Exterior
Check availability

Reviews of Hi Valencia Boutique

3 out of 5
Hi Valencia Boutique
Plaza Alfonso El Magnánimo, 1 Puerta 2, Valencia, Valencia

Reviews

8.0

Very good

Rating 10 - Excellent. 105 out of 275 reviews" "
Rating 8 - Good. 100 out of 275 reviews" "
Rating 6 - Okay. 37 out of 275 reviews" "
Rating 4 - Poor. 15 out of 275 reviews" "
Rating 2 - Terrible. 18 out of 275 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Alicia

Liked: Cleanliness, amenities
This property only does contactless check in as many other properties do and you must call them. Which is fine they do not answer their phone or messages via Whatsapp or Expedia. The multiple booking reference number they provided did not work on their self check in machine and so I was stuck in the common area. Thank god there a lovely lady showed up, she might've been another guest or a cleaner. With my limited Spanish, we were able to communicate and she was able to get me checked in. I stayed here for 2 nights and they never responded to any of my messages to apologise or check that everything was ok. I wouldn't stay here again unless absolutely necessary.
Stayed 2 nights in Feb 2024

8/10 Good

Lisa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lots of character but super small bathroom with super small shower. Very noisy area at night and could smell cigarette smoke from people smoking in street nearby through the shutters.
Stayed 1 night in Mar 2024

2/10 Terrible

Alfonso

Stayed 1 night in Nov 2023

10/10 Excellent

Ines Emma Lou Isabelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay at Hi hotel Boutique, the staff is very kind and helpful, the property is very well located within 5 minutes walking from the most important city sighseeings, the rooms are - fairly - quiet but have all the necessary amenities and space, bed and pillows are really comfortable! Only small negative point is that since the building is a little bit old there´s a smell in the rooms in summer time because of the heat, however, the staff is very helpful and they did everything to make it better for us :) I highly recommend this place if you´re staying in Valencia!
Stayed 2 nights in Aug 2023
Response from Hi Valencia Staff on 18 Aug,2023
Thank you for evaluating us so positively and taking the time to do so. We hope to see you again in the future!

4/10 Poor

Mariano, London

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Location is really good. Staff was extremely nice and helpful. However, the building is old and even though it has been refurbished is not insulated for the noise. When you are in your room, you can hear doors slamming, alarms going off on the room besides, the room beside coughing, people doing the check out… is not the most quiet place to rest.
Stayed 2 nights in Aug 2023
Response from Hi Valencia Boutique Staff on 8 Aug,2023
Dear Mariano, we are sorry that your stay was not entirely pleasant but we appreciate the positive aspects you have mentioned, we will take it into account to improve our service, within the limitations of a historic building that is protected heritage.

2/10 Terrible

Gaietrie

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Construction in the property, noisy and smelly. Very noisy all night with doors slamming and elevator movements.
Stayed 1 night in Jun 2023
Response from Hi Valencia Staff on 2 Jul,2023
Dear Gaietrie, we are sorry that your stay has not been a pleasant one, we will try to improve the points you tell us and we offer you to contact us the next time you are in Valencia to offer you a superior category room with a discount for the inconvenience caused. Greetings

10/10 Excellent

Leander

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed the small boutique for the location of all the things that we wanted to do in Valencia. It’s a beautiful city and the people were great.
Stayed 1 night in Jun 2023
Response from Hi Valencia STAFF on 18 Jul,2023
Gracias por tomarse el tiempo de evaluarnos y nos complace que haya sido satisfactoria su estancia!

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location is great!
Stayed 2 nights in Jun 2023
Response from Hi Valencia Staff on 6 Jul,2023
gracias Alejandro!

4/10 Poor

Gobishan

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Hi Valencia Staff on 4 Jun,2023
Gobishan, gracias por evaluarnos, lamentamos que no haya sido de su completo agrado la estadía con nosotros, nos hubiera gustado saber los detalles que le han hecho evaluarnos con este puntaje para poder mejorarlos.

10/10 Excellent

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute trendy room located in old building! Location was nice and central. Walking to restaurants, grocery ect. Easy access to buses/transit. Parking in parking garage was located about half a block away. The streets were under construction with fencing up so the place was hard to notice at first and ended up driving in a few circles as the car GPS wasn’t quite right. Great breakfast place at end of street. When we booked on a 3rd party site (a few months in advance) we were given a door code. When we arrived it wasn’t working. A code was emailed the morning before from the Boutique. Just make sure to check your emails while you have wifi available ! Other than that no issues once we got the keys/fobs to access the place.
Response from Hi Valencia Boutique on 20 Mar,2023
Dear Lisa, thank you for your kind feedback.

