Exterior

Reviews of Sandman Signature Vancouver Airport Hotel & Resort

4 out of 5
Sandman Signature Vancouver Airport Hotel & Resort
10251 St Edwards Drive, Richmond, BC

Reviews

8.0

Very good

Rating 10 - Excellent. 1046 out of 2325 reviews" "
Rating 8 - Good. 661 out of 2325 reviews" "
Rating 6 - Okay. 313 out of 2325 reviews" "
Rating 4 - Poor. 180 out of 2325 reviews" "
Rating 2 - Terrible. 125 out of 2325 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool area under construction. Facility okay as far as cleanliness.
Stayed 1 night in Apr 2024

4/10 Poor

Sandy

Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
I requested a room near the elevator but instead she put me on the ground floor with many outside entrances. The room was very, very far from the entrance. Difficult to communicate with agent.
Stayed 1 night in May 2024

8/10 Good

Yiqun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the view of the tower building and like the lobby of the hotel big and comfortable sofas. Doesn’t like the limited complementary supply.
Stayed 1 night in Apr 2024
Response from Gary W. on 3 May,2024
Hi Yiqun, Thank you for your recent stay and your invaluable comments made to us. Rest assured that I will share your motivating compliments to my teammates, yet, will also look into your comments made to our room condition which may improve ourselves.Sincerely, Gary W.

6/10 Okay

Esther

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024

8/10 Good

Hau Chee

Travelled with family
The room is facing the main highway. It’s noisy at night. The shower keeps watching a bit even closed. The swimming pool is so tiny and the heating pool is closed. Overall, needs a lot of improvement. Thanks.
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Hau Chee, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to see you again very soon. Yours sincerely, Gary W.

6/10 Okay

Thuy Trang

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Gary W. on 2 May,2024
Hi Thuy Trang, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

8/10 Good

Dawn, Prince George

Business traveller
Liked: Cleanliness, staff & service, amenities
I like that this property has a Starbucks, Chop and Denny's attached. This is a great option for an overnight stay for those traveling out of Vancouver International Airport. With the many outdoor pool areas, it would also be a nice retreat during hot summer days.
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Dawn, Thank you very much for choosing Sandman Signature Vancouver Airport and taking your valuable time in writing your review. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us. Your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future. Yours sincerely, Gary W.

6/10 Okay

Rashpinder

Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Rashpinder,Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

8/10 Good

stephanie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were in room 133 and arrived around 2 am and there was a constant door banging or something along those lines all night long ..
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Stephanie, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Yours Sincerely Gary W.

2/10 Terrible

amit

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The service for this Hotel is really bad. I have asked the staff to provide toiletries for my room. But, no one came.
Stayed 2 nights in Apr 2024
Response from Gary W. on 2 May,2024
Hi Amit, Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Yours Sincerely Gary W.

8/10 Good

Sheila

Liked: Cleanliness, staff & service
Was very far and reasonable for a night
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Sheila, Thank you very much for your recent stayed with us and taking your valuable time to share your stayed experience. We are happy to know that your overall staying experience match your expectation at our hotel. Your valuable comments are important to us and your appreciations have been shared with our team, and we will continue to optimize our facilities and service. We look forward to having an opportunity to serve you again in the near future.Sincerely, Gary W.

8/10 Good

Joanne

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The front desk person seemed inexperienced and was not friendly. Bordered on rude. Meanwhile, the other front desk person stepped in and deescalated the situation
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Joanne, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to see you again very soon. Yours sincerely, Gary W.

8/10 Good

Athar

Liked: Cleanliness, staff & service
good
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Athar, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 Good

James, Campbell River

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet stay. Comfortable beds. Roomy rooms. Friendly, proactive staff. Good idea for room light bulbs and safety deposit box batteries to be regularly checked and replaced before customers discover them and need to call maintenance for replacements.
Stayed 1 night in Feb 2024
Response from Gary W. on 2 May,2024
Hi James, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. We hope to see you again very soon. Yours sincerely, Gary W.

