Hotels near University of Texas Health and Science Center at San Antonio

"Great staff"

"The lady at the front desk was swamped with people checking in but she remained pleasant and very helpful. She was very kind to everyone who came in even though the situation was stressful."

"Convenient location "

"I had a 5 day stay at the hotel from a Sunday to Friday. On the Wednesday of my stay the hotel shut off the water for 8 hours from 11a to 7p. I was told at first when I called the front desk it was going to be turned back on at 2p. Then 2p came and they said another 30 minutes then I went to the front desk at 3p they claimed another 30 minutes. I asked 5 times and got the run around. I couldn’t use the restroom, shower and the front desk supervisor Carmain said she was sorry the inconvenience and that the manager April said she can give 15% discount for the day. I spoke to April on the day of check out and she was rude, so when I said she was going to get a low rating review she just shrugs her shoulders and says it is what it is. I would recommend going to another hotel than choosing Sonesta International hotel at this location. Don’t waste your time. 15% off for being without water practically the majority of the day is an embarrassment, Sonesta International hotel DO BETTER, hire employees that know how to take care of their guests I stead of being rude and shrugging off the issue that affected the whole hotel."

"Breakfast is extremely poor, only twin small cupcakes and coffee, not even water. Bed sheets are dirty smelly as well as towels. Shower curtain has strong stinky mildew odor, So, I asked to replace it, but one of the front counter person said, “housekeeper will do it tomorrow”, which made me very upset cuz I had to take a shower right away after long day work, it was 8:30pm in the evening, then another counter person agreed to do it for me. Next morning, front desk staff told me, “ we don’t change the sheets every day “ when I asked her to have the housekeeper to change the sheets, which means that I was sleeping in the dirty sheets for last 4 nights already. I decided I never want to go back this place anymore, never!"

"Great value and staff was very kind!"

"Habitaciones limpias y excelente atencion sin duda regresaria"

"Felt secure, beds and bathroom clean, breakfast tasty"

"Nice people, helpful Clean room "