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Reviews of Valemount Vacation Inn

2.5 out of 5
Valemount Vacation Inn
1495 - 6th Avenue on Karas Drive, Valemount, BC

Reviews

6.6
Rating 10 - Excellent. 125 out of 660 reviews" "
Rating 8 - Good. 189 out of 660 reviews" "
Rating 6 - Okay. 155 out of 660 reviews" "
Rating 4 - Poor. 119 out of 660 reviews" "
Rating 2 - Terrible. 72 out of 660 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

7.4/10

Amenities

6.0/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Chunhwa

Travelled with family
So so
Stayed 1 night in May 2024
Response from Front Desk on 21 May,2024
Thank you for sharing your feedback about your stay. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful service when checking in
Stayed 1 night in May 2024
Response from Front Desk on 18 May,2024
Thank you for sharing your feedback about your stay. Your feedback is valuable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Trevor

Stayed 1 night in May 2024
Response from Front Desk on 18 May,2024
Thank you for sharing your feedback about your stay. Your feedback is valuable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

6/10 Okay

Kevin

Liked: Staff & service
Disliked: Property conditions & facilities
Hot tub was closed
Stayed 1 night in Apr 2024
Response from Jerry on 2 May,2024
Thank you for sharing your feedback about your stay. Your feedback is valuable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Jorden

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelled nice and it was clean
Stayed 2 nights in Apr 2024
Response from Jerry on 18 Apr,2024
Thank you for sharing your feedback about your stay. Your feedback is valuable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Jerry on 18 Apr,2024
Thank you for sharing your feedback about your stay. Your feedback is valuable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Carl

Stayed 1 night in Mar 2024
Response from Management on 14 Apr,2024
Thank you for sharing your feedback about your stay. Your feedback is valuable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Eric

Travelled with group
.
Stayed 2 nights in Feb 2024
Response from Jerry on 18 Apr,2024
Thank you for sharing your feedback about your stay. Your feedback is valuable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
3 queen beds and a kitchenette
Stayed 1 night in Feb 2024
Response from Jerry on 17 Feb,2024
Thank you for sharing your feedback about your stay. Your feedback is valuable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

Marcella

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good
Good place good service good staff
Stayed 3 nights in Feb 2024
Response from Jerry on 11 Feb,2024
Thank you for sharing your feedback about your stay. Your feedback is valuable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Jerry on 26 Jan,2024
Thank you for sharing your feedback about your stay. Your feedback is valuable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Mataya tegan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It does the job for the night easy access to and from the highway and several dining options
Stayed 1 night in Nov 2023
Response from Jerry on 28 Nov,2023
Thank you for sharing your feedback about your stay. Your feedback is valuable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

4/10 Poor

Elaine

Disliked: Staff & service, amenities, property conditions & facilities
I was not happy with this place. Advertised sauna… closed. Work out machines…closed Restaurant… closed Hot tub… freezing!
Stayed 1 night in Nov 2023
Response from Jerry on 28 Nov,2023
I'm sorry to hear about your disappointment with the amenities during your stay. Maintaining operational amenities is crucial for guest satisfaction, and I apologize for the inconvenience caused by their closure or malfunction due to regular maintenance. Your feedback is valuable, and we will address these issues to ensure accurate information and better experiences for our future guests.If there's anything specific you'd like to address or if there's any way we can make your future stays more enjoyable, please feel free to share. Your comfort is important to us, and we hope to have the chance to provide you with a better experience in the future.

10/10 Excellent

sham

Liked: Cleanliness, staff & service, property conditions & facilities
customer friendly
Stayed 1 night in Nov 2023
Response from Jerry on 14 Nov,2023
Thank you for sharing your feedback about your stay. Your feedback is valuable. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.

8/10 Good

jack

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Jerry on 12 Oct,2023
Thank you for sharing your feedback about your stay. We appreciate your comments.

6/10 Okay

Dustin John

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Jerry on 9 Oct,2023
Thank you for sharing your observation about the hotel. We appreciate your feedback.If you have any specific suggestions or areas where you believe we can enhance the guest experience, please feel free to share. We value your input and hope to have the opportunity to provide you with a more enjoyable experience in the future.

