ."

"It was the second time here and we would return one day as overall it was a good stay. The staff were very quick to respond, helpful and friendly. The whole property felt safe, clean and well maintained. The apartment was spacious and clean, with everything we needed. There was air con and a smart TV , a washing machine and kitchen - basically a home away from home. Improvements : The indoor 'spa' pool was far too cold, and this ruined the experience. One of our showers was in a bad condition with mold/leaking but we chose not to report it and just used the other one. It felt like there were a lot of staff around (security etc) but not one porter to help with luggage. As a family with young children and lots of bags it was a struggle to go up and down several times in the elevator whilst also juggling the kids at check in. We also would have benefited from someone showing us to the room as there are lots of blocks and elevators , so got lost which delayed settling in. Overall a good value 4star which is well managed."

"Wide variety for breakfast. Multiple pools. Friendly staff."