8/10 Good

Pratik

Stayed 1 night in Jan 2023
Response from Hi Valencia Boutique on 31 Jan,2023
Estimado Pratik, muchas gracias por valorar tu experiencia en Hi Valencia. Esperamos haberte hecho sentir como en casa y esperamos darte nuevamente la bienvenida. Un saludo, Hi Valencia

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from Hi Valencia Boutique on 21 Dec,2022
Estimada Melissa, muchas gracias por elegirnos y nos complace que haya sido excelente su estancia con nosotros. No dude en volver a nuestro hotel la próxima vez que se encuentre en Valencia.

2/10 Terrible

Maria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pesadilla, vergonzo lugar sin atención al pasajero
Nuestra experiencia fue una pesadilla desde el comienzo. Para empezar nos proveyeron 2 direcciones diferentes del hotel vía email lo cual creo confusión innecesaria. La dirección correcta a pesar de estar en el número 1 de la calle se encontraba a mitad de una cuadra, Google maps no la encontraba y tampoco nosotros dadá la pésima iluminación y señalización del edificio. El hall central del edificio da miedo, limpio pero en muy malas condiciones de mantenimiento. El proceso de self check in , no hay nadie del hotel en el lugar para asistir, con una maquina desastroso: no solo el scanner no capturaba correctamente el pasaporte y hubo que ingresarlos manualmente sino que la máquina se trabó y no pudo dispensar la tarjeta de ingreso al cuarto luego hacernos repetir el proceso varias veces. Hubo que llamar a un teléfono para que destrabaran la máquina y finalmente diera la tarjeta. El lobby de entrada huele a viejo y a pis. La habitación era claustrofóbicamente pequeña e incómoda. Solo un set de toallas por persona pero ahora “la fresa del pastel”: bañarse con agua fría!!! Si señores, el agua caliente dura 2 minutos y luego sale fría. Quizás en verano alguien disfrutará de esa experiencia pero no es lógico que en el 2022 un hotel no tenga agua caliente continua. Al partir lo comuniqué a una persona del hotel y dijo que el edificio es viejo y la capacidad del calentador de agua es limitada. Escribí al hotel y no recibí ninguna disculpa. Huyan mientras puedan!
Stayed 1 night in Nov 2022
Response from Manager on 4 Dec,2022
Estimada María, usted realizó una reserva en un touroperador que no nos facilita vuestro correo, la dirección no la hemos enviado nosotros. Diríjase a su touroperador. Nosotros sabemos muy bien donde estamos, sino hay herramientas de búsquedas que salimos en infinidad de sitios y buscadores con nuestra dirección. Además en la fachada hay cartel con un teléfono de atención 24h para cualquier incidencia. Tenemos recepción de las 10am hasta las 4pm. Usted llegó de noche fuera de horario y se le facilitó las instrucciones de acceso y auto check in. La máquina de auto check in está en 4 idiomas y hay que seguir solo 4 sencillos pasos, usted no hace más que poner el pasaporte al revés ya que tenemos los scans con todas las fotos al revés. Por eso pudo comunicarse por la noche al teléfono 24h ya que están también dentro del hotel en varios sitios. Sabemos que quiso cancelar por todos los medios y la política de cancelación fuera de término conlleva el cargo de la primer noche, si acostumbra a viajar sabrá que es así, es por ello que entendemos su enfado pero no las acusaciones del agua caliente, toallas, etc. cuando tenemos limpieza gratis todos los días si deja el cartel en la puerta de limpieza o de no molestar, insisto, como en cualquier hotel. Se dispone de amenities, botellas de agua, etc gratis. Las habitaciones superiores disponen de cafeteras Nespresso con cápsulas de cortesía. El edificio es del siglo pasado y protegido por patrimonio histórico catalogado nº2, para que tenga una idea categoría nº 1 es la catedral de Valencia. Lamento que no sepa apreciar la historia. Reciba un cordial saludo, Pablo - Manager