10/10 Excellent

Sonya

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful!
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Sonya, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

4/10 Poor

Debbie

Travelled with family
Property is in need of a refresh carpets are old, curtains don’t fit windows. Desperately need better cleaning staff. Internet was so slow we gave up. Very disappointing for a Sandman Signature. Night staff were not helpful to an elderly couple that couldn’t speak English they would have never reached their room if we hadn’t helped them.
Stayed 2 nights in Apr 2024
Response from Gary W. on 2 May,2024
Hi Debbie, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Clayton, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

Tracie

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very helpful and friendly. Conveniently located. I stay here often and always enjoy my stays.
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Tracie, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

SHAWETA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very thing good
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Shaweta, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

daryl, Seattle

Liked: Cleanliness, staff & service, property conditions & facilities
As always staff was outstanding, and room was clean comfortable and ready. Consistency is the norm at this hotel.
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Daryl, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

Kathy

Travelled with family
Good choice for an airport hotel.
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Kathy, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

Vivian

Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Vivian, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

6/10 Okay

Keri

Travelled with family
Liked: Staff & service
Close to airport which was convenient, the shuttle was on time, the staff were helpful
Stayed 2 nights in Apr 2024
Response from Gary W. on 2 May,2024
Hi Keri, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our convenient location and the shuttle service. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.

10/10 Excellent

Sheryl

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Sheryl, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

billy

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Billy, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

10/10 Excellent

Jair

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay. Thank you!
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Jair, Thanks a lot for your positive comments after your recent stay with us. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport. Looking forward to welcoming you back soon.Sincerely, Gary W.

8/10 Good

YUK CHUN

Stayed 3 nights in Apr 2024
Response from Gary W. on 2 May,2024
Hi Yuk Chun, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

6/10 Okay

Deng Feng

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Smells bad in the washroom.
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Deng, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

8/10 Good

Marie Andree

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and very quiet stay
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Marie, First of all, thank you very much for your recent stay with us. I learned from your score given to us shows that you had an enjoyable stay with us. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

6/10 Okay

Rawdon

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff were great - friendly and helpful. The property was quite tired in places and the room didn’t feel like it had been thoroughly cleaned. Not terrible but probably not as good as I had hoped.
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Rawdon, Thank you for your recent stay and your invaluable comments made to us. Rest assured that I will share your motivating compliments to my teammates, yet, will also look into your comments made to our room condition which may improve ourselves.Sincerely, Gary W.

6/10 Okay

Jane

Liked: Staff & service
Stayed 1 night in Apr 2024
Response from Gary W. on 2 May,2024
Hi Jane, Thank you very much for you choosing to stay with us at the Sandman Signature Vancouver Airport and also for sharing your stay experience, we appreciate your feedback. Yours sincerely, Gary W.

6/10 Okay

Lisa

Rooms were out of date
Stayed 3 nights in Apr 2024
Response from Gary W. on 20 Apr,2024
Hi Lisa, Thank you for taking the time to share the thoughts about your time at the Sandman Signature Vancouver Airport.We highly value your feedback as it indicates how the hotel is performing and to what extent we are satisfying the needs and expectations of our guests.We look forward to welcoming you back to the hotel in the soonest future.Yours sincerely, Gary W.

8/10 Good

Tim

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfy, being able to utilize Club 16 workout facilities was nice.
Stayed 4 nights in Apr 2024
Response from Gary W. on 20 Apr,2024
Hi Tim, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our Club16 and the cozy room. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.

10/10 Excellent

Szabina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, great restaurant, excellent airport shuttle service
Stayed 1 night in Apr 2024
Response from Gary W. on 20 Apr,2024
Hi Szabina, Thank you for choosing Sandman Signature Vancouver Airport and taking time to write us a kind review. We are delighted to hear you liked our restaurant and our friendly staff. Hope you had a very enjoyable time with us and we look forward to welcoming you again in the near future.Yours sincerely, Gary W.

10/10 Excellent

Ervin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Look for Kay*
Stayed 2 nights in Apr 2024
Response from Gary W. on 20 Apr,2024
Hi Ervin, Thank you for the excellent review of Sandman Signature Vancouver Airport. We are so thrilled that you enjoyed your stay with us, under the attentive care of our team in particular Kay. Thank you for your recommendation and we look forward to have the pleasure to welcoming you back very soon. Yours sincerely, Gary W.

2/10 Terrible

Qi

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
The towels were not clean, and the tissue box in the bathroom was almost empty when I got there. Toilet paper roll was only half. I was too lazy to change to another room, so I didn’t call the front desk to ask for room change.
Stayed 1 night in Apr 2024
Response from Gary W. on 20 Apr,2024
Hi Qi, Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the challenging experience during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again. Sincerely Gary W.

