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Desk, laptop workspace, iron/ironing board, free cots/infant beds
Desk, laptop workspace, iron/ironing board, free cots/infant beds

Guest reviews

3.8/5 Good
1,000 reviews
Guests rated this property 4.0/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Breakfast Available
  • Business Services
  • Housekeeping

Map

Explore the area

Popular LocationCapilano Suspension Bridge2 min drive
Popular LocationStanley Park3 min drive
Popular LocationVancouver Aquarium9 min drive
AirportVancouver, BC (YVR-Vancouver Intl.)26 min drive

Choose dates to view prices

  • Standard Room, 2 Double Beds, Non Smoking

    4.8/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsStandard Room, 2 Double Beds, Non Smoking
  • Standard Room, 2 Queen Beds, Non Smoking

    4.7/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsStandard Room, 2 Queen Beds, Non Smoking
  • Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

    3.8/5 guest room rating

    Room amenities

    • Sleeps 4
    More detailsStandard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave
  • Suite, 2 Bedrooms, Non Smoking

    Room amenities

    • Sleeps 6
    More detailsSuite, 2 Bedrooms, Non Smoking
  • Standard Room, 1 King Bed, Non Smoking

    Room amenities

    • Sleeps 2
    More detailsStandard Room, 1 King Bed, Non Smoking
  • Suite, 1 King Bed, Non Smoking, Jetted Tub

    Room amenities

    • Sleeps 2
    More detailsSuite, 1 King Bed, Non Smoking, Jetted Tub
  • Standard Room, 1 Queen Bed, Non Smoking

    4.6/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsStandard Room, 1 Queen Bed, Non Smoking
  • Suite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)

    Room amenities

    • Sleeps 2
    More detailsSuite, Multiple Beds, Non Smoking, Refrigerator & Microwave (with Sofabed)
  • Suite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

    4.7/5 guest room rating

    Room amenities

    • Sleeps 2
    More detailsSuite, 1 King Bed with Sofa bed, Non Smoking, Kitchenette (with Sofabed)

The average per-night price is based on the lowest price found within the past 24 hours for the next 30 nights. All prices exclude taxes and fees and are based on a 1-night stay for 2 adults. Prices and availability subject to change. Additional terms may apply.

About this area

District of North Vancouver

SureStay Hotel by Best Western North Vancouver Capilano is located in District of North Vancouver. Port of Vancouver and Grouse Mountain are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Robson Street and Granville Street. Check out an event or a game at Rogers Arena, and consider making time for Vancouver Aquarium, a top attraction not to be missed.

Visit our District of North Vancouver travel guide
Map
Popular Location

What's nearby

  • Capilano Suspension Bridge - 2 min drive
  • Stanley Park - 3 min drive
  • Vancouver Aquarium - 9 min drive
  • Vancouver Convention Centre - 9 min drive
  • Vancouver Waterfront - 10 min drive

Getting around

  • Vancouver Waterfront Station - 8 min drive
  • Burrard Station - 8 min drive
  • Vancouver, BC (YVR-Vancouver Intl.) - 26 min drive

About this property

SureStay Hotel by Best Western North Vancouver Capilano

District of North Vancouver hotel in Pemberton Heights, near Capilano Suspension Bridge
Along with a microwave in a common area, this hotel has a fridge in a common area and a business centre. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour front desk, a computer station and free newspapers are on-site. All 74 rooms offer free WiFi and free wired Internet, flat-screen TVs with cable channels, and free local calls. Other amenities available to guests include hairdryers, desks and free toiletries.
SureStay Hotel by Best Western North Vancouver Capilano offers 74 forms of air-conditioned accommodation which are accessible via exterior corridors, and features a hairdryer and free toiletries. Flat-screen televisions come with cable channels. Bathrooms include a combined bath/shower unit.