8/10 Good

Jacqui

Liked: Cleanliness, property conditions & facilities, room comfort
Good location,ots of amenities nearby
The apartment is in an excellent location. Not far from old town and close to transport links. And has lots of shops bars and restaurants nearby. We had no problem accessing the building. There is no reception so need a code then its self check in. The apartments are spacious and bed was comfy. Coffee machine and fridge and shower was good. So all we needed as mostly out exploring the city.
Stayed 3 nights in Nov 2022
Response from Hi Valencia Boutique on 11 Dec,2022
Dear Jacqui, thank you very much for taking the time to write a review about your stay with us. We are very glad to know that everything was to your satisfaction and we really appreciate your worship. We hope to welcome you back again on your next visit to Valencia. Kind regards, Hi Valencia

8/10 Good

Claire

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable bed and huge room.
Lovely huge room and the most comfortable bed! There was a bit of noise here and there but overall excellent value for money and a lovely room.
Stayed 3 nights in Oct 2022
Response from Hi Valencia Boutique on 29 Oct,2022
Dear Claire, thank you so much for your lovely review. We are delighted to hear that you had an enjoyable experience at the Hi Valencia. We all look forward to welcoming you back soon. Kind regards, Hi Valencia Boutique

6/10 Okay

ALBERTO

Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The rooms were in good condition, the interior was clean and the bathroom well maintained. However, the hotel is in a building with an sketchy entrance that many times had no lights on, and it felt unsafe going in and out. Not having someone from the hotel on-site probably contributed to this feeling, even though self check-in worked well.
Stayed 3 nights in Oct 2022
Response from Pablo Manager on 27 Oct,2022
Estimado Alberto, muchas gracias por su comentario. Hemos notificado a la propiedad de que no se apaguen tanto las luces de la entrada. sabemos que es por un tema de ahorro energético pero todo a su medida. gracias por su opinión.

10/10 Excellent

Tarek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Wonderful place. Exactly what we needed in this city. Excellent location, very central ... Spacious rooms, clean, comfortable. Building has elevators. Check-in is automated - ps: have a credit card on hand for payment as it's through the machine only. Cleaning service was great, and she was helpful last day in keeping our luggage for extra couple of hours after. Checkout. We would stay here again if we come back to Valencia.
Stayed 3 nights in Sep 2022
Response from Hi Valencia Boutique on 14 Oct,2022
Dear Tarek, thank you very much for taking the time to write a review about your stay with us. Guests' reviews are really important for us, as they help us to improve every day. We are so glad that you had a good time, and we cannot wait to see you again next time! King regards,

6/10 Okay

Lisa

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service
It was very close to a lot of main attractions, which was the main draw. The hotel is otherwise quite disappointing. There was no natural light at all in the room (the window was about 2 feet away from another building) so it felt very claustrophobic. The walls were very thin and the other guests were not very considerate so we would wake up every time someone shut a door. The location was great and despite having no staff at all, check in was quite simple. However, it would have been nice to have someone around to ask questions about the city.
Stayed 3 nights in Sep 2022
Response from Hi Valencia Boutique on 15 Oct,2022
Dear Lisa, thank you very much for choosing Hi Valencia. We deeply regret not having met your expectations. Your opinion is very important to us and you can be sure that we will use your comment to improve our services and offer a pleasant stay to each of our clients. We hope that on your next trip to Valencia you will find an accommodation that suits your needs. Sincerely,

10/10 Excellent

Habib

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel
The room was spacious and amazing. Loves the shower also it was big, had a fan and aircon which was a plus. Self check in was also easy. Location is very central also. I’m coming to stay again next week so excited to stay again.
Stayed 1 night in Aug 2022
Response from Nico Abraham on 21 Aug,2022
Dear Habib, thank you very much for taking the time to write a review about your stay with us. We are very glad to know that everything was to your satisfaction and we really appreciate your worship. We hope to welcome you back again on your next visit to Valencia. Kind regards,

