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Reviews of Hotel Ganesha

2 out of 5
Hotel Ganesha
B1/48 Assi, Opp Abhay Cinema, Varanasi, Uttar Pradesh

Reviews

6.8
Rating 10 - Excellent. 2 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 7 out of 16 reviews" "
Rating 4 - Poor. 1 out of 16 reviews" "
Rating 2 - Terrible. 1 out of 16 reviews" "

6.8/10

Cleanliness

7.6/10

Staff & service

5.4/10

Amenities

6.4/10

Property conditions & facilities

Reviews

6/10 Okay

Verified traveller

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Average hotel. Accessibility is poor but not impossible. Lots of steps. Tv had not many channels. Wifi is limited. Service was ok
Stayed 2 nights in Oct 2019
Response from G.M on 23 Oct,2019
Dear Sir, thanks For the review. Please point out clearly the issue so we can work on it and improve it ASAP.. Atithi Devo Bhava

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Manager on 27 May,2019
Dear Sir , who are you ? as you have not stayed with us then what is this review for ? Kindly give us a chance to serve you before writing about us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Good gesture of staff very helpfull in our tour planning
Stayed 5 nights in Oct 2018
Response from anand on 5 Jan,2019
Dear Sir, We very delighted by your review. love to see u soon again :)

6/10 Okay

Anil, JODHPUR

Liked: Cleanliness, staff & service
Not a bad experience
In room there is no windows. Always lac of light and fresh air.
Stayed 2 nights in Nov 2017
Response from Manager on 16 Nov,2017
Dear sir, thanks for the review. there was some work going on outside your room that's why your fresh air window was closed. sorry for the inconvenience caused. it's now done and there is no such issue now. Thanks.

8/10 Good

Anna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful place in Varanasi
The hotel is good and the location is quite comfortable. Maybe I was just lucky but the first rikshaw I picked at railway station knew the hotel and took me right there! Rooms are clean, AC works perfectly and Wi-Fi also.
Stayed 4 nights in Oct 2017
Dear Anna, many many thanks for the great review. and it was total our pleasure to serve you :) see u soon again.. Thanks

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
minimally acceptable
Most of the hotels and/or hostels in this area leave much to be desired and this was probably no better than average. However, even at that the room was below average. The fan and air conditioner both need upgrading and the cover felt as though it had not been washed in years. We had to ask for an extra sheet for between our bodies and the cover. The minimal level of comfort for any hotel in Varanasi should be a clean, soft bed, clean room with hot water, and a fan and air conditioner that are in excellent working condition.
Response from Manager on 30 Aug,2019
Dear Sir , sorry for the issues you have faced. we have already upgraded and renovated full Hotel now. Kindly give us a chance to serve u again :)

8/10 Good

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Manager on 30 Aug,2019
Dear Sir, many thanks for the review.

6/10 Okay

Verified traveller

Good but so unfriendly
Room was nice and clean. Internet and hot water don't work half of the time and the tv never. Staff was ok, but the manager was very rude and unfriendly. Worst management i have ever seen after 6 month traveling in india.
Response from G.M on 30 Aug,2019
Dear Sir, Three was sever Electric fault in the city that time. so because of it all issues were arrised. and it is a rare occurrence, it's all resolved after few days. and we have changed the management , now there will no such issues.

6/10 Okay

jean michel

nice but so unfriendly
Room was nice and clean. Internet and hot water don't work half of the time and the tv never. Staff was ok, but the manager was very rude and unfriendly. Worst management i have ever seen after 6 month traveling in india.
Response from G.M on 30 Aug,2019
Dear Sir, already replied in your previous duplicate review.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Relatively good, for Varanasi
Among several hotels I have stayed in during four visits to Varanasi (last year and this year) and several others I have looked at but not stayed in, Hotel Ganesha was the closest to matching between the cost and value of the room. When I mentioned to my friends who have resided in Varanasi for many years what I payed for this room, they were skeptical, claiming that I could probably find the same standard for half as much, however in my experience this hotel was certainly quite good compared to the others I've experienced in Varanasi. The room was exactly as pictured online, was very clean, and there was backup power. The only minor snag was that for some reason for the second night of my stay the email they received showed it as a standard room, whereas I had re-booked the exact same 'super deluxe' room as the first night, and I showed them my voucher on my laptop to prove it and thought the matter was settled, but when I was checking out there was some additional charge listed and I had to again remind them of the discrepancy. Other than that everything was good and this was a comfortable and convenient base for my memorable visit to Varanasi.
Response from GM on 30 Aug,2019
Dear sir, we will check and rectify your issues. we will mail you the resolution ASAP...

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean for a three star Hotel, the shower and everything else worked and the staff was very kind. The rooms ar not very well insulated though, it was quite loud bc of people on the floor or other rooms close by
Stayed 3 nights in Mar 2019
Response from Manager on 2 Apr,2019
Dear Sir/mam, Thanks for the kind review. sorry for the noise due to some guests. it happens only once a while in a year, they where family with children's . Hope to serve u much better next time:)

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Manager on 9 Oct,2018
Thanks for the review. love to host you soon :)

10/10 Excellent

akira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
親切なスタッフ
安くて、部屋もまずまず、親切なスタッフの対応、ガンジス川にも徒歩圏内。機会があればまた利用したい所です。
Response from Manager on 6 Apr,2018
親愛なるアキラ、                        私たちをとても好きにしてくれてありがとう。 私たちはあなたのレビューによって非常に喜んでおり、私たちはゲストの満足度にますます多くの力を注いでいます。 ありがとう:)

10/10 Excellent

＃204, japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
kind staff
this hotel's staff is all kind very much. they can arrange exchange, tickets and so on. i recommend this hotel to everyone.
Stayed 2 nights in Feb 2018
Response from Manager on 26 Feb,2018
Dear Sir, we are very overwhelmed by your review. we would love to serve you again & again. :) Thanks

4/10 Poor

frantz, qf

Disliked: Property conditions & facilities, room comfort
Bien situé mais très inconfortable
Plus à classer en guesthouse qu'en hôtel. Restaurant qui manque de tout. Service lent où on vous donne un demi verre de jus en vous disant que c'est tout ce qui restait. Connexion internet une fois sur deux.
Response from GM on 30 Aug,2019
Dear Sir, we are extremely sorry for the issues you faced. we have now resolved all your issues now. Love to host u soon again :)

6/10 Okay

Eva

Liked: Staff & service
Bra läge nära till allt
Helt OK hotell, väldigt nära ner till Ganges och trapporna. Ganska lyhört dock, man hörde de andra hotellgästerna väldigt tydligt.
Response from GM on 30 Aug,2019
Dear Sir, Thanks for the kind review.