This District of North Vancouver hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property

Social distancing

Social distancing measures in place

Safety measures

Individually wrapped food options available for breakfast
Hand sanitiser provided
Personal protective equipment worn by staff
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self parking

Food and drink

  • Cooked-to-order breakfast available for a fee daily 7:00 AM–1:00 PM: CAD 15-35 for adults and CAD 5-8 for children

Family friendly

  • Free cots/infant beds

Conveniences

  • Free newspapers in reception
  • Front-desk safe
  • No lifts

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Tour/ticket assistance

Languages spoken

  • English
  • Farsi
  • Filipino
  • French
  • Hindi
  • Korean

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please note them in the special requests field on the booking page after selecting your room.
  • Braille signage

More

  • Designated smoking areas
  • Shared microwave
  • Shared fridge

Room amenities

Bedroom

  • Air conditioning
  • Free cots/infant beds
  • Linens

Bathroom

  • Free toiletries
  • Hairdryer
  • Shower/bathtub combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board (on request)
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in between 3:00 PM and 1:00 AM
Late check-in subject to availability
Minimum check-in age - 19

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
Due to COVID-19, this property's food and beverage options may be limited pursuant to local regulations.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Kids stay free! Children stay free when using existing bedding
Rollaway/extra beds are available for CAD 12.00 per night.
Free cots (infant beds)

Payment types at the property

American ExpressDiscoverMastercardVisa

Important information

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Breakfast fee: between CAD 15 and CAD 35 for adults, and CAD 5 and CAD 8 for children (approximately)
  • Rollaway bed fee: CAD 12.00 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy.
Government-issued photo identification and a credit card may be required at check-in for incidental charges.
Special requests are subject to availability upon check-in and may incur additional charges. Special requests cannot be guaranteed.
  • The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation.
  • This property advises that enhanced cleaning and guest safety measures are currently in place.
  • Disinfectant is used to clean the property.
  • Social distancing measures are in place; staff at the property wear personal protective equipment; guests are provided with hand sanitiser.
  • Please note that cultural norms and guest policies may differ by country and by property. The policies listed are provided by the property.

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Alcohol is not served at this property

Frequently asked questions

Can I cancel my reservation for free at SureStay Hotel by Best Western North Vancouver Capilano and receive a full refund?
Yes, SureStay Hotel by Best Western North Vancouver Capilano offers free cancellation on select room rates, because flexibility matters! Please refer to SureStay Hotel by Best Western North Vancouver Capilano cancellation policy on our site for more details about any exclusions or requirements.
How much does it cost to stay at SureStay Hotel by Best Western North Vancouver Capilano?
As of 11 Jul,2020, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western North Vancouver Capilano on 18 Jul,2020 start from SG$193, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
Is SureStay Hotel by Best Western North Vancouver Capilano pet-friendly?
No, only service animals are welcome at the property.
How much is parking at this hotel?
Self-parking is free at this property.
What time is check-in at this property?
Check-in is from 3:00 PM to 1:00 AM. Late check-in is available during limited hours.
What time is check-out at this hotel?
Checkout is at 11 AM.
Where is SureStay Hotel by Best Western North Vancouver Capilano located?
Located in Pemberton Heights, this hotel is 0.8 mi (1.3 km) from Park Royal and within 3 miles (5 km) of Capilano Suspension Bridge and Stanley Park. Vancouver Aquarium and Lonsdale Quay Market are also within 3 miles (5 km).

Guest reviews

Overall score and ratings for SureStay Hotel by Best Western North Vancouver Capilano

3.8
5 - Excellent
224
4 - Good
471
3 - Okay
226
2 - Mediocre
50
1 - Poor
29
4.0
Cleanliness
4.0
Service and Staff
3.6
Amenities
3.7
Property condition

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Excellent Cleanliness and friendly staff Great location

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, amenities

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spring break 20

We enjoyed our stay in our comfortable clean room. It was close to everything

Stayed 1 night in Mar 2020

5/5 Excellent

  • Liked: Cleanliness, staff & service, property conditions & facilities

Good price in the convenient area. I like the design of the toilet. Long counter around the sink.

Stayed 1 night in Mar 2020

4/5 Good

  • Liked: Cleanliness, staff & service, amenities, property conditions & facilities

I thought it was in a great location, clean, friendly staff. I’d be happy to stay there again and to recommend to others, particularly the affordability aspect

Stayed 2 nights in Mar 2020