4/10 Poor

Hailey

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We were here for four nights in the superior room and overall disappointed. The AC was barely functioning on the lowest temperature and Valencia was hitting 100degrees F. I emailed them if they could provide us with a fan or different room and they didn't even respond. The room was so hot we had to rearrange the furniture every night to push the bed across the room next to the bathroom just to be under the AC vents. They only come clean the rooms “upon request” but there is no reception and no instructions on how to request. I called and she told me to flip the do not disturb sign over and there was a “clean my room” hidden on the back. I also called three times before and no answer or call back. On the third day when the cleaner finally came she only made the bed and only left one set of towels and didnt replenish our coffee or cups. The room is cute and the bathrooms are nice. The location is good as well, I used to live in Valencia and it was situated near all my favorite spots. This place is probably nicer in the winter. The location is good but they really need to have someone on site since things are not very smooth running. Expensive for what it was.
Stayed 4 nights in Aug 2022
Response from Pablo on 14 Aug,2022
Thank you very much for sharing your point of view and experience with us. It is a pity that you had a good experience, we are sorry we cannot help you right now, but remember that cleaning is upon request, free of charge, but the staff does not enter the room if the guest does not request it. Normally, if you travel and stay in other accommodations, you will see that as in the Hi Valencia have a sign that is hung on the door, one side says do not disturb, and the other side says clean room, that is very normal in all accommodations, I comment it for the next time you visit one, that is why my partner told him to leave the sign on the side indicating cleaning. The reception is on the second floor! it puts it on your room, behind your door there is a picture, then at the entrance and when you make the reservation it puts it in the welcome mail. Our hours are from 10am to 4pm. Then we have 24h security and maintenance staff. Reception from there is by phone from 4pm to 10am. We hope we have clarified your message, and thank you very much yes, indeed we are in one of the best areas of Valencia. Remember that the heat when you came broke the historical temperature records, there had never been so hot, all rooms have air conditioning. Thank you Hailey and we hope to have the change again to book in Hi Valencia.

2/10 Terrible

Francesco

Stayed 2 nights in Aug 2022

2/10 Terrible

Joselin

Stayed 1 night in Jul 2022
Response from Hi Valencia Boutique on 19 Aug,2022
Estimada Joselin, lamentamos mucho que no hemos alcanzado sus expectativas. Esperamos que en su próximo viaje a Valencia encuentres un alojamiento que se adapte a sus necesidades. Atentamente, Hi Valencia

8/10 Good

Gabriella

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Jul 2022
Response from Hi Valencia Boutique on 29 Jul,2022
Estimada Gabriella, le agradecemos que haya compartido su experiencia en Hi Valencia. Esperamos haberle hecho sentir como en casa y esperamos darle nuevamente la bienvenida. Un saludo, Hi Valencia

2/10 Terrible

Alex

Travelled with family
Disliked: Staff & service, amenities
Terrible check-in experience. No staff available at the property and no response when you call the emergency line.
Stayed 1 night in Jul 2022

10/10 Excellent

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay
Excellent room in an amazing period property. Ideal location, very quiet. Automatic Check-in quite lengthy and would not accept TIE ID but overcame this by entering details manually. Other member of the party used Passport which was accepted automatically.
Stayed 2 nights in Jun 2022
Response from Hi Valencia on 14 Jun,2022
Dear Phillip, thank you for taking the time to share your review! We are so happy to hear you enjoyed your time at the Hi Valencia. Thank you again for choosing us. We are looking forward to hosting you again soon! Kind regards, Hi Valencia

8/10 Good

Whitney

Travelled with partner, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Clean cute rooms and very convenient location. Check in was all automated and it's a pretty seamless process but no staff means no help if you're missing towels or need anything. Biggest downside - Hot water is non existent. Out of 4 showers (at different times - some evening, some morning) there was a combined total of 2 minutes of warmish water, the rest was freezing. Overall a good stay but they need to either fix or upgrade their water heater.
Stayed 1 night in Apr 2022
Response from Hi Valencia Boutique on 29 May,2022
Dear Whitney, thank you very much for commenting and valuing your experience at Hi Valencia. We remind you that when you book the room you can see that the reception is not open 24 hours. We remind you also that for any questions or queries we have an emergency phone number available 24 hours a day. As you have seen, your room has a sign that you had to hang on the door for our cleaning staff to come in and clean your room. We hope to have the opportunity to welcome you back again. Regards, Hi Valencia

8/10 Good

Idoya

Liked: Cleanliness, staff & service, property conditions & facilities
Good central hotel for a night in Valencia
We stayed only for one night, on a Sunday night. On the plus side, the location is great, 3 minutes walk from the Colon tube stop that takes you to the airport in 25 minutes. The bed was huge and super comfy and the room massive. There was somebody helping with the check-in machine, a good thing as it’s not the most user friendly. Powerful shower and clean. On the negative side, it can get noisy at night since some rooms have the toilet outside their room on the corridor and the pillow was far too firm for me (it was ok for my partner though). Overall good value for money.
Stayed 1 night in Apr 2022
Response from Hi Valencia Boutique on 19 Apr,2022
Dear Idoya, thank you for sharing your feedback with us following your stay. I am very happy to hear that you enjoyed your stay with us and were made to feel appreciated throughout your stay. Also, thank you for highlighting our central and convenient location. We do appreciate your feedback as this helps us to concentrate on any areas that fall short of our guests’ expectations. Thank you again and we look forward to welcoming you back again soon. Kind Regards, Hi Valencia Boutique