6/10 Okay

Vincent

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023
Response from Jerry on 9 Oct,2023
Thank you for sharing your observation about the hotel. We appreciate your feedback.If you have any specific suggestions or areas where you believe we can enhance the guest experience, please feel free to share. We value your input and hope to have the opportunity to provide you with a more enjoyable experience in the future.

10/10 Excellent

William

Location
Stayed 1 night in Oct 2023
Response from Jerry on 9 Oct,2023
Thank you for sharing your observation about the hotel. We appreciate your feedback.If you have any specific suggestions or areas where you believe we can enhance the guest experience, please feel free to share. We value your input and hope to have the opportunity to provide you with a more enjoyable experience in the future.

6/10 Okay

David

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
More like a truck stop
Stayed 1 night in Sep 2023
Response from Jerry on 28 Sept,2023
Thank you for sharing your observation about the hotel. We appreciate your feedback.It's important for us to understand our guests' perceptions, and your comment about the hotel feeling more like a truck stop is duly noted. We continuously aim to provide a comfortable and welcoming atmosphere for all our diverse guests, and your feedback helps us in our ongoing efforts to improve.If you have any specific suggestions or areas where you believe we can enhance the guest experience, please feel free to share. We value your input and hope to have the opportunity to provide you with a more enjoyable experience in the future.

10/10 Excellent

Sansanee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Next to good Chinese restaurant, family restaurant, A&W, highway, gas stations. Good rate for quick overnight stop before Jasper because lodgings after Valemont to Jasper (2 hours away) are sold out fast or very expensive.
Stayed 1 night in Sep 2023
Response from Jerry on 27 Sept,2023
Thank you for sharing valuable information about the amenities and services of our hotel and the town. It's helpful to know that we are conveniently located near good dining options, gas stations, and the highway. Additionally, your mention of our competitive rates for a quick overnight stop before heading to Jasper is beneficial for travelers planning their trips in the area.If you have any further comments or suggestions for how we can make your future stays even more convenient or enjoyable, please don't hesitate to let us know. We look forward to welcoming you back for future overnight stops or extended stays.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from Jerry on 27 Sept,2023
Thank you and we look forward to welcoming you back for future stays.

10/10 Excellent

Greg

Stayed 1 night in Sep 2023
Response from Jerry on 21 Sept,2023
Thank you for sharing your feedback about your recent stay with us. We appreciate your comments as they help us identify areas for improvement and enhance our guests' experience.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Judith

Stayed 1 night in Sep 2022

8/10 Good

Alex

Stayed 1 night in Sep 2022
Response from Front desk on 17 Sept,2022
Thank you for sharing your feedback, See you Again!

8/10 Good

MaryAnne

Travelled with partner
Liked: Cleanliness, staff & service
It was clean and quiet but Valemount on the highway is not beautiful.
Stayed 1 night in Sep 2022
Response from Front desk on 9 Sept,2022
Thank you for taking the time to offer your valuable feedback. Your opinions are much appreciated.

8/10 Good

Catarina

Travelled with group
Liked: Cleanliness, staff & service
Great value and super friendly staff.
Stayed 1 night in Sep 2022
Response from Charles on 6 Sept,2022
Thank you..!!

10/10 Excellent

Rona

Stayed 1 night in Sep 2022

10/10 Excellent

Heather

Stayed 1 night in Sep 2022

6/10 Okay

Debby

Travelled with pets
Liked: Cleanliness, staff & service
This property is old, small and parking can be an issue. However, the staff was super nice and accomodating and for the price I suppose I did not expect much more.
Stayed 1 night in Aug 2022
Response from Front desk on 26 Aug,2022
Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance, and we will make sure to fix these problems ASAP. Thank You &See You Again!!

10/10 Excellent

Greg

Liked: Staff & service
Stayed 1 night in Aug 2022

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was conveniently close to the main road with a great view of the mountains. This was clean, quiet and convenient. A great little spot for a rest.
Stayed 1 night in Aug 2022
Response from Front desk on 23 Aug,2022
Love to hear the feedback that you have enjoyed your stay. Thank you & See You Again!

8/10 Good

Shirley

Stayed 1 night in Aug 2022
Response from Front desk on 25 Aug,2022
Thank you for sharing your feedback.Thank You &See You Again!!

