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Overview of SureStay Hotel by Best Western North Vancouver Capilano

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Featured image
Pool
Outdoor pool
Desk, laptop workspace, iron/ironing board, free WiFi
Desk, laptop workspace, iron/ironing board, free WiFi

SureStay Hotel by Best Western North Vancouver Capilano

2.5 out of 5

3.8/5 Good

Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Breakfast Available
  • Business Services
  • 24/7 Front Desk

Cleaning and safety practices

  • Cleaned with disinfectant
  • 24-hour vacancy between guest room stays
  • Hand sanitiser provided

Explore the area

    Popular LocationCapilano Mall2 min drive
    Popular LocationCapilano Suspension Bridge2 min drive
    Popular LocationAmbleside Park2 min drive
    AirportVancouver, BC (YVR-Vancouver Intl.)26 min drive

Choose dates to view prices

  • Standard Room, 1 Queen Bed, Non Smoking

    4.1/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 Queen Bed
    More details
  • Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

    Room amenities

    • Sleeps 2
    • 2 Single Beds and 1 Double Sofa Bed
    More details
  • Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    • 1 King Bed and 1 Double Sofa Bed
    More details
  • Standard Room, 2 Double Beds, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Standard Room, 2 Queen Beds, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Queen Beds
    More details
  • Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

    4/5 guest room rating

    Room amenities

    • Sleeps 4
    • 2 Double Beds
    More details
  • Suite, 2 Bedrooms, Non Smoking (with Sofabed)

    Room amenities

    • Sleeps 6
    • 3 Single Beds and 1 Double Sofa Bed
    More details
  • Standard Room, 1 King Bed, Non Smoking

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details
  • Suite, 1 King Bed, Non Smoking, Jetted Tub

    Room amenities

    • Sleeps 2
    • 1 King Bed
    More details

About this area

District of North Vancouver

SureStay Hotel by Best Western North Vancouver Capilano is located in District of North Vancouver. Vancouver Waterfront and Grouse Mountain are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Robson Street and Granville Street. Check out an event or a game at Rogers Arena, and consider making time for Vancouver Aquarium, a top attraction not to be missed.
Popular Location

What's nearby

  • Capilano Mall - 2 min drive
  • Capilano Suspension Bridge - 2 min drive
  • Ambleside Park - 2 min drive
  • Capilano River Regional Park - 2 min drive
  • Vancouver Aquarium - 9 min drive

Getting around

  • Vancouver Waterfront Station - 8 min drive
  • Burrard Station - 8 min drive
  • Vancouver International Airport (YVR) - 26 min drive

About this property

SureStay Hotel by Best Western North Vancouver Capilano

District of North Vancouver hotel in Pemberton Heights, near Capilano Suspension Bridge
A business centre, a 24-hour front desk and free newspapers are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include tour/ticket assistance and a front desk safe. All 74 rooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and free local calls. Hairdryers, desks and free toiletries are among the other amenities that guests will find. Housekeeping is available on request.
SureStay Hotel by Best Western North Vancouver Capilano offers 74 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a hairdryer and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This District of North Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on request and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Follows the standard cleaning and disinfection practices of We Care Clean (Best Western)
Follows the industry cleaning and disinfection practices of SafeStay (AHLA - USA)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Guest rooms kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available for breakfast
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: CAD 15-35 for adults and CAD 5-8 for children

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Housekeeping (on request)
  • Tour/ticket assistance

Languages spoken

  • English
  • Farsi
  • Filipino
  • French
  • Hindi
  • Korean

Business services

  • Business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage

More

  • Designated smoking areas

Room amenities

Bedroom

  • Air conditioning
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

See similar properties

Policies

Check-in

Check-in from 3:00 PM - 1:00 AM
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Renovations and closures

Due to COVID-19, this property’s food and beverage options may be limited.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 15 and CAD 35 for adults, and CAD 5 and CAD 8 for children (approximately)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Property is also known as

Best Western Capilano
Best Western Capilano Inn
Best Western Capilano Inn North Vancouver
Best Western Capilano North Vancouver
Capilano Best Western
Capilano Inn
Best Western Capilano Hotel North Vancouver
Best Western Capilano Inn And Suites
Best Western North Vancouver
North Vancouver Best Western
Best Western Capilano Inn District of North Vancouver
Best Western Capilano District of North Vancouver
Surestay By Vancouver Capilano
SureStay Hotel by Best Western North Vancouver Capilano Hotel

Frequently asked questions

Can I cancel my reservation for free at SureStay Hotel by Best Western North Vancouver Capilano and receive a full refund?
Yes, SureStay Hotel by Best Western North Vancouver Capilano offers free cancellation on select room rates, because flexibility matters! Please refer to SureStay Hotel by Best Western North Vancouver Capilano cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at SureStay Hotel by Best Western North Vancouver Capilano?
As of 7 Mar,2021, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western North Vancouver Capilano on 13 Mar,2021 start from SG$91, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is SureStay Hotel by Best Western North Vancouver Capilano pet-friendly?
No, only service animals are welcome at the property.
How much is parking at SureStay Hotel by Best Western North Vancouver Capilano?
Self-parking is free at this property.
What time is check-in at SureStay Hotel by Best Western North Vancouver Capilano?
Check-in is from 3:00 PM - 1:00 AM. Late check-in is available during limited hours.
What time is check-out at SureStay Hotel by Best Western North Vancouver Capilano?
Checkout is at 11 AM.
Where is SureStay Hotel by Best Western North Vancouver Capilano located?
Located in Pemberton Heights, this hotel is 0.8 mi (1.3 km) from Park Royal and within 3 miles (5 km) of Capilano Suspension Bridge and Stanley Park. Vancouver Aquarium and Lonsdale Quay Market are also within 3 miles (5 km).
3.8
Good
Rating 5 - Excellent. 233 out of 999 reviews
5 - Excellent 23%
Rating 4 - Good. 474 out of 999 reviews
4 - Good 47%
Rating 3 - Okay. 211 out of 999 reviews
3 - Okay 21%
Rating 2 - Poor. 51 out of 999 reviews
2 - Poor 5%
Rating 1 - Terrible. 30 out of 999 reviews
1 - Terrible 3%

4.0/5

Cleanliness

4.1/5

Staff & service

3.6/5

Amenities

3.7/5

Property conditions & facilities

4/5 Good

Business traveller
Happy face iconLiked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was good to help out the room was good
Stayed 9 nights in Feb 2021

1/5 Terrible

Stayed 2 nights in Jan 2021

3/5 Okay

Business traveller, Travelled with partner
Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
This is an older hotel so it comes with the older building smells and bedding. We needed to crash for a few hrs but wouldn’t spend several nights here if you are looking for comfort/luxury.
Stayed 1 night in Jan 2021

5/5 Excellent

Happy face iconLiked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2019

3/5 Okay

Travelled with family
Happy face iconLiked: Cleanliness, property conditions & facilities
Sad face IconDisliked: Room comfort
Stayed 11 nights in Nov 2020

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