10/10 Excellent

Christopher

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and spacious rooms. Worth a visit...
Hotel in good location with parking very close by at €19.98/day. Room was very spacious and had all amenities. Was in the centre but still a good walk to most places. Would recommend this hotel for its location. Because of the weather we were not able to appreciate the location fully.
Stayed 2 nights in Mar 2022
Response from Hi Valencia Boutique on 5 Apr,2022
Dear Christopher, thank you very much for taking the time to write a review about your stay with us. We are very glad to know that everything was to your satisfaction and we really appreciate your worship. We hope to welcome you back again on your next visit to Valencia. Kind regards, Hi Valencia

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Valencia one night
Clean , comfortable room , good location would definitely use again
Stayed 1 night in Feb 2022
Response from Hi Valencia Boutique on 5 Mar,2022
Dear Angela, thank you very much for taking the time to write a review about your stay with us. We are very glad to know that everything was to your satisfaction and we really appreciate your worship. We hope to welcome you back again on your next visit to Valencia. Kind regards, Hi Valencia

4/10 Poor

Achille

Travelled with family
Disliked: Amenities, property conditions & facilities
room in need of refurbishment. extremely disturbing the continue noise of people walking during the whole of the night
Stayed 2 nights in Feb 2022
Response from Hi Valencia Boutique on 5 Mar,2022
Dear Achille, We are sorry to hear that you were not able to fully enjoy your experience in our accommodation, as we strive every day to offer a pleasant stay to each of our guests. The opinion of our clients is fundamental for us; It helps us to continue offering a quality service and to improve as much as we can, so we appreciate your comments and any suggestions you may want to give us. Please accept our apologies again and I hope you can give us another chance. All the best, Hi Valencia

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from Hi Valencia Canovas on 12 Dec,2021
Estimado cliente, muchas gracias por valorar tu experiencia en B&B Hi Valencia. Esperamos haberte hecho sentir como en casa y esperamos darte nuevamente la bienvenida. Un saludo, B&B Hi Valencia

10/10 Excellent

Maurice Patrick

Liked: Cleanliness
Stayed 2 nights in Nov 2021

10/10 Excellent

Nicolas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2021
Response from Hi Valencia Boutique on 6 Nov,2021
Estimado Nicolas, muchas gracias por valorar tu experiencia en B&B Hi Valencia. Esperamos haberte hecho sentir como en casa y esperamos darte nuevamente la bienvenida. Un saludo, B&B Hi Valencia

8/10 Good

omar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Hi Valencia Boutique on 25 Sept,2021
Estimado Omar, muchas gracias por valorar tu experiencia en B&B Hi Valencia Boutique. La opinión de nuestros clientes es fundamental para nosotros; nos ayuda a seguir ofreciendo un servicio de calidad y mejorar en todo lo que podamos. Esperamos darle la bienvenida de nuevo próximamente. Un saludo, Hi Valencia Boutique

8/10 Good

Tri Rahmat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room
All good. Very clean and comfort. Self check-in was easy.
Stayed 1 night in Aug 2021
Response from Hi Valencia Boutique on 25 Sept,2021
Dear guest, thank you very much for writing a review about your stay with us. We are delighted to know that you enjoyed your stay at the B&B Hi Valencia Boutique We hope to welcome you back soon! Best regards, Hi Valencia Boutique

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel is in a great location, has a beautiful entrance and really friendly staff. However, the room was a little care-worn (floor coming up in places), but the bed was really comfortable.
Stayed 4 nights in Aug 2021
Response from Hi Valencia Boutique on 25 Sept,2021
Dear Guest, thank you very much for taking the time to write a review about your stay with us. Guests' reviews are really important for us, as they help us to improve every day. We wait to see you again next time! Kind regards, Hi Valencia Boutique

