Van Nuys - Sherman Oaks Tennis Center

Saw German cockroach in the room

The stay was pleasant. The rooms were clean. and the area was nice and quiet

I waited to review this property because I am still frustrated with our experience. At first this seems like a fun and artsy place to stay. The check in staff was amazing as was most of the valet. You can only valet here so you need cash for tips. I didnt have any for the bell hop so he told me to go to the cash station and get some. That threw me off. I did end up getting him a tip but that exchange made me very mad. Our room was fun. I liked the wall of windows and the black out shades. We ddd however have an awful experience when we woke up the first morning. As I lifted up my shoe, their was a cockroach. It scared the crap out of me. I trappe it in a glass, went down stairs and asked them to come in the room and deal with it when we were gone. They did. They gave us a 50.00 return for the experience. That also made me frustrated. They charge around 75.00 to park your car for 1 night. We were there for two. Dinner at their restaurant was over 100.00. Coffee for 2 was 25.00 (2 times), and cash tips. So I was frustrated. After we came back from our day out, the cockroach was taken care of and our room had been cleaned. The next morning, I had some sort of bite on my cheek. I dont know what bit me but it took almost 2 weeks for it to go away completely. I was excited for this property, it was a let down. I love it's look and what they are trying to do but I didn't like our experience at all. I hope they get it together because this could be great.