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Reviews of Four Points by Sheraton Surrey

3 out of 5
Four Points by Sheraton Surrey
10410 158 St, Surrey, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 241 out of 701 reviews" "
Rating 8 - Good. 286 out of 701 reviews" "
Rating 6 - Okay. 104 out of 701 reviews" "
Rating 4 - Poor. 41 out of 701 reviews" "
Rating 2 - Terrible. 29 out of 701 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Navneet

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dena

Business traveller
The front desk person is friendly and helpful.
Stayed 1 night in Apr 2024

4/10 Poor

Greta

Business traveller
There was no window in the bedroom- felt like a closet Didn’t think I’d ever have to ask about that at this rate. Not worth the cost
Stayed 1 night in Apr 2024

10/10 Excellent

Navraj

Liked: Cleanliness, staff & service, property conditions & facilities
It was great
Stayed 1 night in Apr 2024

10/10 Excellent

David, Vernon

Liked: Cleanliness, amenities, property conditions & facilities
Great location
Stayed 1 night in Apr 2024

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
—
Stayed 1 night in Apr 2024

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great Night front desk, Charlie, I think, was super nice and had lots of suggestions on dining, etc.
Stayed 6 nights in Feb 2024

10/10 Excellent

Maurice

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the hot tub
Stayed 1 night in Mar 2024

8/10 Good

Robert Rene

Good location!
Stayed 1 night in Mar 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outdoor hot tub and heated pool.
Stayed 3 nights in Mar 2024

8/10 Good

Hani

Liked: Staff & service
All good
Stayed 1 night in Mar 2024

8/10 Good

Warren

Stayed 2 nights in Mar 2024

2/10 Terrible

walid

Stayed 2 nights in Feb 2024

10/10 Excellent

Archie

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Would love to stay again in the future
Stayed 2 nights in Mar 2024

2/10 Terrible

George E.

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
Alarm went off in the room at 5 or 6 am. I didnt set it. Woke me up on sunday morning for nothing. Tub wouldnt drain. The blinds wouldnt open so stuck without daylight. Phone system didnt work properly. Bed mattress hard and uncomfortable...toilet paoer in toilet almost imposdible to get at while on the can. Way overpriced.
Stayed 1 night in Feb 2024

2/10 Terrible

Daryn

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
First room was to have a pull out couch and it was the size of a small chair. No human over the age of 10 could sleep on it. Behind the couch was a mouse trap. Second room had a full pull out but again mouse trap behind couch, and when we moved it there was definite squeeking sounds, staff said they investigated and established it was springs, I’ve heard mice and springs and they do not sound the same. Third room was sufficient and had a full pull out, but again mouse traps behind couch. Coastal health will be contacted for follow up.
Stayed 3 nights in Feb 2024
Response from Rachel B. on 21 Feb,2024
Hello Daryn, Thank you for sharing your feedback regarding your recent stay with us. Our whole team's goal is to make our guest's stay memorable and comfortable and we apologize if we fell short on this. Rest assured, we already informed the right people to deal with this and we are taking this matter seriously. Thank you

10/10 Excellent

RYAN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and excellent customer service. Smooth checkin with an excellent breakfast
Stayed 2 nights in Feb 2024

10/10 Excellent

raman

Liked: Amenities
good staff
Stayed 1 night in Feb 2024

10/10 Excellent

Patti

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Disappointed that things weren’t available due to renovations. Bagged breakfast didn’t work for me.
Stayed 1 night in Jan 2024

10/10 Excellent

Jessica

Stayed 3 nights in Jan 2024

10/10 Excellent

Shekhar

Stayed 2 nights in Dec 2023
Response from Julia on 24 Jan,2024
Hello there,On behalf of the entire hotel team, I want to thank you for sharing your feedbackIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Happy New Year !!!We hope to welcome you again soon.Sincerely,JULIA BARREIROS

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Check in is easy. Hotel is clean , staff is friendly.
Stayed 1 night in Jan 2024
Response from Julia on 24 Jan,2024
Hello KathleenOn behalf of the entire hotel team, I want to thank you for sharing your feedbackIt is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.Happy New Year !!!We hope to welcome you again soon.Sincerely,JULIA BARREIROS

10/10 Excellent

Mandeep

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Harvinder

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The restaurant was being renovated, but otherwise everything was excellent.
Stayed 1 night in Nov 2023