8/10 Good

Chunli

Travelled with family and small children
I like that!
Stayed 4 nights in Apr 2024
Response from Gary W. on 20 Apr,2024
Hi Chunli, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
in house parking
Stayed 1 night in Apr 2024
Response from Gary W. on 20 Apr,2024
Hi Maria, Thank you for providing us such an exciting score. We’re thrilled to see what a great stay you had. Thanks again for choosing Sandman Signature Vancouver Airport and we hope to see you soon. Yours sincerely, Gary W.

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed the restaurant next door.
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 13 Apr,2024
Dear Robert,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management

8/10 Good

Joyce Roxanne, Renton

Travelled with family
Liked: Cleanliness, staff & service
We like the location. Parking can be difficult. Pool water was cold.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 13 Apr,2024
Dear Joyce Roxanne,We are sorry to hear that, despite our huge parking space, you had trouble finding parking. This is really unusual. Regarding the cold pool water, kindly be informed that it is constantly checked and temperature-controlled in accordance with city regulations. We have taken note of your concern, though, and our staff will keep an eye on the water temperature to ensure it meets the necessary standards. We sincerely appreciate your stay and hope to see you again so we can continue to provide even greater service.Sincerely yours,The Management

6/10 Okay

Chelsea

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr,2024
Dear Chelsea,Thank you very much for staying with us and we wish to serve you again in the near future. Sincerely yours,The Management

8/10 Good

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Slow check in. Long line.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr,2024
Dear James,Your feedback is much appreciated. We appreciate your constructive feedback, which has allowed us to make improvements. We have taken notice of your concern. Thank you very much for staying with us; we wish to see you again.Sincerely yours,The Management

10/10 Excellent

Pamella

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
Close proximity to airport. Beds are comfortable. Rooms are damaged and dirty. Hotel is old and needs renovations.
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr,2024
Dear Pamella,Your feedback is much appreciated. We have taken notice of your concern. Your constructive feedback has allowed us to make improvements. Thank you very much for staying with us; we wish to see you soon. Sincerely yours,The Management

6/10 Okay

Samuel

Travelled with family
Hard to find my room
Stayed 3 nights in Apr 2024
Response from Front Office Manager on 12 Apr,2024
Dear Samuel,We are sorry to hear that you had difficulty locating the room. There are prominent signs indicating which route to our rooms on each floor. Nevertheless, it is essential that we give the room directions to our guests upon their check-in. We appreciate you notifying us to this issue. We have been able to improve our check-in procedure, thanks to your constructive feedback. We apologize again for this inconvenience. We appreciate you staying with us, and we hope to see you soon.Sincerely yours,The Management

10/10 Excellent

Veaceslav

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr,2024
Dear Veaceslav,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management

10/10 Excellent

Janie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Chop Chop restaurant and staff Katrina and Holly and John were superb
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr,2024
Dear Janie,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. We will indeed pass on your great compliments to our team members.Sincerely yours,The Management

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a king suite and it was adequate for our family of 4. Wish there was a table we could sit around to play games. The indoor pool was small, but fun, we liked the slide. Location was convenient if you're interested in hanging out in Richmond. We would consider staying there again in the future.
Stayed 2 nights in Apr 2024
Response from Front Office Manager on 12 Apr,2024
Dear Michael,We appreciate your candid review very much. We are happy that you had a great time staying with us and that the amenities met your expectations. Our primary goal is guest satisfaction, and we take great pride in it. We want to thank you again for staying with us and hope to see you soon.Sincerely yours,The Management

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Mar 2024
Response from Front Office Manager on 12 Apr,2024
Dear Pater,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management

8/10 Good

Chelsea

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Check in and out was very smooth
Stayed 1 night in Apr 2024
Response from Front Office Manager on 12 Apr,2024
Dear Chelsea,We highly appreciate your excellent review and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management

6/10 Okay

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities
A bit old, the only thing good is wifi speed is fast.
Stayed 3 nights in Mar 2024
Response from Front Office Manager on 12 Apr,2024
Dear Amanda,We appreciate your feedback and wish to have the pleasure to serve you again in the near future. Sincerely yours,The Management