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Rating 10 - Excellent. 240 out of 1602 reviews" "
10 - Excellent
240
Rating 8 - Good. 335 out of 1602 reviews" "
8 - Good
335
Rating 6 - Okay. 330 out of 1602 reviews" "
6 - Okay
330
Rating 4 - Poor. 324 out of 1602 reviews" "
4 - Poor
324
Rating 2 - Terrible. 373 out of 1602 reviews" "
2 - Terrible
373
5.6/10
Cleanliness
6.8/10
Staff & service
5.4/10
Amenities
5.0/10
Property conditions & facilities
5.8/10
Eco-friendliness
Reviews
2/10 Terrible
Jitender
Travelled with family, Travelled with family and small children
1/10 very dirty, big stains on carpet, broken mattress and strong smell in rooms and corridors, needs major renovations, very unhygienic, avoid it specially whn travelling with kids( can get sick), way overpriced for the condition of the hotel..
Place is a dump. Pre pay and they want a $150 deposit. Nothing in that entire place is worth $150, absolute joke.
reese
Stayed 1 night in May 2024
8/10 Good
Michel
Travelled with partner
1 May,2024
Liked: Cleanliness, staff & service
The hotel is getting old with very few updates , dated furniture, and some tired bedding. but it i convenient and well priced for those like us who have extra flight .
Rooms are clean, and the staff are friendly. Could use an update of the rooms and lobby,
Kimberly
Stayed 1 night in Apr 2024
Response from CC on 28 Apr,2024
Thank you for feedback.
6/10 Okay
David
Travelled with partner
27 Apr,2024
Liked: Staff & service
Disliked: Property conditions & facilities
Was a great hotel for quick, easy access to YVR. Had a great sleep. Elevator was a bit dirty, but wasn't really concerned. Was just there to be close to YVR for an early flight.
David
Stayed 1 night in Apr 2024
Response from CC on 28 Apr,2024
Thank you for feedback.
6/10 Okay
Teresa
26 Apr,2024
Liked: Staff & service
Hotel needs to be updated
Teresa
Stayed 3 nights in Apr 2024
Response from CC on 28 Apr,2024
Thank you for feedback.
6/10 Okay
Alan
Business traveller
26 Apr,2024
Liked: Staff & service
It was just fine. I booked through a third party looking at in my room was $96 for the night and it with your usual to start Hotel. What made it lovely was the lady at the front desk was kind enough to let me check and one and a half hours early which was fabulous because I have been up since 2:37 AM in the morning. So kind to me. I appreciated it so much.
The pool area was dirty and the pool was very cold. The rooms had a weird smell, bathroom was dirty, wall paper was peeling off the wall and carpet was very stained. Not a place I would ever stay again. Not worth $160 a night
Amanda
Stayed 1 night in Apr 2024
Response from c.a on 24 Apr,2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.
The hotel requires major renovations as there is a musty smell and mildew/mold on the windows and washroom. The two nights we stayed were very uncomfortable, but the reception service was good.
Luke
Stayed 2 nights in Apr 2024
Response from c.a on 23 Apr,2024
We are sorry you were unhappy. We will work hard to fix the issue you experienced.
Trash all over the property when arriving rats running around when we checked out the trash was still everywhere.The rooms are SMALL and not clean no sheets on the bed just a blanket tossed over them.
Staff was nice tho!
Randi
Stayed 1 night in Apr 2024
Response from c.a on 23 Apr,2024
We are sorry you were unhappy. We will work hard to make improvement.
Terrible experience room was extremely filthy stains on sheet we checked in and walked back out of the filthy place there was a housekeeping staff sleeping on the bed . Hotel staff was terrible overall terrible could not stay and smelly
Rosie
Stayed 1 night in Apr 2024
Response from c.a on 23 Apr,2024
We are sorry you were unhappy. We will work hard to make improvement
The rooms are super run down and in desperate need of updating. We felt like we’re in the 80’s with the decor and the bed really wasn’t very comfortable after a long day of travel.
Good basic hotel. I'd stay there again. Economical. Restaurant in the hotel next door is OK. Grab and go breakfast had nothing I wanted to eat. A&W next door though. All in all OK.
Booked this property to stay after a late flight so we could sleep a few hours. The place was dirty, mold in the bathroom, musty and gross. Gurgling pipes every time anyone in the hotel flushed their toilet. No airport shuttle.The staff is the best thing about this place. Won’t be staying again.
Amanda
Stayed 1 night in Apr 2024
Response from c.a on 10 Apr,2024
We are sorry you were unhappy; we would like to hear the details of your concerns. Please feel free to contact us so that we can improve and prevent the same situation from happening again.
8/10 Good
Lawrence, Vanderhoof
Travelled with family
8 Apr,2024
Liked: Staff & service
We had a good stay at this property as a family. Parking was easy and free. Lot of spots to park. Staff was good. The hotel is older and could use some work. Able to get a good night sleep. This hotel is good for a tighter budget.
Worst place to stay. We got sick badly. The windows had thick black mold and even the washroom, the bathtub had fungus. Not recommending this place at all. The customer service didn’t even bother to ask the issue and just gave me an email to complaint.
Sachin
Stayed 1 night in Apr 2024
Response from c.a on 9 Apr,2024
We are sorry you were unhappy; we would like to hear the details of your concerns. Please feel free to contact us so that we can improve and prevent the same situation from happening again.
We are sorry you were unhappy. We will work hard to fix the issue you experienced.
8/10 Good
Georgina
Travelled with partner
6 Apr,2024
Liked: Cleanliness, staff & service, amenities
The staff was amazing, they checked Us in earlier and upgrade us for free. The hotel Looked like it was really nice a while ago but needs some update.
Our stayed was pleasant
Georgina
Stayed 1 night in Apr 2024
Response from c.a on 7 Apr,2024
Thank you for the feedback. We will work hard to make improvement.