6/10 Okay

Kathleen

Travelled with group
Stopped for 1 night Nothing fancy Clean and quiet
Stayed 1 night in Aug 2022
Response from Front desk on 19 Aug,2022
Love to hear the feedback that you have enjoyed your stay. Thank you & See You Again!

8/10 Good

Lisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I went to the restaurant not reali g they were closing right and they still cooked for me.
Stayed 1 night in Aug 2022

8/10 Good

Abner

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Stay was okay
Stay was okay although not value for money. Apparently all hotels were a bit expensive probably due to tourist and construction season. Room was relatively small, walls were thin and you can hear people conversing or walking on the hall. Room was not cleaned properly when we checked in (there were dirt and paper trash on the bed side, from previous occupants). Aircon was also noisy. Parking space was decent, there were shared barbecue grills on the yard. Reception personnel were friendly. Key cards stopped working the 2nd day, but issue was fixed immediately. Tiny bathroom was neat and well-maintained.
Stayed 2 nights in Aug 2022
Response from Front desk on 16 Aug,2022
Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations. Thank You &See You Again!!

8/10 Good

Gerard, langley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
though the property is close to the freeway but it is still nice and quite,
Stayed 1 night in Aug 2022
Response from Front desk on 16 Aug,2022
Thank you for taking the time to offer your valuable feedback. Your opinions are much appreciated

6/10 Okay

Shawnese

Travelled with family
Liked: Staff & service
The staff were friendly and upgraded us from double to queen beds. The room was clean. The room was a bit 'worn out' looking.
Stayed 1 night in Aug 2022
Response from Front desk on 14 Aug,2022
Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations. We will make sure to fix these problems ASAP. Thank You &See You Again!!

8/10 Good

Kyoungmi

Stayed 1 night in Aug 2022
Response from Front desk on 15 Aug,2022
Love to hear the feedback that you have enjoyed your stay. Thank you

8/10 Good

Corneliek

Stayed 1 night in Aug 2022

8/10 Good

Jerome

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
property was great and surrounds were great
Stayed 1 night in Aug 2022
Response from Front desk on 9 Aug,2022
Thank you for taking the time to offer your valuable feedback. Your opinions are much appreciated

8/10 Good

Amarjit

Stayed 1 night in Jul 2022

10/10 Excellent

Aaron

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Convenient location. Quiet even being so close to the highway.
Stayed 1 night in Jul 2022
Response from Front desk on 4 Aug,2022
Thank you for taking the time to offer your valuable feedback. Your opinions are much appreciated

4/10 Poor

Sirain

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Rooms is dirty garbage on floor hair on pillow seems didn’t clean since last guest left ! But the girl who told us just work there for a month at front desk is so nice and helpful
Stayed 1 night in Jul 2022
Response from Front desk on 2 Aug,2022
Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance, and we will make sure to fix these problems ASAP. Thank You &See You Again!!

10/10 Excellent

Karen

Stayed 1 night in Jul 2022

10/10 Excellent

Merton, Courtenay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that it was close to the highway. It had a good restaurant. It was very clean.
Stayed 1 night in Jul 2022
Response from Front desk on 23 Jul,2022
Thank you for taking the time to offer your valuable feedback. Your opinions are much appreciated. See You Next Time!

8/10 Good

mike

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2022

6/10 Okay

Elias

Travelled with partner
Liked: Staff & service
Convenience to find vacancy, Inconvenience guests smoking and drinking on the access to the rooms, Also With this rate for a small room it should at least include a breakfast.
Stayed 1 night in Jul 2022
Response from Front desk on 21 Jul,2022
Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance, and we will make sure to fix these problems ASAP. Thank You

10/10 Excellent

Anne

Stayed 1 night in Jul 2022

4/10 Poor

Hassan

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
It was dirty, small, and lacked basic toiletries
Stayed 1 night in Jul 2022
Response from Front desk on 20 Jul,2022
Thank you for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance, and we will make sure to fix these problems ASAP. Thank You

2/10 Terrible

travis william

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not worth staying for the price paid. Not even the ice machine was working. Won’t stay here again.
Stayed 1 night in Jul 2022
Response from Front desk on 19 Jul,2022
hank you for sharing your feedback. We are sorry your experience didn’t match your expectations. It was an uncommon instance, and we will make sure to fix these problems ASAP. Thank You