10/10 Excellent

Verified traveller

Stayed 4 nights in Jun 2021

6/10 Okay

Arild

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Joel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Walls a bit thin. Nice room decor and comfortable bed.
Stayed 2 nights in Mar 2021
Response from Eva on 12 Apr,2021
Thank you for your visit

8/10 Good

Verified traveller

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Feb 2021
Response from Eva on 12 Apr,2021
Gracias por su valoración

8/10 Good

Raul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2020

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property acted in a very inappropriate way. Would not recommend.
Stayed 2 nights in Sep 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
En general, muy bien
En general muy bien. Buena habitación, silenciosa, cómoda. El único problema fue que en el baño encontramos una cucaracha y la ducha tenía algunas manchas. El acceso es fácil, pero los códigos de acceso los mandan el mismo día por lo que sí o sí hay que tener internet móvil. Está muy bien ubicado.
Stayed 1 night in Aug 2020

10/10 Excellent

Lorenz

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great accommodation
Lovely spacious room and friendly service, vicinity to the old town is very convenient, will try and stay again
Stayed 3 nights in Aug 2020

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice room, modern and clean. Good location
Stayed 1 night in Mar 2020

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lovely stay
This b&b is really easy to get to from the airport by metro. In a really good location, can get to everything by walking. Easy to check in even when the reception is out of hours. Staff really friendly (didn’t get her name unfortunately) but she recommended restaurants and nothing was too much trouble. Rooms clean and to a high standard, cleaned every day. Overall we really enjoyed our stay and would recommend to others.
Stayed 4 nights in Mar 2020
Response from Andrea López on 9 Mar,2020
Dear Holly, thank you very much for taking your time sharing your opinion in Expedia.com. I am very happy to read that your stay at Hi Valencia Boutique was lovely because of our excellent location, the cleaning of the rooms and our friendly staff. It was amazing to have you both here, you transmit a very good vibes. We hope to see you here again very soon! Kind regards, Andrea López Aguado.

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Its a good place in a great location ans I liked it. The only disadvantage was that my bathroom was outside the room but that was ok for one night.
Stayed 1 night in Jan 2020
Response from Andrea on 7 Feb,2020
Dear Stephen, thank you for sharing your opinion with us. It is a pleasure that our excellent location was a favourable point. Regarding to the bathroom... we have another rooms with internal bathroom for the next time! Kindly regards, Andrea López.

10/10 Excellent

Samaara

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay! Perfect location. Super friendly staff.
Stayed 2 nights in Dec 2019
Response from Andrea López. on 28 Dec,2019
Dear Samaara, thank you for choosing us and for dedicate part of your time writing about your experience in our hotel. We really appreciate your words and we are really happy to know that your stay has successfully pass your expectations. We hope to see you again! Kindly regards.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2019
Response from Nathalia Agostinone Santos on 23 Nov,2019
Dear Andrew, thank you for taking the time to share your feedback of your visit. We are much delighted that you enjoyed your stay with us. We look forward to your swift return to Valencia and thank you again for staying with us. Kind regards, Nathalia Agostinone Santos

2/10 Terrible

Luca

Business traveller
Disliked: Staff & service, room comfort
Away, bed full of hair
Awful experience Bed full of hair, over the pillow, the sheets and blanket. Same story in the bathroom, hair everywhere. To conclude a terrible experience, no hotwater in the morning i left so i could not take a lroper shower. At the front desk they answered saying that they thought the problem was fixed ( yes, the previous guest had experienced the same issue apparently) but incredibly nobody bothered to fix it or check.
Hair 1
Hair2
Hair 3
Hair 4
Stayed 1 night in Oct 2019
Response from Nathalia Agostinone Santos on 19 Dec,2019
Dear Luca, we are very sorry that you did not enjoy your stay with us, as we strive to provide a pleasant experience to all of our guests. All of our bed linens are professionally laundered by our team and we have never had such a bad feedback about them from our guests. In your case, we clearly had a drop in quality of the cleaning service that we provide and we do apologize for any inconvenience this has caused. Concerning the hot water, I would like to say that the previous guest had a problem during his stay with the shower boiler, but we fixed it. Then during the last days of his stay everything was regular and perfectly working. Our staff also double checked the boiler. We apologize that in your one night stay it broked again. Finally we fixed it again. We appreciate your feedback as it heightens our awareness in this area and we hope to host you again. We would love to leave you with a more favorable impression. Kind regards, Nathalia Agostinone Santos