10/10 Excellent

bethany

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing breakfast service
Stayed 2 nights in Nov 2023
Response from Julia on 23 Nov,2023
Dear Bethany,On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,JULIA BARREIROSGeneral Manager

10/10 Excellent

Rosie, Richland

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice large, clean and comfortable room. The staff were all very welcoming and pleasant.
Stayed 1 night in Oct 2023

8/10 Good

Julie

Stayed 1 night in Oct 2023

8/10 Good

joanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
noise is a problem--probably due to door and floor has gap--which can be fixed by a door draft stopper.
Stayed 1 night in Sep 2023

6/10 Okay

Ramesh

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Air-conditioner was very very noisy. Coffee pot was broken.
Stayed 1 night in Sep 2023

8/10 Good

Carolyn

Conveniently located to main highways
Stayed 1 night in Sep 2023

10/10 Excellent

Stephen, Minden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Joffrey

Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023

10/10 Excellent

Michael

Stayed 1 night in Aug 2023

10/10 Excellent

Amit Ramesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property to stay in!
Stayed 8 nights in Jul 2023
Response from Julia on 8 Aug,2023
hello Amit On behalf of the entire hotel team, I want to thank you for sharing your feedback.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with our team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.Sincerely,JULIA BARREIROSGeneral Manager

2/10 Terrible

Keenan

Stayed 1 night in Aug 2023

10/10 Excellent

Michael Vinh Duc

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023

8/10 Good

wayne

Travelled with partner
Liked: Cleanliness, staff & service
Staff were great Hotel needs some TLC but otherwise was good
Stayed 1 night in Jul 2023

10/10 Excellent

Asminda

Liked: Cleanliness, staff & service, property conditions & facilities
property is nice and clean. Parking was not the best. However, I would still stay at this facility
Stayed 1 night in Jul 2023

10/10 Excellent

Sampat Vinay Kumar

Stayed 1 night in Jul 2023

8/10 Good

Terri

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located right off highway exit and close to supermarket. Property and room was clean, beds were pretty comfortable, wifi worked, pool and hot tub were actually open. On the other hand, the noise from the freeway was noticeable at night. Smaller nits include electrical outlet in bathroom didn't seem to work, empty conditioner dispenser in shower, and qtips were somehow wet even though they were in a plastic package.
Stayed 1 night in Jul 2023

10/10 Excellent

Natasha

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and very friendly professional staff
Stayed 1 night in Jul 2023

6/10 Okay

Mike

Liked: Staff & service
Disliked: Property conditions & facilities
Overall appearance and cleanliness of the property was good. A couple things I couldnt get past though were the musty odor that hits you heavily as you entered all 3 rooms that we had reserved. Im sure replacing/updating the carpeting in the rooms would help. Some of the linens including towels had stains on them. Staff all seemed very friendly which is always nice to see!
Stayed 7 nights in Jul 2023
Response from Julia on 12 Jul,2023
Hello thereThank you for taking the time to let us know about your experience while staying with us. Your experience was below our standard.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with our leadership team to ensure the necessary guidelines are in place and reviewed to prevent any issues from occurring in the future.I hope you choose to stay with us again when your travels bring you back to the area.Sincerely,JULIA BARREIROSGeneral Manager

8/10 Good

Michael

Liked: Cleanliness, staff & service
The room was clean and is centrally located in Surrey. If you plan on staying more than 1 or 2 nights, our room did not have a dresser so storage of clothing is not the best. There is a closet and some hangers but no way to store other clothing.
Stayed 2 nights in Jul 2023

6/10 Okay

Shipra

Stayed 1 night in Jul 2023

10/10 Excellent

Glenys

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean and inviting place to enjoy with all the amenities one would like
Stayed 1 night in Jun 2023
Response from Julia on 12 Jul,2023
Hello glenys,Thank you so much for taking the time to give us your feedback, we appreciate your kind words and look forward to seeing you again soon.SincerelyJulia BarreirosGeneral Manager

4/10 Poor

Craig

Liked: Staff & service
Disliked: Property conditions & facilities
Advertised sofa bed was not usable due to quality of mattress.
Stayed 2 nights in May 2023

10/10 Excellent

Ashish

Stayed 1 night in Apr 2023

2/10 Terrible

Roslyn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023